Hyatt Vacation Club at Piñon Pointe

We had a fantastic experience staying here! The views from both the pool and gym are absolutely breathtaking—some of the most beautiful scenery we've enjoyed at any hotel. The entire property is thoughtfully designed, and the atmosphere is warm and welcoming.||Every room includes a kitchenette, which made our stay feel incredibly convenient. All one-bedroom suites have a washer and dryer, a huge plus for longer stays.||The front desk staff were especially friendly and helpful, always ready to assist with a smile. The location is unbeatable—close to everything, yet peaceful and scenic.||A quick note: some of the villas require climbing several steps, which might be challenging for older guests or those with mobility concerns. That said, the property seems very accommodating and likely has more accessible options available upon request.||Overall, a wonderful place to stay, whether you're here to relax or explore. Highly recommended!

Exceeded our expectations, gorgeous property. Really nice pool and grounds. Rooms are great . Plenty of parking including two Tesla EV spots which are free. Concierge was visibly disappointed that we weren't going to buy a jeep tour. Wish they would open the gym earlier than 7a.

We stayed here for 3 nights in a king 1 bedroom. It’s very quiet during most hours and was overall a relaxing vacation. With that being said, there were a few things that bothered us during our stay. The first was not having an outlet near the bed, I was unable to have my phone plugged in next to me overnight. Second, you will most likely be walking up and down a lot of stairs. It was good exercise but my calves are sore. Lastly, the shower could have been cleaner but it wasn’t unusable by any means. Our stay was mostly positive though. Like I said, it was very peaceful here and even with families and children there was enough space to not be disturbed. The location was amazing, placed with a perfect view and within walking distance of pretty much anything you could ask for. In the rooms, water pressure was amazing and the water could get very hot or stay cold so I’m not sure what some of the other reviews were about. The patio had an amazing view and the beds were really comfortable. I will also mention that there was the odor of a skunk for the first couple days outside the room, but the buildings are on the side of a mountain so of course there will be nature. At the pool, not only were the views amazing, the pool attendant kept the area really tidy which was pleasant. I will definitely be staying here again in the future so thank you to the staff for making this stay enjoyable.

Omg this is truly a resort hubby and I were impressed by the amenities, the convenient location layout of hotel and great condition of the rooms and areas around this place. The pool area has amazing views of the lovely red rocks you can get lots of relaxation after a day of hiking which is what we had every afternoon after our outdoor hikes. The concierge team is very knowledgeable also with providing guidance and information advice for hiking around the area

We stayed here over Memorial Day weekend and were pleasantly surprised by how relaxing it felt—even during a peak travel time. The location is unbeatable—walking distance to restaurants, shops, and activities, which made exploring Sedona super easy.||||Our studio unit was clean, comfortable, and well-equipped with a mini fridge and microwave, which came in handy. The resort itself was well-maintained, the pool area never felt crowded, and we appreciated the little extras like grills, games, and occasional onsite activities.||||Only downside? The bathroom was a bit dated, but totally functional, so not a dealbreaker. What did leave us scratching our heads: my sister and brother-in-law (no Hyatt status) were upgraded to a spacious 1-bedroom unit, while we (with status) stayed in our original studio. We had a top-floor room in Building 6… with a lovely view of a parking lot and a giant cell tower. Not exactly the Sedona red rock vibe we were hoping for.||||Still, we’d absolutely stay here again—just might cross our fingers harder for a better view next time.

The real selling points of this resort are the location and the amenities, but I agree with a lot of reviewers that the state of the rooms could be better. I booked with points, but if I had to pay full price, I think I would look elsewhere. The outlets in this room would randomly work and then stop working (this was using multiple outlets with multiple devices), which is an odd problem I've never had in any other hotel room before. Our neighbors in the adjoining room were loud and there was basically no sound barrier between us and them- i could hear their conversations. I have a noise machine app on my phone which did help with this problem a bit. The room did meet my minimum standards- clean, comfortable bed, good water pressure in the shower. The service, amenities, and location are what really stand out. The heated pool is terrific and great for a nighttime swim and there are two hot tubs. The activity center offers periodic snacks and various activities throughout the week. Everyone on staff that we encountered was very friendly and helpful- and nobody pushed the timeshare presentation too hard (which we opted not to attend). Finally, the location is one of the best in Sedona. You are walking distance from a variety of restaurants and shops. This alone is a huge plus in an area where parking can be limited, especially during busy times.

