Hyatt Regency Savannah

Highly recommend the Hyatt Regency Savannah! My granddaughter and I have a girls weekend and this was the perfect spot for base camp. We were able to comfortably walk to lots of landmarks, restaurants and shopping. When it was pouring rain we took an Uber and their service was amazing, prompt and friendly drivers. We did use the valet service and that was great but we never took our car anywhere. We did see a few open spots we could have parked but it’s just too much hassle. We had cocktails at the lobby bar upon arrival and it’s a decently priced happy hour. We did not use their restaurant. The room was clean and the city view was very nice! I’d stay there again.

From the moment I stepped out of the car, I was impressed with the Hyatt Hotel! The doorman helped us with our luggage, and walking into the lobby was a breath of fresh air—clean and absolutely stunning. Customer service from every staff member was top-tier. The room we stayed in was clean and spacious. I especially loved the complimentary wine tasting (just a heads-up: it’s one glass of wine per day. The hotel pick). They also give you a $5 voucher to use at their corner store, which was a nice touch. The hotel really seems to think of everything to make your stay comfortable. One thing that blew my mind—we were able to log in to our own Netflix account to watch shows. How nice is that? The location is also a major plus—everything is within walking distance. Each day, they had fresh fruit- or cucumber-lemon-infused water available in the lobby. Hands down, I loved staying here and would absolutely do it again!

Built over River Street, this modern hotel offers convenient access to the many great shops, bars, and restaurants in the area. The bar and restaurant within the hotel with live music is perfect after a long day of sight seeing with a balcony facing the south River Street area. There's also a large open sitting area facing the north River Street area. Rooms are clean with comfortable beds, dark sleep in curtains and smart TVs.

The location of this hotel is fantastic — right by the river, with easy access to everything. The food at the restaurant was great, and the staff there were super friendly and helpful. I really appreciated their service. However, I booked a river view room expecting a nice view, but it was not quite what I imagined. Half of the window was blocked by another building, and only a small part of the river was visible. Considering the river view rooms were priced at more than double the usual rate during the holiday period, I would have chosen a cheaper room or a different hotel if I had known this in advance. After I checked out, the hotel overcharged me — both nights were billed at the higher rate, even though my booking clearly showed different prices for each night. I had to call customer service myself to get the price corrected and the difference refunded. Overall, it was a so-so experience. Great location and good food, but not quite worth the premium in my case.

Overall was a great stay! Staff was always friendly and helpful!!! Room was clean and tidy, they have lots of spaces to hangout for guests and the food was amazing! My only thing I could complain about is that the sheets felt like sleeping in plastic.

Great hotel right in historic downtown savannah. Staff was very professional and courteous. However I gave it a 3 star because come on Hyatt, towels that looked almost shredded. The towels looked old and worn out. Throw those towels away and buy new ones your hotel is not cheap! Everything else was great.

Service and location were good. However, the blankets in the rooms were horrible. They were thin cotton like you get in the hospital. I miss having a fluffy comforter. I froze in the air conditioned room. I even turned the temperature up. I had to put my workout clothes on in the middle of the night. I asked for another blanket the next day and got 2 extra thin cotton blankets.

Great location with some rooms having beautiful river front views. The lobby was beautiful and offers a lot of perks during your reservation. My concern would be the quality of the rooms for the price. As you can see from the videos our shower had some drainage issues. Maybe because this is an older building but still you'd expect a little more from a Hyatt property.

The best part of my trip was meeting Joanta on 9/24! She was beyond helpful in her knowledge of everything, and she provided the highest level of customer service ever received at any Hyatt I have stayed! I also received great help throughout my stay from all of the food and beverage staff that worked the conference I was attending. I will write a separate review for the check out since the ball was fumbled and that point and I don't want to take away from all of the great things I experienced from other staff for my 1st 3 days there.

The price is good, but amazingly, they don't offer guest parking. One night is $100 for the room, and parking only valet and it is $50 per night. Very rarely I see hotels without parking for the guests, especially at this high cost. Across the street, private parking is $23 per night or if you can free street parking from 8pm to 8am. My room does not include breakfast, but with 2 bottles of water in the room. The lobby noise can come to the room, which is not too good. And around 9am, I can hear door knocking outside on other rooms from room cleaning service, they are working hard. Overall, this is a nice spot without nice offerings. That is how I feel.

