Paula C.
Yelp
Sunday Brunch is back! Basically it is twice a month, so not every Sunday. Plus special brunch options for holidays, like Easter, which was always a huge hit in our family.
This is my personal review as a luxury travel expert.
We are long time Fairfield County residents who remember brunch pre-Covid and earlier, 25 years in fact. It was glorious. We had brunch today at the Hyatt Greenwich for the first time since Covid and it was good. It was $100 pp without champagne or Bloody Mary's, which is pretty steep for a regular Sunday Brunch. But the food was good and we have a large family reservation of 10 for Easter. Our question is if it will be as good as Easter brunch back in The day. We are told that the Easter Bunny will be there and that there will be more food, but that's all we know so far.
When I first started calling the hotel to make inquiries, not one person, including a manager, had any idea what the brunch would include, what was on the menu, or if the Easter Bunny would be there. I still have questions: live music, chocolate fountain, large fresh fruit slices? Sushi section with California rolls?
I FINALLY got a call back from Gabe, an assistant beverage manager with some details, such as that the Easter Bunny will be there. The other questions weren't answered in my voicemail but at least someone called me back.
It really is not okay for everyone who faces a customer or guest to not know about the brunch. I myself called the manager I spoke with back and told him that the Easter Bunny would be there and that he and his staff should be trying to sell this. They should have a sheet they go down with broad menu options (carving stations, charcuterie, fresh fruit, sushi, dessert options), price and anything else to sell another table. The marketing is poor.
I was able to tour newly renovated rooms during a media event with the investment firm and the renovated rooms were stunning. It is not clear to me if the hotel is still under renovation and I have family flying in from California for Easter Brunch and they will stay overnight the night prior. I hope they will have an experience better than some of the reviews I've seen in the hotel since the renovations.
The Atrium is gorgeous, as is the new grab and go stop at the entrance and billiard room, which is very cozy. It's all quite upscale and The staff is fairly attentive. The name Hopscotch for the on-site salon is immature, silly, dated and not befitting Fairfield County or Greenwich. But, kudos to the investment firm for having an on-site beauty salon. I don't believe there was one before the renovations. That's a great touch and I saw some people come out who looked superb.
More thought needs to go into how the hotel is marketed to the very particular audience they want to attract, but I would say it's off to a good start with the Renovations and a really lovely brunch.