Really enjoyed my stay. Rooms were clean and spacious. Basically a 1 bedroom apartment, full kitchen and even a washer dryer. Views were alright from our room. Didn't get around to using any of the facilities like pool or gym. Would recommend.

DO NOT JOIN THE POINTS CLUB It is an absolute scam to put you into debt forever. The point values do not make up for the exchange and maintenance fees. The resort itself is pretty good so as long as you stay out of their predatory systems it's probably a good value for the area. The people were nice, the rooms were up to date, and the location was in the middle of everything.

Big grateful shout out to Concierge Kayla Luna for getting me out of a huge bind when I was visiting a local cafe and lost my iPhone. I was not a guest at the Hyatt and needed to get back to the Hilton. Despite this and given the very limited ride options, she didn't stop until she found a ride service to get me back. I appreciate her humanity and willingness to help a traveler in need. I think this reflects well on her and leadership and excellent training. Kudos, a warm hug, and huge thanks to Kayla. Sergio

Staff is friendly and rooms are clean, no complaints there. Do not plan on sleeping past 6am if you are in a room near the parking lot, the trash truck comes daily and is very loud. I suggested to the front desk letting folks know and they are aware, they say they've asked the city over and over to no avail. Again, enjoyed most aspects of the property except being woke up early on vacation. Maybe ask to be placed farther away from parking and trash receptors.

Excellent location, amenities, and staff. I took my elderly parents on a roadtrip. Huge shout out to Jafia (I hope I'm spelling her name right) and Nicole. Both were super super friendly and down to earth. Almost felt like we were friends for years. They helped me find a nice room that didn't have stairs. Thank you ladies. Highly recommend this Hyatt since it's right in the heart of all the action. Walking distance if the weather permits. Easy access to all the restaurants and shops, free and plentiful parking. Like most places in Sedona, this Hyatt is like condo-living. Great for families, friends, and yes parents! This will probably be the only place I stay at each time I visit Sedona.

If you like old then this is your place! Yeah, I know the construction has started however I was so lucky to get one of those rooms. The rooms are dark dingy and dirty. The top of the refrigerator looks like it had not been cleaned for weeks. Trying to have me purchase a Timeshare with this property is a joke.

Booked two rooms for this hotel via Expedia and got a really good rate. When we pulled up you really feel like you are going to a resort, winding roads taking you to the top where the hotel is. Upon entering the hotel, I'd have to say it wasn't the warmest greeting. The lady that checked me in wasn't the friendly, smiling staff that I'm used to from Hyatt. I arrived around noon and check in wasn't until later but she did say she would text if the room was done sooner. Once we got the room the good thing is I booked one that was a larger suite and the other was a standard room and they were adjoining. She was able to program the key where it worked both rooms which was a nice bonus. The downfall of the hotel is where our room was it required you to walk up 2 very long flight of stairs. We had heavy bags so this wasn't quite a chore. I feel like the hotel should ask if we need help carrying the luggage or if anyone has any difficulties with stairs. Kind of weird. The rooms itself were great. The larger room has a dining room table which seats 6, the kitchen is stocked with the basics, and there is also a washer and dryer and a fireplace which put out great heat! There is a separate bedroom with a soaking tub and walk in shower. The views from the room are pretty nice too. The smaller room was nice as all. King bed with a pullout couch so plenty of room if you need it. They do have a hot tub and pool but unfortunately neither were working which was a huge bummer since that was one of the reasons we booked. Location was in a prime area. Walking distance to everything!

