Hyatt Regency Moscow Petrovsky Park

I m staying in room 803. The room is unbearably cold; I couldn’t even sit at the desk for 30 minutes to check my emails. Despite calling twice yesterday and today, the issue was never resolved, nor was I given any information. A hotel this beautiful does not deserve such poor service. The front desk team lacks initiative, most of them don’t speak English, and you can clearly feel that rigid rules take precedence over guest satisfaction. After this experience, I will not consider staying at this hotel again.”

everything worked out perfectly. check-in was fast, room clean and modern. breakfast really good, lots of options. what i liked most - staff actually listens and reacts quickly, no need to repeat anything. definitely would stay here again.

The staff at the reception desk on the 1st floor and the fitness desk on the 4th floor were very kind and professional. Blonde Anna was very friendly and gave me a good first impression of the hotel when I checked in, Dark-haired Anna was very good at English and there was no problem in communication at all, When there was a small problem in the room(the shower was broken), the feedback from the reception desk, ''handsome bearded male staff'' was quick and accurate. Security guard in front gate made me feel this hotel is safe. The other staff i did not mentioned were all kind as well. I really appreciate. I stayed 1week, but the housekeeping team missed one thing almost every day, except 1day,, 14th Jan, 2025. This day everything was perfect, so i want to say thank you to staff who cleaned room 619 that day. But the other days,,, One day they forgot to put out towels, the other day forgot to empty the used capsules in the coffee machine, and another day they forgot to refill the toilet paper, or they forgot to refill the tissues. I thought they were blatantly asking for a tip, so one day I gave someone a thousand rubles and asked them to do the cleaning well, but exact that day they missed one thing again, so it seems like it wasn't intentional. Ofcourse the staff could be inexperienced, but definetely it seems like management and supervision procedures need to be strengthened. Still everyone was kind and maintained smiling face.

check-in was very fast, from the start felt like they had everything under control. i was a bit confused about the parking levels, but the concierge explained everything very clearly, so no worries. the location of the hotel is nice and the view from the room was promising.

For 5 stars hotel!!!!! Its not at all 5 for what i saw ,,room not clean ,the bed so low & the mattress so bad my back hurts so much,,also the waiters on the breakfast are not professional at all if the customer wants to pass they should be waiting to let them pass and then they can go..no the waiters you have they want to pass first then the customer omg what that!!!!! In another way this is the first time i saw 5 stars hotel the bar is empty!!!! Nothing on it….. !!! We are bot at 2 stars hotel ,,also not everyone speaks English how come!!! I m totally shocked by that…even the internet so bad ,, TV channels they have 27 channels nothing you can watch just there channels all in Russian & you can’t mirror from our mobile ………will not come again for the rest of my life to Hyatt Regency Moscow

I had a two-night stay and absolutely loved everything about this hotel. The location is excellent close to key attractions yet peaceful enough for a relaxing stay. The hotel offers fantastic amenities, including a beautiful spa, modern gym, and a great selection of dining options.||The rooms were spacious and very comfortable, and the staff were welcoming and professional. Everything from check-in to check-out was smooth and pleasant.||Highly recommended I would definitely stay here again!

I had a two-night stay and absolutely loved everything about this hotel. The location is excellent close to key attractions yet peaceful enough for a relaxing stay. The hotel offers fantastic amenities, including a beautiful spa, modern gym, and a great selection of dining options. The rooms were spacious and very comfortable, and the staff were welcoming and professional. Everything from check-in to check-out was smooth and pleasant. Highly recommended I would definitely stay here again!

Had a lovely stay! The hotel was clean and comfortable, with a very welcoming staff. The fitness centre was well-equipped and perfect for keeping up with workouts while traveling. Breakfast was a real highlight – fresh, varied, and delicious. Would definitely stay again!