Hyatt Regency Greenwich

This is a great Hyatt location. Convenient location, clean, nice staff. We’ve stayed here a couple times and it doesn’t disappoint. House restaurant has long hours and is reasonably priced. The atrium filled with live plants and foliage is inviting and comfortable. Gym is well equipped with cardio, tower, cables, machines, and up to 75lb dumbbells. The indoor pool looked nice but we didn’t have a chance to try it.

Stayed one night on a freebie mandated for use by end of year by World of Hyatt. Hotel was said to be under renovation and signs of same were abundant but overall the stay was very nice. Self-parking lacked proper signage to both find it initially and also to deal with the exit gate, and charge for same was not mentioned upon arrival. Desk clerk was cordial but quite slow at check-in - she indicated it was literally her first day on the job. Room was lovely. Common areas were mostly fine but some still needed work or explanation. Staffing was inadequate. Small in-house movie theatre was unusual. Instructions given at check in about breakfast options turned out to be incorrect - no table service was offered our morning. Check-out was also slow as both clerks were on the phone for prolonged time, so a number of us just handed in our keys and left.

The hotel is absolutely perfect. The only complaint I have which I feel is adequate, they charge for outdoor parking. There's no one Manning the gate at least when I was there and you park your car in this oversized parking lot, if the hotel is busy then you are parking quite far away from the main entrance and when you check out you are charged $23 for parking the hotel automatically assumes you have a car and therefore charges you for the outdoor parking I think this is excessive and I think that they should do away with this charge

My husband and I were grateful to find a room last minute late at night, and I’ll say the hotel lobby is beautiful — but that’s where the positives end. The room itself was incredibly disappointing. It was dated and noticeably dirty, with debris on the floor, an old bar of soap left in the shower, fingerprints on the counter, and even a questionable white substance on the bathroom counter. For the price we paid, this was absolutely not worth it. I expected far better cleanliness and upkeep. We would not stay here again.

A blunt but fair assessment of our stay:||This Hyatt Regency is very nice. The central courtyard (atrium) is beautiful, and the rooms are modern, well-maintained, and clean. ||However, avoid staying here on weekends. We later learned from other guests that the location is a popular wedding venue. Sadly we found that out very quickly. The staff was overwhelmingly focused on the weddings and paid little attention to us or other non-wedding guests. You could see the frustration on other guests’ faces in the hallways and elevators.||||Our hope for a quiet meal in the atrium was impossible—the entire area was blocked off for wedding parties. We couldn’t eat at the restaurant, sit at the bar, or find any quiet spot to enjoy the space. The dining area was packed and loud, and the noise carried through the glass windows into our room overlooking the atrium.||||So much for a peaceful evening… or even room service. We had to leave the hotel to find food quiet and a enjoyable meal elsewhere.||The cafe down stairs ( deli) ( not the restaurant) had nothing but prepared sandwiches and meals in cold refrigerators as you would see at a local gas station convenience store. Shocked at that. ||At check-in, they gave us no attention beyond taking a credit card—no welcome, no mention of amenities or dining options. It felt like we were intruding on their wedding weekend.||||Parking was a nightmare. The valet was overwhelmed, so we self-parked and pushed our luggage on a cart a long distance. Then we were told to return the cart from our room to the back of the hotel because wedding guests—who weren’t even staying there—had taken all the parking spaces. Unacceptable.||We should have just checked out and demanded a refund. It was that frustrating.||Maybe it’s fine midweek, but avoid Saturday nights. Call ahead to confirm no weddings are booked.||As longtime Hyatt members who usually enjoy their high standards, this was especially disappointing. The only bright spot was our housekeeper—she smiled and asked if we needed anything. The only staff member who showed any interest in us being there.||We came all the way from Maui, Hawaii visiting the New England area. Cannot recommend this hotel on weekends. ||Or honestly not sure I would anytime due to the lack of hospitality shown toward all guest we spoke to who were not a part of the multiple weddings going on.

Do NOT Stay Here – Disgusting, Unsafe, and Beyond Unprofessional The Hyatt Hotel in Greenwich is one of the most disappointing and unsanitary places I’ve ever stayed in. This hotel claims to be “luxury,” but there’s nothing luxury about it. The cleanliness, service, and management are completely unacceptable. The linen closets and laundry areas are left open for everyone to see, and they’re disgusting—mold and fungus on the ceilings, dirty towels on the floor, and an overall unclean environment. The carpets in both the rooms and hallways are filthy and clearly haven’t been cleaned in a long time. Trash, old blankets, and pillows are often left in the hallways for days without being picked up. Housekeeping is horrible. They don’t actually clean the rooms. All they do is make the bed and put out a few towels. The towels and sheets are often still dirty or stained, and the comforters are not changed between guests. The bathrooms have mold on the ceilings, the showers are dirty, and the air vents are covered in dust. The whole place feels unhygienic. The staff is rude and unprofessional. Housekeeping is loud, disrespectful, and makes guests uncomfortable in the hallways. The front desk workers have terrible attitudes, ignore concerns, and don’t take complaints seriously. Management doesn’t care at all—they only care about money, not the guests staying here. The restaurant is also a disaster. One worker, Susie, is extremely rude and unprofessional. She refuses to serve younger guests and clearly judges people based on whether she thinks they’ll tip. Her attitude toward customers is unacceptable—she makes guests feel uncomfortable and unwelcome, and it’s obvious that the only thing she cares about is money. The only good part of this entire hotel is the bar. Billy, Daniel, and Riley at the bar are amazing—they’re respectful, hardworking, and actually care about guests. Also, George in the café is wonderful. He’s polite, helpful, and one of the only people here who seems to take his job seriously. Everything else about this place is a mess—dirty rooms, unclean carpets, bad service, rude staff, and no accountability. The Hyatt pGreenwich should be embarrassed to operate under its name. If you’re thinking about staying here—don’t. It’s not worth your money or your time. This place is filthy, unprofessional, and nothing like what it claims to be.

​We had a really pleasant stay. The lobby and common areas are stunning and the staff was friendly and attentive. Our room was spacious and clean, though the decor felt a little dated. The indoor pool was a great feature, and it was nice to have a restaurant on-site. Overall, a solid choice for a business trip or a weekend getaway. You get exactly what you'd expect from a Hyatt Regency.

Lovely property, great staff and quality of food and beverage is good. Our major complaint is that breakfast and lunch are not served Monday to Friday. Coffee and light breakfast are served in coffee bar area Glennas||This does not meet our standards of a full service hotel.