We booked a two bedroom for three nights through Hyatt in July 2024. Overall it was a good clean property conveniently located near many restaurants and shops within walking distance. The room included a small fully equipped kitchen and two full bathrooms. Their pullout beds were the nicest and most comfortable pullout I've ever experienced. Great property if traveling as a family or group of friends who want to stay together in a large space. Very small gym but if was welcome and bright.

Unfortunately I feel like this hotel has gone downhill. I've stayed here multiple times and I have never had an issue with early check in or upgrades but they must be getting really stingy with their policies. I ended up getting to Sedona around 1:30 and it was nice that they let me use the amenities while we were waiting but they knew that I was waiting for my room so I would hope they would put somewhat of a rush but nope, our room basically wasn't ready until almost 4 which is their check in time. It's very annoying that check in is so late and that check out is so early at 10am? Stingy. I think this hotel knows that they have so much leverage on the customer because it's probably the best location you can have in Sedona but that's pretty much all they have going for them. Amenities and accommodations have gone way downhill. Couldn't get a late check out either. Apparently it takes 6 hours to clean rooms here.

A solidly great Hyatt property with spacious accommodations (we got the 1 room suite), a lovely pool area with outdoor grills, an attached fitness studio, and so much more! The check in staff were welcoming and provided us with area maps, discounts for local restaurants and more, and this is one of the more service forward Hyatt properties we have been too! Of special note- Restaurants, markets, shopping areas, spas, and more are right within the confines of the resort area which we always appreciate. The only thing keeping this from a 5 star is that there are some deferred maintenance issues to the grounds, and we noticed quite a few tripping hazards and staircases with no lights. But nothing to take away from a truly enjoyable experience.

We had a wonderful 2 night stay at Hyatt Vacation Club. I can give you ONE reason to stay here: LOCATION. It is within easy walking distance to downtown Sedona, a lot of restaurants and shops are. The grounds are stunning and very well maintained. We are World of Hyatt members, so didn't stay as 'Vacation Club Guests '. Although we were offered a chance to attend a time share presentation, there was no pressure ( we did not attend). There are no restaurants at the resort, there are numerous restaurants within walking distance. You can also cook your own meals. There are several barbeque grills on the property. We had a small kitchenette in our room with a sink, medium sized refrigerator and microwave. The hotel concierge was great! She gave us a map of the property as well as a map of town. She also gave us several discount cards for local restaurants. The pool and Jacuzzi area has gorgeous views of the red rocks of Sedona. There is an activity room with a pool table. Our room was a little on small side, but functional. We had a balcony with a beautiful view and table w/ chairs. As we drove around, we noticed other very nice resorts, but none of them had the ideal location that this resort has. We will DEFINITELY be staying here again.

This place has been the best hotel stay I have ever been to! The people at the front desk were very nice to us and gave us tips on what to do in Sedona for the week. The rooms were very nice and spacious; they had all the necessities the room needed. The balcony has such a breathtaking view of the cliffs of Sedona! They had many activities for the kids such as tie dye. Beautiful pool with a beautiful view! You should really try this place!

The checkin process was easy and the person helping us was nice and provided a lot of information with a map to the property. Parking is a bit crazy. We were told to park in one of three areas, close to our unit but they were all full. We had to park and walk to the unit which isn't that big of a deal. We had a studio and it was spacious. It had a king size bed, a pullout couch, a chair, shower/tub, kitchenette with microwave/coffee maker and plates/utensils. It also had a small fridge. It would be easy to stay there a week and feel at home. The pool is in the central property area, we were in an exterior unit and it was an easy/short walk. The pool was heated and had a hot tub. There are a lot of pool chairs and the sunset views are breathtaking. They have a entertainment area near the pool with a pool table, game room for kids, etc... the gym was small but adequate. They also have a ice machine and laundry room. They had a fire pit but only one by the pool and it was a popular area. So why didn't I give the place 5 stars? The cost is high so expectations are high. They didn't have housekeeping services. They also didn't have sheets on the pullout couch and/or stored in the room which was inconvenient and we also arrived late after a long drive. They had one ice machine and it was out of ice two different times. Some of these might seem nit picky but again, expectations are a bit higher when you pay a lot.