The good about this hotel and we have stayed here several times is when you get a room facing the river it's great to watch the freighters and various ships go by in fact that's the only reason we choose this hotel. Our first day we had a leak in the bathroom from the ceiling and even though it was reported no one ever came in did anything about it so we always had to leave a towel on the floor otherwise it would be a puddle This time, of course we are there during the cooler months and had to use the heat. Woke up at 4 o'clock in the morning and my head was spinning had to open the patio door to get some fresh air and not sure if it was related to the heat or what it was , but I've never woke up this way before except the one night we had to turn the heat on. For a Hyatt hotel, the rooms definitely need to be modernized for the price they charge by the time you pay for your room pay for valet parking. Pay for tips for valet parking and everything else the cost add up quickly. This is a dog friendly hotel, and I saw no issues in regards to people and dogs so that was a plus Well, we stay here again most likely we will because of the views but up to three times we've been here. I would say this time has probably been the worst experience of all of them.

To be honest, the hotel was pretty dated. The rooms are kind of small and parking at $50 is pretty crap. I will say the staff is redeeming even though the attached restaurant is trash. Convenient to River Street, sucks when getting the valet parking. They literally will get your car when they feel like it.

* Price: $200-300. The valet is $48 per day. For the location, it is reasonable for the tourisy area. 3+ star. * Accommodation: spacious room, indoor pool, gym, toiletries, fridge, a coffee maker with supply, a safe, an ironer, 2 free water bottles, a hair dryer. There are no slippers or bath robe. 3-4 star. * Location: very convenient right on the river walk, historic district. Closed to all restaurants and shops. 5 star. * Motif: modern lobby, nice and clean rooms as expected for Hyatt brand. 4 star. * Service: nice and friendly. We left our Bluetooth headset and charger after checking out. The housekeeping staff mailed to us. 5 star. Stayed here overnight while visiting Savannah. We booked the river view suite via the World of Hyatt. We were able to get early check-in and late check-out, waived resort fee. We only have to pay the valet fee. There is public parking across the street for $25 per day. It is a very convenient location. The river walk is right outside of the hotel, with a nice sunset view of the bridge, many restaurants, and bars. The lobby of the Marriott with dinosaur and mineral exhibition is worth checking out. We did not eat at the Hyatt 's restaurants. We had dinner at the Olde Pink house and brunch at Vic's on the river (see my reviews for these). The suite has a big king bed with comfy bedding and a pullout sofa bed, 2 big flat screen TVs with netflix. Overall, it is a nice hotel to stay in the area. I was surprised that they had only 3 star.

The best thing I can say about this hotel is the location. The valet service damaged my vehicle and claimed no responsibility, stating that they did not cause the damage. That is a total lie. I would not pay $700 a night again to stay there. Also, the valet service was extremely slow. Understandable when we checked in at 3pm on a Friday, but checking out at 9am, with no one else waiting for their vehicle and waiting 40 minutes for you vehicle is unacceptable. Then, finding your vehicle damaged is inexcusable. It was a horrible experience, and I would tell anyone to look for a different pace to stay.

The Hyatt Regency Savannah is a very nice hotel in a convenient downtown riverfront location. I was able to check-in early, and although the room had two smaller beds instead of the king sized bed I wanted, that was the cost I was willing to pay to check in early. The room was modern and clean with a large screen TV that had Netflix. There was no microwave in the room, but there was one in the ice machine room. Staff was friendly and helpful, and I was able to get a good meal at the hotel bar while watching the Eagles game. There is no free breakfast or club lounge at this Hyatt, and no Chromecast. But I would definitely stay again the next time I'm in savannah.

I did not stay here; reviewing as an event space. The main atrium is quite pretty, and on the bottom level a lounge overlooks the river. There are some great views to be had of passing boats. Some conference rooms offer similar views. The event room was spacious and there weren't a ton of technical issues for the complex meeting I was there for. I also noted plenty of clean bathroom stalls that were nice and private for changing in and out of business wear. I lost a hat and it was recovered and found for me (and it's a good hat). So a pretty solid venue from my perspective. Looked like a nice place to stay if you can pay for it.

The hotel is nice, especially the expansive lobby. But the fees add up quickly. When we arrived we asked how much valet was and response was "Expensive". Asked again, and price was $48 per night. We ended up using the valet since we had a baby in tow. When we checked in, we found there was a resort amenity fee that tacked on to the cost. We had no other option so got up to our room. They put us next to the ice machine and community microwave. Not an issue initially but with a baby we quickly figured out the sound proofing was not optimal. Someone made popcorn every night we stayed at the hotel at 9 pm right as we were going to bed and the smell creeped into our room due to a half inch gap from the floor to the door. The room was decent. I didn't feel comfortable walking around barefoot so would recommend packing flip flops. Then, there was no barrier from the shower to bathroom floor so water easily splashes on the floor. The location of this hotel was great and the views are amazing. On the plus side our doggie was greeted with a goodie bag upon arrival so this review is mixed, not all bad but definitely some room for improvement. I figured out on day 2 of stay that you can park literally a block away for $20 a night. It's self park in a garage with about a thousand spaces near Ellis Square. Try it out if you are comfortable saving money and not worried about your car getting vandalized or broken into.

