Hyatt Regency Bloomington - Minneapolis

Usually I stay at more moderately priced properties and I was bit disappointed at this Hyatt property. First impressions weren't great as the was not easy access from the parking lot to the entrance. The main entrance is completely on the other side of the building and the parking was not clear from ice and snow making my elderly parents climb over snow mounds. The rooms were nice but I would prefer a more comfy cozy environment then the sleek modern look. One positive was plenty of hot water beware if your sharing a room and using the facilities there is no bathroom exhaust fan. The biggest shock was no microwave in the room. I also was not one of the lucky even number floors yo have ice on our level. So to use a microve or get ice we had to go up floor to one one unit serving about 100 rooms every two floors. The fitness center was nice however the pool quite small with no hot tub. The restaurant was not impressive so we went down the streets to eat at the Embassy Suites. We were shocked to find a much nicer hotel with great food which we ended up going to every night for our dinners. Next time in the twin cities we will just stay there.

Low par for the Hyatt Regency’s I have stayed in thus far. I was there as my mom’s guest she loves this brand for some reason. I always tell her there are way better options for the price. Lobby was a mess when I arrived after midnight, no one cleaned up from whatever function was there before bar close. The room wasn’t in the best condition cleanliness wise. Other than that the room wasn’t fine, the bed was comfortable and a great view. I have stayed at better hotels around MOA so I would not want to stay at this one again.

I stayed at this hotel twice within a two-week period - first for 4 days, then again for 3 during the month of April. My first stay in the Regency Suite was solid from a room perspective: clean, comfortable, and spacious. The staff? Just average. Nothing memorable, but I was fine with that. The second stay, however, was a total disaster. It started with a TV in the bedroom that wouldn't turn off. After an hour of trying to fix it myself, I opened the remote to check the batteries - only to find mold inside. When I called the front desk, they were disturbingly unfazed. Mark at the desk told me to follow up the next day if I wanted to switch rooms. Seriously? Two days later, they finally moved me to another room, which ended up being worse. The partition between the rooms made a loud clunking noise every time it opened or closed. There was no phone in the room. The service overall was poor and the food was average at best. For a Hyatt Regency, this was beyond disappointing. The only bright spot? Caroline and Caleb at the breakfast bar. They were incredible - attentive, thoughtful, and went above and beyond. When raspberry croissants ran out, they offered to make fresh ones just for me. Honestly, they don't belong in a place with such disorganized and unresponsive staff. Whoever's in charge - possibly someone named Jennifer - was never at her desk and couldn't even bother to return a call. I expect much more from a Hyatt-branded property. Wouldn't recommend unless Caroline and Caleb start running the whole place.

Stayed one night prior to flying out of MSP airport. The location was super convenient! Everything about the stay was very comfortable. We were greeted kindly at both check in and check out. Our room was spacious and the bed was comfortable. We didn’t dine there, though having a full service restaurant and bar would be very convenient. Took a 4am shuttle so didn’t have breakfast.

My family and I have stayed here maybe a dozen times and we plan to keep coming back for dozens more visits. It's not going to be super luxe, but it is definitely a full-service hotel. This Hyatt Regency is our base when visiting the Cities and we're not staying with family or friends. The location is super convenient coming in from the airport you can take the Light Rail, their shuttle, etc. and be here within a few minutes. The staff are always friendly and helpful, it feels like a little home away from home. The rooms are nice, reasonably new and fresh, with some cool suites as well. We love grabbing breakfast at Urbana when we stay there, with delicious and interesting, but approachable food that satisfies even the little ones. But I think our family's favorite aspect is the great pool for younger kids.

Hotel seams nice enough on looks. Nothing to eat in the area you have to head towards the mall to get something to eat. Hotel bar does not open till late to eat. Sheets in room had holes in them. Soap was from previous guest. I might be generous on 2 stars forgot to add had the thermostat up to 78 and the room was so cold all night take it another thing in the place not working

I’ve stayed in many very nice Hyatt Regencies…. this location unfortunately falls short. A hotel that claims to be 4 stars yet won’t service your room unless you stay for 4 nights. Checked in on Sunday, check out Wednesday, room was cleaned/serviced a grand total of 0 times. This was never mentioned during check-in, I was only informed of the policy on the last night of my stay, when I called the front desk surprised that my room still had not been cleaned. That’s not even Courtyard or Fairfield level of service. There are many better options in this area with better service at a substantial discount.

