Hyatt Place Montreal - Downtown

We stayed at Hyatt Place Montreal Downtown during the holiday season and overall had a very pleasant experience. The room was clean and the washroom was very nice. Everything felt well-maintained. The only downside in the room was that the blankets weren’t very thick or warm, which was a bit uncomfortable during winter. The staff were extremely polite, friendly, and accommodating. We asked for a late checkout and were granted one based on availability, which we really appreciated. The indoor pool looked exactly like the photos, and the dry sauna was perfect for relaxing, especially after a long day exploring the city. Some reviews mentioned homelessness in the surrounding area — this is true, but it is downtown Montreal, and they were outside around the area. It did not affect our stay. The location is very convenient, with a short drive to Old Montreal, making it easy to get around and explore. The biggest downside was the parking situation. Parking is extremely tight with very small spaces, and the hotel charges an additional $30 per night. For a hotel with nearly 30 floors but only two levels of parking, this felt very unreasonable and was quite frustrating. Overall, the staff and cleanliness were excellent, and the amenities were great. I would have given five stars, but I had to deduct one due to the parking issues, which were disappointing.

We had a wonderful stay at Hyatt Place Downtown Montreal as a family with our baby. The hotel was extremely clean, and the staff were very friendly and welcoming. The location was perfect for exploring the city. I also used the Business Centre during my stay and everything worked perfectly — my work was done with no issues! Our room was clean, comfortable, and very family-friendly. Breakfast was good, and the hotel felt safe and convenient for everything we needed. Also, having a Starbucks and an IGA supermarket right downstairs was extremely helpful, especially in the cold weather. Thank you for making our trip to Montreal easy and enjoyable!

Great place. Brought the dogs to celebrate new year. Having a coffee shop and grocery store and pharmacy attached to this hotel is very practical. The rooms are clean and spacious, as well as the hotel. The staff is friendly and helpful. Always a good stay at a Hyatt. PS. It was great to see many Americans with us. It made are stay that more special.

This hotel is brand new and modern and the service is fantastic from the chamber maids to the service staff to the consierge at the front desk. They helped me with my printing and finding things in the city. Plus, the buffet is very good. It's got the normal hotel buffet fare, but only $14.00 ( about half what other hotels charge) on real plates and fresh fruit and little omelettes for those who like less carbs. I enjoyed my stay enormously

The location of this hotel is perfect. When we went into the room, bathroom was full of random hair. Overall this hotel was NOT maintained properly and clean. Things are all old and falling apart. I booked this hotel because it said it has a parking lot for the customers. Yes it does, however there was a height limit at the gate and it was only for the sedan and small SUVs. So I had to park other random parking spot and walk all the way to the hotel back and forth everyday I stayed. It would’ve been nicer if it is mentioned on their website or booking description. And the reception was like there is nothing they can do.

I had a wonderful stay at Hyatt Place Montreal Downtown. The location was perfect – right in the heart of the city with easy access to attractions, restaurants, and public transport. The staff were incredibly friendly and helpful, always making sure I felt comfortable and welcome. The room was spacious, clean, and modern, with everything I needed for a relaxing stay. Breakfast had a nice variety and the atmosphere throughout the hotel felt warm and professional. Overall, it really lived up to the Hyatt standard of quality. This hotel truly deserves much more than just a 3-star rating – it felt like a higher category in every way. I would definitely stay here again and highly recommend it to anyone visiting Montreal.

The flight was cancelled, I received a mail from the airline. I used an uber voucher to go to the hotel. The queue for check in was super long at 1:30am. But I understand it was special emergency day… The room was average, viewing was good. I was happy to stay here. Thanks!

Clean room at check-in and wonderful daily housekeeping service, whether we just got fresh towels, or had our room serviced. We had a beautiful room on the 28th floor. I appreciated that you have to have an active room key to access room floors going up on the elevator. This location is so convenient to restaurants and shopping. There's also a full on grocery store in an attached building to the hotel, you don't even have to go outside. We purchased beverages shortly after we checked in and had the convenience of cold drinks from our room refrigerator every morning and evening before we left and after we returned from our day, out exploring Montreal and participating in the film festival. There are a lot of hotels in Montreal. This one was reasonably priced for the city, comfortable and in a great location. And we had an amazing view.

over all as in my previous review I would not recommend this hotel for several reasons first the location next to a park with homeless and tents and pot smokers. second the staff a the front desk not friendly or helpful. Gave us what I would call bad directions. as for the Breakfast it was ok not good.

