Hyatt Regency Frisco - Dallas

We had a wonderful stay at Hyatt Regency Frisco. The hotel is beautiful, modern, and very well maintained. The rooms were spacious, clean, and extremely comfortable, making it easy to relax after a long day. The staff was professional, friendly, and always willing to help, which truly enhanced our experience. The amenities were excellent, and the location is very convenient, with easy access to shopping, dining, and major attractions in the area. Overall, this hotel exceeded our expectations and provided a comfortable, high-quality stay. We would definitely choose Hyatt Regency Frisco again and highly recommend it to others.

I stayed for 5 nights for a conference/program. The property is beautiful and the location next to Stonebriar Mall is unbeatable. The rooms are modern and the bed was one of the most comfortable I've slept in, bathroom supplied with shampoo/duschgel and soap. The conference facilities were great and it has 1 big conference room that could easily hold up more than 500 close to 600~ person. There is also 2 relatively small ones which can be used as dining/ballroom. There are 3 elevators which run really fast which you don’t have to wait a lot. Staff is very friendly and you are greeted with a big smile at the reception/lobby. Overall I had great experience and would recommend everyone without any hesitation. Only room for improvement would be adjusting the grind size (make it more coarser) of the coffee at the cafe for the perfect espresso. Ideally it should take between 25-35 seconds.

We recently had a 3-day stay for a special occasion and also to celebrate NYE. We reached out to the hotel beforehand for an upgrade as an Explorist, and also to ask if the hotel could provide some special amenity to surprise my spouse. The hotel went above and beyond my expectations: upgraded us to a King Corner, provided not one but 2 special amenities (a lovely cheesecake, a HPBD card with staff members' hand-written wishes and signatures, and a very lovely cheese platter and wine). Hotel staff were very kind, helpful and responsive to our requests especially via the text system. We would like to thank the hotel's staff for your hospitality. We had a wonderful stay and will definitely come back in the future!

We always stay at The Hyatt @ Stonebriar! Love that it’s connected to the mall, movie theater, and great dining options inside and surrounding area! Especially appreciate that my dog is allowed to stay with me! Savannah in the coffee shop and Jason at the service desk are two of our favorite staff members, although the valet and bar staff are awesome too! Always friendly and professional! I strongly advise anyone to stay a few days here! 😍

I stayed at the Hyatt Regency Friso one night for a quick business trip. The hotel is attached to the Stonebriar Center mall. While that did not impact me, I can see it as a great benefit if you're staying more than a day or two. Parking was simple and ample, no charge for self parking but valet is also available. The entire hotel is clean and new but I think it's been around a few years. I was upgraded to a deluxe king corner room and it was great. The room was good size, the bed was comfortable and the bathroom was awesome. The toilet was separated from the shower and sink area, so if you're a couple, there's options! The room was very clean upon arrival. I used the gym and it was large, had free weights and lots of cardio equipment, very clean and felt nice. I had a bit of a hiccup upon check in....I used mobile check in, which should negate the need for a lengthy check in at the desk. In the past, I have simply shown ID or just my Hyatt app check-in, got my key and moved on. This check in requested my ID and form of payment...which caused a delay because I don't travel with all my cards. I was willing to give another card but had purposely used my Chase Hyatt card and I was frustrated about the change. The employees recognized my frustration and remained calm and polite, ultimately correcting the matter, using my original card and getting me checked in. The employees' smiles and professional demeanor, despite my obvious frustration, kept me from blowing a gasket and demonstrated great customer service skills. I also received a follow up communication, explaining exactly why the mobile check in didn't flow well this visit...due to them upgrading me. The communication was another sign of great customer service. Things happen during travel and sometimes customers aren't "in the mood" for it....I think this was a great example of how solid training and expectations can keep everything positive.

I didn't have the pleasure of staying at this hotel, but I did attend for a Technology Conference. The front desk manager D'Andre was exceptionally courteous. I asked him where to go for my conference and he was more than happy to kindly point me in the right direction. Later, when I came back needing a bit more energy from my coffee, D'Andre was kind enough to get behind the counter at the coffee bar even though it was still closed for another hour. Just because of him, I will be coming back to this hotel. I wanted to come on here and express my gratitude.

