Hyatt Regency Hesperia Madrid

My stay lasted one night only. The lobby is lavishly and beautifully designed, which you can see when you enter the hotel. The room they gave me was ok in size and clean in every corner. And the bed was comfortable enough to have a good rest in a soundproof room. I had access to the lounge, which is adjacent to the hotel's restaurant. I spent some time there and had a few snacks and drinks. I can’t say anything about the breakfast as I left too early in the morning. I enjoyed my stay at this hotel!

We stayed here three times, but it will be our last time. The hotel is just barely fulfilling the criteria of a Hyatt Regency and a luxury hotel in general. A few things that we didn’t like and are better elsewhere: - Rooms are not ideal with bad views, an uncomfortable bed, loud air conditioning and dusty spots. Sound insulation is nonexistent. - Service is minimal, with just one restaurant and a non-existent „market“ in the lobby. Room service is extremely overpriced. - Despite the gym advertised as being open 24/7, it’s closed after 11pm and it looks like it hasn’t been maintained in decades. - Some of the staff have an attitude and make you feel unwelcome - They sent an email before arrival asking for any special wishes, then didn’t follow up on a very simple request of mine. Why did I even bother to fill out the form? I didn’t sleep too well and felt like the 250€+ per night were not worth it at all. Of all the Hyatt hotels I have stayed at, this is probably the worst.

Best hotel in Madrid and worth the price. Location is also extremely strategic. Walking distance to shopping. This hotel has the friendliest and most helpful staff, from front desk, valet service to restaurant staff. Top notch team!

I stayed at this hotel and was truly impressed. The cleanliness of the room was impeccable – a solid 10! The breakfast was exceptional, offering a wide variety of fresh fruits, healthy food options, and a great selection of natural, diverse juices. A wonderful experience that I highly recommend!

We were there for 5 night with two toddlers, and the staff was very accommodating. While I would not describe the property itself as "stroller friendly", they went above and beyond to help us around with the stroller when needed. Every member of staff was extremely friendly and engaging with the kids to the point where our very shy daughter gave hugs to the F&B staff, Anna, at the end of the trip! Overall great experience. Would definitely return.

Great hotel in nice areq. Staff super friendly. Close to Puerta de Alcalâ. this is not the type of hotel where you walk out and get straight to the attractions. That is a good part because it is not as crowded as others that are closer to Palacio Real. Great for families they have sweets with two rooms with a lot of space.

We loved our 3-night stay at Hesperia! The room was spacious and beautiful, but our favorite was the convenient location! Just steps from the metro and bus stations that take you everywhere. One night we had tapas at the bar and the hummus is one of the most memorable apps we had in our entire trip. This was such a great redemption for our Cat 1-4 reward nights!

A fantastic experience at this hotel. We'd never been to Madrid before and were a bit concerned about the location since it seemed a little outside the tourist center. However, a station for the excellent Madrid metro was just down the street and could get us anywhere in 20 minutes. The room was great with a nice view. The bed and linens were perfect and provided wonderful nights of sleep. A special thank you to Marina for making our celebration trip extra special.

I was very happy with the stay. The staff were professional, the standard of service is high. Hotel is in a good shape in terms of up keep. Breakfast buffer is generous, I had dates, jamon ibercio, pan con tomate and tortilla de patatas almost every day.

The saying is that you cannot judge a hotel by its cover. This Hyatt was is completely the case. Ugly outside but pretty and warm inside. This hotel is not over the top but it excels on the basics. Customer service that follows up, staff that treat Globalists like they are valued. Imagine being given an upgrade without having to go to battle with the front desk. Good service just happens. Truly, is what is inside that counts.

A lovely hotel with great service and nicely appointed rooms. Convenient to metro stations and all the attractions that Madrid has to offer. There is a gym on the top floor, a restaurant, lounge and club lounge on the bottom floor. Overall, I would stay again.

Really, really excellent hotel! Am staying here for a week for a conference and really, I couldn't ask for anything more. The room is great; a queen side bed with lots of pillows and so comfortable. There is free wifi, of course and what I like is having a Nespresso machine here too. Bathroom is quite big and the shower is good. You get some big fluffy towels and also a dressing gown to use, as well as slippers. I can go on and on about the place but all you need to know is that it's a great place to stay and customer service is also brilliant. I called reception because I couldn't get the tv to work properly (my fault) and a technician came up in about 5 minutes. Excellent!

We stayed at this hotel for two nights as part of a Gate 1 tour of Spain. It is not on the heart of town and is located in a more residential area. I wrote to the hotel ahead of time to ask for a quiet room, away from the elevator, since we were celebrating our anniversary and were vacationing without our kids. They wrote back and said that they upgraded our room to a premium room, which was beautiful. The bathroom was spacious. The hotel has a pillow bar where you can call and ask for a variety of pillows in various sizes, ranging from "very soft" to lumbar support. A buffet breakfast was included with our room. There was a wide variety of food, including a delicious "make your own omelet" station where you can pick your fillings and they bring you an omelet. The fruit was fresh and coffee excellent. Upon arriving back to our room after our dinner, a complimentary bottle of Cava and delicious dessert treats were waiting for us as an anniversary gift from the hotel! We could not have asked for better service and I highly recommend this hotel if you are traveling to Madrid.

This is my very first review on yelp, but I simply had to broadcast the outstanding service of this 5 star luxury hotel. From the minute we arrived, the staff went over and beyond to help us with anything we could possibly need - walking itineraries, restaurant recommendations/ reservations as well as unique things to do with our kids. Rooms are clean and large, bathrooms modern and beds/pillows comfy as can be. What put this hotel over the top was our experience with Mr. Gutierrez from guest relations. Even after we left the hotel and needed assistance in retrieving some of our belongings from Spain, Mr. Gutierrez went over and beyond to help us - a degree of kindness completely unexpected. A first rate experience!

This hotel is fantastic. The all you can eat breakfast is out of this world, with very healthy items like various fruits, Walnut milk, soy Milk, greek yogurt, fresh fruit juices, sliced meats, and a variety of eggs, waffles, and delicious pastries. The rooms are super clean and fancy, and the best part is that the windows open. The rooms are kept very tidy, the staff even hung my clothes when I left them laying on my bed. The staff knows how to cater to their guests. Fantastic location.

Location is great! You are far enough from the hussle and bussle from the touristic center, yet the metro is 50 steps away and can get you the historic center in a few minutes. We were able to check in early after flying for 14 hours. Room is small but very clean. Staff is friendly .

Great hotel experience. Friendly staff, nice location just seconds from metro line, clean and updated look and feel. We were both very pleased.

Unfortunately, I have to disagree with the previous reviewers on the high rating if this hotel, especially given the price. While the service by the staff is tremendous, the uncomfortable bed ruined our experience. We were given a king size bed and originally delighted, however, once we got into the bed to sleep we found that it was actually two twin beds that had been pushed together. There was a hard section in the middle where the beds were joined, the bed made loud squeaking noises with the slightest move, and overall just a very old and uncomfortable mattress. For me, having a good night's rest is the most important element of a hotel and on this criteria Hesperia Madrid is very lacking. The staff clearly takes pride in their work at this hotel -- it's a shame that the management has not chosen to simply buy new mattresses for the rooms. If they had done so, this review would be four stars.