Hyatt Regency Hong Kong, Tsim Sha Tsui

First time staying at Hyatt Regency TST and it turned out much better than expected. The price is cheaper than Holiday Inn TST, but the overall experience is on a different level. The room is bigger, the service is much better, and the bed is far more comfortable. Breakfast has a lot of variety, and the lounge is open from 7am to 10pm — very convenient. The gym is decent, and the location is perfect. The hotel is in the same building as K11 Mall, and there’s a supermarket just one level down. The area is surrounded by shops and restaurants. It’s also very easy to reach the airport. Only a 5-minute walk to the bus stop, and the airport bus takes about 1 hour. The fare is just HKD 36, and children pay half price. Definitely will come back on my next trip to Hong Kong.

The rating on this hotel seriously needs to come down. It is a 3 star hotel at best. The breakfast and standard rooms need improvement. Upon checking into our room, there was old blood stains in the toilet which the staff quickly cleaned up which was appreciated however the cleaner also walked through our room with her shoes on. The room is extremely dated - you can tell anytime there’s a velvet chair. Outlet situation is also a mess. Have to ask multiple times for coffee at breakfast and the food is not good. I regrettably used my guest of honor pass here, which they said upgrades were not available day of but would contact me the following day to let me know if any other rooms were available - the day came and went and we didn’t hear back. Things like this make a huge impact on a guests experience- even an update would’ve been helpful. I am also a world of Hyatt member and this stay makes me reconsider whether it’s worth it. The location is good, and though old the staff does a good job cleaning (except toilet).

At this hotel, courteous staff greet you at every turn, consistently providing exceptional service. Within the hotel’s connected mall, you’ll find a variety of eateries, bakeries, a supermarket, and even a Mannings store for vitamins and over-the-counter essentials. One of our recent favorite discoveries is the Venchi chocolate and gelato booth. The hotel truly offers an impressive range of amenities. On the lower level, direct access to the MTR makes getting around especially convenient. The lobby café also serves excellent breakfast, lunch, and evening buffets.

How is this considered a 5-star hotel? The interior feels like a complete teardown — easily 30 years outdated. The hallways and rooms have a noticeable smell, the views are mediocre at best, and the furniture and walls are full of dings and dents. When I walked in, there were instant noodles placed on the countertop, which set the tone for how low-end the experience felt. Everything is still USB-A, there’s no coffee machine, and the overall room setup is far below what I expect from Hyatt. I usually stay at the Grand Hyatt, but decided to try TST this time — and I won’t make that mistake again.

Super central hotel in the K11 Art Mall, right in the heart of Tsim Sha Tsui. You have to take two elevators to reach the guest rooms, which is a little annoying. The lobby is located on the 3rd floor. The bathroom is huge and includes a tub, and the water pressure is amazing. However, the room is showing its age. There’s also a weird design flaw where someone can enter the bathroom through the closet. The Regency Club Lounge has amazing views, but the windows were a bit dirty (likely due to the typhoon a few days earlier). The breakfast was great, with a good mix of Asian and Western dishes.

The team was excellent right from the moment we stepped in on our friends trip. The lounge team - Conan, Alison, Stephanie in particular stood out with their warmth and fantastic hospitality. The rest of the crew did too - apologies couldn’t get their names! Concierge Alan was amazing as well with his responsiveness and positive attitude. Woudl recommend the hotel for sure - great location and access to TsT and the metro line!

This has always been our go-to hotel whenever we’re in Hong Kong. It’s perfectly situated in the heart of Tsim Sha Tsui, walking distance to major shopping malls, the MTR station, and an endless selection of restaurants offering everything from Thai, Japanese, and Cantonese to Filipino and Italian cuisine. The rooms are spacious and comfortable, with that unmistakable Hyatt quality, clean, modern, and thoughtfully designed. The fitness center is well-equipped and functional, perfect for a quick workout before heading out for the day. But what really makes this place stand out is the staff. They’re consistently warm, helpful, and genuinely hospitable, making every stay feel easy and familiar.

This hotel is in a prime location and offers comfortable, good-quality rooms. The check-in experience was smooth, and we appreciated the staff recognizing our loyalty status with a proactive room upgrade. While our visit was only for a single night before a flight, the service was outstanding. We look forward to returning for a longer stay!

Prime location. The hotel is in the tourist section of the island. It is close to harbor view, shops, and restaurants! My room was spacious, clean, and well equipped with everything I needed. Last but not least, excellent attentive services from everyone, from check-in, luggage care, elevator up to the room, to getting a taxi to the airport! I will definitely stay here again.

