Hyatt Regency Baku

Great stay overall at Hyatt Regency Baku. The staff were friendly and professional, and the rooms were clean, spacious, and very comfortable. Housekeeping was excellent throughout my visit. The only major downside was the WiFi — even the paid premium option was extremely slow and unreliable, which was disappointing for a hotel of this caliber. Other than that, a solid and enjoyable experience.

I stayed at this hotel in early May and, unfortunately, it did not meet my expectations.||On a positive note, I was grateful to be granted an early check-in and I request extra pillows, and ended up with 13 on my bed However, that was one of the few highlights of my stay. When I went to the lounge, I was told I wasn’t on the list and was turned away—despite the fact that I actually was listed. There was no apology or attempt to rectify the mistake, just an awkward and dismissive stare from the staff member.||The next morning, a female staff member approached me during breakfast to comment on my outfit—a simple white top that covered both my chest and stomach, with only my shoulder exposed. I was told not to wear it again. When I asked to see the dress code, I was met with silence and a disapproving glare

Our stay at Hyatt Regency Baku was truly exceptional. The hotel offers a perfect blend of comfort, elegance, and top-notch service. What made our experience especially memorable was the outstanding staff — incredibly professional, courteous, and always ready to assist with a warm smile. From the front desk to housekeeping and restaurant staff, everyone went above and beyond to ensure our stay was pleasant and comfortable. Thank you for the wonderful hospitality — we felt truly welcomed and cared for throughout our visit.

Our stay was great. The staff, especially Ilkin, were very helpful and well informed. The breakfast, customer service and overall experience during the stay was excellent. The hotel is located in a very nice area with several shops and restaurants in close proximity.

Hyatt Regency hotel has a very good location from where you can travel to multiple locations in Baku. Indian restaurants are nearby and so is Nizami street as well. The hotel team is very spt and helpful whether it was at the checkin, coffee shop Mezo or the housekeeping team. The room sizes are pretty good and spacious. In all a wonderful experience 👍. Will surely recommend to stay here.

The best service at the international level! The experience that we are -guests- would love to have and repeat. I love Azerbaijan and its kindest and sunny people! Thank you very much

This was hands down one of the worst experiences I’ve ever had at a so-called 5-star hotel. I genuinely have no idea how Hyatt Regency Baku maintains its five-star rating—it’s a disservice to the Hyatt brand name. Right from the start, things were off. They keep a count of the complimentary water bottles and charge you for any extras—which is bizarre for a hotel of this category. There was no kettle or basic amenities in the room, which made things even more frustrating. We had a baby with us and needed hot water—something any decent hotel should provide without hesitation. Instead, we had to pay for it, and when we asked again the next morning (willing to pay), they brought hot water in a tiny tea cup. Absolutely ridiculous. The breakfast was another disaster. We went well within the scheduled time, yet most of the items were already finished—almost a full hour before breakfast was supposed to end. The selection was poor, and staff didn’t seem concerned about replenishing anything. The room itself was poorly lit and gave off such a dull, negative vibe. The moment we stepped in, we felt uncomfortable—like we just wanted to get out. Overall, this was not just disappointing, it was frustrating and upsetting. Definitely not what you'd expect from a Hyatt Regency. I would not recommend staying here.

Hyatt regency is 18km away from the airport and 5km from the downtown. It meets all the expectations you expect from Hyatt. The highlight of this Hyatt was the gym attached to the hotel. A big, spacious gym with 18 treadmills, 10 cross trainers and all other equipments. It is heaven for any fitness freak. And they have a 25m long swimming pool also.