Hyatt Place Portland Downtown-Old Port Square

I can't say enough to disparage this hotel. For starters, our room was disgusting. There was hair everywhere, and the entire floor reeked of weed. Not that I even mind the smell of weed, but there was visible smoke from people lighting up in every other room constantly. The breakfast at this hotel was genuinely inedible and extremely overpriced. The hotel also incorrectly charged us for several things. But the biggest problem is that your property is not safe at this hotel. REBECCA, a maid, stole 3 bridesmaids dresses from my room. When I called for assistance getting the dresses back, I was directed to CHELSEA who completely gaslit me by saying that I must have left them somewhere else (I am 100% certain of where I left them in the closet) and told me that Rebecca couldn't possibly have taken or misplaced the dresses because "she has OCD"? CHELSEA was unreachable for 5 consecutive days after I checked out, leaving more time for REBECCA to likely pawn the one of a kind bridesmaids dresses that were meant to be worn in a special wedding. Rebecca and Chelsea, I am utterly disappointed in the lack of humanity by you both. You are both bad people. Happy Holidays.

We had the opportunity to stay in a suite with a water view. The room was spacious and comfortable, with a balcony overlooking the harbor it was perfect for watching the sunrise each morning. The front desk staff were outstanding and went out of their way to make our special occasion feel memorable. Great location within walking distance to many restaurants and shopping. Highly recommend this hotel for a relaxing and scenic stay in the Old Port!

We were very happy with our stay here. Our room was great, we were upgraded to a corner room with a very nice view. The room was spacious. Bed and pillows were just ok. The staff were really exceptional and are what pushes the review to 5 stars. They took care of every request immediately and followed up to make sure everything was perfect for our stay. We found the location to also be excellent, close to ferry terminal, multiple great restaurants, bars, coffee shops and some very cool shopping. The breakfast buffet is solid and is complimentary for Hyatt members. The airport shuttle is an awesome feature! We used it both ways. That was a nice surprise as we were unaware there was a shuttle until a few days before we arrived. If ever in Portland again we would definitely look to stay here and we thank all the staff for a wonderful stay.

Great property,. Fantastic location in the heart of the Old Port. Rooms are spacious and clean. Cool and stylish bar. The staff are universally great — friendly and responsive if any issues come up. Would definitely stay here again if traveling in Portland.

We have stayed at hundreds of Hyatts and there is no way this hotel should be a category 5. It's category 3 at best: • Single elevator • No gym • Cramped downtown location • Small room • No pool I know it's winter and they're doing some much needed updates and renovations. But even with those, I doubt it should be considered a category 5 Hyatt. The service was great and friendly, as to be expected from any Hyatt. Kudos to the team.

Rooms were very clean and beds were comfortable. Water pressure was not great in the shower but we managed. The staff was friendly but the hotel was understaffed during our stay. The location is great just a block over from the port. Within walking distance of great restaurants, shopping and things to do. We felt very safe in the area around the hotel.

We really enjoyed our stay here, the staff were friendly, the location is excellent, and the rooms were very comfortable. The bed was very comfortable and the AC works wonderfully, kept the room the exact temperature while also being very quiet. The breakfast was extra, but it was a step up in quality from what you get with a complimentary breakfast. The staff were all very friendly and helpful, we arrived early and they had rooms for us and we also had a flight at 4:00pm and they were happy to provide a late checkout. Next time we are in Portland we will definitely choose to stay here again.

I was told by Maine Medical that this hotel may have special medical emergency rate after receiving a phone call from my brother who needed open heart surgery the next day. Brandon and his entire staff went above & beyond to assist me during this highly stressful time. From the ease of booking, to adjusting my stay to be shortened by 2 days when my brother was ready for discharge home. THANK YOU TO EVERYONE WHO was so kind and helpful throughout my experience, from the front desk, to housekeeping, to the breakfast hostess(es), to the valet driver shuttling us back & forth to the hospital.

Amazing location - downtown and walking distance to most attractions! My husband and I have become Hyatt people after getting married at one in Boston earlier this year and when we were looking for places to stay for our annual trip to the Wavy Days Beer Festival, booking the Hyatt Place Portland - Old Port was a no brainer! Rooms were clean, spacious and modern. The breakfast was delicious and had so many offerings for all palates. The staff were locals with warm hospitality and eager to give recommendations.