This may be a Hyatt but the quality was below Hyatt standards. Lobby looked fresh but the rooms are way over due for being refurbished. Headboards looked dirty and sheets were torn. Some of the bath towels were nice while others could be used for rags. The food provided at the conference that I attended was poor quality.

Four night stay at the Hyatt Regency Savannah. Loved the location in Historic Downtown Savannah Front entrance is on Bay St that leads you to numerous restaurants, bars, music, art, & plenty shopping & the Savannah River Boat "Georgia Queen" (located on River St.) Hotel has an elevator that takes right down to River Street. No need for a car or ride-share everything is within a short walking distance. Hotel Staff Outstanding! Rooms are specious - we had a river view room 6th floor very cool. You can see the large container ships moving up the river to the port - it's an interesting site. Had excellent service with the front desk & restaurant - bartenders super friendly, but they were over worked at times (Happy Hour) They offer a complimentary glass of Wine/Beer daily (with a ticket) from 4pm till 6pm. Rooms are comfortable & up to date. Frig, coffee maker (Keurig), safe Daily 2 bottles of Complimentary waters. Only issue was that room service was inconsistent at times, they didn't provide sugars/creamers for coffee as well as replenishing the complementary daily water on a regular basis (as it's a part of your room package) One day we didn't even get Housekeeping Services - had to hunt down a housekeeper working on our floor in order to get towels, etc. If I was coming to Savannah again, I would stay here because of its location and the staff was very professional- the front desk is exceptional, every staff member was excellent. One person to point out is Tequila who was friendly and super helpful!

We always stay here, love seeing the sips go by. The valets are awesome. So is the free drink at check in!

Wonderful stay at the Hyatt Regency! Room was lovely and the staff (front desk, restaurant, valet, bellman, hotel operator) were terrific and made our stay perfect. Love having a water front view! Always recommend the Hyatt Regency on social media when someone is looking for hotel recommendations in Savannah!

We came to town for a board meeting for two nights. You can either valet your car and drive it yourself to a parking garage in the area. We chose to valet it. The young lady that was the valet was very friendly and a great person to be greeting their guests. Michael came out with a cart to hold our luggage for us until our room was ready. Fortunately the lobby is very comfortable and there were great places to sit and wait. After 2 plus hours, Michael walked over and wanted to verify the name on our reservation because he noticed we had been waiting a very long time. Kudos to him for being so on top of things. He went to check on what was taking so long. When he came back he said there had been a mix up and someone had given our expected room to another guest. Ugh. Had Michael not been paying attention, who knows how long we would have been waiting. The good news was that because of our inconvenience they had changed our room from one facing the atrium to a river facing room with a balcony. I so appreciate Michael going above and beyond. Our room was very comfortable with beautiful decor. The bed was also comfortable. I would stay here again.

Easy reservation, check-in, and plesant hospitality staff during my stay. Prime location! Recommend for anyone that is touring the area.

We stayed here for a conference decades ago. It was nice to revisit. The location is great with about half the rooms facing the Savannah River. From the main entrance, it's an easy walk to restaurants, parks, and tourist sites. The hotels could use some capital improvements.

I just stayed at this hotel, and it was my first time in Savannah. What a disappointment from this hotel and their staff on my 58th birthday. I checked in at 3pm. on Friday. Was told my room was not ready but would be ready guaranteed by 4pm because housekeeping was running behind. At 530pm my room was still not ready, after a argument with management, the room became available. Opened the door and looked around, the room was dirty and had to send housekeeping back to do there job. Housekeeping clearly was mad because the next day they totally skipped my room, at 6pm we took sheets and towels off of a cart for our room and we had to clean our own room. The next day the very same thing happened again. Take a look at the photos where sheets, towels, and garbage was piling up in our room for three days. Want more photos of this horrible place call me at 414-255-4432

