Hyatt House New Orleans/Downtown

My husband and I just stayed for 6 nights during this years Mardi Gras and the experience was beyond my expectations. Toriana the evening young lady that works at the front desk was very helpful and professional. She made our super late check in feel simple and not stressful. The breakfast is next level AMAZING! We will absolutely be booking here again!!

My experience at the Hyatt was outstanding. The staff made me feel welcome from the moment I walked in, and every interaction was pleasant and helpful. The room was clean, comfortable, and beautifully prepared. The hotel itself is well-kept, peaceful, and very convenient. I really enjoyed my stay and would definitely return. Highly recommended.

Loved my stay. Front desk was helpful and friendly. My room was nice. The breakfast was perfect. The views were exceptional, right by the Cesar Superdome. Only thing I didn't appreciate was the daily fee for parking, but I will be back.

I absolutely love this location! I have stayed at Hyatt House New Orleans/Downtown on several occasions, and each visit has been a wonderful experience. The staff is always welcoming, the rooms are comfortable and clean, and the overall atmosphere makes me feel right at home.||On my most recent stay, the experience was just as positive. The staff was attentive and friendly, the room was well-maintained, and I truly appreciated the amenities provided. The location is convenient and makes it easy to access nearby attractions.||Thank you for consistently providing such excellent service—I look forward to returning again soon!

Hyatt House location is great for Cruising its only 1.4 mi away. Rooms are excellent, clean, spacious, comfortable, great views, lots of room amenities. Large rooms. Very helpful and friendly staff. Convenient for public transportation ie...bus, streetcars, taxi. Full continental breakfast with lots of variety. Even vegan and gluten. Only odd thing about this hotel is when you arrive you have to press a buzzer to be let in then go to the 11th floor for the front desk. There are restaurants located within a few feet of the hotel and it also has a Skywalk going over to the Hyatt Regency. This is where the pool is located. I would highly recommend this hotel. I feel it should have a better star rating than 3 it definately was a 4 star. They do have a small convenience store located next to the check in desk. We stayed before and after our cruise. We were able to check in really early on our return from the port. If you need to they can also hold your luggage before check in. We had to arrange transportation at 3:30am for our return flight. The security guy helped us (two senior women) secure that, and escorted us down. Made me feel very safe there.

The hotel is modern, spacious and very clean. The main lobby is located on the 11th floor and the view from the breakfast area is spectacular! Breakfast was excellent area was well maintained while dining. Our room was on the 17th (top floor) and we had the most amazing view of the city. Heloisa at the front desk was the BEST! She was friendly, helpful and so accommodating. She made our visit extra special by remembering my birthday 2 days after we checked in.

This is probably the best hotel experience I have ever had. The staff were so kind and accommodating. I had a bad situation happen to me while traveling and one of the girls at the front desk truly went above and beyond to help me. Tayra and Heloisa especially were amazing and seemed like they really cared. The views are spectacular, the rooms are clean and thoughtfully laid out, and there was a very nice omelette bar as part of the complementary breakfast. I will definitely be back next time I am in New Orleans!

Hotel was modern and nice and room was very large and had a small fridge. Breakfast was amazing with tons of variety and fresh made omelets. Cons: Parking cost is insane. It was much cheaper to use SpotHero or park at a meter. The front desk clerk wasn't super friendly and wouldn't let our family check in without my husband as the reservation was in his name even though we share the same last name and I booked the room for us. The morning desk clerk was very friendly with my daughter and let us check out an hour late.

My wife and I went here for Halloween week 5 days booked in advance great looking property, we arrive on Monday and find out that the parking structure does not allow in and outs needless to say I had to start making phone calls and panicking trying to find a place where I can park our vehicle for 5 days. About 3 minutes later the general manager approached us and for the life of me I cannot remember his name, he stated that the hotel had just recently closed on a deal with the parking structure and he was able to accommodate me by getting me a QR code so I can get in and out of the parking structure without having to pay every single time this guy saved our trip I only paid one daily rate and I was able to go in and out of the structure this manager told me that I was a first one that he did this with. Not only did they hook us up with the parking, They upgraded our room to a suite at no extra charge and let us check in early The staff here rocked it out of the park I would give them 20 stars if I could.

Front Desk staff is excellent! Julio the bartender is AWESOME!!! He recommended two restaurants and both were excellent. He is genuinely such a nice person, we had such a great time talking to him. Five stars to this gentleman!!! Would definitely recommend the Hyatt House to our family and friends!

