N M.
Yelp
I was booked in for one night by my employer as I was presenting at a conference the next day. I live in rural WA so travelled down the night before.
The employer made a mistake with the date. I called twice to change it and confirm change.
Still, when I arrived there was a hoo ha about it being the wrong day. I felt embarrassed and stressed.
Eventually it was sorted out. And the ladies at the front desk were kind. But this shouldn't have happened! We RANG to confirm!
Your patron parking signs are atrocious.
I drove four times around the block in PEAK HOUR attempting to see where underground parking was with impatient drivers banked up behind me. In the end, I parked on the street and walked until I found the entrance. You need a bigger, MORE PROMINENT sign. It's almost as if you don't WANT people to know where it is.
I had an a erase room overlooking busy, noisy Adelaide Tce. From the moment I walked in I was assaulted by a horrible, mouldy smell, like a hot, steamy bathroom that had recently been.....used....maybe it was emanating from the revolting, beige coloured cushion material that covers the wall behind the bed? Had to open balcony door to air it but no use. Then, even with balcony door shut the noise of the street is a cacophony of traffic until around 1am then police sitens at 3 and rubbish trucks at 4.
The bed was comfortable and the shower hot.
The products are nice. The bath was too small, lengthwise, and I'm no Kobe Bryant. Very uncomfortable.
Food; I had a mean, less than half a small glass of cheap white costing more than seven bucks. Just pathetic. The picture shows more liquid as I added some water to my glass.
The tempura prawns, $24, out of a commercial packet I think, were nice, but too many when just them on the plate and marred by nasty, bottled, sweet chilli sauce.
No garnish, no love. Not even a slice of lemon.
No water offered at the Conservatory Cafe. Had to walk around and find the communal water dispensers in the lobby.
At no time was the free wifi numbers or codes displayed anywhere in the hotel or room and not mentioned once by staff.
The elephant fountain was switched off for maintenance.
Sad grand piano sitting there covered. HORRIBLE, soul destroying generic musak playing in the background.
Ambience; zero. Not once was I asked if my meal was OK by the bored young men serving. They also rolled their eyes and intimated some disparaging remarks about the hotel which probably would get them fired if I repeat them.
In retrospect I'm glad the fountain was off as I think there's a mould problem in your hotel.
I ordered fish and chips at $30.
It was plonked down unceremoniously and in about five minutes suggesting microwave city was involved. About $2 worth of generic, frozen reheated chips, two battered pre frozen fillets of tasteless fish of the type you can buy from a supermarket for about $6, and a tiny bowl of tartare sauce with perhaps two crushed capers in it....probably bottled. Not a leaf of salad, a piece of onion or tomato...nothing whatsoever to cut the grease. I couldn't finish the bland, grey fish. Again, as they'd say on MKR or Masterchef....prepared without care or love. Or pride. It's not even that the food was average....it's the outrageous prices you charge for it.
What's your excuse?
Do you think international visitors and guests won't care?
Breakfast at $35. Just barely acceptable. Limited cut up fresh fruit, and OK cereal selection. Dried out, poor selection of bland pastries. And overcooked bacon and dried out veges and mushrooms and tired rice sitting in steamers/ trays. Though I ate relatively early at 8am it seems the food had been sitting there a while. The poached egg made for me by the server was nice. I might have eaten $5 worth of food, total.
The conference room was well lit and comfortable. The IT worked well. The chairs were comfortable. The microphones on tables worked well also. There were lots of power points for charging.
Your conference lunch offerings were so so.
The coffee, surprisingly, was good. And the little ham and cheese croissants at morning tea, while stone cold, had flavour.
Apart from that, this like the other meals,was very disappointing.
Dry, savoury pastries and bland sandwiches, all with red meat in them, no salad only options; yet you had some unwieldy bowls of salads made with rock hard lumps of vegetables like carrot and beetroot sans dressing...why not have more finger food based items considering your guests are all standing up balancing plates awkwardly while talking with their colleagues and attempting to wrestle with messy, slippery salads?
Unimaginative, and unappetising.
There was nothing sweet on offer which might have been nice after such bland supposedly savoury offerings....
When it came to leave, I walked around the carpark for 20 minutes to find the pay station. NO SIGNS or ARROWS. ANYWHERE. Frustrating. To top it off, looks like you've over charged my employer for 2 nights.
