Hyatt Place San Antonio-Northwest/Medical Center

The front desk woman was so nice and always greeted us every time we came back to the hotel 😸 The rooms are really spacious and beds are so comfortable! But the only thing that bothered us was that the safes weren’t working and neither the room telephone, so when i tried to call for more blankets i had to get down to the lobby to ask for them in the front desk. Breakfast was good but wasn’t a lot of variety. The hotel is located in a quiet area and there are plenty of places to eat around it.

Overall the staff is lovely, kind, easygoing. The location for what I needed was perfect. Rooms were clean, bed was comfortable, however there were less desirable attributes so I probably won’t stay here next year. There appears to be some aspects of black mold in the textured wallpaper in the bathroom. The design of the bathroom itself is outdated and logistically is a challenge to use due to you not being able to step out of the shower and open the main door without standing on the toilet (door doesn’t have room to swing open) and I say this as someone who’s tiny at 5’4”, 130lbs. Couch in the room isn’t comfortable and the angle of the cushions provides no lumbar support. Overall you hear every single thing that goes on in the hallway or outside of the building due to terrible room noise insulation and windows. I had a near-constant clicking sound from my mini fridge. Thankfully I was only in my room to hold my stuff and sleep but even then today I was woken at 6am by outside leaf blowing happening. Why would this not be scheduled until 9 when you have guests? Overall if you’re not in the room much it’ll be ok for your purpose or if you’re a heavy sleeper. This was not a great choice for me unfortunately.

We had our first company conference at this hotel. Ashely from the sales team set it up & did an amazing job! The front desk staff Mayia was extremely helpful and I can’t rave enough about Alina who brought out all the coffees , tea and water. Not only was the hotel super staff super friendly & accommodating but the hotel was clean and the conference was a hit. Will be going back!

My room was clean, sound and quiet. Aside from the size of the bathroom (which made it a little difficult to move around in the bathroom to open and close the bathroom door - very tight fit) it was fine for my needs as I dd not spend much time in my room aside from sleeping. The staff was great (though the fellow who directed me to both the elevator bay and the direction of my room confused his left and right - - that was more humorous than an issue)

Giselle the woman at the front desk was so kind. We were greeted right when we walked through the door. She told us about the amenities and the food service and even the bar hours. She asked us if we needed anything and showed us to our elevator. She joked with us and even offered other amenities. She was so kind and Hyatt is lucky to have her. I’m a Hyatt member but never was met with the generosity she showed me. Five ⭐️

I had a great experience once I entered the Hyatt. This is me and my son’s 1st trip to Texas. I was greeted by a lady by the name of Mayra & she was very welcoming & polite. We shared a conversation. She made amazing drinks. I enjoyed my time at the Hyatt

A few upgrades could be made to the hotel rooms as some of the caulk in the bathroom was old and peeling. The bed was extremely comfortable which was awesome. Furthermore it was extremely loud with the employees servicing the rooms upon arrival as they were extremely loud talking and their radios were on high volume. I've never stayed at this location but I wanted to give it a try as I travel at least three or four times a month.

My room was clean, cozy, only spotted about two ants there. Stayed for 5 days, cleaning ladies kept taking the hand soap and I left a note to leave it so they left me two soaps which was nice. Gym was small, had treadmills and a few weights. Breakfast was good and large amount of options

I recently spent 5 nights here. It's your standard Hyatt Place setup. As a Hyatt Globalist, it's fine for the prices I got, $85-103/nt. As a Category 2, its not worth the 8K points they charge. My top floor, corner room was clean and quiet. While near I-10, it sits back a ways, so there's no highway noise. Breakfast was fine, selection somewhat limited but daily it included a meat, eggs, potatoes, variety of breads, cereal and oatmeal. Overall, a good stay. I'd stay here again but only for the right price.

This place needs a reality check. Ever since its "remodel", they feel like they can charge more than before, despite little improvement. It STILL has the loud tweaker music in the lobby, same malfunctioning elevator and hit-or-miss service. Do yourself a favor by logging into a travel site and finding better and cheaper places to lodge.

(From April, 2022) Not many Hyatt locations when I'm traveling so if I see one, I like to catch what the rates/prices are. Fortunately the prices here was somewhat favorable so I did a stay here for one night into April 1 of 2022. So it checked the basics of what I look for in a hotel: clean room, clean bathroom, comfortable and clean bed, bathroom amenities, and a strong wi-fi. Plus I enjoyed the complimentary breakfast and the workout room. The pool also had a nice view although I didn't try that out. Front desk and staff are friendly and accommodating. I had an incident with my key cards not working and they fixed that immediately. Definitely would stay here again, either business or pleasure.

They stole my husband's tablet from our hotel room whoever cleaned our room is who took the tablet because only staff of housekeeping has the key to get in and turned off the tablet in the driveway of the hotel Our stay was 4/4-5-24

I like the location. The customer service. When I checked in, they were more pared than a Hyatt regency I been to. I had incidents:concerns. I let front desk know and they were accommodating. It's a Hyatt place, so to me it's only a step above Hyatt house. I'm not expecting perfect conditions aesthetically. Parking lot did have more lights around. Breakfast potatoes, sausage, and sour dough. there are actually good. I think however they should stay investing plastic containers to cover them Vs wrapping on a plate.