Hyatt Regency Tiqulia is the reason why I gave this place a 3 Star, otherwise they would have a five. Maybe a four because our air conditioner in our room didn't work. I am very blessed to have met these people, Marlana, Mary, Kyle (maintenance) Tuana, Antoinnette, Kara and Trisha and Mike really made our stay here great. And I cannot forget Elisa, he who was our room keeper. He was super friendly. Our room was great, nice and roomy with a view of the river. The breakfast buffet was incredible. Everybody working in the restaurant were fabulous. -------- Now this is the part that upset me. I called to let them know I was coming in this evening (7/8) and we are very excited to be staying with them. I introduced myself, and when I asked the ladies name, she wouldn't give it to me. Her tone was very rude and condescending, since I had no name, I couldn't refer to her by name so it wasn't a great conversation. I hung up to call back. When I called back, I got her again, once again, I asked for her name because I said I wanted to introduce myself, and people usually reply back with their name, and say something like it's nice to meet you. But she insisted, wanting to know, basically why I cared to find out your name and once again, I explained, I wanted to introduce myself because we were coming in to stay so I asked again, and again, and finally I found out that her name was Tiquila (?). I also explained to her, that the reason that I asked for her name, is because I like to write reviews and I take notes. Once again, her tone and attitude totally put me off, and I decided there was no reason to allow her to upset my day! Maybe she needs to take a class on how to interact with customers. My overall experience of everyone else in this hotel is incredible. Fantastic location to most everything savanna has to offer. I WOULD RECOMMEND

if you do get a king size room DO NOT expect for 2 people to be able to use the vanity to get ready- it is a small bathroom. also if it is the cold months get extra blankets!! the one on the bed is good for warmer months only.

The bed had Blood stains on the sheets and the toilet looked liked a child chauk it. For 260.00 bucks a night I expected much better.

Just gonna add to bad reviews here.. -The fees are OUTRAGEOUS. They claim "$131" for the room for the night yet we ended up paying over $200 with fees including $48 for valet parking.... -Idk who designed the shower but it leaked water everywhere even out of the bathroom into the hallway -Cleanliness is subpar, stains on the walls and weird smudges on everything like doors and handles -If you have a room on the inside atrium it's super dark and depressing and LOUD at night. All we heard was people screaming and the elevator all night. Had to sleep with ear plus. AVOID this hotel if you expect nice things.

MY HOME AWAY FROM HOME! Love it here! Shout out to Alexis and her amazing customer service! And she makes the best expresso martini!

The restaurant is solid with good food, and the staff's been friendly, but the rooms are a bit of a letdown. There are stains in the bathroom, and the ceiling is chipping, which isn't exactly the vibe I was hoping for. Tried to clean up a bit using the tissues they provided, but got just one stained piece in the entire box. The beds are comfy, but it makes me wonder if the cleanliness is up to par in the other rooms. They've got potential, but some serious room improvement is needed. I'm currently staying in the hotel I will see if the cleaning services with fix some of the issues.

Our stay at the Hyatt Regency Savannah was absolutely amazing. The location was great, the staff was very welcoming and helpful, and the room was superb! We didn't regret splurging for a riverfront room! This is where we will stay on our next trip back to Savannah!

We were so excited as this was our second stay at this hotel. but during our second stay, we had damage done to our vehicle during valet having our vehicle. You can clearly see that the damage would have been done during parking. Unfortunately we didn't see this until we got home, which was 5 hours later, but called the hotel right away. They did not take responsibility for this. Be aware to inspect your vehicles, cause they dont take care of them in their possession.

This hotel just barely gets 3 stars for me, but that is only because THE HOTEL STAFF IS EXCELLENT ACROSS THE BOARD. Front desk, housekeeping, servers --- all great. This is the saving grace of this hotel Oh, and the location is fantastic. Right on the river, in the middle of things, in the historic district. The rest is not so great... This hotel is old -- almost 50 years old -- and it shows. The design is very dated, and the rooms are dated. Be careful with getting an "atrium view" room. Even with a good one, there is very little natural light, and they are noisy. The first one they tried to give me (room 365) had a "view" only of a dark, low-ceiling elevator lobby. The room was too depressing to stay in -- like a very poorly lit inside cabin on a bad cruise ship. Ugh. Of course, the rooms are dark to start with. The walls are dark, the furniture is dark, and the lighting is old-fashioned table lamps. I couldn't stay here without an outside window or I'd risk seasonal affective disorder. The "old" theme continues throughout the room. The shower is tub-style. The toilet takes up most of the room in the small, single sink bathroom. The bathroom space is not functional for a modern hotel. There is a closet with no light, so you need to use your phone flashlight to see anything. The TV is small. The furniture is beaten and scratched and...old. There are not enough electrical plugs and the wall plugs they have all festooned with an octopus of plugs for lamps and clocks, etc. Oh, and we also didn't wind up with the bed choice that we wanted. That might be because we were here on a "conference" rate, so we just get whatever they have, and not what we requested. Be careful of that. This hotel has potential, but I think it is really held back by the dated structure. Even a full renno won't fix a lot of the issues, which seem baked into this dated design. I think there are better options in the historic district unless you are a die hard Hyatt fan. However, if you come, get a city view or river view room. Thanks again to the lovely staff who work here.