We just held our wedding reception here and everything was absolutely amazing. The staff were all very kind and professional. Eric kept checking in on our night to make sure we didn't need anything. When out to pictures they kept our food in a warmer and served us when we were ready to eat. The planning process was made simple by Katelyn. As she helped make a timeline of how the night was going to go during the planning process. She also created table charts for us to fill out so we could get the layout we wanted. Katelyn ensured every detail went perfectly and checked in on us to make sure we weren't missing anything. The food was absolutely amazing we got so many compliments on it from our guests. The truffled grilled cheese was a big hit during cocktail hour. The boneless braised short rib absolutely melted in the mouth and tasted delicious. The Bell and Evans chicken was super flavorful. Massive compliments to the chef. The hotel was super kind and even sent up chocolate covered strawberries and champaign after our big day. I can't recommend this hotel enough as a place to stay and to host your wedding reception.

Clean room Friendly staff Fast airport shuttle Good bar Will definitely stay here, again.

It's not up to par to other Hyatt's. I'm a globalist I stay at this hotel 1-2 weeks per month. I am looking to stay at other ones in the area because they never have upgrades available for Globalists and the gym here is not good. It only has two benches and free weights. A few treadmills and 2 pelotons that's never in use. Invest in your gym!

This hotel is clean, friendly and inviting! We loved its location and that there's a nice outdoor space right across the street. My kids loved the pool, although it wasn't a huge pool, it was a perfect size for them. We will definitely be back!

This is a big hotel in the perfect location, however, it was not my vibe! Although, I was provided free parking, The parking is not free even if you're a guest here, which is pathetic! The hotel has a cute vibe and a bar/ restaurant, along with a small coffee shop all on-site, which was awesome for Mn visitors so that we didn't have to go out unless we wanted to. The bar gets really crowded and has a nice socializing atmosphere. The staff were all very nice! The poor front desk lady was by herself checking humans in, and she mentioned being overwhelmed, but she did a great job! There's lots of flight attendants and pilots who stay here which makes sense since it's extremely close to the airport and the Mall of America. The rooms were OK, I think that they were aiming for a MIAMI vibe, as the decor was Miami staged. The beds are way too low, for my liking. Platform beds are ok but not in hotels in my opinion! The room was clean but not as clean as they could've been... thankfully, I bring my own cleaning supplies so I was able to wipe knobs, handles, light switches, remotes. tables down and chair. I even lysol down the tub. Again, it could've been cleaner! Overall, I was able to sleep with the blinds open to allow the airport lights and the airplanes to fly over which was nice since the room had a fantastic view which is what I requested! There's free wifi in the rooms as well as, on the premises in all areas which was nice. The indoor pool was a nice vibe but filthy as it was really crowded. The gym was nice and being used as well! I loved the traffic and that everyone was using all of the amenities I won't say that, I won't stay here again but there's so many other options in this same area with higher beds, cleaner rooms and free parking that I'd rather not stay here again.

Comfortable hotel that is relatively new and tucked into a quite little neighborhood. Very close to the airport and mall of America. Airport shuttle is just 10 mins and runs every half hour. Rooms are a good size and the bed is comfortable. Only issue was a shower than didn't drain fast enough so there was some standing water. Was thrilled to see they also had a new peloton installed. Biggest drawback was the front desk staff. They got the job done but certainly not the most welcoming or helpful. If they don't answer the phone, you may need to call back.

Newer hotel close to Mall of America. Clean and lots of parking. I'd definitely stay here again. Pros: -Hyatt app allows for check in, requests such as extra towels, bedding etc. You can also communicate with front desk staff via text message through the Hyatt app etc. -Clean rooms - Attentive staff - Good location - Comfortable bed Cons -$12/day parking (not a bad price though, when compared to other hotels) -More outlets needed in room for charging electronics

Nice looking hotel. Close to Mall of America. All around awkward stay for us at the Hyatt Regency. Made reservations on the phone before arriving in the middle of the night. Was honored the Military discount after asking for it. Upon arriving and checking in, our interaction with Front Desk Guest Service was extremely awkward; no real conversation or confirming our stay. Service person was in their own thoughts. Our first room given to us was not confirmed with us and was wrong. We found out after walking in. My husband asked to have our correct room but the front desk service refused due to being overbooked. TWO DIFFERENT TIMES! The third time I walked down with him and ALL OF A SUDDEN the front desk allowed us to get a room that was held for other guests who were late. Our second room assigned to us the key would not open the door. We went down to front desk a FOURTH time. Our third room assigned to us was the one we reserved. It was nice and clean and exactly as the reservation picture showed. I noticed a couple torn spots on the sheets and pillows. Thought it was weird to have holes in sheets. All through the day & night was a high pitch sound coming from the hallway but we couldn't find where it was coming from. It was annoying while sleeping. If a neighbor was entering their room it seemed as though they were coming into our room. The whole weekend stay was fine other than the first annoying things. No loud neighbors or other problems. But I thought it was awkward all around. I am not sure if I would try Hyatt Regency again. There were other hotels around this one that might be more satisfactory.