This is me my favorite places in Hong Kong to grab dim sum lunch. It has a long waitlist so do your reservations in advance. It is so worth it they do small plates of veg and non veg. Menu . You can keep ordering as much you like everything is so good here going with a larger group is more fun to really not waste the food . It's quality food , great service . It's at Hyatt regency in tst. I will be back for sure on my next trip.

The room was clean, odor free, furnishings relatively new & of good qualities though not luxurious. Bathroom spacious & well designed. Location was good, next to TST metro (N1 or N2 exit) and just stone throw from Nathan road. It self is part of the older K11 mall,iSquare is 5 min away. Gym was huge with large windows for city view, swimming pool was large with nice lounging areas. We didnt try any of the bars or restaurants in the hotel, we are in HK afterall.

FOOD: 4 SERVICE: 5 AMBIANCE: 4 VALUE: 4 We usually don't stay around TST as I find the area to be very touristy. However, because of loyalty points and promotion, we decided to give this place a try. First, the hotel is linked to the TST MTR station and the East Rail line, so access is very convenient. Second there is simply too many restaurants around the hotel to choose from. Third, the hotel is connected to the K11 Art Mall, with their own selections of places to eat and shop. Finally, the hotel is walking distance to all the shopping you ever want to do! Now, the hotel itself, from the moment I walked into the street level lobby, to check-in, to Regency Club to checkout, the service was excellent. We stayed in two different rooms during this stay, King bed with harbour view and Regency suite. The King room was fairly spacious for a Hong Kong hotel, 31 sq m, with a king bed, desk and a chair w/ottoman. The bathroom was large, with a single sink, walk-in shower and a full size tub. It was on the 22nd floor and had an "obstructed" ocean view. The Regency suite was huge! 49 sq m, with a separate sitting room, bedroom with a desk and a curved window, and a separate bathroom/closet area with a large soaking tub, walk-in shower, toilet room and a single vanity. For just 18 sq m more, it seem almost double in size to the king room. Each room was equipped with a Nespresso machine, hit water kettle, mini-fridge and bar with snack (extra charge) and complimentary bottles of water. The Regency Club served complimentary continental breakfast every day from 7:30AM to 11AM and afternoon tea from 5:30PM to 7:30PM. Both time they will have a selection of salads, cheeses, hot food, bakery items, chips & dips and beverages including beer, wine and limited liquors. Since the highest floor is only 24, paying extra for a harbour view is not really worth it. Splurge for a Regency suite if you can afford it!

Location, location, location. Located directly above the K11 Art Mall and two different MRT lines, you can have easy access to most places in Hong Kong with a 1 seat or 2 seat ride. There's still quite a bit of walking through the mall and the stations themselves to actually get to the stations proper, but you don't have to go outside. If you have heavy luggage or struggle with walking, when arriving from the airport, take the high speed train to Kowloon station and then catch a cab to the hotel. The fare is very reasonable - if your driver isn't familiar with the hotel (mine wasn't), tell them K11 Art Mall, Mody Road entrance (Mody pronounced moh-dee). My room was comfy and well furnished. House keeping was diligent and attentive. Overall the hotel was in excellent condition. A Globalist friend booked my stay using points, so I had club lounge access and breakfast. The breakfast in the lounge had a modest selection, with a mix of hot and cold items from American, European, and Asian staples. Each day there were also two made-to-order small plates (one Asian, one western). I say modest, but still 100 times better than you will get in America or Europe, except at the highest tier hotels. In the evening, the lounge has a similarly sized selection of food and drinks. Let's be real, if you're visiting Hong Kong the food is a waste of stomach space compared to all the delicious local cafes and restaurants, but in terms of convenience it's awesome to have, especially on days where you are wiped out from touring and Hong Kong's humid heat. The real perk of the lounge is the view - you have a relatively unobstructed view of Causeway Bay. While I was there, there was a fireworks display and we could see most of it. Not the best view, but from the convenience of your hotel it's hard to beat. Staff in the lounge was friendly and attentive - the remembered my egg and drink order after two days. Hong Kong is well known for a more curt service, even in formal settings, but I felt like the staff at the front desk and in the lounge were friendlier than average for Hong Kong. A major perk of the hotel is the pool - really nice on a humid day. Unfortunately it is shared with the residential building that takes up the majority of the floors above the hotel. The staff (note - they do not work for the hotel, but instead for the residential complex) there were less than pleasant and made using the pool feel like you were inconveniencing them. The hotel is also a major destination for weddings and banquets. Basically any time of day or night you will see people in the lobby waiting to check in. Your chance of an upgrade here is basically zero because they sell out often. Overall this is an excellent option for first time visitors to Hong Kong for the location. If I return any time soon I'll try to stay on Hong Kong island proper, but staying here wouldn't be a disappointment.