I use to stay at this hotel years ago and wanted to give it a try. I tried again for this trip and was reminded why I select other places. From the time I set foot on this property, the staff was awful. With the exception of two young ladies, customer service was terrible. The valet, Tequilla at the front desk, booking...I was double charged for the room and cut off and spoken to rudely when I called the desk to inquire about the issue. A fee was added that was not disclosed at booking. I ended up leaving early to end the bs. Will not be returning to this hotel.

Beautiful hotel! It was near everything smack dab in the middle of Savannah near the river. We were in walking distance to a lot of stores. We stayed here one night. The beds were comfy. We ate dinner at the hotel restaurant. I would definitely stay here again.

We tried checking in 2 hours early with our three young kids... they couldn't accommodate us, and that's fine. We left and came back a few mins past 4 when the room is guaranteed to be ready. Still not ready... so now we're all tired... hungry and waiting in the lobby with a bunch of kids that are ready to eat and go to bed soon. They didn't attempt to put me in a room that was ready, or accommodate me in any way. I stay at hotels 1-2 times a week, and have never felt inclined to leave a negative review. If there was any other options downtown Savannah right now.. I'd leave

The hotel really dirty and gross everywhere. We had a upper suite which was supposedly their best room available but it was dirty so many random smudges everywhere, a sink they drained very slowly and had an ant problem. Yes there ants in our room. Hotel workers are slow to help. They did not do a good job of vacuuming the carpet. The room was missing sheets for the fold out bed so I had to request them. One of the sheets had big black stick spots so I request again. The gym was really run down and also too hot. I can't believe this is a Hyatt. It's horrible and I'd rather sleep in a tent than stay here again.

The location of this hotel can't be beat. There is valet parking per night for a fee (no self parking), but we found a good street spot so went with that. The hotel is huge and is right on the river. There is an exit on the backside that takes you to the boardwalk along the river. Check-in was easy and we were able to get a late check-out. The atrium is huge and offers great views, along with the terrace and roof top, that was closed when we were there. The room was a good size and had a fridge. We had a small balcony that overlooked the atrium on the inside of the hotel. The beds were comfortable and the stay did its purpose. Only downsides are it can feel a bit dated, and the glass elevators were often backed up. Also, I wish the other set of elevators wasn't the only way down to the pool and gym. I would stay here again.

A decent hotel in the historic district of Savannah, just a few steps away from River Street and the Savannah River. Depending on how much you want to pay, you can get a river view room or an "inner" room (views of the hotel lobby). Since we didn't care about having a river view as we won't be spending time in the room only just to sleep and get ready before our fun activities for the day, we paid for an inner room. For a hotel where you pay a bit more, I'd expect towels to be a bit better than the subpar ones you'd find in a motel. But the fridge was stocked with several free, one liter bottles of water for us and free in room coffee with plenty of k cups, so that's a plus. The balcony is accessible from the 4th floor and you need to have an active hotel key card to access it. The seats are nice and funky, and there are plenty of tables if you want to order from multiple places within the vicinity and enjoy your meal here. The views of River St and the Savannah a river from here was perfect. There is a restaurant attached to the lobby of the hotel, but we didn't try it. Overall a nice hotel to stay at when visiting Savannah.

This'll be a long one. I spent two nights here and had my wedding on the terrace. My hotel room was connected to the terrace and NOT worth the price I paid. There was an odd stain on the ceiling of my room and the curtains were ripped in places. The bathroom has less space to maneuver than something pre-created in the sims. When I came months ago to pick this hotel as my wedding venue. Richelle, the hotel coordinator I worked with, assured me that the floors to the terrace would be redone. Guess what? They weren't weren't and the bottom of my wedding dress is dirty. You'd think they would at least pressure wash the dirty floor but nope. Didn't happen. The day of my wedding, I was given 3 names of different people who would be at service to help. Ian Slaughter (Associate Director of Events), Kara, and Katie (Banquets managers). I only met with Kara. The other two were scarce but my husband said he managed to speak with all 3. I only met Kara. Kara spent a good 10 minutes looking for an outlet, looking around the wall and even in a bush. It seemed she was new to this or didn't know what she was doing. I had to beg her not to pile the outdoor furniture along the railing, because I wanted photos near the railing and of the beautiful Savannah river in the background. She told me every single room in the hotel was booked and there was not a single room available to hide some of the furniture. We managed to shove some of it into corners. While I was getting my hair done, I had to come out every 15ish minutes to a minor huccip to deal with. Including what I said in the previous paragraph. What also bothers me about Kara was how she spoke to the Spanish-speaking employees moving the furniture. Her confidence is her "Spanglish" was to the point that she bragged about it to other English speaking coworkers. Her Spanish was simply "uno momento por favor" and another intro to Spanish phrase. What made me choose this hotel was how Richelle assured me that the chefs there knew how to work with food allergies, both in person and in email. On the day of my wedding I couldn't eat about half of the food served because It was not served in the way I was told it was by the chef and Richelle. A separate plate of just the 3 proteins were served to me and they were pretty unseasoned. At least everybody else in attendance ate well and praised the food. But imagine your wedding day and you can't eat what you want because of the negligence displayed by the hotel. I won't it seconds and I couldn't get it any because they didn't set aside more food for me to eat. I straight up cried. Kara brought out a replacement soup but no other replacements or explanations as to why things weren't prepared how I was expecting it to be. I was given a shitty Italian wedding soup that I took one bite of and was sick of. TLDR: Don't say you can work with food allergies if you don't out in the work to actually to do it. Employees disappeared periodically. Wedding dress hem dirty because of unclean floors.

