Hyatt Place across from Universal Orlando Resort™

My family enjoyed our stay at Hyatt House. The staff was very friendly and helpful. Although breakfast was not included with our room, it was a nice selection of food at an inexpensive price. Great room. We had a room with two queen beds that were comfortable. Room was very spacious and clean. Housekeeping was very attentive as well when we needed something. I had to do some work, and I'm glad the desk was directly in front of the air conditioner. Would definitely stay here again.

We had an absolute horrible nightmare at another hotel about a mile away. So bad that we walked to the front desk and checked out about two hours after checking in. We quickly searched for another hotel in the area and found this one. It was perfect. The room was clean , the lobby and the staff were friendly , the location was perfect , the breakfast was one of the best “free” hotel breakfast we have ever had. All in all this was just an awesome stay. You’re going to pay a bit more than others in the area. To our family , it was worth it ! We didn’t utilize the transports but we did take an Uber a couple times, to Disney springs and universal and it was cheap enough and so much easier to be dropped off and not deal with parking etc. there is a parking fee I believe the total was $22 - $24 after tax nightly , but once we parked we didn’t have to move because we took ride share to our destination. It did save money because some of the parks charge double that for one day to park. The beds were comfortable, the ac was cold. The only downfall was our ac had been clogged maybe but in front of the unit we woke up to a puddle in the rug. That wasn’t comfortable , however that’s not something in their control, and as soon as we said something they had somebody there fixing it. Overall between service , the bar , breakfast , the room , and cleanliness ; 5 stars. !

We've stayed here multiple times over the past few years. I didn't think to check about the free breakfast that I had always had here in the past. Well, I guess some Hyatt Place locations are testing out doing away with the free breakfast. Shame on me for not checking, but when you have stayed at a place so many times, you kind of just expect things to be the same. I suppose I shouldn't really be so disappointed, because the free breakfast wasn't that great anyway. We ended up ordering some groceries from Walmart and did our own breakfast, and that was fine. This is a good hotel. The free shuttle to Universal and Epic is great. The rooms have always been clean and the staff are great.

No complaints at all. The Staff is great everyone like literally everyone which is so rare to find that everyone is cohesively willing to help at a hotel. I and my two sons were very comfortable, had breakfast, and took the shuttle to universal studios from the Hyatt place. My youngest is on the autism spectrum. Everyone at the hotel that was on staff was very kind to him and accommodating. Thank you again from a single parent.

Our stay here was great! We had a party of 16 people ranging in ages from 7 months old-53. The rooms were very spacious and the beds were comfy. Just what we needed after a long hot day at the park. Because we booked before May 7, breakfast was included with our room. If you book after that time it was $8. We were glad they honored the free breakfast policy because that was one of the determining factors of us choosing this hotel. The breakfast offered a variety of choices but the premade waffles were cold and so were some of the other items. A waffle maker would have been better. We used the pool. and it was nice. Towels are available at the pool. Staff was extremely kind and very helpful. One of the elevators was broken and that was an inconvenience which is one of the reasons I did not give 5 stars. Also, on the second day our beds were made but the trash was not emptied and no clean towels were left. However, when we called for towels, they were brought up promptly. It was very convenient to be located so close to the park which helped out on rideshare costs. Overall, I would recommend this hotel and would stay here again!

I recently stayed at Hyatt Place across from Universal Studios for two nights with a group of four adults and one 11-year-old. Originally, I had booked a room with a king-size bed and a sofa bed for three adults, but when my sister and niece joined us, we invited them to stay without checking the room size first. Thankfully, the room was spacious enough for all of us! The sofa bed comfortably fit two adults and a child, and the layout made it easy for us to organize our belongings without feeling cramped. One of the highlights was the complimentary breakfast, which offered a variety of options—perfect for fueling up before heading to the parks. Hotel security was also a plus, as key access was required to enter. Additionally, I received $25 in hotel bucks, which I used at the little store and for Starbucks drinks available behind the bar. They even had Starbucks refreshers, which was a nice surprise! The in-room amenities were convenient, with a mini fridge, microwave, and small sink that made quick meals or snacks easy. Staff members were friendly and helpful, adding to the positive experience. Another great perk was the free shuttle service to Universal Studios, making the trip to the park hassle-free. Overall, I’d rate this hotel 4 out of 5 stars—a comfortable and affordable stay with great amenities for those visiting Universal Studios!

The hotel staff is truly attentive. The room was clean and very spacious. We also went to the pool one afternoon. It was a little small but clean and enjoyed our stay. The breakfast offered at the hotel with various options such as bacon, scramble eggs, potatoes, cereals, bagels, white or wheat bread, coffee, tea, juices etc. I truly enjoyed my stay and will definitely be back next time I am in Orlando

Wow, great staff! Super friendly, accommodating, helpful and on the job 24/7. Clean room and common areas. Great breakfast. convenient location. Very reasonable price! Best hotel experience ever.

