Hyatt on the Bund Hotel

Upon 10 days of quarantine hotel, this is way different. I've been to the Vue Bar many times, but never stay in. Quite Hyatt style, but a bit old. Still a good hotel with service and nice room environment. Good amenities though. Offer good rate now due to severe COVID policy still ongoing in China. Good for business and leisure as it's close to the bund area. Cool!

The view and the bathrooms were the best of the room. The breakfast was much better than I was expecting. I was surprised that I could have so many choices at breakfast. The staff was friendly and helpful. Nothing to complain about the location. I was glad that I got a view room. It would have been ever better that the bedding was a little thinner.

I booked a night for a staycation to go swimming.The pool was barely heated, great for swimming laps I guess but my 3 year old son's teeth were chattering after 5 minutes. So, we went into the hot tub in the locker room to heat up. This was absolutely disgusting. There was floating particle in the cold plunge that looked like dead skin. My wife was hung up on when she called to ask about room being ready for check in. As a top tier member, we went to the lounge for cocktails and appetizers, they had sliced american cheese as their cheese plate offering. The only good thing is they got rid of the smell that was there about 1.5 years ago last time I stayed. Still, I will never stay at this hotel again and I am seriously thinking of switching hotel brands to remain loyal to.

I am a local Shanghainese. I stayed with my parents and my in-laws during the national holiday as "staycation".||||Overall, it was a horrible experience considering that this is a grand-hyatt level hotel, despite the location and the river view.||||In detail:||||* The check-in process was super unprofessional and tedious. They spent at least 20 minutes in checking. They mentioned club members could be checked-in on the 3rd floor, however without the card access, we couldn’t even reach the 3rd floor and we had to go back and forth.||||* The front desk messed up with the money. We booked 3 rooms all under my name. It was natural to charge one deposit. However, front desk messed up with the deposit. They charged ¥1000, ¥2000, and another ¥2000, which is.. three transactions. Then they realized it's not enough. So I asked them to revoke all previous transactions and charge a new and one-time ¥6000. Had I not double confirmed the deposit with Sam the front desk staff, after I found out that previous two deposits weren't correctly refunded, I would be double charged.||||* East tower elevator was not working for a while in the afternoon. But nobody put up a sign. My parents waited for 10 min and had to walk to the west tower to come up from the parking floor.||||* Breakfast staff told my parents that breakfast is only available in the club lounge because their room is in the "east tower", while the breakfast place Aroma is in the "west tower", which is nonsense. They paid the club room price and didn't ever get a taste of the breakfast in Aroma dining.||||* The room switches were not responsive most of the time and the master switch was broken. We spent quite some time turning off all the lights. ||||* There was a bad smell in the room. The hand sink was also half-clogged.

This was the 3rd hotel we stayed in while in China, and it was by far and away the best hotel. Firstly, the location is absolutely excellent only a very short walk to the Bund itself. Then there were the rooms which are also very nice, they are not huge but they are very clean, modern and comfortable. The TV is in a slightly strange location for watching when you are lying down on the bed but it is not a problem. The bathroom is nice, the bath tub and the shower are separate but they are in the same room nonetheless, it is nice. The all day dining restaurant was great, very good service and very good food. It is also where they serve breakfast which was by far the best one we had in China. Again they very everything you expect from a 5 star hotels breakfast and very thing is made fresh by chefs in front of you. To be honest the dumplings where some of the best we had. They also have a bar and restaurant on the 31st and 32nd floor of the hotel which you really must visit as not only are very nice establishments they offer some of the best views of the Bund I experienced and it is great to the see the city at night. Excellent picture opportunities. Unlike the other hotels, the most noticeable difference here was that a much great number of people spoke English with much more fluency, which made a nice change. As I have said this was the best hotel we stayed and its location cannot be faulted. I highly recommend.

Very good location, walking distance to the Bund. Hotel is a bit old but the room is spacious and clean. Breakfast buffet provides a OK variety of food and tastes good. When I stayed in Dec 2019, there’s a construction site right in front of the hotel. The noise may get on somebody’s nerves. In general satisfied with the stay.

Although the epidemic has reduced the number of hotel staff, the staff who persisted in their work still provided the best service, high-quality breakfast and evening wine and food. Special thanks to Manager Zhou of the Regency Club for taking the trouble to change rooms for us 3 times.

My recent stay at this hotel in April, is not the first one. Entering the hotel, the scent you get is very nice. The importance of this is that in China such scents are unusual to be experienced due to people do not paying much attention to it. The lobby is full of fresh green plants and you get a feeling of freshness, even if the hotel is not new. It is ideally located -as its name says- ON THE BUND which is somehow a unique let's say advantage. The river view we had from our room is not to be missed! You can see all the modern tall buildings lighted and the cruising boats and of course listen to the sound of their sail that is pleasant and not annoying. The location is in the heart of Shanghai, you can walk to Nanjing street for shopping or walk to the Bund.||We asked for a baby cot and we had it immediately. We faced a problem with our mediate for booking but they solved it for us.||It has always been clean and well cared. The staff speaks English and are polite.||We had parking for free under the condition to deliver a ticket obtained by the reception to the parking person.||The hotel offers options for food and drinks but also next to it other options exist and an Starbucks coffee in 2 min walking distance.||Price is reasonable. We would go back again and we recommend it.