I rarely stay at Hyatt as I have a hilton card but I saw a good deal as I was visiting Portland during off season, so I figured why not. What a great decision, as this hotel far exceeded my expectation for Hyatt place. (I've stayed in Hyatt place in Seattle and although it was ok, it wasn't memorable). This cute hotel is located in the heart of downtown- walking distance to everything. There is only valet parking but I just street parked in front (no fees from 9am to 6pm) so parking was essentially free. Hotel has a bar and I did see a happy hour sign but didn't go. Hyatt upgraded my reg king room to the highest floor king patio room (I didn't ask for upgrade or anything they just automatically did that), what a great customer service tactic- I definitely noticed the upgrade and the front desk didn't even mention it when I checked in (I love this even more, like secret upgrade). I've stayed in million hotels (I'm looking at you Marriott) and have been high up on the membership and almost never get an upgrade so I was super surprised as I literally have the lowest status on Hyatt. The patio view was spectacular! And weather was beautiful for February. There are some seagulls who visited the patio (and also woke me up haha). The room is cozy but has everything you need configured in an efficient way. Bathroom door is sliding so it's a bit loud. Breakfast was bomb! Wow Idk if I've been to too many Hampton inns recently (I know the level of quality isn't the same) or whatnot but I was blown away. They had a burrito bar with all kind of hot sauce. Oatmeal bar. Yogurt bar with fresh fruit including fresh blueberries. Bread station (there were donut holes at the bread station which I found interesting). Hot breakfast: sausage, potato, French toast sticks (kids would love this), and eggs with chives on top. I just love the chives on top. There was cereal for kids and choice of milk or oatmilk. Only saw one high chair (it was a nice sturdy looking one) There's also like a separate cafe bar? Where you can order like specialty cafe drinks. They also seem to sell a tiny version of the maple syrup they had at the breakfast bar. I thought that was a nice touch (and the maple syrup was really good!). Anyways, I had a GREAT time. Thanks Hyatt for the upgrade, it did not go unnoticed!! Also good job to front desk, they were exceptionally nice (may be a Maine hospitality thing) but obviously Hyatt knows what they are doing from A to Z and I applaud you! (I may become a Hyatt loyal member due to this experience)

We opted for valet parking because the parking garage costed more. Check-in was easy. Shortly before arriving, we received an email stating our room had been changed due to maintenance issues and we were being given another room at a discounted cost. The room we checked into was nice and clean. The view towards the water is partially obstructed by buildings. Our toilet had a slight leak from the valve coming from the wall. Housekeeping did a fine job when asked to replace our towels. I appreciate the daily breakfast offered. I do wish they had (basic, free) coffee 24/7 in the lobby. There is a Starbucks in the lobby that is operational several hours throughout the day.

Loved our room, extremely clean and it fit 5 of us. There wasn't anything we ask for that we didn't get. Breadsticks in the morning were very fresh and full filling, centrally placed and close to everything we barely needed to get the car out of valet. I definitely recommend this hotel.

I should have known when we entered the lobby and no one was behind the front desk for ten minutes that this hotel needs to get its stuff together! They asked us if we wanted housekeeping and we said yes and they never made up our room! Also we couldn't get the room warm enough and their answer was to turn off the thermostat and that it would eventually warm up. Not acceptable!

Very basic, uninspiring, grossly overpriced Hyatt. Three stars is pushing it. The only thing it has going for it is location. Uncomfortable bed and pillows, absolutely no room amenities, tiny coffee maker that didn't work. Indicated all rooms have a view of the water....NOT. Unless you are determined to be on Fore Street, one block from Commercial Street, find somewhere else to stay in Portland. Valets and front desk staff were friendly and helpful.