Good Location, Staff was nice, property was clean, hot breakfast. Cons, Expensive parking, baths are tiny needs rooms need upgrades getting worn, , breakfast needs improvement, awful tater tots and scrambled eggs in tiny pieces. Would like home fry', egg patties or scrambled normal not minced, THANKS

We stayed at the Hyatt House in Florida for a week before heading out on a cruise, then returned for two more nights afterward. The reason we chose to come back was because of the incredible management and front desk staff. George, in particular, was so kind, always smiling, and genuinely helpful every time we interacted with him. As were the other front desk employees. During our first stay, we had an unfortunate interaction with a night staff member, an older bald African-American man with a gray goatee, possibly part of the cleaning crew. The experience was unpleasant with him, he brought a few extra towels to our room, wouldn't look at us or talk to us, basically shook the items at us and walked away, but management handled the situation with such professionalism and sincerity that it truly made us feel seen and respected. Their response actually made us feel good about returning after our cruise. When we came back, though, we were disappointed to find our room not very clean, and some essentials like washcloths and extra pillows were missing. Since we didn't want to call the front desk and risk another negative interaction with the night staff member from before, we simply went down in person to get the items ourselves. George was at the front desk again and, as always, was very kind. But another woman standing next to him immediately stepped in and spoke to me in a way that was cold, dismissive, and completely out of line. I later found out she isn't even a Hyatt from desk employee but just a night auditor. I had politely asked for three additional pillows for our family of six (each bed only had three, all different sizes), and she instantly told me "No, we don't have any pillows for you." I explained that I was a paying guest and just needed a few more for my kids. She sarcastically asked if I wanted to come back and look for myself. I declined and just repeated my request. She then crossed her arms, glared at me intensely, and stood silently as if trying to intimidate me. George offered to help, thankfully, and walked me around the corner to get the pillows. But shockingly, the woman followed us and stood only about three feet away from my face while continuing to stare me down with her arms crossed. I asked her calmly to please stop and back away, and she insisted she wasn't doing anything wrong and just stood there. At that moment, my husband came down from our room and saw what was happening. He asked her to step away, and only then did she finally leave. George looked clearly uncomfortable and apologized, telling us he didn't understand why she had stepped in like that or spoken to me that way. We let him know we would speak with the manager the following morning and that this wasn't on him. To their credit, management once again handled things perfectly. We got a text from the hotel asking for more information and inviting us to speak with them. We ended up meeting with Justin, the manager, and he was phenomenal. He was respectful, professional, and clearly took our concerns seriously. I showed him a video I took of the interaction, and he was clearly shocked and asked me to send it to him. He was also surprised that the night auditor had addressed me at all, since her role isn't guest-facing. So here's my takeaway: the front desk team and management at this hotel are absolutely top-notch. They're the reason we came back. But a couple of staff members who do not reflect that same standard are really putting a dent in the experience for guests. It's concerning, and it's disappointing, especially for a property with so many standout employees doing everything right. We've been loyal Hilton members for years but decided to give Hyatt a try based on the recommendation of a close friend who is a Globalist member. This hotel has the potential to shine if the whole team matches the high standard being set by the management and front desk staff.

Hyatt Place staff were amazing. Hyatt House laundry was not working that day, and the staff at Hyatt Place helped out with my situation. No questions asked! THANKS!

My family and I have stayed in several Hyatt Places now after staying in the wonderful downtown hotel in Gainesville. Now it is so nice to have a friendly, familiar, and pretty great hotel we know about in Orlando too. We came to meet up with visiting family who were staying in a subpar hotel literally next door. We were going to book there, but then when I noticed this one exactly next door, it was a no brainer. Location is amazing! Right off the interstate and across the street (literally) from Universal. Our room was large, appealingly decorated, and had a great layout, plus a bathtub, microwave and kitchen sink, a little kitchen nook. Always enjoy the Hyatt's attention to detail, with knobs for hanging purses/hats on the floor length wall mirror, a metal strip with magnets above the desk, a tv that can rotate its screen to any sitting area. Above the desk was a flyer stating info about peak times for breakfast. We ended up going when it first started and the place was pretty empty. My husband went down an hour later and found long lines! The flowover breakfast room has the coolest best ever wallpaper with oranges on it - awesome selfie spot.

The hotel offered free breakfast for my family, as it was included in our package we purchased from Costco. This was a bonus due to high costs of meals at Universal parks. The hotel offers shuttle services, but you have to arrange your time to leave the hotel with the concierge and your ride is not guaranteed.if there is no room on the bus, you're out of luck. There are only 4 departure times from the hotel starting gat 7:15 am and they are every 1 hour and 15 minutes. There are also 4 pick up times from Universal parks back to the hotel, starting at 5:20 and run every 1 hour and 20 minutes. If you're expecting more flexible ride times, you will be disappointed. During our stay, 1 day of the 2 elevators was not in service the entire time. This made wait times for the elevators excessive. Housekeeping was poor to non existent. Some days housekeeping was not even started on our room past 7pm. Days we had housekeeping, things were thrown onto counters and no towels left in the room. When asking housekeeping for more towels, we were told that they ran out of towels. Definitely not acceptable. The hotel room was cool, but the rest of the hotel is warm to hot. The last thing to keep in mind is distance to places. It's listed across from Universal, but it is actually a 30 + minute walk. It is closer than some of the other hotels, but far from other places, stores, restaurants, etc. there is a TGIF next door, but anywhere else, you will need to uber. If we were to return, we would not stay at this hotel again.