This is our go to hotel whenever we visit Hong Kong. It's conveniently located within minutes from all public transportation, shopping and dining. Spectacular city or harbor views on the higher floors. Clean rooms. Excellent breakfast and dinner buffet at the Cafe. Exceptional service from all staff members from bellhop to check-in to housekeeping to restaurant staff. Highly recommend.

Hyatt Regency TST! I had booked this hotel for two separate nights; the first and last night of my trips. The first day I got here at 6am (after being delayed by flights yay) and got upgraded to a bigger room, their deluxe, which was nice of them since I was only going to be here for 6-7 hours max. They also hold luggage in their basement level if you need them to do so (I used this a couple times haha). First off you're going to wonder how to get in. They have a street entrance on Hanoi, and you have to take an elevator up to get to the lobby. Other option is to enter through the K11 Mall and follow the signs to it haha. After getting to the lobby (which feels nice in its own right), you have to take an elevator up to your room. The room, after arriving on the first day with that humidity hitting me, was a godsend. It felt so nice and perfect for what I needed at that time. They have a good chunk of amenities, along with slippers for ya! Toothbrush and toothpaste, comb, etc. come with the room and they even have a few things you can borrow or call them to see if they have. The view is kinda blocked by some buildings but it's still a decent view- could see some of the harbour from the window. They have a universal plug here as well which is really nice to have, and everybody's best friend, Handy. Handy is a smartphone that you can take out with you, that I basically used to hotspot so I could get faster speeds (and surprisingly worked really well throughout Hong Kong). The bed was comfortable and felt really good to sleep in haha. For the shower they have a bathtub, a shower area that's L-shaped so you can step in and curve to the shower which I really enjoyed. They also have a shuttle that runs 18 or so hours a day. It's Bus K3 that takes you to Kowloon Station that you can transfer to the Airport Express bus that will take you to HKG. It's also really nice that there's a mall and Tsim Sha Tsui/East Tsim Sha Tsui MTR is underneath - you can avoid the rain and the humidity and get around easier! Definitely something worth the price (May 2019 was less than $200/night) and I liked that they were able to help with my late checkout requests as well. Kinda wish I were here a little longer since it was closer to TST which has a lot of other stuff, but glad to have had a chance to stay. Staff is pretty awesome here and will assist you if they can.

We loved our stay here. It's a nice hotel with a great location in the K11 tower. It's in close proximity to the MTR station, many restaurants, and convenience stores. We booked our stay in this area right before our flight at the suggestion of our friend that lived in Hong Kong. It was perfect because of its proximity to everything. From our early check-in at 8 AM after landing in HK at 6:30 AM we were delighted with excellent service that is expected from the Hyatt brand. The staff was friendly and helpful, the decor was modern, and our room was comfortable. The bed was so good that after our long flight we almost slept our first day away. They provided clean towels at our request and all of the common areas were immaculate as well. The rain shower was refreshing and overall the room was a nice home for a few days. Our view was of the city. It was not as special as the Harbour view but I liked being able to see the city every morning and night. The rooms are on the higher floors so we were able to get good rest We booked our room with the breakfast included from Hugo's within the hotel and it was delicious. With a great variety of items served the continental/buffet style definitely had something for everyone. Really good food and the staff was excellent there as well. I would highly recommend this hotel and we will most definitely stay here again if we're back in Hong Kong. I loved it here and look forward the next adventure.

This was our 3rd annual HK holiday staying at TST Hyatt Regency, and we never once had any issues. Previous two times we had stayed in a standard room. It's a fairly large room with a Queen size bed, work desk, and a spacious bathroom with rain shower. Check in and check out was always courteous with a big smile. Since I'm a World of Hyatt member, last day's late check out was always extended til 2PM. This time we decided to save up our points and upgrade to a Regency Suite. Never did I know there's a whole separate world in this hotel. We checked in on the 23rd floor with view of Hong Kong skyline and harbor. Breakfast, happy hour, and lounge access was included in our stay. There are good selection of Western and Chinese food to choose from at breakfast. You can also customize eggs to your liking. We only tried Happy Hour once during our 3 nights stay, and there were different snacks and hot entrees to choose from as well. You can also come in anytime til 11PM for drinks, cookies and fruits. Our Regency suite was immaculate. It's basically a large size flat minus a kitchen! We enjoyed the large windows with fantastic views. The Cal King size bed was comfortable. We had a bowl of fruits and a bottle of wine waiting for us in the living room. The rain shower had good pressure and the giant bathtub was perfect for soaking after a long day of walking in HK. I want to mention last year we had a very delicious and festive Christmas buffet dinner at the Café restaurant on the first floor. I very much wanted to eat there again on this trip, but alas too many good food to eat in HK! To get to the airport, we took the A21 bus and got off at Mody road. It was just $33 HKD and you just have to walk a few blocks. To get back to the airport, we got on the stop on Nathan Road. It was also very convenient to use the in room Handy phone as a wifi hot spot while sightseeing all over HK! I think the best part of this Hyatt Regency is really the wonderful staff and great customer service. Everyone are very welcoming and friendly. Thank you for a great stay - we will definitely stay longer next time!