Nice location to checkout most of Portland at a reasonable cost. At the end of the day it's a Hyatt Place so don't come in expecting the Four Seasons. Overall solid place to crash in Portland. Checked in on a Tuesday at 1pm and rooms weren't available yet but they checked our bags in the back. Room was available by 3pm. Standard Hyatt Place King with a room of the Port and Wharf Street. Clean and comfortable but nothing to write home about. Hotel is conveniently located to check out the various breweries and restaurants in Old Port and in East Bayside, as well as the Downtown area on Congress. Airport is only a 10 minute ride away. The only downside was that there was no room service for the entire stay, despite being there for five days. The hotel did replace our towels when we inquired, however. I understand everyone is understaffed, especially in the hospitality industry. Recommend the hotel making a bit more of an effort for longer stay guests.

This clean and modern hotel was ideally situated in the heart of Old Port during our weekend trip to Portland, Maine. The location cannot be beat. It is within walking distance to pretty much all of the major attractions in Old Port. Breakfast was good, with a decent selection of both hot and cold breakfast options. Parking is an extra fee ($30 a night), and also the parking structure is located 2-3 blocks down the street. Just something to keep in mind as it may be easier to unload your luggage outside the hotel lobby before parking your vehicle.

I had a great two night stay here. The location in Old Port, the tourist area, can't be beat. The hotel appears new and clean. My room on the 6th floor with a water view was clean, comfortable and quiet. The staff was friendly and helpful. Breakfast had a good selection and tasted good too. The only thing I'd mention is the $35/day parking garage next door. If you're flying in and don't plan to leave Old Port much, I'd say Uber around rather than rent a car and pay parking.

I have stayed at this property a handful of times over the past 8 years. I travel to Maine for business and work with a large medical equipment company. I stayed at this property on dec 8th in 2021. I ended up extending my original stay and checked out the 10th. As I was reviewing my expenses I noticed I was missing my folios. I called and spoke with Jim (FD supervisor) or which he emailed me two invoices. One that was for my stay and another that was for a no show. Not only was there a no show folio I didn't expect, it was charged as a NO show January 11th! Over a month later! I called Jim back to look into this. He looked into it and explained to me that there was no record of cancellation and no reason for him to remove the charge they made OVER a month later. He explained I could have made the duplicates in error and refused to refund the amount. It's ridiculous. I have an upcoming stay in two weeks I will be canceling.

This was off-season, March to be exact, so my experience would likely be a lot different than anyone visiting in the summer when the rates triple and the Old Port is a lot more wild. That being said, if you ever want to visit the Old Port (or are local and need some fun times in the Old Port) in the winter, the Hyatt OP was pretty sweet. The rate was great compared to others in the area, but again, mid to late week in March. I ended up on the 4th floor facing Fore Street (technically ocean facing, but you ain't seein' no ocean). The bed is right by the large window and I was high enough (elevation wise- not rec weed-wise, okay both) that the view was the tops of brick buildings and seagulls and not looking into windows of adjacent apartments. It wasn't noisy at all (surely different in peak summer), but it was nice they had a noise machine in the room. There's also a couch set-up when you first walk in which is a nice touch if you were meeting with friends before going out or whatever. Only real knock was that the shower had a little mildew in between tiles and there were a few carpet stains, but for my off-season price to be in the Old Port, it wasn't a big deal. Otherwise, it was very clean. The staff was all super nice day and night, and the location is killer if you want to be downtown. Easy walk to Monument Square and Congress - Cross Arena and it's hard to be any more in the Old Port except maybe the Regency and Portland Harbor. I really enjoyed my stay, all things considered.

We loved this Lounge.The bartenders were always nice and great service. Our third time at the Glass Lounge at the Hyatt Place. We will be back soon!

I don't know what happened to this place. We've been staying here over the years and originally loved it. The place was always so clean and well taken care of. The last two times have not been good. We paid a ton of money for a corner room with a view. Walked in, there were marks on the walls that needed to be painted the bed was sloppily made with the most wrinkled sheets/pillow cases I've ever seen. The sofa near the corner window made loud creaking sounds when anyone sat on it. There were greasy handprints on the bathroom door. BUT also, with our three night stay, we had zero maid service. Had to ask at the desk for more shampoo. The hotel bar was closed as they had no bartender. The breakfast was really awful... but that's usually the case with a breakfast buffet in a hotel. The floor in the eating area was so sticky everyone's shoes were making noise when people lifted their feet. All the tables were sticky also. My breakfast napkin stuck to the area we sat at for our meal. I can't recommend this place anymore. It needs a good scrubbing and some updating. Sad, as the location is perfect.