Spent a week here. Once you get used to to pace of the city and it's inhabitants, you realize what a find this hotel is. The rooms are spacious and comfortable. The breakfast is basic, has a variety of offerings, and filling. The location is good as everything is within walking distance, and it was nice not being in the thick of the partying, but close enough to partake. We rented electric Blue Bikes out front (stations are all around the city) which were fun and cooling in the hot sun & humidity. The staff here is friendly and helpful. They made sure we had everything we needed and wanted. We would definitely come back.

Great stay! The property is stunning. There are several dining options to include a Starbucks inside the hotel. There is a large fitness center with equipment for various workouts. The room was clean and spacious. The bed = very comfy! We requested a room refresh on day 2 of the stay and housekeeping was a no-show; we called to schedule for day 3 and they showed.

Amazing hotel to stay at if you are needing to be walking distance to Caesars Superdome or Smoothie King Stadium. The hotel does not have it's own parking, but they instruct you to park at the adjacent Dave & Busters parking garage. Regular rate is usually $30 a day or $50 during special events. They have a connecting enclosed skybridge to the hotel. If you enter on the first floor of the hotel you take the elevator up to the 11th floor where you will find the lobby, bar and breakfast area. Very unique setup that I thought was odd at first to not have the lobby on the first floor, but I really loved it. It gives you a nice SkyView of the city and enjoyable view while eating breakfast. Breakfast is complimentary with your stay. They have a lovely array of alllll the things. Custom omelettes, the regular continental breakfast items, fruit, desserts, various juices and all the flavors and add ons for your coffee and tea. The rooms are spacious and clean with a fridge and microwave. We stayed right on the 11th floor and it was perfect for immediate access to the elevators and breakfast. Also didn't hear any loud noises considering we were right by the lobby. Friendly staff, clean and modern. I will definitely be back to stay when in New Orleans.

I stayed here for Essence Festival. This is not a luxury hotel, don't let the astronomical price tag fool you. What you are paying for: it is less than a 7 minute walk to the Superdome and the smoothie king center, so you don't have to deal with traffic/parking/taxi/Ubers. The staff are really nice. Also, their complimentary breakfast is 5/5 awesomely good. I didn't have to spend a dime on brunch/lunch most days since we were still full from eating breakfast. The room itself was not reflective of the price tag. It was fine, but not luxe. Modern colors and simple art. The shower curtain and tub could have been cleaner and there is no fan in the bathroom so the room can get super humid after showers. The bedding was a bit thin. There was no fluffy comforter- just sheets and a thin duvet. I didn't go to the pool but I could see it from my room and it was super basic. There are a few cabanas but overall it isn't a "trendy" insta worthy pool. More of a family friendly type thing. Overall if you want a short commute to the super dome/smoothie king center and a filling breakfast this is your spot.

Had a great experience. Great service and the staff make sure you are well taken care of. My family and I enjoyed our stay!

Stayed for a company event, and the staff were all very engaged, friendly, and the venue was clean, rooms were tidy, and honestly one of the best hotels and convention centers at which I have had the pleasure of being a guest!

Had a view of the Superdome from my window (not that it would do much for me). Rooms are comfortable. BEST mattress ever! The staff is lovely, and the place is kept as clean as possible. I just think that not being a luxury hotel, the price for admission was a bit steep, costing them a star. Sleep quality definitely a 5 star, as were service. Location was a bit different than I normally am used to, but still walking distance from a LOT of NOLA!

We got an amazing deal via Hotwire. This hotel is located next door to the Caesar Dome & Smoothie King arena. There is also a Dave & Buster, Chick-Fil-A, Donut Shop located downstair. The Hyatt House is a bit of a track to Canal Street/Bourbon Street though but it is still walkable. The Check-in process was friendly. The room (upgraded) we got was functional with a fridge and a cooking top. The free breakfast each morning is actually pretty good (7 am - 10 am). If you want to eat at a restaurant, go to the Hyatt Regency next door. Note: The Hyatt House front desk is located on the 11th floor, best to take the taxi to the Hyatt Regency, take the escalator to 2nd floor Starbucks and then walk across the sky bridge to the Hyatt House. The Hyatt House fitness centers is a small room with no windows. I went to the Hyatt Regency front desk & they gave me access to use their fitness center on the 32nd floor. Overall, a comfortable stay at the Hyatt House and Hyatt Regency.