Great modern hotel, nothing to complain about. Location is a bit dull but perfect for shopping or if you have business in the Northern Dallas area. Short half hour drive to DFW airport too which is a bonus. As a Hyatt Globalist, I got proactively upgraded in the Hyatt app a day prior to my stay which is always great to experience. I was given a King corner room on level 11 (out of 16) which had amazing views and ample amount of space which I used to the fullest packing all my US shopping for my flight back to Australia. Check in was smooth and friendly and free parking just outside the hotel on what essentially is the shopping mall roof top was a great bonus. Housekeeping was reliable and efficient, I never came back to the room not done or having to wait while staff was still in the room. Should be the norm really but unfortunately in way too many properties, is not. The hotel feels quite new (or recently renovated? I actually think it’s a fairly new property but not 100% sure) and the pool area was amazing with fancy little water fountains and a bar which was closed this time of year. The only slight let down was the breakfast which was a bit of a mess, slow service and rather unappetising selections at the buffet. But I got it for free as Globalist so also nothing to really complain about. I wish the Hyatt Regencies here in Australia were anywhere near as good as this one in Texas! Would whole-heartedly recommend.

This was a really nice place to stay for a work trip. Service was good throughout and all the bartenders were great. Food at the restaurant and bar was really good - loved the tacos. Breakfast buffet had tons of options, though one day they only had egg whites vs the reg eggs which was a bummer. The reg eggs were amazing. Rooms were clean, spacious and super quiet. Mattress was way too soft for me as a stomach and side sleeper but the pillows were cozy. Gym was nice, not much for outdoor running except the mall parking lot but it worked. Unlike most hotels now days, they clean your room daily which I wasn't expecting - just use the do not disturb sign if you don't want them in there. Overall good experience, I'd definitely stay again.

Loved our single Saturday night stay here. Really nice, modern styling and very chill vibe. Nice room and bedding with easy access to Stonebriar Mall from the lobby. Be sure to try their restaurant: Copper & Steel. We had dinner elsewhere and then just hung out in the lobby afterwards by their bar. Excellent drink service and friendly staff - top notch! They have a great draft beer selection. Chips and queso were tasty snd the artichoke & prosciutto flatbread was epic- perfectly cooked and crispy crust and prosciutto. The live DJ was mixing some good tunes all night. Worth a stay if in North Dallas.

Look, this one wants to be fancy. She tries. Polished floors, big lobby, some dramatic lighting--she's giving luxury, but it's more like a vision board. I know, by the time you cut all that crap out of your magazine, I've already obtained what you're manifesting (the vision boarders come for me all the time). That said. She's solid. Clean. Comfortable. Connected directly to a mall, a kids' play place, a movie theater, and probably a place to get your eyebrows threaded. You could kill a week here without ever stepping outside. It's the Disneyland of convenience. The pool is also trying to impress, but it's more like kids squealing and cannonballing than relax with a mojito. Still, decent chairs. Good towels. Does the job. She's a practical queen in a cocktail dress. Not fancy, but fun.

We got to stay here for free thanks to Hyatt points and holy cannoli, you would think you were smack dab in the middle of a big city with the looks and vibe of this hotel! There's free parking since it's connected to a mall and ample parking too! Staff was courteous, space was immaculately clean and it was soooooo quiet! Admittingly enough, I spent most of the time at the rooftop pool and it was so wonderful. Not only a pool, they also have a bar where you can order drinks and food along with corn hole boards and seating, very cute space to hang out. I felt like a VIP since it was mid week and had the pool to myself, it was just fabulous. Stay here if you have the opportunity!!

On a recent visit to Dallas and Ft Worth we decided to stay at a Hyatt hotel and found the Hyatt Regency in Frisco. The rooms are very clean with tons of sunlight and super clean. The front desk agents are wonderful too. We enjoyed an early afternoon at the pool with excellent service from the Steel Horse Cabana staff. They put on some great music and conversed with all the guests poolside. The Hyatt Regency Frisco has certainly elevated both standards of all hotels and beyond! Thank you for providing an unforgettable experience!