Horrible experience!!! Stayed here as an overflow hotel for a conference. I will be making the conference staff aware so they hopefully no longer recommend this place!! Only one elevator working, no hot water and the best part...a karaoke place that must be like right next door. Walls are paper thin and I could hear every last word of every butchered song. It's currently 11:30 pm on a Thursday night and it's still going strong. I can only hope the place closes soon. Hard to get any sleep with all that ruckus! Location/safety is questionable. No irons in rooms, no linen bags. Overall a bad experience. Skip this place and go with something nicer!!

I stayed at the Hyatt Place for a work trip recently. I've stayed at other Hyatt Place's in the past and they've typically been okay. I like that these hotels are pretty spacious. They usually include a little kitchenette with a working space, fridge, and a little sink along with a couch. This specific Hyatt Place seemed a bit more outdated than I would've liked. The elevator was old, and to be honest what I really didn't love was the fact that it looked like my shower had a lot of leftover residue that hadn't been cleaned. The bed itself was comfortable, but I will also say that I didn't like that I was staying really close to the elevator, so I could hear every time the elevator opened, making it easy for me to go in and out of sleep. I'm not too familiar with this place, but I didn't think this was super close to a lot of things - definitely was not that close to the Riverwalk. Overall, this hotel was okay, but if I decide to stay in San Antonio again, I'll probably want to stay close to the downtown area.

This was a lovely enough stay during a recent work trip to San Antonio. There are a few key things I look for in a hotel stay; was it clean? (I always check the mattresses for bed bugs - yikes); was it loud in the room/how sound proofed was the place?; good customer service? I know, these are the basics but they can go a long way. Sometimes even the fanciest of hotels can't seem to check these boxes. The Hyatt Place San Antonio is about 15 minutes from downtown San Antonio and features friendly staff, clean rooms, refrigerators in the rooms, complimentary warm breakfast and a small park of snacks/drinks for the other hours of the day and ample well-lit parking. Overall, a positive experience that "got the job done". Thank you!

I was in town for a business trip, and this was the hotel that was close to our event venue. When I arrived at 4pm, my room was ready to go, and there was no line. Check-in was quick and easy. I was on the 4th floor, far away from the elevators so I didn't get any residual noises. This was my first time staying at a Hyatt Place, and I was surprised how big the room was. It was a king size bed, plus it had a couch big enough to seat 4-5 people comfortably, a work desk. Blown away by the size TBH. The TV was extra large, although it was positioned inbetween the bed and the couch, so the rotating mount was clutch. The bathroom was pretty small and tight and the water pressure of the shower left a lot to be desired, but it worked good enough. You can definitely tell the hotel itself has seen it's better days. The elevator was creaking and squeaking which made me a little nervous but luckily I survived. The staff here was amazing from start to finish. They have a free breakfast every morning, and it was good enough for a quick meal and not bad for something that's included in your stay. I did have one of their bistro sandwiches though, that's a hard pass, would not recommend anyone eating those lol Overall, not a bad place to stay! It's a little far from the heart of San Antonio in terms of the riverwalk and main foot traffic areas. Luckily getting an uber was easy both way, but if you are looking to be closer to bars/restaurants/attractions, account for a 20-25 minute car ride if you staying here.

My stay here was interesting. I'm not sure if I would come back here to be honest. Checking in went smoothly. The rooms were big and spacious. We had a king bed with a couch. At about midnight, there was always kids running in the hallways. It must have distributed the whole floor. This was reoccurring. As for breakfast, they have no plates. It made it super inconvenient to try and carry the food over. Their breakfast selection wasn't the best. I just had cereal since it was the easiest to carry back to the room. Then at checkout, my bill was charged for an early check in fee. Mind you at checked in right at 3:00pm. Not sure what this charge was for... but wasn't able to get my $15 back. With only having one elevator working, made it extremely difficult getting up to the room. Especially since the whole hotel was booked. I try to use the app to do check out and it didn't work out. Most likely I'll just go back to staying with the Hilton.

BED BUGS. My mom lives in south Texas, I live in Houston. We met up for one night in San Antonio and stayed here. We both got bed bug bites. After consulting with a doctor, I reached out to Hyatt both the local management and the corporate office, all of which treated me poorly and gave me the runaround. I have notified City of San Antonio, as well. The bites were painful and annoying. All along my back, arms, and thighs. Please consider somewhere else to stay. I never like to leave a bad review, but this was utterly disgusting.