My girls and sister stayed at the Hyatt House located in Downtown New Orleans, it's within walking distance to canal, smoothie king arena and my favorite Caesar super dome. It's not far from Frenchman st, Bourbon st and French quarter. If you're staying at this hotel, I'd recommend not to rent a car. Just order Uber or Lyft as it's really difficult to get parking anywhere you go in Downtown NE. The rooms were very clean and new. Loved the breakfast. It's not continental like all the other hotels offer. They even offer omelets, yumm, they had a variety of breakfast items including fresh orange juice and apple juice. The staff were very helpful. Love love Hyatt.

Amazing room. Very clean and staff was attentive. Finding Check in was difficult. But once someone gave directions to go to the 11th floor to check in... it was easy.

The hotel rooms are nice. The restaurants are expensive-like $26 for breakfast buffet and $15 for a glass of wine. There are a lot of nice places to eat nearby. My main issue with the hotel was the conference space. It was so confusing to navigate with hidden staircases and an escalator that went from the first to third floor, then you'd have to walk down stairs to the second floor. And good luck if you need to get to the fourth floor. We ended up taking the elevator which was extremely slow with so many people trying to move between floors. By day three I had figured most of it out, but was nearly late for a few sessions.

The Hyatt House is a place filled with love that creates an atmosphere of home. From the moment we walked in the building every employee greeted us with a smile. Jaydon the front desk attendant exemplified the most courteous and hospitable demeanor any guest would dream of experiencing. He made sure our week long stay was the best ever. There were so many perks given to the guest during Mardi Gras to enhance our joyous celebration. Safety was a priority to the ultimate level. No matter what time we arrived back to the hotel security presence was always visible. The On the go breakfast was well organized with COVID precautions in place. Room service was great and service was impeccable. I am looking forward to next year and cannot wait to live at the HYATT house again. The parades were near the hotel and we could also see everything right from our room. With all of the streets blocked off we were still able to reach the Hyatt House. It is a great location to everything!!!!!! Also having access to the Hyatt and the amenities like Starbucks and Fed Ex was a major additive. Parking in the garage is $25.00/night. In order to pay for multiple nights in one day you have to pay at the machine. Also know there are in and our privileges just make sure to keep your parking receipt on the dashboard. Thank you HYATT House for making our stay memorable!!!!

Hyatt House seemed like the more affordable version of the Hyatt Regency. The two hotels are connected via skyway, but with address around the corner from one another. Located on Podrayas, adjacent to Dave N Busters on Layola. It was a nice hotel. My room looked exactly like my room at the Regency. They had less amenities, but they offered an awesome breakfast with Omelets n Waffles. #applause The restaurant/bar was only open until 10pm on a Friday night. Service: Wonderful. The lady at the desk was amazing. Friendly, professional, hospitable. I wish I could remember her name, but she most likely works the 7-3 shift at the desk.

Stayed one night! Great location to the Superdome and Smoothie King Center! Save some money by skipping valet and parking in the garage directly next door! There is a short walkway to the hotel. Pay before leaving the garage. $25 daily vs $42 to valet park. There are 2 elevators but staying here was less busy than staying at the Hyatt. I was able to check in online and activate my phone as a digital room key. The room was clean. It did get a little warm in the middle of the night so I had to adjust the AC. I didn't try breakfast but was told it was offered. I will definitely return.

Well first and foremost, I'll say, Don was very nice and tried his best to make my stay as accommodating as possible. One receptionist in particular, Deja, was also very nice and super knowledgeable. She also took the initiative to try and resolve my issue. Our first room, there was a roach in the refrigerator. When we called the main desk, the receptionist (not Deja) sounded surprised and said she would have it removed. It took them over an hour. We went to eat that morning (outside of the hotel) and no one hadn't removed it yet. Seemed like we had to remind them upon arriving back the hotel. Kindly, enough, Don did accommodate us. The pool is open, however it's a tour to get there. Front desk did not explain that well. The cushions on the chairs near poolside were disgusting and soaking wet from all the rain. They are serving prefixed breakfast (due to COVID). Initially when they tell you that breakfast is going to be served to your room, you're excited. Nope! It's similar to school lunch. Served in a paper bag and placed outside of your door. It's juice. Yogurt and an egg on a bun with sausage. Horrible. The showers look nice but there's mildew in the corners. Needs a touch up. My biggest issue with the hold deposit and system error deduction. I had to wait until after leaving the hotel for the funds to be returned to me. Meanwhile, Don supposedly released the funds the Friday prior to. I was livid. They also, for whatever, reason could not give me a receipt showing proof of the refund. Though it is conveniently located near everything I was not pleased with my stay here, I undoru

We really enjoyed our stay here. The room was beautiful and just what we envisioned. We had everything we could possibly need in the room- fridge, silverware, plates, cups, pans, etc... They brought up a small cake and wine for my birthday- so thoughtful!! The hotel was within walking distance to some fun stuff but also far enough away that we didn't have to deal with nonsense. Room service was great. Just overall great stay. Thank you for making my birthday special!!

