Hyatt House Jersey City

I recently stayed at Hyatt House Jersey City and overall had a comfortable experience. The room was super clean, with a spacious layout and a large kitchenette that made it feel like a little home away from home. I loved the walk-in shower, which was refreshing and modern, and the location was great—close to everything I needed. The staff were friendly and welcoming, which made the stay even more pleasant. That said, some areas felt a bit outdated, like the lobby and certain room decor. I also wished there had been an option to choose my room view. For the price, adding wellness-focused amenities like a pool, jacuzzi, sauna, or spa would really enhance the experience. Overall, it’s a convenient, comfortable hotel with excellent cleanliness and thoughtful room features. A few updates and added amenities could make it outstanding.

I want to give a special shoutout to the Hyatt House Jersey City team after my clients' wedding this past weekend. We were so grateful for the incredible support from everyone on staff. Eileen, our venue coordinator, was an absolute joy to work with. She was always quick to respond, open to our ideas, and genuinely invested in helping us bring the couple’s vision to life. As a wedding planner, I work with a lot of venues, and it’s always such a breath of fresh air when the venue team collaborates closely with planners. Eileen was a true partner from beginning to end. On the event day itself, Miguel and Jude were fantastic. They ensured everything ran smoothly behind the scenes and made sure the evening flowed without a hitch. It was truly a team effort, and I’m so appreciative of the professionalism and care shown throughout the planning process and on the day of the wedding. When planners and venue teams work hand in hand, the magic really happens—and this one was definitely a celebration we won’t forget!

I recently stayed at this hotel and overall had a very good experience. The location was great, and the room was nice, clean, and comfortable. Everything was well-maintained and the staff was friendly. The only downside was that the room I originally booked was oversold, so I had to stay in a lower-level room instead. That was a bit disappointing and inconvenient. However, aside from that issue, everything else was excellent. I’d consider staying here again because of the cleanliness and good service.

First time in NJ/NY. I decided to stay here for the spacious rooms they offered! Very nice and very clean. I was surprised they also offered a very good breakfast buffet, and a rooftop bar with stunning views of the Manhattan skyline. The location could not be more perfect with the convenient location near public transportation, including the PATH train and ferry. Again, newbie here and I was lost but so happy the PATH train was available which took you directly to the World Trade Center for just a couple of dollars. The staff was very very friendly. We arrived earlier than check in and offered to hold bags till check in time or for a small fee we could check in earlier. I liked that they offered the early check in. I did not take that option only because we only had a couple of hours so we left bags there and walked around and went to eat. Just having the option was nice. Check out was super easy. I’d stay here again. Loved the location!

I had one of the worst hotel experiences at Hyatt House Jersey City. - My room was directly above the train tracks. The noise was unbearable and I could not sleep the entire night. When I asked for a room change, the staff refused. I was forced to check out early. - The billing was incorrect. My confirmed rate was $557.64, but the hotel tried to charge me $782.77. When I questioned this, I received inconsistent and unhelpful answers. - On the day of checkout, no luggage carts were available for over an hour. I had to carry my heavy bags piece by piece by myself while staff ignored me and only said “in use.” They were unfriendly and unhelpful. This stay completely ruined my trip to New York. Hyatt failed to provide even the most basic service or hospitality. I will never stay at a Hyatt again and do not recommend this hotel to anyone.

Great place to stay for nyc travelers. 2 block walk to ferry to 911 memorial, ferry runs about every 15 min. PATH stop outside of building, discounted public parking next door. Awesome nyc view! Great place to walk along the water! Amazing view, food, cocktails at roof top restaurant.

I have 53 nights in a Hyatt property this year and this is the first ever review I’ve written. I do not recommend and will never stay here again. There was no early check in which is not guaranteed but started us off on the wrong foot. We checked into the hotel and in the bathroom there was hair everywhere. Someone must have shaved and housekeeping didn’t clean it well. The hair in the shower was just as bad. I went downstairs to have them clean the room again. That took 2 hours and a $50 credit was given. It was disgraceful. Before leaving I always pile the towels to make it easy for housekeeping along with striping the bed. After being out all day and coming in around 11PM guess what was still there. My son is sleep and there were no sheets or towels. So I carry him back downstairs to tell them and they seals they will send someone up. He showed up 45 minutes later with towels. There was nothing to address the bed so back downstairs I go to get a new room. I then have to move all of stuff and carry a sleeping kid. This is the worst hotel experience I have ever had. After a few days vacation I return home exhausted from the Hyatt and that should not be the case.

Definitely recommend if you're having an extended stay in the our near the city. It's about a $50 ride share if you want to go into the city. The room was clean and having a kitchenette was very helpful. My only issue was with check-in, they weren't able to accommodate an early check-in.