The Hyatt Regency Frisco-Dallas is everything I have come to associate with the Hyatt Regency franchise: excellent customer service, clean, modern rooms, and clean, modern amenities. This hotel also has the bonus of being attached to the Stonebriar Mall. I might have spent too much time in the mall if I had not been at the hotel for a conference. There are many shopping and food opportunities outside the hotel and mall, too.

Very nice hotel and the hotel staff were nice. My room was very clean and the bed comfortable. Overall it is a nice hotel room and stay. The only dislike was the buffet breakfast. The breakfast was buffet only for $19 and not good IMO, not a $19 value. I even skipped it on the 2nd day. They should at least make the buffet an option while giving guests a choice of menu items. I like a good breakfast so this might make me look at other options in the area. If not for that I'd stay again without a second thought. If the hotel wants to improve something that would be a good one. However dinners from the menu were excellent in the restaurant and bar. I did not use the pool but it looked nice. The gym was spacious and while it didn't have a lot of equipment it was enough to be able to get a sufficient workout in.

Very good hotel and rooms. Located IN a big shopping center. Convenient self parking and valets who were never around when we wanted them, but luggage carts were available If I was back in Frisco I would consider this hotel again after looking at alternatives

Quickly becoming our go to stay when in Dallas. It is close to downtown and DFW Airport, but in a more safe area. Parking is easy and convenient, and very ample. The hotel connects to a very nice mall which has plenty of cool shops and a giant food court. Talk about convenience. Our room was much cleaner than the previous trip which made this trip perfect. The staff is very kind and helpful, and the location just cannot be beat. It is quiet, and everything is very well kept. The beds are even comfortable here, wild right? This is the way a hotel should be ran, please keep it this way and we will keep coming back. I absolutely tell everyone I can about this hotel.

Never disappointed at Hyatt Regency! Beautiful, cleaned and the service was exceptional!

What's not to love? If you're in Plano and need of a home base this spot has it all. Spacious rooms, spotless baths, resort style pool, upscale bar/lounge, coffee shop (and kuerig in my room), and a doorway leading to the enclosed adjacent mall for all your needs.

This was one of the nicest hotels I've ever stayed at!! They seemed to be guest oriented and always had something going on (movie night at the pool) or even a couples 25th anniversary that they had booked there. They had everything on site that you could need! Not to mention great parking and being right at the mall in case you had to make a quick stop for shopping. The location was prime and had access to everything we needed in minutes. The rooms were so well thought out and up to date! The only issue I had was air flow in the rooms and it seemed to not circulate as well. Other than that the rooms were amazing!!! The only major complaint I had was when I first called to even verify I was parking in the right spot, I apparently said "yes sir" because I was raised with manners/respect, I was met with "it's maam". Being that it was a conversation on the phone for less than 5 seconds and they couldn't even answer my question, I don't know why that had to be thrown at me in that way. They don't know what I was going through or even there for. And instead of just transferring me to a person who could help, they had to make that evident. I am all for supporting and respecting someone/their pronouns and think companies should as well. I have friends and family who I practice this with as well. But it is also situational and I would never correct someone based off a 5 second exchange especially if the conversation wasn't going to last much longer, we weren't face to face, and you never know what someone is going through or has on their mind. It's all time and place and the only big thing I saw wrong. Other than that my whole experience was great!!

Booked using Hyatt app, only one night 2 adults 2 small dogs (27-lb combined weight) from 11/9-11/10/2024. Pet fee $150, which $50 non refundable and $100 refundable, at check-in. Left the room without any damage and noticed they sent us an invoice of $400 pet fee and claimed a total of $702 charge for the stay from our account which originally listed $201.75/night. Really scary feels like this hotel is unregulated.

Nice job Hyatt! There isn't anything much more uncomfortable these days than an all day business meeting. Little did I realize the more prevalent open modern designs in commercial property these days, would lend itself to "nearly post pandemic" comfort. Wide open meeting spaces and common areas Smartly appointed sitting areas and comfortable work areas. Nice selection of dinning options from grab and run to up scale and, A comfortable full bar area! Thanks for making a long day more tolerable Hyatt.