Wonderful place to stay. Great location for events at Superdome or Smoothie King. Price was decent considering how convenient it was for us to take a short walk to the Smoothie King center for our concert. Safer area, paid to park in parking garage next door, but my vehicle was safe, so worth every penny. Nice selection of restaurant choices nearby if you're willing to walk a little. Super clean hotel, very comfortable beds, and incredible breakfast spread. Huge assortment, something for everyone. I've never had a better breakfast than this at any hotel. Nice views of the city. Friendly, helpful staff, easy check in/check out process. Only slight issue was our ac wasn't blowing super cold, but this is minor. Overall, wonderful experience.

Staff went above and beyond. All were very friendly, professional, and helpful. Comfortable clean rooms, and right down the street from the French Quarter.

The hotel itself is decent. The rooms were clean,updated and quiet. The valet service system was terrible. I say that because most times when we arrived there was no valet person waiting to take our keys. We often had to take our keys to the lobby and turn them in. Once again,the staff was nice but the system sucks. You pull to the door,take one elevator to the lobby on the 11th floor,and another elevator to the room floors. Overall the hotel experience was good just felt $42.00 plus tax per day for less than good valet service was a total rip off

Overall I enjoyed my stay here and would recommend it, but it depends on what you're looking for when visiting New Orleans. It's a bit far from the French Market, but I liked being able to get away and relax away from the main area. That being said, you could walk, but don't recommend that alone at night. I ended up using uber and Lyft a lot, which was very convenient but adds up. So it depends how close you want to be to the French Quarter. If you also want to spend time uptown, this is a good location because it's in the middle. It's also right by the Superdome, Smoothie King Center, and right on poydras - a Main Street. The staff was very nice and seemed to want to make your stay as enjoyable as possible. My flight landed early and I got to the hotel way before the 3pm check in time, but my room was ready and I had been upgraded. This helped make the beginning of my trip very smooth! The view was cool and I enjoyed seeing the fog in the morning from high up. The hotel is connected to the Hyatt Regency where they have a Starbucks, restaurants, and the pool. Breakfast is included every morning and it was much better than a regular included breakfast. My only issue was the omelet bar could've been handled better. You leave a piece of paper with what you want, but a couple of mornings someone took mine and I had to fill out another piece of paper with my order. If they make you put your name and table number, then those should actually be used to tell you that your order is ready.

This hotel was really nice. It was a little farther away that I anticipated, but the trolley or bus ride to and from the quarter were not long at all. The area seemed more of a business district as it had government offices in the lower floors. Upon arrival, it was strange to take a ride up to the 7th floor for the actual lobby, but I ended up liking the set up better, as it was pretty secure in the evenings. Its link to the Hyatt Regency was a nice way to see a different perspective of the area from there. There was even a Dave and Busters next door, which was definitely a good time. Our room was spacious and clean, with a lovely view across the city including the Superdome. The free breakfast in the morning was amazing, complete with an omelet bar with order forms. I noticed the waffle machine is only there Monday-Friday. Not a problem, because they had pancakes in the giant warmers, alongside the freshly made, plentiful choices. This was one of the first weekends for Mardi Gras parades and all of the other events taking place in the Quarter It was definitely a change from staying closer to the river, but much appreciated for the type of getaway I was looking for (quieter, birthday celebration). If there is some type of event going on on future visits, this is where I will be staying.

Front desk- Awesome Room- Nice and it included a microwave and mini-fridge which is always a plus. Bed- mattress was harder than what I'm used to. Pillow was way too hard. I woke up with a stiff neck. Breakfast - I had a Caprese omelet which was absolutely delicious. Breakfast bar has a decent selection. ( eggs, grits, bacon, breakfast potatoes, biscuits, French toast, fresh fruit, cereal etc. ) Location - awesome location because it's within walking distance of destinations such as restaurants, the French Quarter, Superdome, Smoothie King Center and of course downtown.