Great location for a visit to Mall of America (MOA)! Free shuttle service to/from from MSP and MOA, and the Metro light rail to those places and everywhere else is right across the plaza. The service here was truly excellent from start to finish, and the rooms are large and clean. Meant to include a special thank you to Rahmona, who single-handedly staffed the club room with warmth and perfect efficiency! She's a keeper! My only gripe is the lack of storage space in the room and bathroom, especially since both are so big! Specifically, it would be helpful to have more drawers to unpack your clothing and more counter space and more hooks for towels placed close to the shower instead of several steps across to the bathroom door. Still, I'd come back for another stay, no problem.

Hidden fee, $10/night because "they don't own their parking lot". One of the more ridiculous things I've ever heard. I won't be back.

WARNING: our things were taken out of our room in the middle of our stay and some were permanently lost. Our stay was not refunded. We stayed at the Hyatt regency Bloomington for a wedding. We thought we were having a nice stay until we returned from the wedding our second night. We came back to ALL OF OUR THINGS WERE GONE FROM THE ROOM. The key still worked, so we assumed we had been robbed. Panic set in, and we ran down to get camera footage. After going to the front desk, they admitted they made a mistake, and thought we only had a one night stay, and blamed our booking agency. They had thrown our things in bags and put them in a back room. We carried them (ourselves...) back up to our room and tried to get reorganized. In the process, they had thrown out all of our food from the fridge and the bedside table, and lost our headphones. We immediately reported this to the staff, who was dismissive and immediately returned to blaming the booking instead of taking accountability for a mistake they knew was on their end. They furthermore said we were lucky to have a room because they overbooked. By the way, even if they had checked us out, they didn't invalidate our keys. It's a wonder we didn't walk in on someone sleeping. We spent half the night up trying to get re packed for a flight in the morning and get settled after the panic. This meant we lost the headphones for our trip. After repeated calls and follow up on subsequent travel, we were able to get the headphones replaced (albeit a cheaper version as the original is no longer available). The hotel is refusing to refund the stay after a horrific time. Replacing the headphones they lost is not equivalent to compensation for an awful experience. Note: the hotel itself is fine! It would have been a nice stay without this whole ordeal. But the mistake and subsequent follow up make this place a massive red flag for future guests. I will update this review if anything changes for future guests.

Professionalism. Grace. Hospitality. I needed to reach out to the hotel prior to arrival to resolve some thorny logistical issues of my own causing. The hotel totally stepped up and exceeded my expectations. Service like this is not easy to come by, particularly at a busy property serving a complex mix of business clients, MOA tourists, and airport travelers. Kudos to the Hyatt Regency team all the way around! A real first class operation.

I hate this hotel. Hyatt Regency always fall short. The hotel "shuttle" to the airport took forever!!! We needed to be picked up around midnight and of course, "we just missed the shuttle." Also, I had an extended late checkout, but my key stopped working and my tv reset/turned on while I was sleeping. The front desk was rude about my key issue, and I was told 3 different stories about technical malfunction, lack of communication to have my key reset at the front desk, & she didn't input it properly last night.

I'm updating my review to drop to a 1 star because I reached out to Hyatt corporate regarding these issues. They said hotel management would be reaching out and a week later, still nothing. Management is clearly aloof and doing a poor job. Geez. I had to question if I was on a hidden camera show at this hotel. I booked last minute due to flight delay. I'll bullet point all the goings on here. - I'm Globalist (highest member tier) with Hyatt - Hotel shuttle took 50 min to go 2 miles - Front desk girl was curt and didn't provide any Globalist benefits - Room requested and confirmed with front desk, not provide - Torn sheets & white crusty substance on couch - Complained and magically got a suite that I was told earlier was not available. - 1 bartender in lobby and he disappeared for 10 minutes with crowded bar during NBA Finals game 6. - Breakfast served out of a fancy kiosk, not a restaurant as the advertising alludes, with limited options but the server was very friendly.

Let me start off by saying I have high expectations for hotels, so my review is based on my preference. I stayed only for the weekend and this hotel met most of my needs at a great price. The staff was very accommodating far as check in and questions. I love the complementary water bottles, shower essentials, shuttle service, location, rm refrigerator and tv size. The room is standard, the bedding felt like I was sleeping on paper bags. The restaurant was more like an open bar lounge. I purchased a slice of cheese cake for 10 dollars that was half of a normal slice. Overall this is a great hotel for sleep and going for a walk in the area but not a lively area. Very close shuttle ride to the mall and airport.

Everything about this hotel from the front desk staff, to the comfortable rooms, to the delicious restaurant food just oozes class. The location is central to mall of America and light rail transit into downtown, and the building itself is beautiful. Mark at the front desk is especially helpful and goes above and beyond to make sure his guests have the best possible experience. I already have my next stay booked!