Great location in downtown Montreal, super convenient with underground parking right beside the hotel entrance. Our room was clean and modern, equipped with a small fridge and a Nespresso OriginalLine machine, which was a nice touch. The security system is solid; you need your room key to access the elevators, which made us feel safe. There's also a Starbucks just a minute away inside the hotel, and an EV charging spot right across the street, very convenient! Only downside was the service. When we checked in, we noticed the fridge was leaking water. I informed the staff, but there was no apology, just a brief "we'll send someone to fix it." Unfortunately, when we returned to our room, nothing had been done, and the fridge still wasn't working at all. Disappointing follow-up, especially for a hotel of this standard. Overall, still a comfortable stay, but service could definitely be improved

This past weekend the hotel hosted a bunch of kids for the water polo finals. With all the mayhem, the hotel was running pretty well. Check-in was a breeze. We got a double queen through Orbitz and the room was spacious and comfortable. You get a mini fridge and a Nespresso coffee maker. We had a nice view from the 16th floor of Montreal from Mount Royal to the right to the St Lawrence river to the left. Free breakfast on the Mezzanine included with our room - your typical eggs, sausage/ham, hash-browns/potatoes, and waffles, plus continental items. Yogurt was very yummy too, better than American ones. Although breakfast ends at 9:30 or 10am depending on the day, they still tried to refill the eggs and potatoes at the last minute. The hotel is located within walking distance of the metro station, which is a connection point for multiple lines. If you're new, opt for paper passes than can hold 2 tickets. Every person needs their own pass. Little kids are free, just check with the metro rep. There is parking on site for about $26/day, free to go in and out throughout the day. Height is restricted so check with hotel if your SUV can fit. Entrance is next to hotel, don't worry, as soon as you get close to the doors, they'll auto open. The swimming pool is warm and a good size. There is a sauna too. The hotel also has a Starbucks and in the back of the lobby, you get access to the shopping mall next door, including a full-functioning grocery store with everything your local one has. The only gripe is that the elevators kept stopping at each floor when there was so many people staying there.

I stayed at this hotel last month, and I cannot recommend it. My room was burglarized, and my passport and some other belongings were stolen from my closed luggage.The manager confirmed this robbery as the break-in was caught on video, but could not explain how a man entered my room without a hotel key. I filed a report with the police, was over an hour late to the event I was in Montreal for, and had the stress of getting back into the US without my passport. I had to purchase credit monitoring, replace lost items, and file for a new passport, and I am still worried about the safety of my credit and identity. On top of all this, the hotel has declined to reimburse me. (My friends and I were not even given a new room!). I can't help but think this was an inside job. Hard no on recommending this hotel.

This hotel is 1 month old!! Not sure why the bad review but just stayed here for girls trip this week. We had no issues. The rooms: new! Elevators are a little slow, busy. Lobby is shiny. Breakfast is very fast and clean. I don't eat much in the morning but it was perfect for my girlfriend who needs food. And for me: the yogurt bar with all the fruits and homemade fruit compotes. I hated the hot food but I'm just picky af. The rooms: nespresso bar, outlets everywhere. Climate control, shades, comfortable bed. All are there. I enjoy the views. My girlfriend enjoyed the darkness of the shades. We were opposite in one room. Front desk: most I met were super nice: except one guy. Kind of douchy! As a Hyatt globalist, my perks are pretty good. It includes water bottles daily. The guy ( young Asian guy I believe) I spoke on the phone was quite rude. "We charge for the water. No shit! But you're enrolled in the globalist. You're not a globalist. I need to confirm before I can send you water. I'll call back" Never called back. I got my water anyway. No apologies. Asked for decaf nespresso pots, got a caffeinated ones. When I called back.. oh yea, meant to call you. We are out of decaf. Won't get them in for a week. Like really?? Are you going on foot??? Ridiculous! I can see why the bad review. That one dude ruins the whole stay!! There was no mentioned or apology for that whole you're not a globalist part. I guess he found out! I was initially starting this as 4 stars but now writing about him, I'm subtracting 1 star. He was just that rude!! Overall, I like the closeness to the old town Montreal. We walked everywhere till we can't. Park across the street had concerts everyday during our stay. Film festival was a block down. Jazz festival was also a few blocks down. A lot going on. Also, a lot of homeless people at night but hotel has a security. Love the pool and glass sauna! Such a nice view. Gym was small but efficient! There was a wedding during our stay. Could almost easily crashed :D They had it so beautifully! Overall, brand new hotel. Great location, friendly staff! 4 stars! Minus 1 star for that front desk person who doesn't know what he was doing but also rude about it!!! Whomp.