So I was in town for a couple of days, and I gotta say I wasn't too pleased with the hotel. The staff were friendly, although it was a little strange in the beginning to try and find the front desk. I requested a King sized bed single room, yet we received a two bed room. Which was alright, but it was just a little unfortunate because it wasn't what we reserved initially. Now, the room was fairly clean, but there were a few details where it just really didn't do it for me, personally. Although the room seems okay with their somehow hastily made beds with wrinkled sheets, the bathroom's shower curtain when I entered the new room was still damp. Also, you could see some pink moldy residue on the inside of the shower curtain. Now that too me, is not that hygienic. Unfortunately, there were no other rooms available and we just had to stick to what we had. I don't care much for the view or location, but something about that hotel that just makes you question your stay a little bit. The entrance lobby to the building always had a strange musky B/O type of smell that just wasn't pleasant or welcoming. But other than that, it is fairly decent yet I would really question myself if I were to ever stay here again.

Overall a nice hotel. Upon arrival, staff very friendly. When I checked in , I asked for a high floor and instantly they looked for me and even upgraded my room for free! Room was clean as expected. No complaints with the room at all. Only reasons for a 4 and not a 5, is because of two things. One, the format to get to the room itself was dumb. From the street level you have to go to the 11th floor on in express elevator, and than another elevator up to your floor. Also, if you are here for the restaurants and bourbon street, not ideal. Next visit for us, we'll plan to stay closer to french quarter, which I would recommend to friends and family in the future.

It took over an hour in the middle of the night for a response which seems inappropriate. The hotel does not want guests to contact them via phone for a quick personal response. Instead they only want you to send questions via text. False advertising alert: each floor has a sign listing "ice and vending". There is no vending on any floor. On my floor the ice machine is out of order. There is a microwave there. What is the purpose of that without vending with things like microwave popcorn? Lack of vending is unacceptable for a hotel this size. As a woman traveling alone it does not feel safe nor comfortable to follow the convoluted instructions to get to the convenience store. What are your clients supposed to do when they cannot sleep, and are looking for a quick nosh and beverage? Ordering from a limited menu and then having to wait for delivery to arrive is not an adequate option. To whom do I write my complaint? It won't help me as I would never choose to stay here again but perhaps it would be of benefit to future guests. In closing, does this response seem "privileged"? The cost of staying at this establishment suggests my basic wants should be met. Further information for those with mobility needs. There is plenty of walking and multiple floor changes before you even get to the elevator for guest rooms.

First time visiting from Houston we selected this hotel based on location. My fiancé called and rep advised it was only a 10 minute walk to bourbon Street. It's actually a 20-25 walk. This wasn't a big deal for us, we both enjoy walking. Hotel is clean with a nice first impression when you arrive. Be prepared, you will have to pay $25 for parking each day. (I do believe that's anywhere you stay in downtown). It was decent inside the rooms. I honestly expected more. The hotel has a nice scent however, our room was stuffy and smelled old. We did go to CVS to purchase febreeze which helped a little. We were on the 17th floor and had to take two different elevators to exit. Besides this, hotel staff is extremely nice and professional.

We booked this hotel using our points and it was a decent stay. The staff were nice, but they did mess up a little, like they didn't give us our water vouchers when we checked in and stated they did, but only to later admit they were wrong. Also, the cleaning staff were very mediocre a couple of days, but not bad overall. The worst part about the hotel, is that if you're staying here for vacation to visit the French Quarter, it's a bit of a pain to get there. You can take the trolley, but even that takes time and drops you off in a somewhat sketchy location where you'll have to walk another 5-10 minutes. I think the best part of this hotel is that you can access the Hyatt Regency pretty easily by taking the elevator and not having to walk outside. Therefore, you basically get all the amenities of the Hyatt Regency for the price of the Hyatt House. Nonetheless, I probably won't stay here again, but it's not a bad choice for the cost if you're not looking to get to the French Quarter very often.

Horrible service, don't book here unless you use the Hyatt website because everyone else is considered a one King/ Queen Bed Priceline reservation...doesn't matter which third party website you use or how much you prepay they will save the double occupancy rooms for the guests that booked through their website. Per management. This was my first time booking Hyatt house and the last.

The rooms are clean and pretty spacious for what your getting. I loved that the room came with a fridge and microwave. The staff is super friendly and there is a continental breakfast that includes made to order omelettes, waffles, eggs, bacon, sausage, grits, oatmeal, breakfast potatoes, French toast, cereal, coffee, pastries, and juice. Really can't beat that. The only odd thing was that we put up a do not disturb sign and housekeeping still went into the room and left a note saying they couldn't clean anything bc our items were on the bed (which is why we put the sign up bc we didn't want house keeping that day). Do not disturb should mean not to come in.