Pros: You can't get any closer to River Street. Beautiful view of the river.Hotel staff very friendly. Stayed in a balcony room overlooking River Street. Great location for people/ship watching. Damian with the valet service went above and beyond. Wonderful service from him. He even went to find my keys when 2 others had looked and said they could not find them. Cons: The valet staff working in the motor lobby were not friendly or helpful. We stayed 2 nights and had issues both days. Had Damian not showed up one evening, we would have missed the wedding we were attending. The 2 working had searched and not found our keys, so they said that the valet Mgr who we left them with (hours earlier) must still have them and left us waiting. Fortunately, Damian arrived to drop off keys and we asked if he could help. He immediately went in the office and came back with our keys. Also, the text system to get your car only worked 1 out of 5 times for us. System needs work. Other than the nonchalant attitude in the motor lobby it was a great stay. As always with hotels the bed could have been softer, but that seems to be an issue anywear.

We went to savannah for a weekend trip and we booked Hyatt regency for the trip. The check-in process was easy and loved the staff they have. They were friendly and ready to help the guests. The room we booked was the king room with a city view. The room was neat and clean and had all the essentials required for the trip. The hotel has a gym, pool, bar where different types of drinks are provided, they also have a small restaurant where one can get breakfast, lunch and dinner. The Hyatt regency is an amazing hotel and we loved our stay.

Positives: hotel was beautiful, great location..right on the river and within walking distance to great shops, restaurants, and sight seeing spots, valet guys were super nice and helpful, front desk was quick and efficient, room was spacious, beds were comfortable, either an indoor balcony or river view balcony for an extra charge (we stayed in a room with a balcony overlooking the lobby), pack and play for baby available upon request, indoor pool but we didn't use it, fridge and coffee maker in room. Negatives: valet was FORTY DOLLARS, no microwaves in the room but a microwave on every floor at least.

This will be a nice place when they iron out some bugs. Location is good. Reception staff very efficient and cordial. Mr Phil, the concierge, is great. Problems are in the areas of food and drink and housekeeping. The bar had two bartenders but they focused on one area rather than sweeping the whole bar area to take orders. The food was very poor, even by hotel restaurant standards. Servers were very courteous and efficient. Housekeeping: our room had no water in frig and no extra toilet tissue. No one answered the phone. Had to call the front desk to get tp. No one ever serviced our rooms. Hope they tighten up in their improvement opportunity areas

The location of this place is perfect. It's walking distance to all the major landmarks around downtown Savannah. The hotel practices safe social distancing and requires patrons to wear masks when inside the hotel. Room service is not available but you can order take-out from the restaurant. Uber Eats also delivers here from a large number of restaurants too. We stayed in a king room with a balcony and garden terrace view. It was absolutely perfect! The views were beautiful during the day and night! Since we were not going to any bars due to COVID-19, it was really nice to sit out on our balcony at night with a glass of wine and see and hear the patrons at the rooftop bars next door. We felt like we had our own VIP area! The room itself was very spacious for the 2 of us. The bed and pillows were comfy. The bathroom was clean and everything looked new and modern. The TV had cable and Netflix which was nice on the nights we decided to stay in and relax. The Pinpoint Heritage Museum and Wormsloe Historic site are both only 20 minutes away by car so again this location was perfect. I highly recommend it to anyone visiting Savannah for the first time since it is close to everything.