Came for a night's stay after a late evening at Disney. We weren't sure what time we would make it to the hotel for check-in. Luckily, I was able to do check-in via their app and when we arrived there was no need to stop by the front desk. We just went straight to our room and used a virtual key. We had a king bed suite that came with a large L-shaped sofa bed, a desk, mini fridge, microwave and a sink separate from the bathroom area. We left around 9 a.m. or so. I THINK there was free breakfast but we were in a rush to leave. If there was, 9 a.m. was not the time to take advantage of it as it was a madhouse! Overall, we had a nice stay. The rooms were clean. We didn't interact with any staff due to our virtual check-in. The pool looked clean but we didn't get to to use it. When we arrived around 9 p.m. the evening of check-in, the pool was a happening place. I would return to this hotel in the future.

Location is amazing. Staff are nice. Breakfast was not edible. Coffee is very good. I'd stay again for the location. But I won't plan on the breakfast next trip. Also the remodel is a half done job. Bathroom is not upgraded- we had cracked/ peeling tile in our bathroom. Beds are very comfortable tho! I wish they would leave a fresh trash bag in the room trash cans so you have a new bag when you remove your trash from the room. Had to go ask for new trash bags.

Great hotel for Universal Studios access. I always use points, and this one is a steal with World of Hyatt Points or their Category 1-4 certificates. The staff was courteous and upbeat the whole time I was there. Was able to grab snacks anytime, and they made coffee for me in the morning at the little cafe. Room is modern, clean, spacious enough for 2 people. I don't recall any issues, and it made a great place to rest your head each night. Like most Hyatt Places, there's usually ample space in the living area with an couch.

This Hyatt Place has a free location next to Universal with free parking. The outside of the building looks old but the inside is bright and does not feel dated. Staff were pleasant enough. There is a breakfast you will find some variety ranging from oatmeal and eggs (though the eggs are likely pre-packaged.

Enjoyed the staff at this location. There was a little delay in checking in but they compensated us by waving the parking fee for our entire stay. The room was clean, nice and roomy, exceeded our expectation. Very close to Universal Studios, not too far from Disney. The breakfast selected was good and plenty of place to sit. Shout-out to Dawneth, she was great and knowledgeable about the parks around and advised us of the shuttle service to and from the park. There are also good amount of restaurants located within a mile.

We just returned from a quick Mother's Day weekend trip to Universal and stayed here for the first time. One word, EXCELLENT. For a hotel outside of the park, you can't beat the location, LITERALLY across the street. The rooms were reasonably priced, roomy and SPOTLESS (we had our older kids w us and stayed in 820 and 805). Jacob at the front desk was extremely helpful and beyond courteous and always asked how our day was on our return. Emily in the breakfast area greeted us every morning with a big smile and was the type of person I wished I owned a hotel so that I could employ! Do yourself a favor and give this place a try. You won't regret it!

I really like staying at all the Hyatt Place hotels and this one was no different. They have a little bit of a hotel + timeshare type vibe. I've stayed at the other Hyatt brands for comparisaon, and Hyatt Place is my favorite and is the one that gives you the most bang for your buck. The rooms are clean and comfortable, and the staff has always been helpful, courteous, and friendly. When we stayed at this location, they were super helpful and would give us our best options to get to see the Disney parks we wanted, (ticket prices and shuttle times). Having a complimentary breakfast was a real life-saver. We would fill up on breakfast in the morning, and it would give us enough energy at the parks until around mid afternoon. So if we were hungry, we'd only have to purchase 1 meal, vs 2 at the parks. Being a family of 3, that saved us about $60+ a day.

The room is very pretty. I'll give it at. But functionality is lacking. The bathroom is SO SMALL I kept running Into the glass shower door when I'd try to close the bathroom door, it wouldn't close. You almost have to straddle the toilet to close the door. I'm an average 5'4 135lb girl. I couldn't imagine someone that's 300lbs trying to fit in there. They couldn't. There's no way. But not to mention trying to go to the bathroom while half asleep in the dark...I totally foresee those glass doors shattering at some point on someone who accidentally runs into them at night (like myself). Also, I gotta say, the AC in the room was absolute trash. I'm actually currently awake from it, angry as all get out, on here writing this review due to it. So I'm not sure if you know how important sleep is to the humans body. Especially after a 4 hour motorcycle ride and a night at CityWalk and Disney Springs. I'll tell you, it's important. According to the Sleep Foundation Adults between 18 and 64 need seven to nine hours of sleep per night. Adults over 65 need 7-8 hours. They also state that the best sleep temperature is between 65-67 degrees for a restful sleep. I'm saying this because I got neither of those. The AC started out great, COLD. So cold I had to snuggle my husband for warmth. I passed right out. Two hours later I woke to us entwined in sweat. Gross. We separated. I got up to pee, almost died falling into the stupid glass shower doors, woke him up, ugh. Was awake and fuming until the AC kicked back on, I passed out again. Was good for probably two more hours and then woke up to heat exhaustion. Threw off the covers, went to pee again, landed again into the shower doors, and then basically watched the sun rise through my eyelids because it was hotter than Satans summer home in our room. Ive been awake since before 5am. It's now 7:28 and the room is just starting to cool off. Please for the love of god fix the AC in room 601 otherwise your going to keep having irritated guests. I would 1000% never recommend anyone stay here, especially multiple nights. I mean, if you can function off of 2-4 hours of sleep (I'm looking at you 20 year olds), then by all means come here. But if your a mom with a family, RUN. Or just don't get room 601.