A three for the hotel itself, a five for the staff, means a four star review from me. I was here for a business trip and it was nearby our event venue. I probably wouldn't stay here again, because it's so far from fun touristy stuff, but you never know. The staff was so incredibly nice to me, I'd consider it. I didn't want a first floor room, due to the large windows that I couldn't ensure would lock. So after a quick walk through, I told Robert I couldn't stay in that room. He was so gracious and was able to move me to second floor room without another question. Being close to the stairs meant I avoided long waits for a crowded elevator and that was very convenient. The rooms needed a bit of TLC, specifically the torn carpet and the peeling paint on the bathroom ceiling. But the beds were nice, the linens were fine, a working fridge was a nice touch, and the small bar sink was also nice. As far as hotel coffee set ups go, this one is the best - where the only thing that sticks around is the little coffee pot itself the whole little filter is single use. My room was quiet and got nice and cold. I like the individual air conditioner set up, especially during a pandemic.

Stayed at hayatt place for a few nights, when i checked in the first thing is i moved the covers and saw a few hairs around the sheets. Dialed 0 and told them and they said it happens because of laundry.. ok. So i asked for new sheets when i went down stairs open the new sheets to put them on, i see ant dead inside.. Shower vent did not work so the room was always humid. AC is right next to bed so once u have it on u will freeze when u want to sleep and you turn it off its humid cuz of the shower. Room over all was cleaned to what u can see, room corners were not vacuumed you can see things on the ground, the blinds were so disgusting torn and finger prints all over them discolored. Bathroom door would not open if you are standing in the bathroom you had to squeez yourself in a corner of the bathroom so you can open the door to get out. Sink by the coffee maker still had stains from coffee and the drain was super moldy. Both elevators shake and jump so you better be prepared if you have any sort of fear. Positive was the employees they were nice and the free breakfast was good. But im sorry would not stay here again. There is active construction happening right next to the hotel so you can hear it and your car will get all messy from the dirt as well.

This is the most uncomfortable hotel we have visited in many years. Okay, the bed was comfortable and the ladies who checked us in and out were nice. But the suite was so cramped it was impossible. The bathroom is so tiny that if you're on the pot, you can't close the door or open it. The shower is adequate but the toilet is right up against it. The closet was virtually unusable because it was crammed in behind the vanity. Over half of the space was taken up with a seating area, leaving the bed crowded into a very small space with a small room divider between the two. The a/c was so close to the bed that every time it kicked in and off, it woke me up. It was an awful, restless night.

Let me start by saying this clearly an older location, and it gets plenty of volume even during the week from what I can tell. That said, the staff is absolutely top-notch. The first room I went to had a slightly louder AC unit. I turned it down for a while, but it was still on the louder side, so I called down to see about a room swap. They took care of this no problem and even brought up the keys. Second room has no issues, both were properly maintained otherwise and comfy. All of the important things are met - it's not loud/sound isn't coming in from the hall, bed is comfy and relaxing, water pressure is great and it gets hot pretty fast (if you travel for work, you know how this can be). This side of town in general is a little older, but it's a safe spot and you can't beat the hospitality and convenience of location. Thanks to everyone here for this lovely stay!

Though we felt safe for our 24 hour stay the room Had not been vacuumed in a while. We know this because sequins were everywhere and we didn't bring them. Coffee stains were down the wall and half the light bulbs were burnt out. When we asked for bulbs they said they didn't have any extra they forgot to order them. Biggest complaint, I watched the staff park in their cars in the handicap spots right in front. Is that customer service?

First off, exceptional front desk service, yummy complimentary breakfast, and nice lobby/dining area. Once you pass the lobby, it gets questionable . I did not make a reservation and I had my pup with me, which may have had some influence on the room I was given, but my first floor king room really gave off 2 star vibes. The room itself was not well kept, nor did it appear to be thoroughly cleaned. The carpet was terribly stained and felt dirty to walk on and there was a musky odor in the room that lingered all throughout my stay. The furnishings and design of the room are extremely outdated compared to my first Hyatt Place stay in downtown Tulsa, Oklahoma a few months before. Tulsa was my first experience with a Hyatt Place and it was immaculate with all updated furnishings, design aesthetic, and most notable, vinyl wood floors! I would advise this San Antonio location to fall in line with the standard of the downtown Tulsa location. First on the list, tear out the carpet and put in the vinyl wood flooring! It would make a world of difference, especially with this being a pet friendly hotel. Next would be to raise the bar in the cleaning department. Again, the staff were amazing. I didn't catch her name, but the woman who was working the front desk during the day on 5/11 and 5/12 was a complete delight!

I've stayed in this location numerous times on business by choice. I appreciate the warm customer service and the cleanliness and quality of the rooms. Highly recommended for the price and consistency.