Everyone who works here is as nice as can be. It is also EXTREMELY close to the River Walk. The rooms are very dark and it's difficult to keep them at a comfortable temperature. They are either very damp and warm or very damp and cold. There isn't much in between. We ended up with two double beds instead of the king we requested. I feel this is something that happens often at this hotel just from reading the reviews. They "upgraded" us to a "city view" room since they could not accommodate us on the room we booked. We were also there for a conference, so not sure what role that played into it. The double rooms have a bathroom with a tub/shower combination, a toilet, and a sink area. We definitely prefer the sink/vanity to be outside of the bathroom so that one can use that while the other is using the facilities. They do have a makeup mirror (not attached to the wall) but it doesn't light up. This place is so dimly lit you really need one that lights up. There is also a hair dryer but it's going to take you a while to dry your hair. After a certain amount of time the tv shuts off on its own and it takes a while to restart it so don't be too invested if you're watching your favorite game show! There is not much water pressure in the shower, although when I held my hands up I noticed that it was much better closer to the shower head. (I am short so, maybe that played into it!) The pillows were actually fine. I had read reviews that complained about the pillows, but these were not bad. We also brought a couple from home so that helped with the pillow situation. The very worst part about this room however, was the mattress. It was SO hard and uncomfortable, I actually woke up one night with my knee in terrible pain just from the way I slept on the mattress. At first I thought it was due to so much walking, but some time after shifting positions, it was back to normal. If you're the type of person who likes to load up your own bags on a (luggage) trolley cart, you can forget about it. They insist on sending a (very nice!) bellman up with the cart. I even looked in the drop off area on a busy Sunday trying to find one, to no avail. They really do need a lot more of those carts bellman or no bellman. (There was only one bellman on a busy Sunday morning.) As stated before, the people there were so very nice, I hate to leave such a bad review, but for the money charged, you should at least have a comfortable room and a comfortable bed.

Stayed here this past weekend and thought it was a great location near the river and marketplace. The valet overnight parking is $37 which I thought was a bit much. We passed and parked across the street in an underground lot instead, and it only cost us $10. The atrium in this hotel is very impressive. We had to wait 15 minutes while others were checking in at 5:00pm. The front desk girl told us they oversold the king beds and wanted to give us two double beds. I told her we were guaranteed the king bed and asked to speak to the GM. She came back a minute later and said she found us a king bed room. We get to the room and it's two double beds. I call the front desk and they apologize and said they gave us the wrong room, and ask us to go back down to the front desk. I asked if they can just bring the new keys up, and they refused. Back we go to the front desk to get the new keys. How frustrating and a waste of time. The new room was big, but very humid inside. The bed was comfy, but with a very thin top blanket. The TV was too small. The bathroom had very little counter space. There was no freezer section in the fridge. The hotel itself is in a great spot, with an elevator to the famous river street. It also has a cool bar overlooking the street.

Vehicle was returned from Valet with multiple scratches on hood and passenger side. Most are deep and I will have to repaint the car. Someone also had locked the console & turned off a feature for the vehicle. When I went to get vehicle from valet it was already out. I did not call. My guess is someone took the car off premises. I suggest not valeting at this location or keep your eye on your vehicle. Signed ... Extremely disappointed and upset..

The location of this hotel is perfect! Right on River St. and within walking distance to other restaurants that are not on River St. They have a nice restaurant/bar at the hotel. I only had drinks there (Moscow mule) and they were really good. Other than that, the rooms, service, and hotel were pretty typical for a Hyatt.

Pros: the lobby looks nice and the staff are friendly. Cons: This is definitely not a 4-star hotel. Maybe 2.5 if that. Which means we way overpaid given the lack of quality of this property. The food is very overpriced too, and it's not even that good. For example, our breakfast was mostly served cold (I.e. waffles and hash brown). Grab and go sandwich bread was very soggy and inedible. Staff did not follow all food allergy related instructions, which could've been very dangerous health-wise for my son if I hadn't noticed. Also, the room is very dirty and needs updating (like mold all in the shower and sink dirty, even though they say they're doing extra cleaning for Covid mitigation). There's dust everywhere like they've never heard of cleaning products like bleach and swiffers. Further, after getting my brand new car back from valet on day 1, the car that has not been parked or driven by anyone but me since it came from the dealership until yesterday, it's already damaged. The noise level - expect large cargo ships to pass by blowing what sounds like loud fog horns at least several time per day, including at night. The view. It's mostly a rusty construction site across the river. Seriously. Just stay somewhere else.

Nice older hotel on the river. Typical for downtown Savanna boardwalk. Great selection of restaurants on the boardwalk!!! JW Marriott eateries on the boardwalk are a must.