only reason I'm giving a 2 and not a zero is because they left chocolate covered blueberries and a cute card for my bfs bday and the room was clean and cozy than that it was horrible the front desk women were rude and not helpful what so ever! we had to wait for the shuttle for 25 min when they told us to come down 10 min before we wanted the shuttle we almost missed our show because they gave us false information! the shuttle came 30 min late! then after our show we froze to death waiting for the shuttle 30 min when they told us 10! the poor driver apologized over and over after all it wasn't his fault they're understated and the Hyatt uses this car service! breakfast was mediocre at best. not staying ever again.

The Hyatt Place Old Port is a modern, reasonably priced, stylish (for a "budget" brand) with big rooms, nicely furnished, and central to the touristy parts of Portland. Add in a free shuttle to and from the Amtrak station (even long after we'd checked out), it's a very inviting decent place to stay, with only some very minor qualms knocking off a point (the noise and few negatives noted below.) About the noise: The rooms facing the harbor are noisy due to Pearl Nightclub. If that's a concern for you, ask for a room on the other side. (It didn't bother me, but better sound insulating windows would help overall.) The pool was small and mostly charmless, but still a nice amenity. The "gym" is laughably small, but in a pinch will do. The free (at least with my stay) breakfast buffet was pretty good with plenty of tables in the "Glass" bar area and lobby, and a good buffet spread including eggs (scrambled and hard), sausage, French toast, bagels, oatmeal, yogurt, fruit, cereal, etc There were custom-made omelettes available, and the servers were unfailingly polite and helpful in bussing tables when they didn't really have to. I noticed they were especially charming and nice to kids. The lobby was comfortable and modern with free computers and printers, a fireplace, lots of comfy seating, and till evening, free tea and coffee, cucumber water, and canisters of candy. POSITIVES - Free wifi - Very friendly helpful staff from front desk, to maids, to breakfast workers - Can't beat location - Free shuttle from train-airport - 1 mi arduous - Comfy bed - Comfy pull out couch - Big room - Effective black out shades - Free Water and tea and m&ms in lobby - Good free breakfast buffet with custom-made omelettes, eggs, sausage, French toast, bagels, oatmeal, yogurt, etc - Pool and small gym - Only $2 up charge (over $20 self parking) for valet MINOR NEGATIVES - No in room safe - Dirty grout in shower - Lock on bathroom sliding door didn't work - Missing battery door on remote Overall a very enjoyable stay -- this was heads and shoulders above my last Hyatt stay (at the Grand Hyatt in NYC - and slightly below the Andaz Savannah -- BOTH of which "should" be overall better hotels.)

This is definitely the newest, cleanest hotel in the Old Port: amenities are nice, rooms are spacious and include couches. AC works well But did have a little trouble keeping things cool in 93-degree humid heat. No fan or ventilation in the bathrooms which can be uncomfortable and sometimes embarrassing. Breakfast offerings are fine: a bit limited currently because of Covid but it's a great start to the morning. Downside - and this is a big one - all of the TVs in the lobby/breakfast area are tuned to Fox News from early morning until night. I don't think everyone will feel comfortable staying here knowing that this is the default atmosphere, or default political position of Hyatt Hotels - so plan accordingly and realize that if you are of certain demographic profiles, you may feel not completely at ease staying here. We didn't. Feeling implicitly unwelcome in a major chain hotel has the potential to put a damper on your vacation plans, especially when greeted in the lobby, bar and breakfast areas by at least 3 monitors all tuned to insurrectionist TV day and night.

Great place . Friendly people . Clean . quiet . Good Coffee . Loved the view . The staff was very attentive and hard working . This is a great location . I do wish they had a vending machine though . No near by stores to get a salty or sweet snack late at night . ROCK ON WITH 20 BILLION GARLIC NAAN HOTEL SOCKS ON !!