Hyatt Regency Bloomington has German COCKROACHES. They left this sticky trap under the bathroom sink with FOUR roaches stuck to it. Bedding was dingy and covered in stains, pillowcase had a cigarette burn in it. Completely disgusted.

Great hotel! The staff was friendly and attentive. The hotel was clean and the food was excellent. Convenient Minneapolis location.

A super clean hotel with nice bathrooms. I had a chance to stop here for an event that was taking place in one of the ballrooms. The best part is that it's right by Mall of America! The parking lot is also huge with plenty of spaces for everyone.

My husband, baby, and I stayed here for an overnight visit to mall of america the front desk associate Rebecca was so accommodating and nice. She took the time to talk to us and was super helpful in answering our questions.

Love, love, love this hotel. New, clean, beautiful and comfortable. The decor and attention to detail here are definitely above average. The beds and pillows are comfortable which is super important to me. Friendly, helpful staff and reasonably priced. Definitely recommend!

Very nice hotel. Very close to MOA that you could actually walk to it. No shuttle service available. Though if you do the park and fly they will shuttle to the airport only. No other amenities available due to covid

My boyfriend and I came from Houston, Texas on march 14th-22nd and we love staying at Hyatt's. This was our very first time to Minnesota as it was my birthday weekend and I have always wanted to see the mall of America and if definitely fulfilled my expectations. I am very glad we stayed at this Hyatt it is conveniently located to the train station which we don't have in Houston. We ate at the bar about three nights in a row and the waitress who is a lady is very friendly and was fast and always went above and beyond for us. I'm so glad I have a great 33 birthday and an AMAZING STAY AT HYATT!!!.

Dont park your car there and use shuttle service to/from airport! My catalytic coverter was stolen from my car and hotel didn't care and said park at own risk. Don't have amy security or cameras at all. Playground for thieves that want to steal from you. Rude staff and don't care.

Mixed emotions about this hotel. Came for four nights in the middle of winter; it was a "feels like" -24 on the first night, fortunately warmed up after that. Appearance-wise, the hotel looks great, and first staff impressions, all fantastic. Blake, who was the manager on duty the night of our check-in, got me an awesome Hyatt Globalist upgrade. In fact, every staff member I interacted with, with the exception of the bartenders, were five star, happy, helpful, hard working, and attentive. First downside; while our room as massive and beautiful, the shower head was painfully eco-friendly at a time of year it's in the single digits and your room is in the 60's. Since it was an ADA room (and shower), there's no sealing of the shower stall, like a door, or floor length curtain, so that, combined with the low water flow, made for icy cold mornings and evenings. Now, where things really went off the rails was the bar service. First night was actually okay, but I was just a walk-up order and then back to the room, however I left a great tip since I knew we'd be back. Night two, "Lindsey O" is our bartender/server; good drinks, fast service, long wait for food, food isn't particularly hot, left good tip. Night three, we had a long wait just to get acknowledged by "Norman K". Bartender from the night before, whom was nice at that time, drops water off at our table without even acknowledging us or looking at us; felt really weird. Ultimately we receive our food, including warm (not hot) chili, but we were so tired of waiting at that point we just ate. The drinks were particularly weak, to the point that I asked Norman about it. His passive aggressive response was along the lines of "Oh, I'm sorry, I didn't realize you wanted a double since you didn't mention that, I can add a shot to it now if you'd like?" Umm no, I want a drink that tastes like it actually has alcohol in it, like what was served the night before, at regular price. Final night, sat down, we're apparently in Norman's section again, ignored for ten minutes. My wife goes to the bar to ask if we can have menus, again Norman with the condescending passive aggressive responses, delivered in the most pleasant voice possible just to make it that much more obnoxious; "It's very busy tonight (it was no busier than the other nights), I'm sorry I didn't realize you were over there to dine with us tonight; there are other closer tables. I will come by with menus as soon as I've helped the other customers who have been waiting." Okay, yeah we just sat down at the table to rest our legs instead of using our actual hotel room. We gave him another five minutes, hadn't come by, so we left. Final issue; apparently some guests were there for a group event, something went wrong, so Hyatt gives them all club access, turning Friday and Saturday mornings into a nightmare in the club. There were probably 20-40 people in there at any given time, and this is a small club room with perhaps six tables. Not just that, they literally tore the place apart; we came back Saturday night for drinks and maintenance had removed one of the tables because this party broke it. I felt horrible for the two staff who'd been working there all day from 7a to 7p; they looked very tired, we thanked them and tipped them.

