Irene V Di
Google
A Zen Oasis with Room for Improvement
My recent stay at the Hyatt presented a paradox of serene beauty and frustrating inefficiencies. This is a truly massive property, so much so that you can easily get lost navigating the sprawling facilities. However, this vastness also contributes to an incredibly zen atmosphere, evoking the luxurious and tranquil vibes one might associate with a "White Lotus" resort.
Unfortunately, the tranquility was occasionally broken by noticeable shortcomings. The beautiful canals, designed to house live fish, were distressingly dirty. The water was murky, and the poor fish looked deranged, clearly suffering from the unkempt environment. It's a shame to see such a potentially lovely feature so neglected; they really should prioritize cleaning these waterways for the sake of the aquatic life.
The staff, while undoubtedly nice and polite, presented a significant challenge. It often felt as though they were new to hospitality, making even basic tasks, such as ordering food or drinks, a struggle. Their lack of efficiency was a recurring point of frustration during our stay.
The resort boasts many pools, which is a plus for variety, especially for families as it's quite kid-friendly. However, we found that many of them were quite dirty, detracting from the enjoyment. As for the sea, don't even bother. It's a huge slump, not at all inviting for swimming or beach activities.
In conclusion, the Hyatt offers a uniquely calm and expansive environment, perfect for those seeking a "White Lotus"-esque escape. Yet, the issues with cleanliness in the canals and pools, coupled with the staff's struggle to provide efficient service, highlight areas where significant improvement is needed.