Excellent location, good service, and the room was very nice. I was happy with the stay since I used points to book it, but I wouldn't have been happy if I had paid $345 which was the rate for the night! Perhaps that is the leaf peeping season price. One of the nicer Hyatt Places I've stayed in. The breakfast was really good. Although it was kind of cold especially the eggs, the taste was great and a little better than other Hyatt's. Parking was $20 in the parking garage next door. You have to get it validated to get the $20 rate. Overall it was a great stay. They could some extra cleaning in some areas though. The bathroom door was dirty as was the framed photo in the bathroom. It probably isn't part of the cleaning routine but it should be!

So I originally had this hotel down as 4 stars, even though my check in was HORRIBLE. I figured, its OK, the stay was ehh OK. Then check out happened - I expressed I was checking out and said "I paid valet in cash, please don't charge me". The gentleman proceeded to charge me anyway and then took 10 minutes to fix the error. Location - 5 STARS! Right in the middle of downtown Portland and in walking distance of everything. Staff - GREAT! With the exception of check in (maybe she was new?) and check out - everyone was friendly, courteous and super sweet! Room - Probably 3.5/5. View was GREAT! The bed seemed like a Queen more then a King and the shower needed am upgrade. For $300+ a night, I expected more.

Disappointing. The location is great, service is ehhh... If you are coming from the Portland Jetport, you will not get a shuttle to the hotel. Leaves Uber or the Metro bus. Again, disappointing for a place that charges so much to stay in Maine.

The only good thing is the location. The pool was super small. Weight room was nothing to talk about. Not family friendly lounge area. No chef while we were there. Paid $680 for 1 night and that included $30 parking in their garage. We were supposed to stay 2 night but only stayed 1. Disappointing stay. Loved Old Port!!! Super fun!

The hotel is nice with a small pool and a 24 hour access fitness area it is perfect for any active person, while I'm not happy that all the double queen rooms are facing the ugly back lot I am happy with the comfortable free breakfast and some nice gelato places across the way, would totally come again

Wonderful stay here, very dog friendly, friendly staff. Suggest you skip the down pillows though, very uncomfortable. Also wish they had more elevators, it was very difficult getting up and down with just two and not joining parties. Covid problems... Highly recommend overall

Stayed at this hotel from Monday to Tuesday and even though price was right. The rooms were not cleaned well. The breakfast lady in the morning was very unpleasant and commanding, telling customers that they can only have one breakfast sandwhich. And have to move through the line quickly. There was only two people there. The parking is a bit of a walk outside and they close the closest door. So if it's raining you will get wet. The hotel doesn't offer water and you will have to pay 3 dollars a bottle for a small bottle. Occupancy was 80percent according to front desk when I stayed.

So, 3 stars are for delivering on everything I expect from a Hyatt Place. Added 1 star for location- it's literally right in the middle of Old Port. Added 1 star for room 712. Actually, it appears that all rooms on the 7th (top) floor have balconies, but 712 is a corner so the views from the room are pretty dope. From your bed you can see the water, the streets of Old Port, and lots of birds swooping all hours of the day. Valet parking is cheaper than the daily rate of the nearby garage, so that's nice as well.

Came for a wedding and worst hotel stay by far! The check in lady was so rude didn't tell us to unload since parking was around the corner. The garage is under construction so there's no direct way to get to it from the hotel. It's a hike with heavy luggage. When we got to the room it was gross. You'd think covid cleaning standards would have been in place but there was hair left in the shower stains on the bathroom and bedroom ceilings and the shower floor was disgusting! Showered in my flip flops the entire trip. For a room that's $700+ a night you would think they would do a better job to clean especially during covid.

Great stay! I am currently a Hyatt Diamond member and I am a fan of the brand. I'm realizing that I much prefer Hyatt Regency and higher (meaning Grand and Park). I generally don't love a Hyatt Place for the price point, I think other chains do a better job at the intended price point of a Hyatt Place. HOWEVER, the Hyatt Place Portland is unlike any other Hyatt Place. It's like a boutique hotel. The lobby and entrance are welcoming, bright, and clean. The location is excellent, in walking distance to the water and many restaurants and fun spots in Old Port. There is still the complimentary skillet breakfast and it's pretty decent as well. We had a king suite. It was really spacious with a complete foyer, bar, separate living room and separate king bedroom. It was on the 7th floor so had nice views of the area. Hyatt - It would be great if you guys would include bidets in the bathrooms (even if only the handheld feature). Americans need to get on the bidet bandwagon that the rest of the world has been hip to for sometime now. Service was not notable but also nothing to complain about.