Honestly I have never been this disappointed from a hyatt hotel in my life. I'm a hyatt member therefore wherever I go I try to stay at hyatt hotels. I found this one online all the pictures I saw looked very nice. When I arrived they were able to give me early check in which was very nice. The trip had started great because I was exhausted from a red eye flight. Went to the room saw a stain on the table was annoyed but exhausted so I slept right away without any complaints. Woke up and noticed the blanket inside of the bed that I had just slept on had stains all over it. I was disgusted went down stairs complained asked to change the sheets. I went to dinner hoping when I come back the bedroom would be cleaned. I returned no one had cleaned the room. Went back downstairs complained again at this point I wanted to leave this hotel. Finally the manager made the housekeeper clean the room. I come back to the room open the bed and see blood stains on it now. How can new clean sheets have blood stains i don't get it... Honestly luckily my trip wasn't long because the hotel was a mess. I couldn't wait to go home. The entire experience was disgusting, dirty, rude staff, and never again will I be staying at this location.

Great location.Friendly staff. Nicely appointed rooms. Fun bar tender.Decent bar food. Nice breakfast spread. Highly recommend.

This was a great stay! The front desk was incredibly accommodating to the fact that our flight got canceled and did not charge us for the first night as we were not able to make it. The complimentary breakfast here was actually really great and even had a breakfast taco bar which I loved! The beds were comfortable and everything was clean and the rooms are a large size! Ours had a large sectional pull out bed which seemed to be included in every room when we were looking online! It was a great place to stay and within walking distance to universal! I would stay here again for sure!

Booked a 3 night stay at this hotel in this past weekend for a STAY vacation to Sea World and Universal Studios and so glad we did. The room and the service we received were outstanding. The room was clean, spotless and spacious, we had a desk, a small bar area with a sink, fridge and coffee maker. The sofa was a sectional and the TV was a flat panel. The bedroom area was a nice size and the sheets and bed soft and comfortable. The toilet and shower were separate from the sink and counter. The towels were plenty and the hair dryer was full power. The Breakfast itself had some great choices with several hot items as well as the usual juice, cereal, muffins and Starbucks coffee is available in the bar area for a small fee. The gym area was very nice (I would love to see a workout bench in the gym).The location is perfect and driving was not necessary in the evening as it is a short stroll to numerous restaurants. The I-RIDE Trolleys is a block away so you do not need to drive to Sea World for $2.00 per person I-RIDE Trolleys drops you off at the Sea World gate and picks you up from there. Many thanks to the Front Desk Manager for being so WINSOME ;) making our stay very enjoyable. The Staff were VERY helpful and so pleasant to deal with. Parking is free and so is WI-FI, another bonus. Can't wait to come back!!

We booked for one night. Room was clean, check in process easy and very comfy stay. Breakfast selections were great and good coffee. Thank you.

0 stars. The worse hotel I have ever stayed in! Never mind the construction or the weird smell or the leaking AC unit in my room leaving my floor wet. I was offered towels for that. The thing that put me over the edge and caused me to write this review was my shower not working and the lack of promptness in fixing the issue. Asked if I could be moved to another room to shower. ROBERTO said the best he could do is send the maintenance man to take a look. Nevermind the meeting I have to get to. Nevermind I had to walk across the street to Hyatt House for breakfast in Floridas summer. This place is a compete joke. They should close down, do their construction and save consumers the time and energy of overstepping construction and having to jump through hoops to take a hot shower!

This hotel is located across from Universal Studios/Island of Adventure. The room was spacious, has a bathtub, and the shower has good water pressure. The hotel also offers a basic breakfast before 10am. No problems with their wifi connection. The night stand had a charging station that accomodated all of my gadgets. They have a pool and complimentary insect repellent. No hot tub. Side note: Their ice maker makes cubes that are too big for my Swell container. Food menus will appear under your door. I heard it wasn't a good idea to order from them. They have a shuttle that takes you to the theme park, but that shuttle also picks up guests from other nearby hotels. It took a little bit longer than I thought. 5 stars if the elevators were working. The one that was working was super slow. Just take the stairs. Staff was friendly and always smiled.

My husband is a huge Harry Potter fan, so for Christmas, I finally gave in and got him tickets to Universal in January to see the Wizarding World. From just purely looking at a map, this seemed to be one of the most convenient and reasonably priced off property hotels in the Universal area, so I booked it. From a location standpoint, it's excellent. It's an easy 20 minute walk straight to Universal City Walk. They even have a pedestrian bridge so you don't have to play Frogger across a busy street. The hotel itself is a pretty standard 2010s mid-level brand hotel. The room was clean and comfortable and they have a continental breakfast and even a small bar attached to the front desk (the front desk clerk doubles as a bar tender). The staff could not have been more friendly and helpful. Danny, the desk manager, was absolutely fantastic. We popped down for a night cap at the front desk bar each night we were there. For the price, this property was a home run.