There's nothing you can dislike about this Hyatt Regency. The standard King room comes with what you expect, a king size bed. The additional perks that you don't expect from a typical stay is an automatic sink, a huge shower, unlimited bottled water (you can get them from the fitness center), 24/7 fitness center, and a smart phone. Yes, a smart phone!! You can use this smart phone to make unlimited local calls and carry it around town as a hotspot for your own devices. Definitely very convenient to have. Everything is within walking proximity to this hotel, 3 7-11 just right around the block and food places. For our first night in town, we were a bit jet lagged and there were food places opened at 2:00am. And upon checking their hours, they also open early! McDonald's is also 24/7 and only a block away. Right across the street is the Tsim Sha Tsui MTR station. If and when I come back to Hong Kong, this will definitely be my hotel of choice.

The breakfast, lunch and dinner buffets were all stunning. Absolutely loved the variety at the hotel restaurant and the chefs were so nice for sure. But what was concerning is that I was sleeping on stained sheets that I realized 2 days into my 4 day stay. I asked for room service and my bed was made but the same exact stain was still there. They never bothered to change my sheets or pillow cases. I paid over $1000 USD for 4 nights and I really couldn't figure out why its not a general rule to change sheets. Hopefully they can retrain their housekeeping staff to not cut corners.

Nice hotel right in the heart of Tsim Sha Tsui close to many attractions and MTR station. Friendly staff. Room was cleaned. The only downside to this hotel is you have to take the elevator to the main lobby ( which i no longer remembered what floor it was) then switch to another set of elevators to your room. This is typical in many hotels in Asian but it get annoying.

Let me begin by saying this Hyatt Regency at TST got to be one of my best hotel stay ever. I'm a World of Hyatt member. That is one of the main reason I pick Hyatt. My options were Hong Kong, Sha Tai, or Tsim San Tsui. I have stayed at the Grand Hyatt Hong Kong for business before. Since this is a vacation stay, I didn't hesitate to pick the Hyatt at TST. Getting to the hotel from the airport couldn't be easier. I got an Octopus card from the airport customer service. The card itself requires a $50 deposits. Add another $100 for the Airport Express train. I personally added a total of $800 HKD as I can use the Octopus card to pay for many items in Hong Kong such as restaurants, 7-11, convenience stores, etc. Take the Airport Express train to the TST station. It takes about 20+ minutes with only 1 stop in between. From there, take the K3 bus. Once you are in the bus, it would be the second stop to Hyatt. Check-in is in the Lobby. Take a short elevator up from the parking lot (where the bus drops you off) to Lobby. The check-in is easy and friendly. There are plenty of staff onsite to help you. I booked the lounge access room. My room was on the 22th floor. The lounge is on the 23th. In addition, the first five days of my stay includes Bed and Breakfast. The room is very clean and quiet. My view faces a small portion of the bay but mostly the East of Hong Kong. I'm ok with the view as I don't plan to stay in my room majority of the time. Lounge is very clean and workers there are very attentive. Morning breakfast includes 3-4 hotel pick hot food, salad, drinks, etc. You also get a choice of eggs. Like 2 eggs over-easy deliver to to your table. We come to the lounge often to get bottle water all day. The outside temperature was about 92F with high humidity. Yahoo weather claims it feels like 114f. Bed and Breakfast. The restaurant to go to is down at the Lobby. Food is fantastic and delicious. They have American, Indian, Korean/Japanese, and Chinese style. Getting in and out - K11 Mall is right below the hotel. Two floors below K11 is the MTR station. You can easily go from TST to Central without taking a step outside. There is also a super market at K11, one floor down. Another good reason for Hyatt TST is the location. Good shopping area, iSquare is close by. You can walk K11 to iSquare via the MTR tunnel. Again, you don't need to walk outside. 2 blocks to the TST bay. Museums are close by like History and Science. Again, take advantage of the MTR tunnel to minimize outside walking during high heat season. Food in TST is best location in Hong Kong. I love cheap local HK food like Cafe de Coral and curry fish balls on the street (not exactly street vendor anymore.) There are lots of Korean and Japanese restaurants within 1-2 blocks away. Great local HK style breakfast at A+, thats the name of the restaurant, A+. From staff to location, this is my best stay ever. The room is quiet and the staff is great and helpful. I stayed for 10 days. I will definitely come back again.