We stayed here for 2 nights recently on a quick Summer getaway to Portland. The front desk staff were extremely friendly and accommodating from the get go. Could not have been better. We went for the valet parking at $25/day as the public lot next door was only a $5 saving. The valet was quick and efficient when we had to leave the hotel a few times during our stay. The hotel also had a good complimentary breakfast buffet that we took advantage of both days. Food was hot and pretty good overall. This hotel is located in a very conveniently central location in the Old Port area. We were able to walk everywhere. Overall, we will plan on another trip up to Portland to this Hyatt Hotel next Summer. Highly recommended.

Excellent location; close to the business district, dining options, breweries, beach, shopping, and other activities. The rooms were not cleaned well. We moved to 2 dirty rooms before finally getting a clean room (3rd move). A few members of the housekeeping staff and front desk were very rude and bullied us.

Beautiful room and very clean. Unfortunately, we had a room street side and right above the bar. It was so loud and very difficult to get any sleep until the bar died down. Wish we had a better experience because the room was very pretty. Editing to add- I wish we had a microwave! I like using the mini fridge to house leftovers but what good is that when you can't reheat?

Stayed here one night as the pictures seemed really great, being so close to the water. Unfortunately, the pictures did not match the experience. First, I would advise reading the fine print with regard to parking. With the price I paid for the room, I would have expected it to be included and it isn't. Be prepared for an addition cost of $40 per day or you can try to find a place yourself at this minimum. Second, there was one elevator working a the time and created a lot of lines trying to get to the rooms. Things happen and it can be overlooked but was still an inconvenience. When getting in the room, I found it very small versus the pictures. There was repaired damage in the room that was pretty sloppy. The room was fairly clean however there were issues that stood out. Again, for the amount of money that was paid for a balcony room, I would have expected more. The pictures on the web made it look as though the hotel was right on the water when actually it is 3 blocks from it. Not a big deal however, there are multiple buildings in the view of the water. The experience was mediocre at best.

Not the typical Hyatt service and quality. Room was ok clean.Didn't give me a feeling that it was recently cleaned.Front desk wasn't trying to be helpful.He was like a wall with no initiative. It's an expensive location with poor quality and service Update:After checking my credit card statement I found out that I was charged $545 extra!!! If I didn't realize,I was going to be responsible for this charge(not pending). Manager Mike helped me out and refunded but what if didn't check my statement??

Stayed here for 3 nights on labor day weekend. Staff was super friendly and the hotel was nice. We had our 3 little dogs with us and they accommodated wherever they can. One star off for the fact that I called twice to confirm pet fee is $75 flat not per day or per pet. However on arrival the front desk staff said it was PER PET. I told her that's not what it said on their website. It stated less than a week is a $75 fee. She said even though it did not state per pet but it actually meant per pet. I told her I called twice prior to booking and it was NOT PER PET. Anyway, there was no sense to argue so we just accepted what she said. Then at check out, we checked our bill and it was only a single $75 pet fee for all 3 dogs. If you want to make certain, best to get them to confirm on email instead of taking their confirmation verbally on the phone.

We always enjoy staying at this Hyatt, going on our 10th stay at this point. It is conveniently located in Old Port, with nice valet service. The staff have always been eminently helpful. The guest rooms are modern and we have never had an issue with anything not functioning or the like. The pool and fitness center are not top level but more than enough for a few days stay. Breakfast is included if you are a Hyatt member and is a step above the normal hotel breakfast faire. Overall the only thing I don't like is that summer prices are so high, but this is related to the market in Portland and not the hotel itself. We often stay in the winter to take advantage of Portland and all it offers at off-season prices.

WARNING: If you get a room facing the Pearl Ultra Taproom and Nightclub, especially on a Friday or Saturday night, be prepared for noise! When we arrived to our room on the second floor facing the street, we noticed that there was a white noise machine on the nightstand. I was like, 'wow, I've never seen one of these in a hotel room before.' Then I quickly realized it was for the Pearl Ultra Taproom and Nightclub across the street. The hotel was nice (quick check in, friendly staff), but the noise was kind of unbearable though I got a good night's sleep. I think the noise went on until around 1am or 2am. I think there was a live band playing nearby at the same time. Sadly we missed breakfast, but that was no big deal since we checked out that day and found a decent breakfast spot. I would stay here again but would not have another hotel room facing the street.