First time in Minneapolis and glad my company booked me into this Hyatt. They are located about 10 minutes away from the Famous Mas of the Americas which said to be the 3rd largest in the world. This hotel has a great business center and area for business convention. Lobby bar and restaurant are full of very friendly and helpful staff were ever you may go in hotel. Rooms and bath are very ample with nice modern design and the comfy king size bed makes sure you get a good notes rest. Highly recommend this hotel when visiting either for business or play.

We stayed there for a conference but our Executive Assistant was unable to make our reservations for separate rooms so I was not credited for the stay as a Hyatt Member. I have tried calling the hotel to get my account credited. They said I had to speak to corporate. I called them and spoke to four different people, and the last one, a Supervisor, told me I had to call the hotel to start the dispute them. If they had less than zero stars I would give that to them for customer Service.

I love Hyatts especially their higher end Grand and Regency brands. This was my first stay at this relatively new hotel on business. When I arrived to MSP I took the Hyatt's complimentary airport shuttle bus. I had to wait a long time for the shuttle bus to arrive for about 35 minutes. Yet other hotel shuttle buses seemed to pick-up from MSP more frequently than the Hyatt. I later learned that the Hyatt has only one shuttle bus. I recommend the Hyatt should have a second shuttle bus to reduce the pickup time to less than 35 minutes. On a positive note, the hotel is conveniently located about 5 minutes away from MSP. The hotel is located near many other airport hotels. That was a plus especially since I had an early 6:05 am return flight back to MSP. When I arrived to the Hyatt I was surprised that this airport hotel was rated as a Regency, because this Hyatt looked only a little better than most other airport hotels. The lobby for example was not so impressive. Anyway my check into my room 623 for only $166 inclusive of all taxes and fees went smoothly. You can see the pics of my room. My check-out also went smoothly. I was disappointed there was no early morning coffee available in the lobby. I was able to take their complimentary airport shuttle back to MSP in time to catch my 6:05 am return flight. Two airline employees also took the shuttle with me. I was surprised to see how many people were at MSP this early in the morning.

Located in Bloomington near the Mall of America and other companies. Contemporary designs and very pretty interiors. The furniture is well thought out and designed. The toiletries are really nice. I've stayed at 4 Hyatt's in in two months across the country and this one is by far the nicest one that I've been at. Parking is free. Nice pool and work out area. I would definitely stay here again if I'm back in the area.

So spacious and super clean. Our stay was very comfortable and pleasant. The staff here really takes it up another notch. Max, the shuttle driver, was engaging and friendly. I appreciate how he took the time to develop relationships with the guests--he really makes the Hyatt experience so much more meaningful. He goes above and beyond as well. Not only did he transport us to the mall and back, he even helped us with our bags when he saw us checking out. NO ONE has ever gone above and beyond like that, ever. Most are like, I'm a valet so I park cars only. You can call someone else to help you with your bags. Max, you're awesome!

Well I've never stayed at this hotel but was too sick from to come and didn't give them 48 hours to cancel. Sent them pictures of myself and my prescription and they decided to eat the money. So no I wouldn't recommend this hotel to anyone

Me and my family had a horrible night at a hotel the night before and then we found this great place, Coner at the front desk was very fast and efficient he got us checked in and complimentary water and let us know about the shuttle to Mall of America we spent a whole day there shopping came back to the hotel and the room we got checked into was really clean and smelled nice my family loved it glad it was our last night in Minnesota here made our experience better! I really recommend this hotel to families or just individuals. This place was nice

My family and I really really enjoyed our stay at this hotel. It was really nice, felt clean and modern and sleek. Staff were very friendly. Hotel decor is something that I take extra notice of. It is something that can affect the entire stay for me. This place hired a competent decorator for sure because every element was cohesive and nothing felt even remotely garish, out of place, dated, tacky, or too muted. If you've got kids and are staying longer than a day, it is absolutely worth it to pay the $60 upcharge to have VIP Club Room access. We did and it allowed us to go into the special room that had nicer television, larger seating, a snack and drink bar, and they even had hors d'oeuvres and hot breakfast items at specified times. For what you'd end up paying to get food and drinks elsewhere, it was a really nice convenience to just get them as needed from the lounge. The pool is nice enough, nothing special, but it is clean and well-stocked with towels. There also happened to be a MASSIVE German convention, complete with an entire banquet room full of people dressed in traditional German garb, singing, dancing and drinking their faces off well into the early morning hours. It was amazing to see! The restaurant downstairs has SUPERB desserts. Ridiculously good stuff. We ordered one of each thing over two nights and loved them all!

Firstly, we fell for the old bait & switch! Booked room for the extra work space that was shown on our reservation yet we received half the room!?!? Asked and told it was issue with the site, no compensation, no reduction or points, don't think they even apologized. No restaurant anymore due to Minnesota crazy COVID rules. Wanted a burger but they're cooked elsewhere another day then warmed up. Cannot walk to MOA anymore either because of safety, and police being defunded.