Here's a quick review of our first reservation BEFORE memorial day weekend: PROS: 1) check in was fast and easy 2) we got updated to a king suite which was nice 3) the room can be catered to be hypoallergenic. Ms. Peggy was great at getting us blankets that didnt have down feathers in them 4) this hotel is connected to the hyatt regency (which has a starbucks and the restaurant borgne) 5) located close across the yellow line train stop; close to red line elk stop and canal; close to green line at st charles and lafayette st 6) free breakfast-omelette bar was great 7) location is close to grocery store rouses market 8) location is close to enterprise rent a car 9) free wifi 10) newly built CONS: 1) it was annoying to have to deal with two separate elevators every time we wanted to leave the hotel 2) it was frustrating to have my credit card charged in full THREE TIMES before having stayed here and before even checking out. their system sucks. (Keyota was great at helping me resolve my billing issues) 3) i didnt valet my rental car but I heard their valet was full so others had to figure out where to put their car 4) we requested to have a blender reserved for us prior to our arrival--it was not present when we arrived, instead we were told the only ONE blender they had was checked out by someone else 5) they offered to get us a blender from their sister hotel, Hyatt Regency located next door; we had to wait 2 hours to receive it 6) our room was located on the side of the HUGE generators--it was very noisy 7) the bed sheets had marks and holes in them 8) doesnt have a full size fridge We checked out and rented a car to explore other parts of LA but planned to return to New Orleans after two days. We had a reservation to stay here AFTER memorial day weekend....at least that's what i thought! However, while driving back to New Orleans, I received a call from the manager who said that I was being upgraded to Hyatt Regency and that I should check in with Hyatt Regency instead of Hyatt House. The manager said that if I checked in with Hyatt House, i would instead be walked back to the Hyatt Regency to check in. That sounded so weird to me. It sounded like my reservation with Hyatt House was cancelled but instead of telling me they cancelled my reservation, the manager tried to spin it as if she was doing me a favor by upgrading me. I actually preferred not to have the "upgrade" at Hyatt Regency since I needed the kitchen that Hyatt House provided with their rooms. When the manager finally admitted to me that my reservation was cancelled due to overbooking, I asked why I was booted out of my reservation if I had platinum status with Hyatt. Nothing changed the situation and we were inconvenienced by having to relocate to another hotel. Beware making reservations here. Just because you have reservations to stay here doesnt mean they won't cancel your reservations and make you stay somewhere else. Also their reservation system will bill you multiple times (in full and even when your reservation doesnt require a deposit) even before you've stayed here.

Terrible customer service!! The TV in the room wouldn't receive a clear signal and no one would answer the phone at the front desk to fix or address this issue. No vending machines on the floors. Rooms were fine, but my stay sure wasn't enjoyable. Garage was a long distance from room and parking was 25$. I wouldn't stay here again.

They are the best . Carlene & Calaisha... I suggest you guys give it a shot .. we had hurricane drink and it was the best guys

Great location away from the busy French Quarter but a easy walk to all the festivities!

I stayed here while attending a conference at Tulane University and I was so pleased! The room was SUPER CLEAN, the free breakfast had a ton of variety and was yummy, the staff members were friendly and helpful, and the location was a bonus. I highly recommend this hotel for work trips. My floor neighbors were quiet and I was able to get quality sleep. It was also extremely hot outside while I was visiting, but the room temperature was comfortable. Keep up the good work!

You will die while waiting for an elevator. It takes two to get to the rooms and neither of them is quick. Lord help you if there is ever a fire here.

Well... here's my honest review Cons: -valet takes forever -Floors are lumpy and noisy both inside the room and in hallways -no hot tub -the sausage is horrible beyond measure -the orange juice is watery Pros: -staff is super friendly -the dining area is nice -room layout is nice Overall the cons outweigh the pro overall. But the floors and sausage did me in. Those are just cutting corners and those little flaws have a big impact. ‍