The place looks like Hyatt, but service was not as exceptional as it normally is. Location was better at Hyatt Centric. This one had a Starbucks and supermarket attached. Rooms were clean and staff seemed indifferent, not as friendly as other Hyatt.

My husband and I recently visited Montreal and chose the Hyatt Place Hotel. The hotel is very nice. The staff was pleasant and friendly. Good location with an IGA store right on the premises. Also a food court. The hotel also has free breakfast. As well as an on premises Starbucks. All in all, it is a great place to stay and within walking distance of restaurants.

First time to Montreal. We enjoyed our vacation overall. For this hotel: Pros Staff were very accommodating and friendly. Somewhat close proximity to areas we wanted to visit. Beds and rooms overall were very nice and clean. Cons The area is pretty sketchy. We first laughed at other reviewers who said it is a little scary at night, with homeless smoking crack. However, sure enough, a couple times we came out of the hotel doors and there were some scary people smoking crack with the glass pipes and everything. The doors and elevators are designed so you have to scan your room card and can only go to the floor your room is on. The security is necessary, but annoying. The breakfast sucked. Again, the staff were very good at keeping the place clean, but the cheap food was bad. The eggs were the WORST version of powdered eggs I have ever tried to taste. Both mornings they were unedible. This is management trying to save money, not the workers fault. The fruit was unripe. The parking garage is so small it is scary to use. You must be VERY skilled as a driver to navigate the turns and parking places or you will damage your car. The ceiling is so low, you must must walk bent over or you will hit your head. If you let the rear hatch of your car open fully, it will hit the ceiling of the garage. I've never seen this before. I can't believe from a safety standpoint that this is allowable. I doubt this is code. Finally, the worst part and the reason why we won't return is the air conditioning. The rooms have thermostats that you can turn down to 18C, but the rooms never get cooler than 22C. In fact, after complaining and being moved to a different room, they said that the AC is set to never get cooler than 21C. Again, not the workers fault. This is clearly management trying to save money, but it made the rooms stuffy and uncomfortable at night when trying to sleep. Over $200 a night and you can't even be comfortable in the room. I bet the owners/managers have offices in the building that are cooler. The lobby is certainly cooler than the rooms. Finally, know that the cost of the rooms is not what you first expect. Our room was listed as $166 a night, but after fees, taxes and parking it is really around $225 a night. Not a bad place, but we won't return.

Nice accommodations with a great view of the city and Mont Royal from the 20th floor. The breakfast buffet was well-stocked and tended, and then we were off to tour the city for most of the day. The location was close to a metro but other parts of the city were within easy walking distance. One night, we walked to Chinatown for dinner. Back at the hotel, my family used the pool and enjoyed it. We never went to the lounge but maybe next time...

I had a very rude check in experience with Hannah. I was suppose to stay 3 nights but after the experience I cut my stay short to 1 night. Was glad to leave. Even the two front desk agents who worked on the side of her were shocked at how rude she was and offered to help. The manager was almost non existent. Just sat in the back and never made an appearance. Hyatt needs to make a clean sweep here. The rooms are very nicely appointed, but noisy. You can hear people walking above you. Evidently the renovation ripped out a lot of the sound proofing between the floors and rooms. I remember really enjoying staying at the former Hotel Gouverneur. It is too bad they sold out.

I wouldn't recommend this hotel. Though it appears clean and nice it's not up to the normal Hyatt standard. Our room had no hot water despite multiple attempts to have this fixed. The tv randomly stopped working and the elevators were functioning at half capacity. The hotel staff was rude especially front desk staff who discriminate against people with disabilities. If you have a disability there is no accessible parking . Hotel doesn't take accountability and own their errors this is a branded Hyatt hotel sub par

Nice hotel. Good breakfast buffet. Clean rooms. Great view from our room on 27th fl. Would definitely stay again.

My husband and I are Hyatt loyalists (globalists) and have stayed at many different brands over the last 15 years. This is a new favorite! It felt more upscale than the typical Hyatt Place-more like a Regency or a Grand Hyatt. It is a new high rise with spectacular views of the city. The buffet breakfast was offered in an actual restaurant (usually Hyatt places are more cafeteria-style breakfast). The cleaning staff is amazing. We saw (on more than one occasion) the cleaning staff washing floors, windows in each room and even the front of the dressers. Everything felt pristine. The front desk staff was so friendly and helpful, as was everyone we encountered. We really were pleasantly surprised and would love to go back.