Great location, but certainly an imperfect hotel, especially for the usual price (we redeemed points). We were informed upon arrival that room 301 had no King and there seemed to be no record of the request allegedly made when reserved over the phone; we were instead only offered the lame snacks/drinks at the desk as a consolation. Upon entering room 301 we noticed a bottle cap and popcorn underneath the couch cushions, junky/loose outlets near the desk by the tv, and the bed closest to door had hardened up tag near where you rest your head (have photo if needed). When trying to fall asleep we noticed the toilet in our room flushed so loudly that it not only woke us up, but must've certainly woken neighbors up, as their flushes certainly woke us up. The continental breakfast was really disappointing.

This Hyatt Place is clean, modern, and located right in the middle of the action in Old Port. Beds are comfortable and views are lovely from the upper floors. There is a nightclub right across the street, but the in-room noise machines will drown out the club without breaking a sweat. The complimentary breakfast isn't anything special, but being that Old Port is full of amazing food, it's no great loss. The Holy Donut is a short walk away, and there are more than enough brunch destinations if you're looking for something more substantial. The attached bar, though, has some great cocktails if you're looking for a quiet afternoon drink. Service is awesome here! People in Portland are so friendly, and I felt like the front desk staff went out of their way to make sure we were comfortable and taken care of. As an added bonus, the hotel offers a free shuttle to the train station or airport, which is just a nice touch on top of all of the other great amenities.

2.5 stars. Just checked out of our 4 night stay. We are true Hyatt fans, but this hotel fell short. The room was smaller than a usual Hyatt, which we didn't mind that much because they made use of all of the space in the room. What we did mind was the fact that house keeping did not do a great job of cleaning the room prior to our arrival. Pistachio shells on the floor, some type of sticky spill on the wall, and a dirty pillow case were not something I was used to from a Hyatt. We also wanted to use the pool. However, when we went to get in the pool, we noticed a little issue. Clumps of hair...everywhere...there was a film of hair on top of the water. Needless to say, we did not go swimming and we notified a staff member on the maintenance crew. The gentleman informed us that it was probably a dog and that it happens all of the time. He did not seem concerned. I did notify the GM of the housekeeping issue that we had. He did not email us back. Probably won't be back to this hotel, but will stick with Hyatt still.

We enjoyed this property. Well-maintained, clean, high mask compliance. Good location: close to the port, Main Street bars, and the parking lot. Check out their corner restaurant: Evo. It's exceptional.

I had a fire in my home while I was away with my dog. Both my cats perished. I wandered around the Old Port in a daze with my puppy, wondering what to do next. On a whim, I dropped into the Hyatt to see if they accepted dogs. They do, with a $75 fee (per stay, not per night). I registered then and there, and they gave me a special "bereavement" rate. I had such a positive experience at the OP Hyatt! Alan, the General Manager, went out of his way to meet with me and make sure I was being taken care of. Eddy, the bartender, was super nice to my dog, and we continue to drop by the bar to say hello. I wish I could remember all the other names of people at the OP Hyatt whom I met and who were so welcoming to me and my dog. But every single employee I met was personable and genuinely friendly. It was obvious to me that this was not due to any kind of rule mandating a certain attitude toward customers. There is no hiding phoniness, and their in no faking a genuine positive attitude. The OP Hyatt is classified as a "minimal service" hotel, so they don't provide room service, for example. But their complimentary breakfast spread was fantastic--eggs, sausage, yogurt, fruit, cereal, toast... Tons of options. I didn't got there for lunch, but it is also complimentary, and looked substantial. If you get a room in Portland's Old Port, it's not going to be quiet! That said, my room was on the second floor, right across from the infamous Pearl, and I was not disturbed by the noise. Anyone complaining about the noise is a hayseed who doesn't understand city life. I am not one to go out of my way to laud the corporate world, but the OP Hyatt felt very familiar and cozy and I have nothing but fondness for their considerate and welcoming attitudes. Thanks again to Alan, Eddy, and the rest of the staff!

