Shayn B.
Google
We had a very pleasant and comfortable stay at Hyatt Regency Danang, and overall, the service and hospitality were of a very high standard. The team was attentive, professional, and consistently warm, making us feel well taken care of throughout our stay.
A special mention goes to Mr Duy, the Trainee Breakfast Buffet Server, whose hard work, politeness, and positive attitude truly stood out. Despite being in training, he was attentive, proactive, and always served with a genuine smile, making our breakfast experience especially enjoyable.
We would also like to share some constructive feedback for consideration. The quality of the beds, which were not as comfortable as expected, and the in-room television, which appeared to be from an older generation, are areas that could benefit from review and revision to further enhance the guest experience.
Other than these points, the hotel’s service standards were impeccable, and the overall experience was highly enjoyable. We would certainly consider returning again and again should the opportunity present itself.