Nice new hotel in Bloomington near the Mall of America. The lobby and surrounding areas are very modern, sleek, and bright. There is a small restaurant and bar area, meeting rooms, and workout facility. The staff is very friendly and all smiles. The bed is quite comfortable. The dissapointments are: - The Regency Club is not open yet - my room was small and had no closet, just an alcove to hang my clothes - there was no desk in the room, just a small table to work at - the staff was unclear on a couple minor details (such as what was the Diamond status food/beverage amenity It was nice, I just expect more for a Hyatt Regency. I guess it is geared more towards the tourist groups coming to the Mall vs the regular business traveler. As a Hyatt member with Diamond status, I have stayed at a lot of Hyatt Regency hotels and this just doesn't come across as a Regency property.

Hyatt Regency 3200 E 81st St, Bloomington MN 55425 Manager Aaron: I was sent to the Hyatt Regency to work by AAA Labor, Minneapolis. When I walked in, it was everything that you would expect. Beautiful looking atmosphere. I didn't get a chance to look at rooms as I was a temporary worker. I was sent to work in the kitchen, dishwashing. The manager's name was Aaron. The problems I encountered where of two. The kitchen and it surroundings were filthy. It was so bad that I wanted to begin to wash walls. The Dishwashing machine was also dirty beyond belief. I began to wash the dishwasher, however, was told by Aaron, not to worry about it, it could be done later. How it takes a temp to come in to see it, and then it can be done is beyond my thought process. But worse, was the dishes. They're sent through the power washer and sometimes without receiving a scrub. Normal dishes, plates, bowls do not usually need much more than a spray, however, metal pans need a scrub. There several that went through and didn't get cleaned, but, the reason I'm writing is because of the danger I witnessed. One food pan had some bacteria on it that had grown and hardened. I saw it, through in the garbage. Someone pulled the pan out of the garbage and put it back in the dirty dishes. My issue is that the possibility of someone getting sick by such habits was apparently not an issue to the employees. This report will be forwarded to the agencies necessary to be certain someone does something about such issues, immediately.

I like the rooms at this Hyatt Regency because you can actually move around and breathe in them.. There big and comfortable and the hotel is nice and quiet. I decided to grab something hot at the market located in the hotel and bring it back to my room to eat. Venison Chili had a little kick to it and was scrumptious, I just wish they added crackers. However, they made up for my being a little disappointed with this miniature apple pie, which was great heated in this 3 degree weather they're having right now. Hopefully I'll sleep well tonight..

This is our go-to hotel in the Twin Cities. While I can't speak to the shuttle service since we always drive there, I can say that the rooms, the service, the club lounge, and the bar are near perfect. There are no bell hops, but there are five excellent luggage carts right next to the front door. I'm not thrilled to have to pay $10 per night for parking, but the parking is plentiful and close to the entry doors. My only complaint is the small charge for wine in the club lounge. Everything else in there is included in the daily charge. Hyatt should include the wine as do virtually all hotel club lounges. That's certainly not a deal breaker, just a minor glitch. In all, we love staying here two or three times a year when we come to Minneapolis.

I booked the Hyatt Regency because of a missed connecting flight which required me an overnight stay. The hotel wasn't too busy that night, it seems. I paid extra for the Club Room hoping that I'd score some extra snackage, as the Club Room in my hometown's Hyatt Regency is loaded with goodies. I was informed at Check-In that the Club lounge isn't doing hot food that week, but I was free to use the space. I did check out the space which was clean in appearance but really seemed neglected when I tried out the amenities. The coffee machine was not operational because the K-Cups needed to be emptied, which I ended up doing myself. There were really not much in the way of snacks and they didn't seem appetizing....so I guess I spent the extra money for no reason. But the room itself was nice, with a good restaurant downstairs. The in-room TV check-out didn't work properly but it wasn't congested in the lobby so I just got that done, and hopped onto the airport shuttle to my flight.

A beautiful hotel located right by Mall of America. Check in was a breeze and the man driving the shuttle helped us get our bags into the hotel and offered to take them to our room but, we were waiting on the person parking the car. At check in I asked if we could change our room to one with two beds since we ended up staying with two kids but, unfortunately the hotel was completely booked. The front desk gals apologized profusely but, did offer to send up extra pillows and blankets. The hotel is new and has a nice restaurant, outdoor seating area with a fire pit, pool, exercise room, small market area and the shuttle to Mall of America is complimentary. Our King room was located on the second floor which is where the pool and the exercise room is. The bed was comfortable and we were able to sleep comfortably with the 4 of us since there was a small chaise lounge type couch in the room. The bathroom was beautiful, comfortable bed and linens, the big screen was right in front of the bed on the wall, ample space for hanging clothes, fridge with a couple of bottled waters for purchase in it, good toiletries, a safe and bags to put your clothes in if you wanted them dry cleaned. Our room overlooked a grassy courtyard with fountains and the public transportation train stops right there as well. There was also a microwave located in an alcove in the hallway. The pool is smaller but adequate with nice furniture to lounge in and plenty of towels. The exercise room was adequate for a work out on vacation and even had a cooler with cold towels in it. We had to go down and request the extra pillows and blankets and they didn't bring as many as we asked for but, it ended up fine. Checking out was a breeze and I would stay here again.