At 11:33PM, I decided to take a shower and hit the sack. When I turned on the shower, nothing came out. I tried several more times, heard gurgling, and so I thought maybe the shower would work. I fiddled with the shower head, thinking maybe some sort of filter is on, but alas, no luck. I called the front desk to inquire about the shower and if someone could come to fix it. Here's the conversation (notice: no apology given): Guy: The water is off from 11PM to 2AM. Me: It is??? Did you want to tell people that? Guy: There should've been a note in your room. Me: There wasn't. Guy: Well, that was my understanding that they put a notice in the rooms. Me: They didn't. How do I get water? Guy: We have water bottles up here at the front desk. Me: For a shower??? Guy: Well, the water is off, so you'll have to wait. Me: I can't sleep without a shower before bedtime. I want to move hotels, and I am not paying for this one. Guy: Ok, I will call another location and then call you back. I did end up moving hotels to another Hyatt Place (Airport/Quarry Market location - don't stay there either, see review). It should be noted the hotel had 3-4 chances to notify that the water was going to be turned off: 1. Check-in. 2. A sign or placard placed on the desk at check-in (front desk lady at the next hotel asked if they did this, and I confirmed they did not, but this would've been a great idea). 3. When I called because the light bulb burned out on my desk. The engineer should've seen the empty trash can and lack of notice on my desk. 4. When I called because my room didn't have an extra blanket, standard at Hyatt Places (wrapped with a purple or orange paper band). At no point was I made aware of the water being turned off. I understand maintenance has to occur, and it was probably a slow night. But, communication has to happen, no ifs, ands, or buts. I could've planned accordingly. I did call Hyatt globalist customer service, and they gave me a measly 1000 extra points ( as opposed to 15000 points when I was kicked out of the Hyatt Place Seattle downtown due to inventory). This is all the more reason to drop Hyatt from my portfolio next year!

Typically I am the one that ALWAYS finds something wrong with a hotel. Dirty toilet, hair in the shower, stained pillow but for once I have nothing to complain about. My kids and I decided to take a little getaway after Hurricane Harvey, they were stressing and I just wanted to take them somewhere fun close to home and San Antonio is like our second home and what better to stay at a hotel a little out of our typical family-friendly usual. This is the first time that I exposed them to a not as friendly budget hotel or extensive stay suite. This stay I made sure that parking was free, provided free breakfast and of course close to the attractions we were planning to visit. As we walked in, the lady in the front desk greeted us with a lovely smile! She was so sweet and kind and made my check-in easy. We went to our room and the look on their faces was priceless. They loved the decor, the couches, the space, and of course we absolutely loved the beds! The beds were so comfortable, I cannot remember the last time I wanted to stay at a hotel an extensive time. The restroom was so nice and clean, I inspected it myself! The next day, we woke up bright and early and went to the breakfast area, little did I know that the food was organic (I felt a little better about myself) and even the breakfast was delicious. They had everything one would want in a balanced breakfast, fruit, juice, cereal, eggs and bacon, and even waffles for the kids. Parking was quite full due to the refuges in the hotel which we were warned ahead but still managed to park near the front entrance. The overall experience was greater than I imagined. I honestly can't picture myself going to budget friendly hotels anymore (will stick to the extensive stays though) but after this stay, Hyatt Place will always be on top of my list!

This Hyatt place location is one of the better locations. Ask for a room facing the back and not close to the elevator. It will be very quiet as there is a major highway out front. Room spacious, clean and the breakfast buffet pretty good. Staff friendly and welcoming. Three restaurants within walking distance. Seafood, barbecue and Mediterranean restaurants.

Stayed here in October while I was on a business trip for 3 weeks! It was a very nice, clean, friendly and homie hotel. The hotel itself is centrally located so there is two restaurants in the parking lot you can walk to that are delicious! A BBQ restaurant and a seafood so great options for good price too. There is also a ton more options for food and shops within 10minutes and a six flags 15min away! The customer service was great. I actually became very friendly with the front desk staff and room service since I was there so long and everyone recognized my business partner and I in the halls. They had complimentary breakfast too that actually had a lot of great selections. Gets boring after 3 weeks but enjoyed it the first few weeks! I think that's understandable though. The room was very nice! I had a huge sectional with ottoman, big screen tv, big desk, empty mini fridge, bar with sink, and very comfortable king size bed. I slept amazing every night in the pitch black room and loved watching tv on the couch. Made it feel more like home . They even give you a nice large blanket to cuddle up on the couch. Room service was very respectable and cleaned my room and restocked everything each day. I would recommend this hotel to others. The only reason I'm giving 4 stars instead of 5 is because they were in the middle of remodeling the bathrooms right above my room. They did disclose the remodeling so I accepted the loud noises during business hours but they turned the water off 4 days in a row for over 6 hours which was a huge burden. I couldn't even flush the toilet. But the remodeling is only temporary and I'm sure the new bathrooms will be amazing so would still highly recommend people to stay at this hotel if you are in San Antonio. Thank you (:

Toilet had floating poop In the morning we realized we didn't have any towels, called front desk and was told that we needed to request them since we checked in at 11:00 pm. breakfast was not the greatest but yet place is pricey in my opinion. Bathroom was so tiny.

This place was really better then expected beautiful room with a nice view everything was clean smelled good and everything worked properly highly recommended.

This hotel is very old and dirty. They do not clean their carpets or sofa. You can tell they don't change beddings between customers. People live here are not good either. Drug smells is everywhere which makes me have a very bad headache. Internet is super slow. I will never come to this place or recommend it to anyone.