We stayed here for two nights during our short trip to Hong Kong. The location is very convenient. There's a MTR station right outside the hotel and also many shops and restaurants within walking distance. We took a taxi from the airport and it only cost about $40 one way. Customer service here was really good (not sure if this is the norm for Asian countries or just for Hyatt's??) and they also gave us a free upgrade for our room. We didn't have any time to use their amenities but I did see the pool and hot tub from the view of our hotel room. They also have a free smartphone that you can use during your stay--pretty cool and convenient if you don't have a smartphone with data in the country. Overall, would definitely recommend :)

Awe everything about this place was amazing! We were picked up in their Mercedes at the airport and transfer back to the airport when we departed. It was like having a price guide who was knowledgeable and educated about the area and was able to make recommendations. The buffet for breakfast and dinner was top notched can literally move in and eat this all day and everyday! All the restaurants were amazing and memorable, even the room service food was authentic and yummy! The spa service was definitely one of a kind. I had a Thai Chinese girl who did a Thai massage and by far she's the best massage therapist I've ever had experienced in my life! All the bones were aligned and cracked with muscles being circulated and knotted out. The facial was another one in a lifetime experience as the specialist double deep cleanse my skin and seriously spent the time to extract the pores as I've gotten the deep clean glowing facial and I'd said it's worth every penny and it was the best facial I've had experienced in life because it was relaxing and not a lazy facial! Hands down to this place for the overall experience!

One of my favorite Hyatts in the whole brand, and it's "only" a Regency. The standard rooms here are phenomenal, especially if you get a high-level harbor-view room. Our favorite feature is the bathroom, which is a good compromise of privacy and completely exposed that a lot of Asian hotels seem to have. The mirror behind the sink actually is a sliding door that can open to give you a view of the bed and window, but closes securely if you're traveling with people you'd rather not see do their dirty business. The bathroom itself is roomy, even though the toilet and shower wasn't separated from the vanity area. The living area itself is also roomy, very wide by Asian standards, and with enough room for a king bed and couch. The room also comes with a smartphone for your use during your stay. Great for those who don't have a phone with data in HK; it features free phone calls and WiFi hotspot. I just took ours, turned on the hotspot, and my wife and I accessed the web using our own phones while the Hyatt phone stayed securely in my bag. Wherever we walked, we had Internet access with us! The Regency Club is definitely one of the best, with a spectacular view, hearty breakfast, and nice canapes for their evening reception; I'm a sucker for fresh-squeezed OJ, and it was available here all day (open 7am-11pm most days). The staff here is awesome, they know how to go out of their way to make your stay comfy and memorable. The hotel itself is centrally located, attached to the K11 mall and accessible through the concourse between the Tsim Sha Tsui and East TST MTR stations. (Note: While the directional signs say this hotel can be accessed by the N3 exit of the MTR station, the N2 exit was much less walking and navigating to get to the Hyatt. Plus, N3 leads into the mall, which is closed after 11pm.) Also easily accessed from the Kowloon Airport Express station via free shuttle bus that runs every 20 minutes or so, making a circuit loop at various hotels. The Hyatt Regency is the 2nd stop on the K3 shuttle bus line.

Like many other places in Hong Kong that's short on space, the drive up to the Hyatt is not impressive. You're basically below ground (B3, to be exact), and there are no markers as to where private cars, airport shuttles and taxis can congregate. The drive up is a myriad of twisted road. The "formal" entrance to the hotel - on Hanoi road - is also confusing. Blink an eye or bat an eyelash, then you would've passed the "main entrance" and end up in a hot dog/yogurt shop. The actual entrance is flanked by a flower shop. The hotel is also accessible through the K11 mall, although that's discreet, too. Basically, if you even find the entrance, give yourself one gold star. (Though the gold star hardly offsets the thousands of HKD you would have already shelled out for a room at this place.) Once you find the elevators and go up to the Lobby level, the fun doesn't stop. You're immediately met by the buffet restaurant and Hugo's. The front desk doesn't even start till you make a right turn. It's as if the Hyatt TST is an exclusive club that doesn't want anyone to find it, but once you do, they act as if you're the best thing to happen since hot dogs and yogurt. The check in process was a little tedious, but I've found that with most hotels in Hong Kong. Despite having pre-paid and filled out our information online, it still took a while for the front desk clerk to get all of our information in the system. We were also given an upsell for a harbor view room (HKD400 or so more). Because we refused the upsell and had purchased our tickets through a discount website, we were given a room right across from the elevators...although a room across from an elevator in the Hyatt is still a thousand times better than any hovel you will call a "home". Noticeably different is the larger-sized rooms of the Hyatt, compared to other hotels. We had a two double beds, which were "Chinese double sized", but very comfortable. The mini bar was well stocked with tiny bottles of booze starting at HKD75. Drinking water was everywhere and FREE...though if you consider how much you pay for a room here, you'd expect to be owning shares of the water company. The bathroom is mightily impressive, with a separate tub and shower (with a rainshower head). They also don't skimp on the freebies of shower gel, shampoo, and so on - and a little list in the bathroom tells you exactly which items are FREE and which are NOT. (The waiter style wine bottle opener, BTW, is FREE.) Despite not having a harbor view, our room had a great view of the large swimming pool and jacuzzi. The pool didn't appear to be very deep, but there was a lifeguard on duty at all times, whenever there was someone in the water. Hotel staff was attentive, but not overly smarmy. Despite its price the hotel was packed with guests, probably due to its great proximity to all things in TST. A wonderful alternative to being frugal and eating your noodles from a cup...except, after a night here, that's pretty much what I have to look forward to for the next month.