No cream or sugar for the coffee maker in the room. Asked front desk for some and told me they didn't have any. No Coffee station downstairs either.

Great staff, clean rooms and yummy breakfast. The walk to universal was easy however after day one we were too tired and ended up paying for premium parking at the park.

We really enjoyed our stay here, the staff was very friendly and the rooms were clean and spacious. The complimentary breakfast was great and included a little of everything (eggs, sausage, bacon, toast, cereal, fruits, oatmeal, etc.) Breakfast starts at 6:30am weekdays and 7am weekends. The location was across from Universal Studios and about 20 minutes from Disneyworld, which is an easy drive. It's also close by to International Drive and you can see the Premium Outlets across the freeway. Free shuttle to Universal so it saves you a parking fee. If you want to do Uber, it's about $6-10. I like how each room had a mini sink in the kitchen area in case you need to wash some dishes or prepare food. There's even a sofa and pull out bed in the lounge area. There is construction going on outside the hotel but we didn't experience any noises, just drive slow and follow the signs to the hotel. Overall, we really enjoyed our stay and wouldn't hesitate to stay here again.

Danny Carino has the best vibe! Great guy and super host. Also staff member Ivy is so sweet and very attentive. These folks made us feel like family. The hotel is going through remodeling so please pardon that effort. It had zero effect on our wonderful experience! We were in town for a mini family reunion. We will be back!

My boyfriend booked a hotel through Expedia for Wrestlemania weekend. The day before we were supposed to check in, a rep from our original hotel called to say that our reservation had been cancelled due to damages from prior guests. Fortunately, Expedia helped us book a room at Hyatt Place that day at a reasonable price, and I was extremely satisfied with our stay considering that we booked on such short notice. We got a king bed in a HUGE room, which I assume was so large because the couch was a pull-out bed (but we didn't need it because it was just us 2). It had a sliding glass door shower, iron and ironing board, mini fridge, and a second sink in the bar area. It also had a tv with every kind of plug-in available: USB, HDMI, auxiliary, etc. which was impressive to see in a hotel room. The room was clean, bed was soft and had clean sheets, and the air conditioning worked fine. We had a comfortable stay in our room, I was very impressed. There was no microwave. The staff was very friendly at all times. We checked in late, and there were 3 employees cheery and eager to help. At breakfast, I asked where the nearest ice machine was on the floor, and the employee took my water bottle and filled it with ice for me at the bar. When we came back during the day, someone always greeted us with a hello. On the first floor, there are entrances at each side of the building (all except the front door require a key card to enter) and I noticed that someone at the front desk would peek around the corner to see who was walking around. It was reassuring to see that they were aware of who was walking around the halls. There was enough parking for the guests in the hotel. Hyatt Place is located right across the street from Universal, and they have shuttles from the hotel to City Walk. They even have a ticket counter where you can purchase theme park tickets and skip the lines, which is very convenient. We were traveling to the Orange County Convention Center, which was a 15 minute drive away, and we went to Camping World Stadium (The Orange Bowl) which was a 20 minute drive. Hyatt Place was very convenient place to stay off of I-4 and near International Drive. Their continental breakfast was satisfying. They always had sausage links and cage-free eggs. Some days they had pancakes, another day french toast. They always had cereal, oatmeal, bread and bagels, doughnuts, and fresh fruit. Drinks included various milks, apple juice, coffee, and tea. The foods tasted fresh and there was a lot of seating in the dining area. They have hard cups to use for drinking, but they didn't look too clean, so I used paper cups for drinks. The plates and silverware were fine. After breakfast is cleared, they keep a microwave in that area during the day so my boyfriend and I ate our leftovers downstairs at one point. They also keep condiments, napkins, hot tea and coffee downstairs. There were a few cons during our stay, but nothing that I'd take off a star for. The elevators are really slow and smelled gross (not nasty or dirty, but like a lingering stink of all the people who use it, I guess). Our room was on the top floor and it seemed like it took forever to go. The shower would leak water onto the floor, but not a lot. There was always a noticeable puddle of water where the 2 sliding doors meet in the middle. It always made our bathroom rug wet. There are no vending machines in the hotel. If you want to get a drink, they serve Starbucks at the bar, and they have bottled drinks and snacks in the cold shelf at the front desk. The bottles are very expensive; I paid $3 for water. As of April 2017, there is a lot of construction going on around Major Blvd/ Caravan Ct. It made finding the entrance to the Hyatt difficult the first day and the roads are uneven. This is not the hotel's fault, and hopefully the construction will be completed soon.