My children and I stayed here with our dog for 7 nights. Durning this time we were in the middle of a pandemic with rapidly rising cases in San Antonio. The added precautions the hotel took to ensure our safety was excellent. The hotel staff from the maintenance all the way up to the Manager was always wonderful treating us like we were old friends. I've stayed in 5 star hotels in major cities that don't even treat their guest as well as we were treated. We will stay there each time we go to San Antonio from now on.

Picked this hotel because of the nice room and cheap price only to find out when checking in that the tvs are all down. There isn't many things quite as boring as staying in a hotel room with no tv. Not happy. Would have been nice to have known beforehand so I could have found other accommodations. Will not be back.

January 2019 stay. Steer Clear of this place, if you want comfort! Incompetent staff that don't know how to assign guests room. As if they have not been trained in the computer program they are supposed to use, the front desk agents were like the three blind mice, struggling to figure out the computer. The first floor is too noisy because the lobby music is blasting as if it is a club. Bud if you ask the staff to move you to a quiet room, they will give you one next to the elevator because it is so quiet next to the ancient elevator. This is a ran down place. There are way too many good choices in San Antonio to experience all the frustration of waiting for an hour to be assigned a quiet room. What is worse, management doesn't show any signs of caring if you complain.

Stayed here for one night. Decent functional hotel with an OK small gym.

Courteous staff, large clean rooms, and a nice place for a short family stay. We had a large group and the staff accommodated us with a big room per our reservation. The beds were large, the room couch was a hide-a-way bed, the TV was large, and they had a nice desk area and wet bar area for all of your needs. The closet was small, but that was not worry for us. It may be one if you stay here for an extended amount of time and have many clothes to hang up. The air conditioner was cold to fight away the Summer Texas heat. The breakfast buffet was okay.. nothing amazing or stellar, but it was a good mix of what you would like for breakfast basics. Additionally, with so many people using it, they did their best to have food hot and ready and fruits cold and fresh. They have a 24 hour coffee bar that was nice. I was able to get my hot tea there as well. At the guest check in area, they have a cooler with drinks and basic snacks (to replace vending machines), but the products are very limited. They did not have any iced teas. They only had carbonated Coke products and water.. it would have been nice to have a larger variety. Overall, we had a short stay and the hotel did its best to accommodate. The breakfast times get busy, but you will always find additional seating in an adjoining conference room. The parking was tight and limited, but it all seemed safely lit at night. I never used the exercise areas or pool.. so I will let you decide that review on your own. If you are looking for a nice comfy stay during your travel, this is not a bad place to make it at.

Doesn't seem like much, but the best service I've received at a hotel in recent years. The staff was attentive and helpful. The bar food and drinks were delicious. Continental breakfast was also great. And the beds were comfy. It was quiet and perfect for our weekend in San Antonio. The only downside is the air conditioner unit is kind of loud but I personally don't mind it. It was a great source of white noise. The convenient location is halfway between downtown and the airport!

If this hotel was downtown, the rooms would be exorbitantly expensive; however, considering it is out by the medical center, you can score a sweet suite (sweet suite, ha ha) for about $100. Nice! I am giving the hotel 5 stars not because it is a 5 star hotel, but because for the price, it is a great deal. We had some family coming from out of town that couldn't squeeze into our apartment, so we decided to stay at Hyatt Place for the weekend, namely because all the men folk got excited about the big screen LCD screens in each room. I was impressed with the room because I was expecting just a bedroom and a TV, but they have a kitchen/office/sofa area in each room too. This area was pretty large and had a long sofa as well as a large ottoman and a nice desk chair. Perfect for gathering around the flat-screen! My mother-in-law is Diabetic, so she needs a working refrigerator in her hotel room. She didn't have any problem with the fridge, as has happened before elsewhere. We also hit up their pool, which was nice, although a little colder and smaller than the one at our apartment building. The breakfast was pretty good and offered cereal, waffles, fresh fruit and toast. They did have an automated check-in and check-out system, which was confusing and then proceeded to completely shut down, but the lady at the front jumped in to save us from technological frustrations. If you have a car, I would recommend staying some place a little out of the city and driving in. We were only 10 minutes away and got a nice room for a good price. Overall, Hyatt Place is a great hotel to spend a night and definitely a good value for your money.

This hotel is disgusting. If we hadn't checked in so late, we'd seek out other options. I yelped a couple of surrounding hotels, and their ratings weren't appetizing either. The first thing I noticed when I hit the hallway was the smell. It smells like a old stale smoky febreeze smell. Kinda gives me hostel halfway house vibes. The second thing I noticed was all the debris on the hallway carpet. Clearly they haven't vacuumed in a long time. Third thing I noticed was the wear on the interior elevator panels. They did a piss poor job with giving this hotel a face lift. When we got to the room, the fourth thing I noticed was the pull out bed was slightly thicker than a communion cracker and it didn't come with a blanket. When I called down and requested a blanket, the fifth thing that got me was I had to go down and get it myself. Listen, this hotel is worse than a piece of dog shit. I absolutely will be calling corporate when I get back home to tell them about the condition of this hotel. I haven't stayed in a Hyatt in a long time. And I don't know if I ever will again.

