J D
Google
I write this review on my last night of a 7 day stay. The hotel is nice, a little dated and inconsistent on furnishings (more on that later), but overall the grounds are good, the restaurant, pools and bars are decent. The staff is good too.
The three stars comes from the fact that our family suite is bombarded by noise, and not from the resort; it comes from across the street. The nightclub across the way cranks up the bass and because the family suites are on that side, you hear it once it cranks up till 1am. You also get to feel it since it’s mostly the bass line.
It’s terrible. To Hyatt’s credit, we did complain after 4 nights and they switched us to the opposite side suite on the 8th floor (Even numbered side to odd) to put us a little farther away, but at 9:30pm now, I hear it thumping away and it makes it hard to sleep.
It also was interesting switching suites, as the second one had inconsistent furnishings, one less lamp and a non functional outlet, a different sofa, etc. Also Please clean the windows, they are opaque! Kind of embarrassing if you opened the curtains.
I wish they were more up front about the noise when you book, even though they can’t legally do anything about it.
It really makes the family suite not worth it. I’m lucky my daughter can sleep through an earthquake; I can’t. I wouldn’t recommend this resort if you want a family suite.