When I can stay at a Hyatt hotel, I do. My family and I always have an amazing experience with this hotel chain. Unfortunately this time, we did not. Walking in, there was a hazard/danger cone and tape right in front of the hotel entrance. You have to walk around cone step over the tape just to get in. I'm not sure why it was put up initially-there was no sign warning of anything, and the tape was on the ground, so I guess the danger had passed? After checking in, we headed to the elevator only to find out that of the two elevators, only ONE was working. This hotel has 7 floors and guests were expected to either take the stairs wait for the only elevator working. I asked my husband if they disclosed that one of their elevators was broken when he checked in, and he said no. If we had known, we would have stayed somewhere else! No one wants to wait 15 minutes to ride an elevator or walk several flights of stairs when they're coming home tired after a day shopping or at the amusement park! We booked two rooms for our stay. The lock in one room kept sticking, so they had to fix it before our older children could enter. The rooms both came with two double beds, a mini fridge, and a sofa. It's much smaller compared to the other Hyatts we stayed at. This hotel must be old since it looks like it's tome for an update. Carpets are dingy; walls need to be repainted since they have scuff marks all over; and decor is dated. The A/C in the lobby and hallways probably should be replaced since it is warm and humid. This Hyatt offered complimentary cookies and juice in the afternoon as well as a complimentary breakfast until 10AM. But because the lobby is so small, it gets crowded fast. It's also just across from Universal Studios and Islands of Adventures-which is why we chose this particular hotel. But this also meant that it would be a popular place to stay, so we expected it to be busy. We just didn't expect it to be so small considering it's proximity to a popular amusement park! Overall, this stay was what my kids like to say, "meh." It has what travelers need: a comfortable bed; complimentary breakfast until 10AM; to a close proximity to popular Orlando tourist attractions. Just don't expect more-regardless of the name "Hyatt" attached to it.

This hotel is in a strip area of multiple hotels with lots of things to do and places to eat around it. The staff was very polite and the room was pretty good--nothing amazing but not bad either. Check in and check out was good, WiFi was decent and the breakfast was per usual for hotel complimentary breakfast.

When I came to Orlando to do the amusement park things, all I wanted was a clean bed and clean room. Hyatt Place Orlando Universal was a good hotel to stay in for this. If you are looking for a hotel with tons of amenities, this hotel is not for you. When I got in from the airport, I walked into the lobby, which was very minimalistic. I already knew which room I was in, so I bypassed the check-in and walked over to the elevator. The hotel itself felt a little outdated. The elevators and hallways were a little old. I walked into the room and was pleasantly surprised by the room. There was a separate area for the living room area and the bedroom area. So, the room itself seemed a little bigger than the average hotel room. The beds and the room itself was clean, which is always a plus. I do have a few minor complaints about the room. I wish that there was a door between the living room and bedroom area (like the Embassy Suites). And, the bathroom (where the toilet and bathtub was) was SOOOO small. When I was trying to shower, I had no place to put anything. It was kind of uncomfortable. But, overall, the room was OK with me. Another plus for this place is the complimentary breakfast that they serve here, which was great for me so I didn't have to spend money at the theme parks for breakfast. It wasn't AMAZING food, but I am not a big breakfast person, so it got me through the morning. They also had coffee and tea that I could take with me. Overall, a good place to stay with minimal amenities. This hotel is located very close to Universal and there is a shuttle that takes you there. If you are going to Disney World, I used Uber and it was about $20.

Overall 4 stars. The room was super roomy and that is a big bonus. It was cold though. Would have liked to be able to check in sooner but understood we arrived early (no stars off for that). The front counter folks were great. It was relatively close to the park - if its hot or humid either uber or take the shuttle. That was a bit of a challenge at times - but it is doable with some planning. Breakfast was very good - though better if you are not vegan. Elevators are slow as molasses and it was hard to get one of those luggage carts. I had rented a car (picked up my daughter from Disney College Program and this was our last "huzzah" before heading home). I didn't find the available food/drinks off hours to be great - other than fruit not much for me. For us it was just really crowded - breakfast was super crowded in the small area, the hotel was crowded - the space itself just doesn't have any room to move. I like a larger kind of lobby area. But I'd stay again.

Whoa!!! It is a construction site. The whole front end is missing. I spent 400 on this hotel for a 2 day trip and I could have had Motel 6. No one mentioned the construction EVER!! The room was nice and clean and the employees were pleasant.

I had shuttles to universal and it had free breakfast and a pool and the hotel room is very nice

Currently checking out from here as I type this. Wish I could give this place less than 1 start. Not happy with my stay at call. Checked in Friday night and woke up to see my car covered in paint/milk shake/not sure what!!! Management couldn't really care. Had to get a car wash and then scrub it by hand to get it off. Took over an hour!!! AND it's not not completely off. No other car was touched except mine and OF COURSE the cameras DO NOT COVER all of Hyatt's parking so there is no footage. Took the management 3 days to get me a response (which was BS) which was the day I was leaving. Offered my some lousy $30 off my stay and half ass apology. Will be changing my Italy Hyatt stay to another hotel.

Don't have any complaints about our stay, it was a very positive experience. Good accomodations, extremely clean. The breakfast buffet is wonderful- fresh fruits, scrambled eggs, bacon, hash, oatmeal bar, cereal bar, juices, coffees, teas and more. Don't be concerned with choosing this as your hotel. Nice late check out at noon.

Clean and very comfortable, plus included transportation to Universal Studios and back. We had been left high and dry by our previous nearby hotel, and desperately were searching for a new one. Hyatt let us have a super early check in (literally an hour after booking after we called and explained our situation) the front desk was kind and remembered us every time we would walk in and out from our park day activities, and the pool was enjoyable too. Any complaints I would have were so minor and non-impactful to the stay, that they're not worth mentioning. Hyatt literally saved our vacation from a roach-infested motel!