We did have an issue during check-in where we were given a room that was still occupied by other guesses. We were given another room after notified the staff in the front desk. These things happen so I understand. The reasons that I'm giving 2 stars are: 1) the alternate room given to us had no beddings for the sofa. I slept with towel as blanket. 2) the bathroom lock is broken. It can't be locked. 3) Breakfast offerings are very limited. I'd like to see more sugar-free or less sugar choices. Parking is $25 which is good for downtown area. However, after chatting with the front desk staff, we decided to park on the street which is free after 6PM and Sunday.

Whether you stay at this hotel or not, you have to visit the bartenders on Saturday night. They made us laugh, put on magic tricks, & made awesome drinks. I'd go back to Portland just to visit them.

5 stars! We loved this hotel, centrally located, clean rooms, free breakfast, friendly staff. From here we were able to walk to most places.

This hotel was the reason my trip to Portland was as good as it was. The location is perfect. You can walk to just about everywhere from here and many of the places I was wanting to visit for food/drinks were within a 3 block radius of this hotel. The free breakfast was actually good, unlike some other hotels and this also saved me time and money. Nearly every staff member I interacted with seemed so dedicated in making sure I was having a nice stay, asking if I needed anything, checking in with me often. Even when I locked my keys in my room when I went to the pool, the desk staff was super gracious in giving me new ones, after checking my ID. I'd stay here again in a heartbeat. The room was clean and made up well daily. It was very hot so it was nice to have ice cold water available as soon as I returned each time. Valet is available for $25/night and regular parking is a block away (near 5 guys) for $20/night. Shoutout to the young girl at the front desk as well as 3 different guys working up there. Michael got me signed up for World of Hyatt club so I could have a late check out which was really helpful as I had a bit of a headache from the sun and didn't need to be at the airport til late.

Good rooms and great breakfast bacon! We travelled mid week in cold November and asked for a quiet room facing the rear of the property, and this was delivered. All the staff we came across had charm and personality and our room was comfortable. Our only suggestion would be a new batch of pillows as the ones in our room were not uncomfortable, but the foam inside could be felt as you slept. The newly offered complimentary breakfast for loyalty members was really delicious. Being British I know a thing or two about bacon. Usually US bacon is all fat and little meat, which is disappointing. However the bacon served here was top quality and very tasty. I also consumed an excellent croissant. All in all the breakfast selection and quality was way above Hampton Inn/Tru/chain offerings. Also one gets real plates and cutlery which is so much better than disposable material. Decent Tazo tea rounded off the deal.

Great place to stay! Everyone who works here is so pleasant and nice. In a great area near shopping, dining and the bars. Room was extremely nice. Had an option to pay for a room with a view but I opted out and got it anyways! The best part of the room was the sound machine that they had. My meteorologist husband thought it was nice to listen to a thunderstorm all night. Pool was small and a bit chilly but nice, especially with no kids splashing around. They also had music in the pool area and it was a nice change to the awkward pool silence. Couple small minor downfalls: only have valet parking, the parking garage next door is only open until 1:30am. However you can get your car back whenever and however many times you want. $18, better than the $50+ Boston hotels charge. Breakfast was included but I wish there was more vegetarian options. I am not a vegetarian but try to avoid red meat and pork and both hot breakfast sandwiches had pork. I opted for the one with ham and had French toast. It was good for a free breakfast. I would definitely stay here again!

Had an excellent experience. Last minute reservation. Staff especially Susan Sunday morning was so pleasant so helpful. Great breakfast beautiful room with a view highly recommend the Hyatt when you're in Portland Maine

When we went to check in, there was no one at the front desk for over 10 minutes. i called the hotel 4 times to get someone's attention but to no avail. Whoever cleans the rooms after someone else has stayed completely skipped over the bathroom as there was hair all over the wall in the shower and used contacts on the bathroom sink. When we went to use the pool the water was gross so we decided against it.

Such a great experience here. Hotel and room felt extremely clean. We felt very comfortable especially during an uncertain time. Front desk staff was SO nice and funny. It felt like a fancy hotel but was very affordable. I left an item behind and the cleaning staff was able to locate it and ship it in a matter of days.