Stacy K.
Yelp
This was the absolutely best place for us to stay on this vacation! We had a really great experience. I loved it! First, they were very professional and provided amazing service even before we landed. They started by texting me while I was at home to prepare me for my trip and let me know they expected our arrival. It was so nice. I was able to tell them we would arrive in the evening and that it was a special occasion. Next, their website is very useful and provided information and the phone number of reliable and reasonable transportation to the hotel from the airport, which was Charley's cab. It was so convenient, we did not even need to pre-plan our transfers like I usually do.
Our room was very nice and very big. It was way bigger than expected to the point where the kids noticed our hotel rooms are not normally this size. We got a two queen plus pull out bed room. It was nice a cool and had an adorable balcony where spent many days lounging to see the gorgeous mountains. They were also so organized and well-staffed, any time we needed additional towels or toiletries they came to our room immediately. Such wonderful service. Plus we could either call the desk, ask them in person, or text our requests. Also, while it did state that they would only clean the room every few days, they cleaned and restocked our daily. This is the first time in several years that we have had this efficiency and good service.
The hotel has towels, beach chairs, and boogie boards to lend to their customers. We did take full advantage of this and it was wonderful. The location of this hotel is perfect, just steps from the beach, just the end of the street, and very close to ABC Stores, multiple restaurants, and a really nice Starbucks across the street in case you need one. They also have some of the best food trucks in the alley with hands down the best Pad Thai. They also have a tour desk to book tours, we booked three here and really enjoyed them. They picked us up across the street every time, we did not need to go elsewhere, this place seems to be centrally located. There is even a Domino's pizza which was not great but available.
I truly enjoyed their breakfasts every morning. If you read the other reviews, it is true, there are a lot of birds but I stayed here for a bit over a week and there are birds everywhere since most of the places are open to the elements outside. I liked their breakfast. I had yogurt, granola, and pineapple every day. I really liked their miso bar area and thought the hot food was good. People forget that hotels were not serving hot breakfast for a long time, it was just grab and go until more recently. So honestly, I am grateful. Plus the people who work here are so friendly and go out of their way for you. They gave us a complimentary birthday drink at the bar, we got a mai tai, it was excellent.
The only cons and you will see this in other reviews, are the elevators and the small pool. Plus at every hotel here, this one is no exception, you need a hotel key to ride the elevators or get into the public restroom. Those are only for guests only in Waikiki. I did not see any public restrooms on the beach, but since this hotel is so close, it was near enough to run back if you needed to.
This is a very expensive area so I do not think you are going to get a better place than this for a family vacation. There are so many pro's they completely outweigh any cons. I loved it and will be back.