Great place to stay if you want to be within walking distance of Universal Studios or Islands of Adventure. It's about a 20-minute walk to either theme park, but could feel longer than that if it's during hot/humid weather. Or you could also take a free shuttle. Rooms were clean and this place is especially a bargain if you have Hyatt hotel points you can use. It's also nice that there are no resort fees and no parking fees either.

Decent location, but that's all this place has going for it. Stay elsewhere if you want a clean room, good service, or elevators that work. They don't accommodate any late check outs, and their managers and clerks couldn't provide worse service if they tried. From check in to check out, they were rude, bored, slow, and completely uninterested in remedying any issues. The window whistled all day and night any time the wind blew. There were rips in the sheets. There's a disgusting looking stain on the couch. The shower doesn't drain. The grossest thing of all was the curly hairs on the toilet. There's only one elevator so be prepared to wait 20 minutes to get on or be willing to haul everything up and down the stairs. We won't ever go to a Hyatt again!

Low end! The shower leaks, thin cheap towels and blankets with hair on them. There is only 2 times for transportation to the parks in the am. Printer was broken, so don't ask to print boarding passes or anything else or use a computer. The complimentary breakfast came with cold wrapped bagels, cereal, and yogurt, that's all, nothing else. If someone else didn't book this for me, I would not have booked this myself! I'll never come here again.

Warning- bathrooms subject to flood! We were in a handicapped room with flat shower entry- but the floor didn't slant towards a drain and after just a few minutes in the shower the bathroom and carpet by the door in the main room was sipping wet. An hour or so after the shower engineering stopped by to investigate a leaking pipe. We told him about the shower and his reply was "oh they do that all the time, I'm looking for a tub leak" (so he was looking for a tub leak in a handicapped room?) it was all a bit confusing. That aside the beds were firm and comfortable and the breakfast buffet was plentiful. Lastly, it is not an easy walk to universal(have to cross about 6 lanes of traffic and the pedestrian bridge was still under construction).

first time at this location! the room was immaculately clean and the staff downstairs is all so helpful and polite! we love the complimentary shuttle to universal too, that was a huge part in where we decided to stay. the only wish i have would be the complimentary breakfast- it's only from 7-9am... above that Hyatt never fails to make us feel happy and safe!

Awful hotel. Terrible, passive aggressive management. Amenities closed. Phones broken. Will charge late checkout even if a few minutes late. No one at front desk at night.

My husband and I evacuated our home from the Tampa area to Orlando and stayed at this hotel during Hurricane Ian. I can't say enough nice things about our experience and the hotel's staff. Everyone was kind, warm and helpful despite the intense weather situation! Added bonus: our 120lb. dog was welcome. Very affordable for a great room as well.

We stayed here for 3 nights while visiting Universal studios. This hotel was awesome from the time we checked in to when we left. Everyone working here is kind and helpful. They sincerely say hello and welcome back every time you come and go. The price was super affordable per night compared to other places in the area. Here are the other pros: -Continental breakfast from 6:30 to 9:30am. The breakfast includes eggs (scrambled and hard boiled), sausage, pancakes, bagels, toast, fruit, cottage cheese, cereal, juices and coffee. -fast check in and check out. Less than 2 minutes. -FREE parking -espresso bar and alcohol bar in lobby -cable TV -clean rooms with lots of towels -spacious rooms with 2 sinks, coffee pot, couch, desk, closet -they brought extra blankets to our room within minutes of asking -gym and pool (we were so busy we used neither) -free WiFi -room service -and the best of all: it was within walking distance of universal studios. We walked there and back all 3 days. Yes, the elevators are slow like you will read in other comments, but seriously, is a 2 min wait worth complaining about? (No). I would recommend this place to anyone and definitely stay here again.

We had an excellent stay here! We stayed here last week as part of our cross country road trip / honeymoon. The staff found out it was our honeymoon and brought up some wine and cheesecake for us - SO sweet!! The staff was super friendly. They would ask how your day was, and several tried to talk to/pet our dog. Super nice and were quick to answer any questions/assist as needed. The hotel has a $75 pet fee. Add $100 more after 6 nights for an extra cleaning fee. This seemed like a lot at first.... However they must be actually using this to clean because the room did not smell like dogs at all. It was actually really nicely updated and large. We were on the 7th floor in a room with 2 doubles. Loved the separate couch area. It made the room feel more like a small apartment rather than a hotel room. Only downsides were the bathroom door was a super tight close so we left it open the whole time. Perhaps a curtain would be better than a door with this amount of space for the bathroom. Also, the AC unit was near windows and beds so that area was always cold but the couch area was much warmer. We had a few times where we were exhausted from going around universal so we ordered from the 24/7 menu. The food was pretty damn good. Turkey club on sourdough and bacon cheddar burgers were yummy, salads were large, and you can get a side of fruit instead of chips, which was good after a long hot day outside. Food was ready quick, just needed to pick up from the front desk. Free parking Dog area with bags Dog inside room door tag Free breakfast in the morning with eggs/French toast/cereal/cottage cheese/yogurt (main course changed each morning) 15 min walk from universal studios We loved this hotel and will definitely stay here again when we come to the area for vacation - highly recommend. One last tip - if you have a dog and want to board him at the universal studios kennels ($15/day) there is a shortcut to walk there from the hotel. Take major boulevard and cross Kirkman road (crosswalks only lead to north side of road). After crossing Kirkman, carefully cross to the south side (no sidewalks or crosswalks). Small driveway leads into universal's parking garage and the dog kennel area. If you don't take this way the walk will take more than 25 mins!!!! (Providing map)