We just stayed here during Chinese New Year . What an awesome hotel. Their staff is very super friendly. They remember you by names and are so attentive and super helpful . We arrived super early like 7AM and even though check in time is at 2PM, they were able to give us a temporary room until our " room" was ready to be checked in. Location wise, you can't beat this location, it is situated in the heart of Tsim Sha Tsui , walking distance to all the great restaurants and malls. 5 min walks to the Harbor and 10 minutes walk to Hong Kong Culture Center where we saw the 3D Pulse Light Show. It also has direct access to 2 MTR subways. We are extremely satisfied with our stay here and will come back to stay here again for sure.

My first time in Hong Kong was very memorable because of this hotel! This hotel provides a smart phone for you! YES, a smart phone with wifi and data so that you can get around the city yourself. I don't know any other hotel that would do this for their guests. It was a lifesaver. The rooms were huge with a nice harbor view and the bathroom was pretty spacious with a rain shower and tub. The hotel is located in a convenient area can be accessed from the K11 mall with an MTR station right across the street. There's food and shopping all walking distance with most places opening till very late. Definitely going to try to stay at this hotel again the next time I come back.

For a competitive hotel market like HK, the Hyatt regency is a well known and long standing symbol of the TST area. Conveniently located right next to the East TST MTR station, the HR was a bargain category four redemption from the World of Hyatt rewards program, but with all the bells and whistles of a grand Hyatt. The service was friendly and prompt. Our room was serviced twice a day without question. The club lounge offered ridiculous views of Victoria Harbour. The happy hour had a delicious spread of eastern and western cuisine. Will def be back

This hotel is incredibly positioned in the heart of the teeming Tsimshatsui tourist shopping district. It is on top of the K11 mall. Lot's of shops and all kinds of restaurants are on the lower floors. The shops here are nicer, but the shops just outside the street have more goods crammed to the ceilings:-) Hotel service, room size/appointment are all right up to Hyatt standards. And they do remember your preferences, not all hotels do. Excellent location with mtr almost at the door. Going to Central or Mongkok is a cinch. The Cafe, Hugo's restaurant and Chinnery Bar each has a time tested formula rooted in the old Hyatt Regency long before this one. Quality is consistent. Evening minstrel at Hugo's, singer at Chinnery. I do have curiousity about the 15' high mirror standing against the wall in the lobby. Been there since day one, and very useful really. Is it going to always stand on the floor heh heh? Fine hotel for relaxing at the end of the day. Quality has been consistent over the years.

A very convenient location, right at the heart of Tsim Sha Tsui. Entrance to MRT is right across the road from the lobby and the hotel can also be accessed from the K11 mall but accessing the hotel from K11 is quite confusing. Airport pick up was pretty prompt. There are at least 2 exits to exit after customs and If you don't see a hotel representative holding up your name, swing by towards the hotel counters as all major hotels have counters to help out. The drive to the hotel takes anywhere from 30 - 40 minutes depending on traffic. King size room is pretty standard with a king size bed, desk, single seater sofa and ottoman. Overall felt spacious and the view of the harbor from the room was nice. Drawback - The power outlets in HK are the three prong UK style and there is only one power converter in the room. Bring your own adapter if you need to charge multiple devices at the same time. Didn't get to use the amenities - swimming pool, gym, etc. This is the second time I am staying at this hotel in less than 7 months. I plan to stay here in the future as well and Hyatt is my preferred choice for staying when I travel to Asia.