Thoroughly enjoyed our weekday staycation here. The hotel and its personnel were lovely, especially the young lady who greeted us upon returning to the hotel almost every single time we entered. You couldn't ask for a much better location to explore Frisco. This Hyatt is attached to Stonebriar Mall via a hallway behind the carousel. Off that same hallway is a small branch of the public library. The area is surrounded by eateries and activities that were perfect for our family and visiting friends. We got the impression that the pool was going to be heated, but it most definitely was not. And it would've been nice if KidZania (next door) was open during the weekday, but we went instead to the iFly on the other side of the mall.

Absolutely loved it! The Hyatt family is my go-to choice when I need accommodations. Our stay was absolutely fantastic. We felt like we were the only people in the hotel because it was very quiet throughout our stay. We literally did not hear a peep from any other guests. The guest services member was friendly and welcoming, and check-in was fast and simple. Our room was spacious and had a great view of Frisco. The room was mostly clean. I noticed the toilet seat was not cleaned from the previous guest. Lucky, I always carry some to-go Clorox wipes with me, so I was able to clean it myself. The bed was very comfortable and I slept like a baby. I also LOVED the ability to cast Netflix from my phone to the TV. It was great because we were able to relax on the couch and watch a movie on the large TV. The pool was very refreshing. It was clean, crisp, and had some comfy lounge chairs both in and out of the pool. I highly recommend this Hyatt Regency. We will definitely come back again.

The hotel was 10% occupied at most in my estimation which gave our group (sales team meeting) an awesome experience. We never waited for anything, anywhere! Elevators, front desk, bar and restaurant all provided friendly and immediate service and assistance. The hotel is attached to the mall - you walk through a short hallway and voila - carrousel and food court in under 5 minutes from my room. SO convenient! I had breakfast (bagel) in the restaurant and dinner (beef short ribs) and both were good although the short ribs were a little overdone and dry. But they setup a table just for our group and the service was 6 stars out of 5! Room was comfy , A/C amazing, maid service excellent and hotel was new and clean overall. I didn't use the pool but it looked good. I got coffee and yogurt in the morning in their "Market" and charged it to my room. I got a nice surprise at checkout - they added all my gratuities from Market purchases to my bill but not the fee for coffee and yogurt. I double checked at desk because I didn't want any surprise charges after the fact and I got a nice smile and was told not to worry about it. I'm coming back to the area in a few months and will definitely return!! Great space and service.

Loved this hotel and the food at the bar in the lobby. Had a wonderful burger while I waited on friends one night. It was so delicious! It's a beautiful property, spacious lobby, additional area to pick up food items and clean, spacious rooms. Connected to a 200 Shop mall...Very convenient!

I stayed for a week... loved the room and the view... I was so happy the bar and restaurant was open most of the week. The room was very clean and the bed fantastic ... I went to the bar several times, and I loved the bartenders who were so funny and nice. One in particular was Smiley.. He made the best Margaritas, especially the spicy one.... he was hilarious and made me laugh each time I saw him.... There was another bartender there with him (I did not get his name) but was also fantastic!.... both men as assets to Hyatt Frisco... Thank you for a wonderful time in Frisco

Amazing stay. Staff allowed me to check in very early in the day when they had no obligation to do so. We are globalists so we stay at a lot of Hyatt properties and this was one of the nicest we've seen. Attached right to the mall and parking was easy to find. Room itself was clean and roomy. Beds were comfortable and pool are was unique.

It's always nice when your room is ready early. The staff is friendly and the room was nice. It's located in a great spot to do a lot of things.

I had to travel to Dallas on short notice so decide to stay the weekend in Dallas-Frisco and we stayed at this NEW beautiful Hyatt Hotel. It was so nice and clean! The employees all wore mask which I appreciate during the pandemic. The service was great and the rooms were very nice, comfortable and modern. We stayed in King Suite on higher floor for more room. Bathrooms are huge and beautiful. We literally hung out at the hotel in the pool both days and imagined ourselves in Mexico since we've haven't traveled on plane in almost 2 years. It was a much needed getaway. I will definitely go back for another staycation!