Look, I really will try to give a balanced viewpoint here of this hotel. Overall it is a 3/5 in our opinion. I will tell you the things we really liked and the oddities that must come with every stay. Great things are: close to Mall of America, nice ambience in the restaurant, great King Suites that have couch seats for 8, table seats for six, separate king bedroom with full four piece en-suite, a half bath, great art (more later), a wet bar and access to the Club lounge on the second floor for breakfast (more on that). Seemed like a decent work out facility. The art was great and I have put some in photos. The art is fun and abstract that is for sure. The bad things are: the hotel seemed under staffed when we walked in and our room was not ready by 430pm. There was one girl at the front Desk. The pool photo online was 'enlarged'-not really that big. We got literally interrogated the first Sunday at the breakfast lounge (that might have been included each day as part of our King Suite package) as to what our names were but we accessed with our own key to the lounge. The second and third day were only marginally better(we felt like zoo animals, on display, that were watched with every move), as the hostess made us some uncomfortable we took the food back to our room. If the hotel has problems with the lounge-wise to use cameras and track the accessibility for damages as they claimed but footage. Overall, we were pretty satisfied with this hotel. There is no architecture pizazz to this place and certainly does not come close to our experiences at other Hyatt Regency locations such as Vancouver. The hotel opened in 2016 and clearly kinks still need to be worked out. We might stay here again but possibly the JW Marriott at the Mall of Smerica or in Woodbury. I think that is a very balanced opinion. Graham

I have to say...this is one of the most impressive luxe hotels I've stayed at...a very pleasant surprise, as this one is on par with some Ritz Carlton properties around the world! The hotel is fairly new (02/2016) and less than 3 miles from MSP airport. There is free airport shuttle that runs every 30 min from 6am-10:30pm. The shuttle also takes you to and from the mall of America (MOA) which is also walking distance from the hotel. The hotel is also situated next to the Metro Blue line. Downstairs, guests can use the business center as well as the Urbana restaurant and full bar. The modern furniture are well appointed throughout the lobby and guest areas! My checkin was a breeze! The Concierge, bellman, and shuttle staff are super nice and helpful. I had forgotten that hotel checkins are usually at 3pm BUT the wedding is at 2pm...whoala...my King room is ready for checkin when I arrived at 10:30 AM! FABULOUS! The room is clean and very nicely appointed with modern Euro style open closet, full length mirror, safe, large pivotable flat screen TV with your personal greeting when you turn it on, a comfortable platform King bed, small fridge, ice bucket, coffee maker and accoutrement, a long chaise sofa, and dinette table with chair. Lamps were modern contemporary and well placed. Light switches made sense and functional. Ironing board, iron, flash light are hidden in a built in armoire. I wish the door to the bathroom was a sliding door so it doesn't open into/hit the tub. The bathroom is also nice and modern with large lighted round mirror. Rain shower is nice. The commode may be seated a bit high for some guests but it was ok for me. Overall, a very positive first stay and unexpected service at an "airport hotel". Keep up the good work & your great staff here Hyatt!

Not the best showing for a Hyatt. Our 10 minute pick up from the airport turned out to be 35 minutes. Add to the fact that when you called back no one answered. For dinner I paid to much for a turkey pot pie that took a long time to get, and had me visit the bathroom a couple of times early in the morning...lol, but not.

In regards to the restaurant... Best turkey burger ever! No seriously, this was the best. Topped with avocados and spread with a delicious aioli sauce. Comes with a side of sweet potato fries, however I substituted freshly made potato chips. The service is great (everyone is still on their service A-game, since the hotel is still new). The food items were decently priced, but found the alcoholic drinks to be a bit pricey-it is a hotel restaurant. I can't wait to come back to get the Turkey burger again!

Very nice location. Lobby looks sharp.clean and new! Front desk are very friendly. Room was great! Everything looked new! Bathroom looks really cool! Now the bed is AMAZING! SOOOO COMFORTABLE! We got a king. It was my preference firm. Their tvs in the room are really cool! 55 inch Samsungs. Also they have a huge bar in the lobby that offer all sort of different beers on tap and cocktails. And their restaurant in the lobby offers all day service, good idea for all those late snack lovers. Will definitely be coming back here!