We stayed here for new years eve and had a great experience. I love Hyatts in Asia so much more than hyatts in the states :P They email you a few days in advance to check with your plans and to help you plan accordingly. The staff here are all very professional and very helpful. We were able to see the harbor from our room which made it easy to watch the fireworks, however the fireworks only lasted 10 minutes so we missed them anyways :P Oh! This hotel is also a bit hard to find since it's attached to the mall at TST, but not immediately obvious how. On the first floor, ask around. The entrance is in the back to the side and there aren't too many signs directing you in that way. You can also get to the elevator area from street level if you find the side door. I recommend goign through the mall though if you're unfamiliar. From ground level, you'll take the elevator up to the lobby check in area.

Nice place, great location. They give you a free Handy android phone to use on your trip. No more missing sights because you got lost without a data connection abroad. Friendly staff. Outdoor pool and whirlpool. Didn't use -- but observed from above the people laying out were covering themselves because of the wind..which in a big part is due to design of building and pool deck. Separate men and women's locker rooms each with a steam room (no sauna). If you have kids they gave a playground on the pool level on the opposite side of the building (there are upscale residences in the upper floors of the building that share the pool and facilities). No USB on TV for charging devices but they included a power converter in room for an extra way to charge devices. Weird lighting controls--if you need to use bathroom overnight turn on the vanity mirror as nightlight instead of walking to door and fumbling to figure out which switch is for bathroom. Despite being a hugely tall building no upstairs lounge or bar. The music / tv piped into bathroom with volume control is a nice touch. Really nice rain shower with fantastic pressure. The subway stop is directly outside the lobby door. If you're traveling with two people to airport other options are cheaper or similar. UberX to airport is around $30 USD with no surge though at peak in the morning we had to wait 15 minutes for the 2.6x surge to go to 0. Uber black would be around $50 USD but less likely to have surge pricing we found. The A21 airport bus is also very close and would be the cheapest option--we used that last time and it is a pretty decent option which also has free wifi on board. The stops go along the nearby street to the north and after a bit of stops it goes express the rest.

What an awesome hotel! Beautiful and extremely clean rooms, nice modern looking bathrooms, great view of Hong Kong, extremely friendly staff, and best of all- the best breakfast buffet I've ever had at a hotel! The breakfast had everything you can think of! American and local cuisine. About a dozen different types of fresh juice, omlette bar, fried rice, dumplings, pastries, cereal, fruit, etc. I was very satisfied with my stay here and made an overwhelming first time trip to Hong Kong feel easy.

The Hyatt Regency in located in the Kowloon side of the city and is in one of the best spots in town to be in. It's convenient location is reason enough to stay here, but the rooms aren't too shabby and the staff are really friendly which just add to the experience. It's rooms aren't the largest by any means, but you have to remember that you are in Asia and rooms are generally smaller unless you stay at a western style chain. That being said they are well laid out and tastefully appointed. It was comfortable and the housekeeping staff kept it very clean and orderly during our stay. While the hotel occupies the lower floors of this sky-high tower, it still has some great views of the surrounding neighborhood. Service was stellar and the staff incredibly pleasant. They checked us in quickly and got us up to our room, they made up and kept our rooms neat and tidy, and even provided local recommendations that made us feel like we were local, not tourists. It's location is the right spot to visit the entire city from. Especially if you don't mind taking the subway since it is right above one of the largest (if not the largest) station in the MTR system. It literally sits right above the Tsim Tsa Tsui station which connects to all aspects of the city. It's also a short walk from the waterfront and a short ferry or subway ride to the Hong Kong side of the city. When it comes to experiencing the city, the Hyatt Regency Hong Kong definitely was a nice home base to fall asleep and replenish my energy!

Big thumbs up! This is an excellent hotel! I just checked in again and they continue to delight me. As a Hyatt top tier member, I get an upgrade to the club lounge floor, and they usually treat me to a high floor harbor view room. (Ask for a xx08 or xx23 corner room -- larger, and with a direct view of the Panasonic sign from your bed). The hotel is located right on top of TST station, in the K11 Art Mall -- actually a more exciting mall that has some local artists and non-conventional stores, rather than the boring old Prada type stores that blight the typical Hong Kong mall. The club floor benefit is pretty good, with an evening happy hour from 5:30 PM to 7:30 PM and breakfast in the morning. Very friendly staff! I've spent upwards of 500 nights in Hong Kong hotels over the last decade, and although there are fancier ones (MO, IC, Conrad, Shang, etc), this Hyatt gets a lot of things right and is excellent value for money.

Stayed here about a year ago. Got a great room with club level access on points. You get free breakfast and afternoon snack in the club lounge which has spectacular harbor views. Rooms here were very clean and modern. Service was top notch in the club level with restaurant reservation hep and even helping me make arrangements with my grandma! Great location with easy access to shopping, restaurants, and the MTR.