Aside from some of the food being disgusting because they served the same fruit in which they froze every night which ended up being rotten, and the waffles were so hard you could've mistaken them for ROCKS, we enjoyed the mini bar and conversation of a few very nice staff. Our initial Night, all seemed well until the next day when we received a call from the front desk regarding "confirming the name on the room." - I've never had anyone call to do this before. The guy that called, then inquired if we would be staying another night which made no sense at all, since we booked the room Thursday through Sunday which I told him at the time of call. He then called back to inquire about the card we used to hold the room, which we told him, wouldn't be the card we are using to make the full payment. He acknowledged and nothing more was said on his part. We then find out the next day, that our reservation had been erased. - no record or history of us anywhere in the computer. This was what we were told after TWO front desk staff, blankly stared at the computer like it was a foreign object, as they were tying to figure what happened. So our reservation ended up being erased by one of the "Lead Team Members," whom instead of communicating the issue at hand (which was, that he needed the card we would be checking out with at that time) he instead erased the reservation ALL TOGETHER. After that was handled and we were compensated for all our troubles, at least we thought, my boyfriend was charged TWICE, once on the card he used to hold the room and ANOTHER time on the card which we actually paid for our stay with - TWO DIFFERENT CHARGES and TWO DIFFERENT AMOUNTS! When my boyfriend tried to call to resolve the issue at hand, he was given the run around and told the person whom worked in Accounts, was gone for the day and so he'd have to call back tomorrow. So we shall see if they actually fix this. - sigh

The hotel is ok the 1 star which is 1 to many comes from the lack of customer service. I had a tragedy in my family and just wanted 1 drink, I sat at their lounge area and proceeded to watch not 1 but 2 employees spend over 20 mins with a guest issue. The 1 employee said she was new and could not help me. At least she acknowledged I was sitting there. The other I assume night manager totally ignored me. While I waited another guest came to the bar. He maybe waited 5 mins. Finally when they resolved whatever problem they had, the one person that could help me, walked right to the guest that was waiting 5 mins and proceeded to take his order... I was so upset I just walked off... Has for the rooms, bed is ok, pillows are way squishy, think like rolling up a t-shirt... but you can tell they are just a remodel, no usb ports in rooms, the TV faces a room divider and does not swivel making viewing uncomfortable, the window ac struggles to cool the room, the carpets were recently cleaned so they have please excuse us notes in room, but the rooms still smell like mildew. For those traveling there are much newer and nicer places to stay in same area. Go there.

I normally wouldn't spend my time writing a review for a hotel, but this experience left enough to be desired that I figured it was worth the investment. Where to begin? First and foremost, the biggest thing you will notice is the close quarters. That's everywhere and in all aspects of the design of this place. Hallways? They're pretty narrow. Elevator bank? Narrowly wedged behind the front desk. Breakfast area? Cramped when more than two people are in there doing their thing. Front desk? Hard to get past if people are checking in. Sadly, the rooms follow the same design principle, everything is sorta cramped and unusually so. You'll find the bathroom door swings open, inexplicably, and within about half an inch of the end of the toilet bowl. Translation: you need to stand between the toilet and the bathtub, a whopping 6" gap that you slide into sideways, before you can close the door behind yourself. No, that is not an exaggeration either. It is physically impossible to open or close the door while standing in the room unless you wedge yourself into a corner or something like this. I'm a small, wiry fellow, but how anyone of any bulk would manage, I have no earthly idea. Just... wow. Furthermore, the rest of the room is laid out similarly. The bed is a nice king size, but wedged super closer to the window and air conditioner unit. Translation: wedge yourself in sideways if you want to operate the blinds, unless you plan to crawl over the bed. The closet is tucked in a tiny little nook next to bathroom sink (which is, itself, outside the bathroom), and barely fits anything. Half the closet is recessed in such a way that you'd have to be a contortionist to wedge anything in or out of there. Try imagining a closet with a pocket door, except that the door only opens about half as wide as is necessary for a human being to fit into it. You can slide your stuff down into the abyss on a hanger, but if you lose anything back there, good luck on finding a way to get it out because you can't fit in there to go after it. Strangely, in addition to the king sized bed, they have a couch with a pull out bed too. The couch is too large single or double occupancy rooms, and the space would have been much better used for better amenities (like, say, a closet not designed for hobbits). The TV, to their credit, was nice and big, but you can only view it from the couch. Wouldn't viewing from a king sized bed, just maybe, have been better? And that's another damning thing. The bed... dear God, it was a brick. My wife woke up multiple times and actually was in pain from sleeping on it. Me? I took over three hours to get to sleep, because I just couldn't get comfortable at all. You get two pillows each, but neither one is worth a damn, one being too small and the other being big enough but having no substance. You either sleep on a tiny pillow or a larger, collapsed bag. All this on top of what could have easily passed for a concrete slab with a sheet over it. My back hurts just thinking about that damn bed. Ugh. Last but not least, let's cover some of the minor but nonetheless annoying issues. First and foremost, when trying to plug my laptop charger into one of the available outlets by the TV, where there are also HDMI and other input ports, I got a gnarly sizzling and popping sound going on. Plugged it into a different outlet on the same bank, and no issues, but still, a bit unsettling and probably a safety hazard from a bad ground or short somewhere. Then there's the fact that we found an open bottle of shampoo from the previous guests, tucked away between some folded up towels in the shower. My guess is housekeeping just lopped the new towels up there on top of the unused ones and didn't notice. Still, it's kind of gross. Last but certainly not least, the cleanliness of the floor. Holy hell, were the floors dirty. I had white socks and they literally turned dark grey just from walking around the room a bit. I didn't drag my feet or anything to even try to pick up residue, it just piled on all by itself. My wife checked her socks and found the same thing, and was equally grossed out. It's a pet friendly hotel, so I'll let the reader's imagination work on the likely sources for the dirty floor. Yeah. We did have not one but two run-ins with housekeeping, but neither of them had anything to do with cleaning the room. Despite having the "come back later" (their PC version of "do not disturb") hanging placard on the door, we were interrupted twice by some knuckle-dragging simian pounding on the door and belting out that it was housekeeping. Seriously? For anyone using this place and thinking that free WiFi is worth a damn, think again. Slow as molasses in January. You get what you pay for, and this was free, so do the math. All in all, this place was a major disappointment. Will not return if I'm paying for it, and wouldn't be too thrilled even if it was someone else's dime. Badly designed, badly run.