Great location and top notch services. I arrived with my service dog who was sick from the heat. The Hyatt took us in right away as an early check in and they treated with kindness and consideration. The hotel is perfectly situated with easy access to the mall. Parking in shaded areas is available. Most importantly, Hyatt has outstanding staff at this location, the Assistant Operations Manager, Hunter Akowski, ways extremely helpful. He has a friendly presence and keeps everything coordinated in smooth fashion. I would encourage Hyatt to take a solid look at this staffer for higher level management. OUTSTANDING Thank you Hyatt team Candice C

My husband and I stayed here recently after we lost power in our house from a storm. We were pleased with the friendliness of the staff, cleanliness of the room and the comfortable beds. The ambiance of the hotel was modern, relaxing and beautifully done. It is attached to Stonebriar Mall which was nice to walk around in and go shopping. What started out as an escape from discomfort became a really nice getaway.

Not impressed. We will not be back to this hotel. First, the entire hotel stinks and the rooms are small. Second, we are in a king suite and there is only a shower, no tub. Third, no room service available which is the number one reason I booked this hotel and no where on their website when I booked did it say anything about room service not being available because of Covid. Now that we are here, we learn there is no room service due to Covid. No dining either. All that is available for breakfast is bacon, egg, cheese biscuits that are $9. We are vegan and do not eat that food. There's not even toast or biscuits available!!! There is no microwave and the only thing you'll be fitting in the tiny fridge is a few bottles of water. Extremely disappointed.

The rooms were very clean and had very comfortable beds and a larger enough desk for my whole computer setup for working. The mall connected to the hotel was very convenient for a quick meal. Rooftop pool isn't on the "roof" but instead it's on the 8 floor. Other than that it's a great choice.

This hotel is less than a 20 minute drive from my house. It is our go-to staycation spot. The service is spot-on. From the front desk staff bending over backwards - early check-in, specific room if it's available, extra towels - you name it; to the service at the bar & restaurants. The pool on the 4th floor always seems to have a breeze - even when it's 100°. Shaded areas are available if needed. The lounge chairs in the shallow end are a bonus!

We just held our daughters 16th birthday party here and the hotel and staff could not have been better. The extra effort they took to make the day special was incredible. Being connected to the mall allowed for shopping, movies, dining etc. throughout the weekend. We ate at the in-house restaurant and honestly it was probably better than anything in the mall. Breakfast was very good and kids pay their age (which is super fair). As a bonus, the pool was warm for December! I highly recommend this hotel for your next trip to FRISCO.

Here I was all happy and relieved to finally be leaving a positive review. Hell, I was considering 5 fxxking stars. Until I encountered the fxxking old guy with a foreign accent that was working the desk about an hour ago (3am)... Ran a quick errand literally 10 minutes I was gone. So I know he even watched me when I left. On my return I had both of my hands carrying stuff, I walk through the first set of automatic doors *woosh* and was a bit confused when the second set didn't open. A few seconds go by and the asshat starts motioning to me but I have no idea what he's trying to communicate. He continues with the very same motion, each time I reply with furrowed and confused eyebrows. *woosh* the doors finally open and he's standing there informing me that I need my room key to open the doors. I obviously was not aware of this. He asks me which room I'm in and then asks if I have my key. Still standing in my way as if I have to literally fxxking show him my key card as proof???? I wouldn't be this irritated if I hadn't been carrying several other items therefore rendering his request completely and utterly inconvenient and annoying. What if I was a guest? What if because my husband was in the room but I hadn't decided to take a keycard with me? Fxxking asshat!!!! Other than the asshat, I enjoyed my stay. Booked a corner king "suite". Beautiful view of the parking garage, room and bathroom met my standard of cleanliness, AND the woman working the desk with the long dark hair (I asked her twice for her name ugh but I forgot what she said) she was wonderful. Extremely helpful and pleasant. I took away one star because of the asshat and another because for $430 and some change I've stayed at nicer hotels for less.... and didn't have to deal with any asshat staff members. P.s. very calm and quiet atmosphere. Never heard a peep from any other guests except light chatter as I passed through the lobby earlier this evening (10pm).