There is absolutely nothing to say against the Hyatt Regency Hong Kong. It´s perfectly located in Kowloon in a very impressive high-rise (even for Hong Kong standards). Service is friendly, efficient and welcoming (something you might not always experience if you happen to travel with a same-sex partner). I love the suites in this hotel! The design follows the slightly bent shape of the building which makes for relatively narrow but long rooms. Your bed is basically facing a whole wall of windows which makes the TV obsolete. I actually prefer the rooms facing away from the harbour as you really get a fully immersive "Blade Runner"-vibe some 400ft above Kowloon. The breakfast in the ground-floor restaurant is absolutely amazing and one of the best I had anywhere. The variety and quality of local and international food is just stunning. There is also a VIP-lounge which I found a bit of a let-down. Apart from the great views, it offers pretty unflattering lighting and the usual free snacks and beverages for the freeloaders....but that might explain it´s bland interior.

first visit was fantastic, great service, attention to detail, super clubroom, view to die for. second visit we didnt think it would get any better but it did with an upgrade to a room that i could only imagine alexis carrington would use when she would fly over to sign the deeds for the south china sea rigs. i suggest you dont eat for a few days and then go make a reservation for their buffet. i am a big fan of a buffet especially one that has 5 different chef stations with 5 different themes. Im going back to stay again next visit

Beautiful hotel in a centrally located part of the city. The staff from bell captain to mangers are all courteous and warm. My family and I enjoyed our stay tremendously. The front office manager needs to be specially recognized- Simon Chan went beyond his job to make our time at the hotel comfortable and nice. His concern for our satisfaction was very obvious and he made us feel valued and taken care of. Amazing hospitality at this hotel. We plan to stay here again for our future vacations to Hong Kong and highly recommend this hotel.

this is my 2nd stay at this hyatt facility. i was here in jan 2013 for a 2 wk visit. enjoyed that visit that i decided to stay again for this vacay. the hotel is unique from othr hyatt properties ive stayed at. how many rooms haf a wall open up from the bedrm to the bathrm or bathrm into the main closet for that matter? 2 bottles of water are complimentary n can b replenished daily. a nice perk different from 2015 from 2013- free smartphone loaner.

Love this hotel, hands down. Great location atop the TST and East TST MTR stations. Only one stop to Hong Kong from Kowloon. Can enter the MTR directly from the hotel entrance without leaving the aircon. Spend any time in SE Asia during the summer and you know how great that is. They also have an outdoor pool and hot tub on the 9th floor. Staff were extremely nice and accommodated me when they couldn't honor my early check-in. Logged me into their fast internet access while I waited. Offered to call me on my US mobile when the room was ready. Free, multi-lingual Android mobile phone with 4G internet access and hotspot just waiting for you. Totally free, in your room, on the desk, take at your will. Had all sorts of location data and suggestions on where to go and what to do, plus free international calls to US, Australia, China, and more. There were ads and sponsored content, but you could login to your google accounts, use google maps and other non-sponsored apps that were even pre-installed. I was flabbergasted and skeptical at not having a fee to use the thing, but there really was no charge on my bill.

Good enough hotel. Staff was very friendly and helpful but frankly there's little to no view to speak of outside of the ones offered by the suites and the rooms are definitely on the smaller side. A good hotel option if you're on the Kowloon side though.

For my mother's birthday, we chose to stay at Hyatt Regency hotel while we visited HongKong. We booked room with additional room decoration service in order to surprise my mother. When we arrived, the front desk not only told us that they didn't decorate the room, but also arranged our room on the smoking floor. Hotel never asked or informed us of smoking floor before. The room was full of cigarette smell. We asked to switch room and they refused without apologizing. The hotel definitely made my mom having the worst birthday ever. I am very disappointed and mad at the service and attitude the hotel presented. This shouldn't be how a five star hotel acts. SMH

Came for 3 nights for the second time in 2 years - due to location. It is literally right in the heart of TST with the MTR downstairs. As Diamonds we were upgraded to a suite facing Victoria Harbor, although we weren't high enough to be looking at much - it was still nice. they whisked us up into the lounge for check in and the food at the lounge here is definitely not as good as GH across the way. This property isn't as swanky but still very nice and the location is its selling point. 7-eleven downstairs for anytime snack/drinks if necessary and a few cha chan tangs around that close pretty late. Would def come back the next time in HK. You can take the airport express to Kowloon station and either take the free hotel shuttle but that may take a while - K3 bus. Or you can cab from kowloon to the hotel from Kowloon station.

Excellent hotel. Very clean, cold AC in the room, free phone with wifi to use during your stay in Hong Kong, great location. Very good breakfast buffet $140 per person if you are a hotel guest.

Pretty nice. The room was well-appointed and modern for a Regency (far better than the Regency in Tokyo) and the location was great.