Great place to stay when visiting Minnesota The bed was comfortable, the room super clean and the shower head was amazing!! Always plenty of parking and Chas was super!!! The train is right in front.. room service was a great experience.

On my most recent trip to Minnesota, Hyatt Regency Bloomington-Minneapolis was my choice hotel for my stay. I was attending a wedding that was only about 10-15 minutes away so of course I had to book this location. Being a loyal Hyatt customer I love to stay in the newer properties and this one has been on my list for a while now. One of the great things about this hotel is that it is located just minutes (under 10) from the airport and they are very close to the Mall of America. Upon arriving I intended on valeting but pulled into the parking lot to find that the entrance wasn't that far. Oh boy was I in for a surprise because the entrance from the self parking is actually in the back of the hotel. Once you walk in you have to walk through this longggg hallways passing all the meeting & banquet rooms. I finally got to the front desk to be greeted by a few employee's including the hotel manager. I showed up rather early and just gambled on the fact that they would have a hotel room available. As a Globalist member I normally can get in pretty quick and or they make room for my early arrivals. The room that they had blocked specifically for me wasn't ready but the hotel manager was nice enough to make me a key to go hang out and have some breakfast in the club lounge. The personalized service was most appreciated! When I arrived to my room on the 8th floor I was satisfied! I normally book suites but there occupancy was close to full as they were hosting a wedding that same weekend I decided to stay! Go Figure! All good though because my room did the job just fine. The new modern style that they are laying out for the newer properties is nice. My only gripe is the set up of the bathroom and how the door blocks entry into the actual shower. Super cramped I wouldn't have been able to do this stay for more than 2 nights that's for sure. The amenities here are nice as I was able to visit the gym and also the indoor pool area. The customer service here is pretty good and I really appreciated how attentive the staff at the front desk was. My only issue was with housekeeping and not acknowledging the "DO NOT DISTURB" sign. I called downstairs on my last day to put in a late check out and got interrupted 3 times! Where was the communication in this department? Anyways other than that drama I had a decent time here and can't wait to stay again, but only if they have a suite available!

I was here for a meeting and the room was right next to the Urbana Cafe. They delivered our meals to us. I got the roast turkey on a rustic whole grain roll with havarti and garlic chili mayo minus the radishes. It was delicious and a huge roll. I noticed they had some Voss bottled water. It was worth the 3 bucks. It was so delicious I drank 2 bottles. The chairs were so comfortable. I loved the lobby and they had a very modern fireplace going. I conveniently parked on the North end. This place is gorgeous. I'd like to try the restaurant sometime.

This is an excellent hotel for business. Check-in was quick & pleasant. I arrived late & I was hungry, yet the kitchen was closed. The front desk staff went to the hotel's closed deli counter & made me something though. This was a kindness which I thought went above & beyond anything one would expect of the hotel. But, Hyatt hotel employees do seem to have a finesse not found everywhere. Thanks to this evening hotel manager, I did not go to bed hungry. My room was very comfortable, with cozy linens, pillows & soaps. TV was great & electrical outlets conveniently placed throughout the room. I didn't have to use my handy extension cord! My Internet was fast & air-conditioning functioned perfectly. The hotel staff could not have been more friendly, courteous & professional. They were kind to everyone & they extended an additional courtesy to me because I'm part of the World of Hyatt rewards program, with the Hyatt's Chase credit card. I'd recommend anyone to join for the additional benefits! I wouldn't choose this hotel for a romantic getaway, because in my opinion it's not designed for that. Again, it's an excellent hotel for business & I look forward to returning here. Thanks for a lovely stay & the employee's kindness upped my already high star rating from 4 to 5

Well I'd rate this 2 stars except the fact the maids and beds are awesome. The maid was nice, and folded all my clothes, and made sure my room was spotless even though I made a mess. However we checked in on the 5th of April at midnight and the dark haired child that was an employee was the most apethetic lazy individual I've ever met who also didn't have any idea of basically any questions I asked. Also he said he upgraded me to a suite and I said I'd pay for it even though they told me they couldn't give me the room I booked directly on their site because there full. The suite? It was a small regular room and I called him and said what the heck, he said oh I didn't charge you since were full. I explained it's not a suite. I go directly to their website and it allows to book a suite... I don't get it, this guy was totally incompetent for a basic job, also told me they didn't have any room service because it was a busy day. Isn't the point of business? To have food items in stock for guests because your busy? Major minus points on this Food and Beverage director of this hotel, absolutely NO EXCUSE to run out of your entire menu because it was "busy" get your butt to the store and get more product. I'd pick a different hotel next time, however the grounds are clean, access is easy, and the beds are way comfortable, and the maids excellent and fairly new hotel. However the points off are for the late night check-in staff and the food & beverage director.