Hyatt Place Montreal "Not Ready for Primetime" NOT RECOMMENDED - (yet) T.L.D.R. Pros: - Nicely renovated room - Substantial breakfast included - Nice view from the 28th floor Cons: - Poor check-in process - No internet access for several hours after check-in - Multiple elevator problems! - Inconsistent housekeeping - Construction (dragging, drilling, banging) directly above my room, and starting daily at 6:00 AM!!! -Mediocre response when trying to address these concerns. Background: I am in Montreal for 8 nights. I am here for a very full conference at UQÀM, with activities from morning to 21h00 or 22h00 every day. I travelled by car and have lots of "stuff" with me. Friday, August 8, 2022 Check-in around 15h00. There were people ahead of me and, soon after, people waiting behind me. There were three people behind the desk. Only one of them was actually working. The other two were simply "observing". When it was finally my turn, the clerk did not know whether to collect a credit card from me. She went to find someone to ask. She was gone for much too long for such a simple question. During that time people would come up to the desk to ask questions, but the two observers behind the desk could only respond that they were "in training" and therefore could not help. Finally, the process ended and I went to the elevators. I pushed the button and waited. Nothing happened. The elevators did not open. Eventually, a guest arrived and pointed out that the button I pushed was not the correct one. I was supposed to have pushed a button next to a door that in no way looked like the correct button to push. Getting in the elevator, I pushed the button to my floor. Nothing happened. The guest then showed me how to hold my key card against a small piece of colored glass found below the room buttons. I had to wait until the colored lights turned green (not an instantaneous process) and then select the floor. All of this was too much for a "higher class" hotel. Arriving in my room, I attempted to connect to the internet. No luck. I was repeatedly asked for an access code. I called the front desk and I was informed that there was a problem with internet access, that it was being reset, and that it should be back on in a few minutes. LOL! Those few minutes turned into hours...! The weather was extremely hot during my first few days in Montreal. The room was a bit warm. I attempted to adjust the temperature using the control on the wall. I set it to 19 degrees. The room never dipped below 23. To be fair, I was able to get the room down to 22, later in the week, once the weather cooled. Not a great first day at the Hyatt. Saturday, August 6, 2022 I read that it is the policy of Hyatt to check rooms every day. I was gone for most of the day. The room was made up, but they left no washcloths. Why? This is a very minor issue, but it irked me because it simply added to my already poor impression of the hotel. Sunday, August 7, 2022 Another busy day. Because of the heat, I had showered a couple of times on Saturday. Including my Sunday morning shower, I ended up leaving all of my towels on the floor for replacement. Guess what? The room was never made up!! I returned late on Sunday to find no clean towels and my big pile still on the bathroom floor. Damn!! What am I paying for? Monday, August 8, 2022. About 6h00 I was awakened by what sounded like someone dragging furniture across the room above me. This was followed by things being dropped on the floor and eventually drilling and pounding. Yep! The floor above me was under construction! What a treat! It is 6:00 AM for crying out loud! Knowing that a guest was to be here for eight nights, the management of this hotel chose to put me in a room directly below a room under construction. Thank you. After a long morning of walking, I returned to my room around 13h00. The room had been made up - thank goodness! But... there was no soap. They had even taken the soap away from the sink and the shower without replacing them! I could not understand this. At this point, I feel like I am part of some sort of psychological experiment. None of this makes sense. Tuesday, August 9, 2022 Up again at 6:00. This morning, I talk to the front desk about what is happening on the 29th floor. Sure enough, there is construction taking place on the 29th and 30th floors. The clerk apologizes and offers me two free drinks at the bar. I told her that I did not want anything other than to understand what my options were. She insisted that I take the drink coupons. I felt insulted. She then told me that she did not have any open rooms ,but that if I came back in the afternoon she might be able to find me a room on a lower floor. She clarified that I might still be able to hear the construction through the vents even if I moved to a lower floor. How sweet! Much more to tell... but Yelp is cutting me off. Stay tuned....

Horrible costumer service. The only good things are the cleaning service and the breakfast, but apart from that it is awful. The hotel is located in a horrible neighborhood, full of people smoking, also really far from any touristic places. The costumer service was absolutely horrible, extremely rude and disrespectful. I do not recommend at all.