Hyatt Regency Baku

The Hyatt Regency Baku is a lovely hotel with impeccable service. Everyone is very friendly and helpful. My room, on the Club Level, was quite large and had everything needed, including a big, beautiful bathtub and bidet. The breakfast buffet is very good, and the outdoor pool is lovely, though it gets shady in the afternoon. I just wish it was closer to a beach. 😉

I made a count. This was my fourth visit to Hyatt Regency Baku in three years. I was truly grateful to the team’s tremendous dedication to seeking whatsoever ways possible to help perfect my stay, from the room assignment to amenities setup. Every aspect was thoroughly and thoughtfully curated as per my preferences. The front office team led by Irada and Ilkin created a welcoming and home-feeling atmosphere to make me feel at ease like returning “home”. I wholeheartedly appreciated their recognition of my continuing loyalty to Hyatt as well as this Azerbaijani property over the past years. Particularly, I would like to give a shoutout to two persons whose impressive effort was indispensable to the pleasance and seamlessness of my recent stay. Seymur is undoubtedly a hospitality professional filled with extreme passion and positivity in his work. He deeply concerned about the wellbeing of all guests through attentively listening to their feedback and quickly following up with the relevant departments to address the issues. He did an amazing job as a guest experience specialist simply because of his enthusiasm about bringing a perfect and heartwarming experience to his guests as if he were to welcome each and every one of them back “home”. Seymur would not just see things but observe with attentiveness to the details. He was well aware of what a good experience meant for guests coming to Baku from all over the world and very much appreciated the importance of good communications in creating a promising guest experience which would in turn lead to positive reviews, enhanced brand reputation and sustainable guest loyalty. Likewise, I was also impressed with the work of Davud at the Regency Club. He took great care of all Club guests and was attentive to their culinary and other needs. He also managed to operate the Regency Club perfectly, because of the continuing dedication and hard work. I am delighted to know that he recently ceased to be a contracted staff and became a permanent member of the team under the employment of Hyatt. I do think this is a righteous move of the hotel management as a mean of recognition those who made significant contribution to the perfection of guest experience, whenever and wherever. My unwavering support to Hyatt Regency Baku will be continuing, and I will have my fifth stay there in case of any future plans bringing me back to Baku again.

Overall, everything was wonderful, especially considering the price and the type of hotel. The only thing is that the location is not right in the city center, so you definitely need to use some kind of transportation to get around. In general, we really enjoyed our stay. The hotel itself is a bit dated and not very modern, but the staff were extremely friendly and attentive, which made a big difference. A huge thank you to everyone who helped us with our reservation — we had a few issues at first, but thankfully everything was resolved thanks to the team. Many thanks again!

I returned to Hyatt Baku this year with my family after a great stay last year, and once again it didn’t disappoint. The hotel itself is spacious, tastefully designed, and always spotlessly clean.||||A real highlight is the complimentary access to the World Class fitness club next door – it’s part of an international chain and the facilities are outstanding, easily the best I’ve seen attached to a hotel.||||The staff also make the stay memorable. Irada was fantastic at resolving queries quickly and with a smile, and Davud in the lounge went above and beyond. He was attentive, personal, and genuinely a pleasure to talk to – the kind of service that makes you want to come back.||||Overall, Hyatt Baku is a place where everything runs smoothly and you feel well looked after. I would happily recommend it and look forward to returning again.

A truly excellent hotel, with friendly and very helpful staff; especially the Reception Team. The Buffet Breakfast has a nice selection, plus a chef to make omelettes and other eggs dishes to order. The evening Restaurant is good and reasonably priced. There is also a nice outdoor area for relaxing with a drink.

Really Amazing experience here In the Mariott boulevard. Staying here at least two time a month for work. The Lounge at the 4 th floor is incredible, premium service with amazing view....!!!! Thank a lot to MASIM, SAFAR and TIMUR for taking care of us. You re all amazing and so professional ! THANK YOU

Loved the location of this hotel, everything was so convenient! The staff were super professional and really made me feel welcome. Overall, I had a great stay. Only gave 4 stars because the room lighting was a bit too dim for me, but everything else was perfect.

Great stay overall at Hyatt Regency Baku. The staff were friendly and professional, and the rooms were clean, spacious, and very comfortable. Housekeeping was excellent throughout my visit. The only major downside was the WiFi — even the paid premium option was extremely slow and unreliable, which was disappointing for a hotel of this caliber. Other than that, a solid and enjoyable experience.