Overall, I generally like Hyatt Place hotels, but I'm giving this specific Hyatt Place only 3 stars for the a couple of reasons. First, although the checkin process was relatively quick and easy, the front desk person was very quiet and not super friendly. Secondly, when we arrived in the room, the shower valve handle was broken off. In all fairness, the front desk person promptly logged the issue in her notebook and offered another room, but by that point my family had already settled in by that point, and it was late at night. Ideally, the cleaning/maintenance staff should have addressed the issue **before** a guest gets to a room. Other than those two issues, the hotel was just fine.

So I gave the hotel a 4 star mainly because first they have a good and comfy. The employees have a great attitude and do not get mad at us. My brothers like the person who works at the bar. The only bad things about this hotel is that the air conditioning is one of this ones on the bottom wall and if u put it cold IT GETS COLD. Also when u are on the elevator when u are at the floor it like seems to about to fall but u don't. But those are just my opinions if u think differ I respect that. Thank you for reading this you also have my respect.

I booked a king size room and upon arrival I was told that all of their king size rooms were booked but that I could have a room with 2 queen beds instead or cancel my reservation at no cost, how generous lol. My wife and I tried to find another king room in the area but everything was either booked or way more expensive so we took the room with 2 queen beds. The front desk manager said it was normal practice but when I called Hyatt customer service they were not aware of that policy. Hotel is clean,conveniently located and the breakfast was good.

Not a bad place for the price. Employees are very friendly and the rooms and hotel are kept clean. Rooms are well designed and offer a flat screen with audio/video readily accessible via an built-in panel. They offer a decent amount of food if you're too lazy to go out, but don't expect a typical room service collection. A free breakfast is offered in the morning and while small offers a quality selection. The one glaring necessity that is missing for me is the lack of a work out facility. Two treadmills and an exercise bike do not really count. 3.5 stars is really more accurate, but .5 stars are not an option.

If you decide to stay there right now (12/4/20) be aware they only have 1 working elevator for the entire hotel. Due to COVID restrictions you will possibly wait a long time to take the elevator. If you are healthy taking 5 flights of stairs is not a problem. If you are 85 with a walker it's out of the question. Call before you book to see if the elevator is working.

In town to visit some builders. Stayed at the Hotel and did not have very Hot water. The staff was friendly and food average.

3.5 stars. Yet another addition to this solid "modern elegance" subset of the Hyatt chain. The photos and descriptions of the amenities and rooms are spot-on on the Hyatt Place website (www.hyattplace.com). Free parking, free wireless internet (rooms and lobby), and complimentary continental breakfast are all welcome features. The 42-inch LCD TV is also a big winner - you can swivel it so you can watch while on the large sectional sofa or in the comfy bed surrounded by at least 5 pillows (pillow addicts, come get your fix here). The style vibe is geared to a younger hip crowd - efficient, modern, with some retro touches thrown in. But, during my visit this weekend, there was diversity: solo travelers, older and young couples, girlfriends, families, and even a European tourist family (who let them in?). The staff are all young and eager to do a good job. Despite my request to be placed away from the elevator, the front desk gal assigned me to the room smack dab in front of it. I was too tired from my crack o'dawn car trip to trudge back down to change rooms plus I think her cheer would have deflated like a souffle had I done this. So, I gutted it out since I was there just for the night. During breakfast (630 - 930 AM weekdays, 7-10AM Sat/Sun) today, they seemed to have all hands on deck to make sure the buffet went off without a hitch and to bus tables. No less than 5 staff members were noticed working. Hot items, such as eggs or bacon, is an extra fee and prepared to order. The free buffet had fresh fruit (pineapple, cantaloupe, and honeydew melon), orange and apple juice (not from concentrate), cereal, yogurt, milk, English muffins, and bagels. Starbucks coffee was free and freely available, too. Location is convenient to Fiesta Texas and to all other points in SA. Small quibble: they need at least one towel hook in the bath. Otherwise, you're draping it on the work chair or on the cabinet. Check out the Hyatt webpage for specials, too.