A reasonable Hotwire deal prompted us to take a weekend trip down to the Big Easy! The few reviews we came across about the hotel had us a bit uneasy but we decided to focus on all the activities we had planned for our short stay! Like most people we were a bit confused with the multiple elevators so first TIP, when you enter through the double automatic doors (main entrance/ Hyatt House sign at the front), make a left and voilà, nestled in the corner is Elevator 1 to take you up to the main desk for check-in (11th Floor). TIP 2 The side entrance is locked on evenings and weekends, the security officer explained this is the business area (this is the spinning door with 1250 Poydras Street written above), so keep that in mind. Check-in = easy. Lobby = cozy with an amazing view. Staff = very courteous. Complimentary breakfast = alright. Our room was nice with a beautiful view HOWEVER when we settled in, we noticed a visibly dirty/unchanged pillow case on one of the beds and an unhinged toilet seat. Also, while we were unaffected by the Valet parking being full, there were a few disgruntled guests. What I did like about Hyatt House was its location, the Street Car was easily accessible (and inexpensive) and/or you had the option to stroll into the French Quarter and enjoy all the festivities. Hotel logistics: 2/5 Room 3/5 Location 5/5

This is Hyatt's chance to offer extended-stay accommodations in New Orleans. All-suites, full kitchen, hot breakfast offered and a fun little happy hour. My favorite are the views of downtown and the CBD (no river). It's a little easier on the pursestrings, too. I see this place being perfect for the small group who likes the idea of tailgating, but don't really want to be outside, since it's so close to the Superdome.

Part 2. The Disaster House.... Once we arrived downstairs to file the complaint we were informed that the person we actually needed to talk to was the person that everyone else was having a problem with at the omelette station--Angelique the assistant general manager. (Talk about setting corporate culture at the top). As we go back upstairs and contact the Corporate office to explain the beyond deplorable experience/situation and while we're on the cell phone with corporate. We then received a phone call on the hotel room phone from house host services in which the assistant manager Angelique called us. We answered the phone and told her we will place her on a brief hold (2 minutes and 45 seconds) and then took her off hold to tell her we will come downstairs in which she then proceeded to say she has a meeting to go to and would call us back. As we finished up the phone call with corporate we head back downstairs (no elevator this time) and in the process and almost slipped from a large puddle of water in the stairway on the 15th floor. ( mind you no hazardous signs neither). We definitely didn't want to take the elevator due to being afraid of being stuck again. Once we finally made it downstairs to file the complaint initially from the omelette situation and now the elevator situation. (Mind you no one was answering the front desk 7 minutes so I called back to my room to have someone call the front desk for a faster response in which it took an additional 5 to 8 minutes in which Lesley--employee answered he phone) and still no one came it was 3 ppl stuck on the elevator and as a recap had to save ourselves. We then discuss the situation with Angelique from this morning. She stated that she didn't snatch the omelette order form from my hand (mind you she did and scratched me in the process) and that she didn't yell at me neither in which she stated she didn't recall. (As if she had selective Amnesia). She then apologized for the omelette delay experience but she never took ownership for her own actions which adds to the deplorable customer service. I explained to her that that's not an apology and that she never took ownership for her actual actions and making the experience less than satisfactory negative zero at that due to her pitiful interpersonal skills. She then proceeded to say that there was nothing that they can do for the reservation since we booked through a 3rd party. Pt.2 of pt.3

The corner room was amazing! It was bigger than many of the apartments I've lived in - Angel and the staff were all attentive and super nice. We were there for a week and having access to the washer/dryer was nice. The breakfast choices were amazing. While it doesn't have it's own pool, we did use the one at the Regency next door a couple times - nice pool with shaded cabanas. Location is a little out of the way, but not more than a $8-10 cab ride, trolley ride or 20 min walk to most places you would want to go, and we decided to trade the quiet nights for a little more out of touristy blocks.

It was weird that when you valeted you had to get on an elevator to the 11th floor to check in. The floors had dips in them like they were about to rot out as you walked down the hallway. In our room - 1190 - the floors creaked where ever you walked. The room was a lovely suite, but hot in the bedroom. The breakfast buffet was one of the best I've been to. So..give or take, I'd stay again. The staff are really helpful and pleasant. I wish I had researched parking because there is a garage next door with parking $20 less per day

Probably the best overall Hyatt House I've ever stayed at. Getting into the hotel is a bit strange (you see the late sign off Poydras, but then the hotel lobby is midway up an office/condo building). The rooms seem brand new and are well decorated. Try and get a studio suite if possible. The cooked-to-order breakfast they serve each morning is complimentary and pretty good for hotel fare. On the weekends and during big events the lines can get long, so try and go during off peak hours.

We really enjoyed staying in New Orleans and this hotel. It was clean and comfortable. I liked the dark colors. Wish we had more time to spend at the pool but it was raining. Also, wish they had a jacuzzi but overall it was a good place to stay. Would stay here again.