Well, that was disappointing. I have frequented many Hyatt restaurants and this is a first for off the charts on the disappointment scale. Okay, I get the "reduced" menu, but the menu is practically nonexistent. For the sake of the review, we will go with reduced. Reduced options should not mean reduced quality. My husband and I both ordered a hot ham-n-cheese. At minimum, one would expect it be...well, hot. It wasn't even warm. Although, the "ham", which was clearly poor quality, thinly sliced luncheon meat, had been grilled to brittle dryness. The menu was void the listing of any side items. When we asked our sever about the availability of fries or chips she returned with chips which has passed their "serve by" date a month ago. In full disclosure, while the chips were stale they were served free of charge. On a positive note, our sever was quiet pleasant. However the cashier and the cook had clearly not completed their hospitality training. Come on folks, when you order wine at the Hyatt you do not expect it to be served in a plastic cup. I don't care if you have outside seating, require the plastic there, but not inside. In all honesty we ate here because it was Sat night and all the other restaurants had a two hour wait. If I had a do over, I would wait the two hours or grab Five Guys. Save yourself thirty bucks and a disappointing meal.

I enjoyed my stay here. Came here just for one night (Wednesday night) before we stayed in an air bnb. They have happy hour from 4-6pm so we enjoyed that right before we got into the room. My mimosa was on point! Loved the decor from the lobby to the room. Very cute and modern. The room was very clean and that's much appreciated at a time like this. The water gets very hot and the pressure in the shower was good. I look for a good shower when I'm away. A little too much pressure at the sink though. The water was spraying everywhere......all over the sink, counter, wall, and your clothes. We grabbed some chicken fingers and fries to munch on at the restaurant in the lobby. They were really good. It was raining outside but the view outside the restaurant is beautiful. The port is close so you see all the huuuuuge container ships packed with cargo. Biggest ships I've ever seen! There are also fire pits outside that added to the ambience. The location is perfect! The hotel is walking distance from many restaurants, stores, and the downtown nightlife. Perfect spot!

This place will always be relatively special to me because it was where I stayed with my husband when we were getting married. The rooms are clean and large and the view is nice. The staff working at the restaurant in the lobby are great. That's about where the positives end. They lost one of my welcome bags for my guests. Instead of apologizing, the woman at the front desk berated my mother. There was never anything done to remedy THEIR mistake. On top of it all, the manager came up and told my mother that both her and the staff member were in the wrong. My mom never raised her voice nor was she disrespectful. She was excited and happy about being there and the two women genuinely ruined her day. Not cool. They lost a pair of my Lulu Lemon leggings. For reference - they are $100 leggings. When I asked them about it, we got a lot of talking in circles from the front desk and 0 apologizing AGAIN. Miraculously, 3 hours before we were supposed to leave, we received the leggings but were not notified they were found. We went back to the room to find them. Guess where they were? Hanging on OUR DOOR. They didn't even bother to put them inside. I was lucky people were kind enough to not steal them. We had the most beautiful wedding. Despite it being a destination wedding, we had 0 hiccups except for this place. The only stress we had throughout our entire wedding experience was born and bred at this establishment. The front desk staff and their manager are rude. I don't like having to write reviews like this, but if you are planning a wedding, avoid staying here.

This is our second time at this hotel. The first time was about 8 years ago. I see all the beautiful upgrades in the lobby, rooms, and bathroom. Front Desk-Very welcoming...oozed hospitality. She informed us that our room wasn't ready, but took our number to alert us. I asked if they could take our bags while we went to go get something to eat. She said yes and directed us to the bell hop. Could have given more info. about the pool/fitness, restaurant hours at the hotel. Bell Hop-He took our bags with a smile. He didn't give us a ticket. I guess they knew who to give the bags to later. We were alerted at the restaurant that our room was ready within the hour. Bags were delivered to our room. We have a tip. Room- I reserved a room overlooking the river with a balcony. Balcony is very small. It is there for decorations or to take a picture. Good-spacious, clean room, large screen tv, shower- decent size, hot water, quiet Bad-small bathroom, phone was not cleaned( makeup)-I wiped everything down with a Clorox wipe. Housekeeping-Excellent! When we called to ask for toothpaste/toothbrush, extra towels, and etc, they were very efficient. I have no complaints. Concierge-Excellent!! He was fantastic. I can tell that he loves his job. He is a seasoned concierge with a wealth of knowledge. He even informed me about a place I could visit in my city. See you soon Hyatt!!

They get a star for location and for all elevators working which isn't typical for Hyatt. Valet was pretty easy and that team was friendly. Everything else was typical Hyatt. Double beds that aren't comfortable. AC didn't cool and engineering just turned it down lower. That's not how AC works, engineering. Lol! Bathtub didn't drain properly. Location is really great but go over to the Andaz for a little more upscale experience.