Hyatt place is so awesome. Customer service is the best. Their breakfast is the bestest I have ever had! This location in particular is right near the Universal Studios entrance, but you cannot walk there. There are free shuttles for universal and $16 a person for shuttles to take you to the Disney resort. Just keep in mind you are travelling with people who are staying at different hotels, so on the way back for Disney it took us almost an hour to get home! I was exhausted!! one night on the way back from the parks I had the munchies, and Hyatt has 24/7 food service. You just got to come downstairs and pick it up.

A recommended place to stay.. The hotel is located minutes away from Universal Studios and about 20 minutes away from Disney World. It's really in a great location, it's not too far from anything. During the entire stay, the employees made me feel welcomed. Whether you leave in the morning to head to a park or arrive in the evening from dinner, the employees either respond with "welcome back" or "have a great day". The hotel seemed renovated and was pretty clean. The rooms were large and spacious. I stayed in a standard room with 2 double beds and a pull out sofa, which was accommodating for up to 6 people. The only downside about staying in a room with that many people is that there was only 1 bathroom. The housekeeper made sure there were enough towels, blankets and pillows for everyone in the room. The complementary breakfast was more than I was expecting. There was a variety of breakfast ranging from fresh fruit to French toast. They also have hot tea and hot coffee. I made sure to wake up everyday to enjoy the complementary breakfast, which was until 10am everyday. The next time I travel to Orlando, I will stay at this hotel. And the next time I travel anywhere else, I'll be sure to look for a Hyatt hotel. Would recommend to anyone!

Friendly staff and great customer service at the desk. Edita was the best!! All of our questions were answered and our needs were met. Complimentary breakfast was great and the pool area was very relaxing! Shuttle service (free) to Universal was a big plus. One downfall, the room size is okay but the bathroom was very, very small. The door practically hit the toilet, however the rooms are clean and the beds are comfy. Thank you, Edita for making our stay more comfortable.

My family and I stayed here recently while visiting Disney World during the WDW Marathon week. The check-in process quick and the staff was friendly. The hotel is conveniently located right off the freeway and about 20 minutes from Disney. It's a few blocks away from Universal Studios. The room is fairly spacious and clean. The TV accepts HDMI inputs so bring your ChromeCast and a wifi router if you want to stream. (I wasn't able to get it to work through the hotel wifi) Loved the daily free hot breakfast provided by the hotel. M-F til 9:30am, Sat/Sun til 10am. Philip was the highlight of this hotel! He greeted every guest and made sure they were being taken care of. During breakfast he was seen running around restocking food, cleaning, or helping out guests. He noticed I was bringing food back up to my room for the kids and brought me a togo box for easier transport! After the morning meal, he is seen cleaning and vacuuming. Philip was non-stop. He made it a point to get to know guests and their names. We had a few minor issues with our stay: -thermostat was broken -slow draining sink and tub Both issues were resolved fairly quickly after alerting the appropriate staff. In the mornings, the two elevators can take a while, so I'd recommend taking the stairs if you can.

Take into account the extra fees. Yes, you should be prepared for the lodging tax and all that; however, they also bill you in advance $25 per night for any incidentals that may occur (you do get it back at the end of your stay if you do not damage anything or take anything you shouldn't) and a $15 per night parking fee. So, if you are on a tight budget, I would highly recommend padding it by about $150 just to be safe. If you're headed to Universal, Keep in mind you have a $30 - $60 per day parking fee there as well. The free breakfast is OK. Do not expect a Denny's or I Hop kind of breakfast. It's steamed scrambled eggs (no seasoning), link sausage or ham, bacon bites...things of that nature. They also have things like dried cereal, oatmeal, plain bagels and waffles. They offer apple and orange juice, water and milk plus coffee and hot water for tea. It will certainly due when you're headed out the door for a full, eventful day! Everything was SUPER clean and the staff is beyond nice! The rooms are nice for the price. When I say that, I mean there is really no luxury items; however, it is incredibly functionable. We had 2 queen beds, a sectional sofa, a desk, sink area with coffee maker, microwave and fridge. The bathroom is kind of small but it is perfectly fine for taking care of business while on vacation! If you have kiddos that need to take a bath, I would recommend you bring one of those Dollar Store plastic bath mats to put in the bottom of the tub. The tub has a very rough surface, I assume so you don't slip, but not very nice on the hinny. (Yes, I do bleach the tub before my kids sit in it...I do everywhere that is not home.) Also, please know that this is an older hotel. You can see and smell that it is well cared for though. Our room was very pleasant and again the staff and the cleanliness of the facility is what will bring us back. Very budget friendly.