Literally found this hotel by mistake! My friend told me the week before we left for our trip her boyfriend was coming with and I had to quickly find a hotel of my own. This place was first on my search. It was a great location (took me about 15 minutes to walk to bourbon street which I thought would be a lot longer). Centrally located to everything! I was in walking distance to the super dome and could even walk to the pelicans game I went to. The people here were great as well. I wish I remembered all their names but they were always so helpful and friendly!! Even gave me a run down on places I should "stay clear of" since I was basically traveling alone. I enjoyed the fact this was also a secure building. I felt extremely safe being there. Only thing I thought was weird was I stayed on the 13th floor... I thought most hotels skipped that... either way I loved my stay here. Thank you!!!

Loved this hotel. Complimentary breakfast which included made to order omelets. 24 hour fitness center, small only 2 treadmills, 2 bikes and some weights.

Absolutely loved my stay at the Hyatt House for a girls' weekend in NOLA. From the beginning of our stay at check-in, the staff was so welcoming and friendly. They truly went above and beyond and even upgraded our room to one on the top floor. Anghelique was a true gem and helped us out multiple times during our stay. The hotel is set up a little differently than most, in that, you have to take an elevator immediately up to another level to check-in (floor 11). The check-in area is a brightly-colored, modern space that also provides complimentary fruit-infused water. On the same floor is also the breakfast area which is quite spacious. Once we got to our room, we had a prime view of the superdome and pool area. Our room had two Queen sized beds with a large TV, desk, and a little seating nook. The bathroom had a large glass enclosed shower. The breakfast area and daily spread was a delightful surprise. The hotel provides free breakfast so I was expecting the typical sad array of bagels, muffins, and oatmeal. Hyatt House truly outperformed day after day with their breakfast. First of all, everything is laid out in an aesthically-pleasing way. All of the juices are in glass pitchers, all-white plates and coffee mugs. These are details that I appreciate. There is a made-to-order omelet bar where you place your order via pencil and paper and leave it with the cooks. There's a cereal box display of your usual options, breakfast meats that vary consisting of bacon, link sausage, scrambled eggs (I wasn't fan of the scrambled eggs - too watery), pancakes, oatmeal and grits, bagels, bread, fruit. As well as coffee and tea options. I can't stress how much the spread impressed us daily. There's also a crew that help keeps the area clean and everything refilled. As for location of the hotel, it's located near all of the hot spots. Ten minute walk to Bourbon St, Jackson Square. Five minute walk to Canal st. There's also a trolley stop about twenty feet from the hotel that will take you up and down Canal, to the Garden district, etc. The parking situation is something that we, thankfully, didn't have to deal with. We relied on our legs and uber. I do know that there's no designated parking garage for the hotel and that a valet service is available, however, I did notice a night or two where they had a sign out stating valet wasn't available so I would imagine that could/would cause issues. If you ever find yourself in NOLA, I highly recommend the Hyatt House!

This hotel was just okay. Firstly when my friends and I arrived for our girls weekend in New Orleans, we were expecting to check in fairly easily and find parking so we could grab dinner. This was my first time in New Orleans, so I was not familiar with the city. We pulled into the main entrance where valet is, and the two valet guys just stood at the podium. I got out of the car and the only thing the guy says to me is valet is full and I will have to park in the parking garage for $25.00 a night, or I can park on the street. That is fine, but he didnt offer to help get our bags out, or anything. I guess the hotel is paying him to stand behind a podium? We end up parking and finally make it upstairs to check in. The access is strange as well. The parking garage is connecting to their sister hotel the Hyatt Regency, so you have to walk through that hotel to get to your hotel. And the elevator from the main entrance (valet) goes up to the 11th floor (check in) and you have to take a separate elevator to go up to the higher floors of the hotel. Not a big deal, however it does get confusing. The lady that checked us in Yousemia was great! She was very friendly during our whole visit and even chatted with us a few times when we ran into her. Great employee! The rooms themselves were actually very nice! The beds were comfy, with clean sheets, and a nice comfy side couch as well. The rooms were definitely cleaned well, and the shower comes with a shower mat as well, bonus! Free WIFI! The hotel is located very close to the french quarter, riverwalk, and right next to the superdome. They also have complimentary free breakfast, it was okay. And they have a restaurant that delivers awesome food 24/7 right down the street! All in all the stay was decent. I wouldnt say this was the best hotel I have ever been to, but it was tolerable.