Hyatt Regency Greenwich

We loved our stay at the Connecticut Hyatt. The accommodations were excellent, and the location was perfect close to shopping, great restaurants, and other places we wanted to explore. One of the highlights was the amazing indoor pool, which meant we didn’t have to rely on the weather for fun. The hotel was also strategically and centrally located, with the added convenience of an electric charger to top off our car during our stay.||||There was truly something for everyone. Our kids loved the lobby pool table, which was right by a beautifully designed atrium, restaurant, and hotel bar that even included a movie theater. The fitness center was better than average, and the indoor pool and hot tub, filled with natural sunlight, were the perfect way to relax.||||Overall, this hotel provided a balance of comfort, convenience, and family-friendly amenities that made our trip memorable.

I just experienced something here that I have never ever experienced before in a hotel. I am still in shock, can’t sleep past midnight. I was having a phone call with my family around 10:30 pm in my bed before going to sleep and someone opened my door. Since I had the deadbolt on, that caused a loud bang. A few minutes later, the receptionist called me on room phone and aggressively asked me to come down with my id, in an ordering manner, talking to me like I am unlawfully occupying the room. I had to go down and prove that I am the rightful guest of the room. I was originally given an interior facing room but I had difficulty falling asleep since the bar in the interior space has a banging music until 10 pm and the diners continue talking until midnight. I kindly asked them to relocate me to an exterior facing room since I am staying for 6 nights on a business trip. Due to unavailability, only on the fourth night, I was provided a quiet exterior facing room, which came as a relief and I could finally have a good sleep. Apparently, they did not properly update my new room assignment in the system and the same room was given to someone else the next day and this unaware receptionist behaved me in this unbelievable manner. It is an unfortunate error, I would understand that but he should have been polite and should have asked my name politely on the phone instead of aggressively ordering me to go down with an id in the middle of the night. If you stay here and want to have a quiet room, I suggest avoid the interior facing rooms as well as the rooms near mechanical and electrical rooms, since both of those have a loud noise that penetrates into the nearby rooms.

Great stay. The facilities and the staff were great. We have family in the area and we will definitely be staying here again. ||Pros: Clean, nicely decorated. And Hyatt Regency's always have great lighting in the room (easy to find, dimmable, etc). The staff was really friendly and helpful, especially Abygale at the front desk in the morning. Window sound-proofing was amazing -- zero road noise. The hot water in the shower was truly hot. The pool opens early, which is perfect for my kids that wake up at 545am. ||Cons: Not much really -- door sound proofing isn't great. And well, people talk about how many gin and tonics they had while standing in the hallway at 11pm (it was three, in case you were wondering :) ) --- but that's not really the hotel's fault.

I booked this room for a staycation because it was very “cheap” via points. It’s a short drive to Greenwich Avenue which has all sorts of shops and restaurants. The hotel is beautiful. The check-in was easy. The room was clean and cozy. The bed and pillows were both so comfy I didn’t want to check out. The Townsend bar located in the lobby/atrium area was a great escape. After a glass of wine here we decided to cancel our dinner plans and end up having a bottle of wine and apps in the hotel atrium instead. Great ambiance with a the fountain splashing, the natural lighting from the glass ceiling, and a little hustle and bustle on the outskirts with people checking in and walking around. For an affordable staycation it was top notch and couldn’t have asked for a better place to stay.

The hotel is beautiful! The indoor atrium is a fantastic place to relax with the sound of the fountain and calming music playing in the background while enjoying the greenery all around. The pool was great with little kids and the hot tub was the perfect temperature. The food at the restaurant and cafe was great as well. All around a great experience and it's close enough to NYC that we were able to pop in and out when we wanted to for different activities like the Bronx Zoo and the Children's Museum.

Mother-daughter mini trip! We had a fabulous time at the Hyatt Regency Greenwich. The hotel is grand, very large, yet cozy, wonderful service both at front desk and the breakfast restaurant. |Room was clean and beds were very comfortable. We spent two nights here but wished it was a little longer, we both enjoyed our stay so much and hopefully will return for more Greenwich, CT trips.

The room itself was clean, and the overall hotel layout is great for business-minded travelers. We stayed as a family of four, using the hotel as a base while traveling to and from NYC for a few days. Unfortunately, several small but frustrating issues made our stay less enjoyable. On our first night, we arrived late and just wanted to relax and watch TV—but it didn’t work. We called the front desk and learned it was a known problem; someone came up to fix it. The same issue happened again the next two nights, each time requiring a call for service. Housekeeping was also inconsistent. While our room was tidied, coffee was never restocked, trash wasn’t removed, and a cleaning spray bottle was left behind in our room. On our last night, we looked forward to using the pool, but it was unexpectedly closed for maintenance. Half of the parking lot was also coned off without explanation. Individually, these may seem like minor inconveniences, but together they suggest the hotel’s operations aren’t being managed as smoothly as they could be. With better attention to detail and follow-through, this could be a fantastic place to stay—but as it stands, there’s room for improvement

So the hotel was actually better than I thought it was going to be. Pretty lively downstairs and seems clean. Bed was comfortable with large room. So why the two stars??? Well ultimately you come to a hotel to sleep. ||It turns out that doesn’t work so well when your room is connected to the maids center and elevator. Was kept up until 2am (which I thought was my neighbors) until this am the ruckus started by 8 am in what sounded like stereo all around me. The maids were super loud and I didn’t have a do not disturb sign. ||When I checked out I noted this to the reservation desk Abigail. She immediately said she would comp dinner last night. That wasn’t my objective. I was actually more interested in an apology for the experience. I felt like I got more of a dismissal so I did accept the dinner - thanks for that. I’d just much rather have had a good sleep.