I've stayed here a few times and always thought it was "ok" for what it was - it's a mid-range business travel hotel when nothing better is around. The staff has always been pleasant and helpful and their breakfast is handy and free, but the last time I stayed there pretty much ruined it for me. Both my colleague and I had to change rooms (him twice, me once) because the rooms were so dirty. My bed had clearly not had the sheets changed as it was full of hair (shudder). Seriously gross stuff. The fact that multiple rooms had this issue tells me this is a matter of policy, or really bad hiring practices. Everybody knows hotel rooms are filthy, but the absolute minimum even for a roadside hotel is a clean set of sheets and towels. Won't be staying here again. I recommend the Omni down the street, a way better lobby and lounge area and they actually clean their rooms!

They always get me the room I want and always fulfill my request. Always call ahead, 95% of time you will get your request approved. Sometimes they forget what you tell them, so I always call twice. Rooms are clean, service is usually good, but you get what you pay for, and this is the cheapest Hyatt in SA. This is an older property, so do not expect a new hotel. I do like that this is the only Hyatt Place in SA with a sink at the wet bar making it a TRUE wet bar. This is very convenient. I hope the wet bar sinks don't go away if they ever renovate the hotel. The parking seems a little isolated but there are lots of visible cameras that blanket the property inside and out. I have never had a safety issue with my car here and I stay her at least once a week. They need to re-think the breakfast. The chimichuro chocolate thing is gross and, so is that pork taco thing they do. Just order a waffle iron and call it a day. We don't need these exotic plates that look and taste gross. I just eat the oatmeal and fruit. The sausage links are good but the bacon and eggs are subpar. The oatmeal and fruit is your safest bet!

Let me start out by saying I LOVE the Hyatt chains. They are my chains of choice. I've stayed in several Hyatt Regency, Hyatt Place, and Hyatt House locations. As such, I've come to expect a certain standard. After all, if I wanted to take my chances, I would have gone with a Hotwire.com booking. This Hyatt Place was an absolute disappointment. Yes, the girls at the desk were nice. Yes, they have the same Gallery 24/7 menu. The sofa bed was still there in my King Size room. But where was the Hyatt Grand Bed? This one was a ROCK. There was no way to shut the bathroom door while you're in there. Where is the individual thermostat? I couldn't adjust this one at all! Furthermore, when a guest makes special requests for the room, Hyatt usually honors them. There were no extra towels, blankets, or pillows. Lame. Finally, this isn't exactly in the Med Center. It's in the Colonnade. The Med Center is a 20 minute drive away given all of the construction. Overall, thanks, but no thanks. I will try a different location next time.

I've enjoyed my stay at the Hyatt. I've been here for 4 nights and here's what I've found: The Good: The rooms are decent size. I like the refrigerator and mini office area. The Bad: I had a reservation for a King and the first night we arrived we had 2 doubles. Suck. I blame Priceline a little... they can never seem to figure it out. The Outstanding: The staff here are super nice and try to be as accommodating as they can be. They even brought my dress to the new room when we switched to a King! They have a bar that is open to 12am every day. AWESOME! The breakfast is small, but they do try to vary it, which is nice. Free Internet. Free Parking. Free smiles.

Stayed here in April 2015. I forgot my makeup bag in the room after checking out. I called repeatedly about picking up the bag. Lost and Found staff person was very professional and she found my bag easily. 3 stars because my tweezers, eye cream and brand new eyebrow pencil were stolen! First of all, ICK! Who takes another persons makeup?? And, secondly, that really wasn't cool. Otherwise, the room was clean and the breakfast was good.

Good: - Extremely cheap. I booked this on Hotwire for $57/night. - Rooms were spotless. - Huge TV. - The place was quiet. - Staff is friendly. - Free breakfast. While the selection isn't great, there is something for everyone. - Free internet. - In addition to shampoo and conditioner, they leave you toothpaste! Eh: - This place is hard to find. If you miss the tiny "Hyatt Place Dr" sign behind County Line BBQ, you'll be driving around on the access roads for a while. It's the only entrance/exit. - Our TV wasn't working. - The gym is two treadmills, an elliptical and a bike. No weights. This is the second Hyatt Place I've stayed at. I had great experiences at both. Overall, I think this place is a great deal!