Fancy and conveniently located by the stone briar mall. We stayed here as a staycation. The pool is nice everything is clean the parking is free. They have daily happy hour and I loved that. The staff is friendly great place to stay of you can afford it.

Best place to stay at in my opinion amazing Customer service they gave me a free cabana because there was no one there

We stayed here Friday for one night before heading to our next destination. We got into town around 11:am after driving for 8 hours, and we were willing to pay extra for an early check in. We got to the counter, and was greeted by a friendly host. He asked for name and let us check in early with no cost. Wow! That's what you call great customer service! We asked for a higher floor, but all were taken until the afternoon. We opted with the 4th floor. I'm glad we did, because we were on the same floor as the pool and gym! Room was modern, clean, and nicely decorated. Pool area was clean and big. Nice views! The pool area has a bar in the middle, cabana style area, dog friendly space, and a medium size pool with lots of pool chairs. The main lobby has a bar and 2 restaurants. We loved our bartender Bill! He was amazing and so friendly! The hotel is literally a hallway away from the Stonebriar Mall. So convenient! We also asked for a late check out, and they were so accommodating. We definitely recommend this place! I'm writing this review while sipping on my coffee at the pool area!

Good location, clean room, attentive hotel staff. Good location, clean room, attentive and courteous hotel staff.

Beautiful and elegant hotel. Super clean. Shower is big, great water pressure, the tv is the biggest I've seen in a hotel room. Really love the open closet area. Great space to neatly get suitcases out of the way. The bathroom could use more towel hangers. I'm here on a Tuesday and the wonderful staff put me in a room with a center view to the pool. Very cool. My daughter and I spent the afternoon at the pool all by ourselves. It was a hot Texas day but the constant breeze from the pool being on top of the third floor made laying in the sun very enjoyable. The hotel is attached to the mall and there are many restaurants and entertainment within walking distance. Highly recommend staying here for business or leisure.

Great hotel, excellent staff! For business I had to hold a very important meeting with partners and customers and the meeting room and service was perfect. Lunch was great and I recommend key executives stay here as well. Everyone had nothing but compliments! Bravo to event team and staff. We will be back!

Extremely clean, modern, and conveniently located to anything you need/want in Frisco/Plano. Parking situation (often overlooked) is well-designed and super convenient. Staff are obviously well-trained in making guests feel very welcome. Nice job management team! Amenities and dining options are first class.

We've been here for almost 2 weeks and I love Ricardo at the bar who makes amazing drinks and I love the food and the chicken wings and I love the front desk and I love the views and I love the rooms and I pretty much live everything about it.

This is a beautiful hotel and a perfect spot to get away from the hype of downtown. If you would like to enjoy a nice pool while enjoying some refreshments while also social distancing this will be the perfect spot. Parking is close to the hotel and hotel connects to mall. The hotel restaurant was amazing and drinks were refreshing! Hotel staff were friendly and accommodating. Room was nice and had a trendy feel.

I love the location. Very nice and clean room. We had the 14th floor so I loved the views as well. Quick access to most everything especially the mall. Only dealt with staff checking in and leaving, but they seemed nice. Think we got a deal rate, but will try to stay here when in the area.

Great experience, beautiful and clean rooms! Couldnt ask for better service fron their staff.

I had a wonderful stay here! Super clean and the staff was amazing!! The hotel is close to everything so we didn't have to drive!

The service was above and beyond! I had a key issue and the host from the front desk personally delivered a new key to me poolside! I know every business is short staffed these days. Staff who accommodate in such circumstances deserve a raise in pay and lots of time off when possible. Also the room was very comfortable and immaculate.

Amazing and clean new hotel! The rooms were gorgeous and so comfortable! Natalie at the desk checked me in, and she was so cheerful and fantastic!!! Loved the pool and upper deck. Perfect weekend getaway! Thanks Hyatt!!

Beautiful new hotel with professional and polite employees. Thank you for a great experience.

Found 4 cockroaches after killing two already. Asked for a different room and got told 30 rooms were out o CB order so they couldn't even do anything about it. I DO NOT recommend