Hyatt on the Bund Hotel

It took a while for us to check-in and I was quite surprised with the required deposit amount. I was delighted to see my family love their room, however a few flaws started to appear. There was quite a disturbing drainage smell from the bathroom on our second night and we were woken up by it. I reached out to the front desk, but all they did was hang a diffuser next to the toilet seat. We requested a room change and the new room had a cigarette smell (as if someone smoked). Eventually, we were moved to another room and fortunately it was refreshing. We did get a 200 yuan voucher for the spa which we ended up not using it. ||The fitness center was quite difficult to use at first, with the staff not advising where the changing room was. The gym itself was a little cold. I liked the sauna, but the mat inside the shower was quite hurting my foot. ||At least we left the hotel loving the XINDALU! The Peking duck was so soft as it melted in our mouth and the pairings were perfect. ||One suggestion I want to make: I assumed that hotel staff in franchised hotels would be good at English, but I was quite disappointed.

We had a largely positive stay thanks to the very good and attentive service from the staff. While there was a slight language barrier at times, it was completely understandable, and we found ways to communicate effectively. . There were, however, a few notable drawbacks: Check-in:** The lounge area is large but has insufficient seating. During the long check-in line, there was nowhere to wait comfortably. Room - the only complained was the previous guest smoke in the room and you can smell it the moment walk in . Rooftop Bar: -This was the biggest letdown. The cocktails were expensive and tasted very watered-down, offering poor value. And Billing Error- Our waiter mistakenly charged someone else's drinks to our table , which created an unnecessary hassle to fix at the end of our stay. . These issues didn't ruin our trip, but addressing them would greatly improve the guest experience. . *** for those first time to China , get eSIM before you arrive in China , as their internet blocked most of the western website , and make sure WeChat and Alipay are setup before as they used a lot of the payment via these app. . Didi app is their Uber / Lyft , Didi also can be incorporated into WeChat under services and payment Google map will not show the public transit but will show the road only Chinese used aMap that show the transportation routes (MRT / Shanghai subway ) Overall Shanghai MRT are easy to get around using aMap (google map replacement ) but can be challenging if you don’t know Chinese characters as the English sometimes not translated well

Overall the stay was according to our expectations. We had a very smooth check in experience and we were able to check in without any waiting time. Late check out request was also granted on the spot. The room (pearl tower room) was worth it. you should ask for the east tower as you can see with this room category the pearl tower as well as the bund. The room was spacious and clean. The only surprise was the smell. It smelled like someone had smoked in it before. Not the most pleasant smell but since we were out often it did not bother us to much. The amenities were fine. We booked it for 2 adults and 1 child but the overall set up was just for two. ||Overall we would return to the hotel due to the view.

Extremely disappointed with my stay. For a so-called 5-star hotel, I was shocked to be given a room facing an active construction site. The noise started early in the morning — I went to bed at 2am and was woken up at 7am by loud construction sounds. This completely ruined my rest. A true 5-star hotel should never compromise guests’ sleep quality like this. Very unacceptable and far below the standard I expected. I hope the hotel seriously addresses this issue instead of charging premium prices while offering such a poor experience.

The service in this hotel was really great, from greeting at reception to checking out. The room was big with a huge bathroom. The bed and pilloes were very comfortable. The view from my room was spectacular. There was a huge choice of exvellent food at breakfast. A great hotel that I will return to.

Rooms were too old and needed some renovations. Changed two rooms but both had one side of bathroom sink clogged/smelled. Shower drain semi clogged and doesn't drain fast enough so be prepared to have your feet soaked in dirty water. Worst of all, front desk did NOT honor the rate I booked online at initially. They tried to convert to local currency then convert back to usd, and it's a completely different number. I said I had to report that as a fraud to credit card company, and had to spend an hour to reason with them on day of checkout. Overall dirty rooms with average service and potentially a random rate against you. Highly recommend against it. If you want the view just book another hotel in the same area.

Just wanted to share my wonderful experience during my recent stay at this hotel. I was truly impressed by the excellent location, which made it so easy to get around and explore the area. The view from my room was absolutely breathtaking, adding an extra special touch to my stay. And I must commend that Hyatt's team for the outstanding service – it was truly A++++!

I recently held a dinner event at Hyatt on the Bund, and the experience was truly exceptional. I had the pleasure of coordinating with Justin, Zero Yang, Will, George, Felix, and Chris. Each of them was incredibly helpful, professional, and thoughtful throughout the entire process. Their attention to detail and genuine care made everything run smoothly and effortlessly. I truly appreciate their support and teamwork, and I will definitely hold another event with Hyatt, especially with such an amazing team like this one. Highly recommended!