Like so many other reviews this "vacation club" Hyatt leaves a lot to be desired. Outside grounds are immaculate the rooms are filthy, smelly and dark. We fond mold all over the room. First night we went to go to bed and there were no sheet. After 30 minutes they brought 1 set of sheets and 1 pillow for 2 beds. After laying down we looked up and notice mold in the vents. The bathroom was very poorly clean. Just nasty

Donald at the front desk was very helpful as we made our reservations through Hyatt with our points and it was not in the system. He went out of his way to help us with some help from Athena both where very friendly and patience. The rooms are those of timeshare owners so no on site restaurant. Small room with little refrigerator and microwave. Kitchen was stocked for coffee and dishes etc. We where in Sedona for 2 nights, and room was comfortable enough- 31 steps upstairs with luggage was not the best and stairs need updating especially for older adults as there where metal strips that could be tripping. Sedona is amazing and there was a restaurant and coffee shop within walking to hotel. So many places to stay and would expect more from the Hyatt cost we where charged.

J and I used some of our Hyatt free stays and points to visit Sedona for the first time and stayed at the beautiful Hyatt Vacation Club at Pinon Pointe. We arrived at the property a little after 4 pm on the Friday of Presidents Day Weekend. Check in was very easy and they set up an appointment to sit in a vacation club purchase meeting the next morning for us to get a Jeep Tour. The vacation club meeting was between 1 1/2-2 hours and was totally low pressure. Gave a lot of good info on the program but we decided it wasn't for us at this time and we got the voucher for the Jeep Tour without a hassle. The property was nice with several restaurants and shops directly adjacent to the hotel. Our 1 bedroom room was beautiful and very spacious with a full kitchen, dining room area, living room with a fireplace (it was chilly in the evening and we used it each night) as well as a large jacuzzi tub that was awesome. We were very close to the pool area, the pool was a good size along with two hot tubs and a fire pit. We sat by the fire pit one night to enjoy looking the stars (Sedona has strict light pollution ordinances so star gazing is amazing). We didn't use the fitness center or the rec area but both were in the pool area as well. Overall it was a great stay here and on future trips to Sedona we will definitely being staying at this property.

After a fight at checkin they finally Upgraded our room to a ADA/handicap room which was nice and spacious. But a Loud Alarm in room went off twice at 5am and 5:30am. I will forever unplug alarm clocks in hotel rooms moving forward, lesson learned. Previous tenant must have set it? So horrible waking up to that so loud and so early and it did it twice!! We were so tired all day because we had gotten in late the night before. Also, no globalist recognition here. Would not even give us late check out. I actually feel like they don't like Hyatt members here, they only like owners. They said everyone has to check out at 10am no exceptions. You're telling me the maid staff gonna clean 100 rooms all at once at 10am? Unbelievable, I've never seen such an early checkout at a hotel before and won't even give you a half hour. Front desk staff extremely rude. Security guard Dan was very nice though

Hotel stay was wonderful! Their villas were very nice and clean! The pool and spa area was great! Lobby was very nice and professional, will definitely stay here again!

Like others echo in their reviews, this hotel seems to ignore any kind of accommodations due to Hyatt status. We were denied any kind of late check-out after they sold us on a 9:30 am presentation on time shares the day of our checkout, meaning we would have to check out EARLIER to attend their sales pitch. Pointing out the issue to the Front Desk got a shrug - I was shocked because I am used to top-notch service at Hyatt properties. They stated they had "maxxed out" their number of late checkouts for that day - so keep that in mind if / when booking. Of course, I started wondering if our sub-par treatment may have some kind of bias associated with it, but, judging by the other reviews citing similar issues, this seems to be consistent with the property's level of service. Like others mention, the studios are small and the AC units can be challenging to adjust. We did not have any issues with cleanliness of our unit (we were in Unit 1011A), but we did have to call for sheets and blankets for our sleeper since none were found anywhere in the unit. Yes, the views from the pool / jacuzzi area are stunning, but we are in Sedona - you get spectacular views from the parking lots here. Spare yourselves the disappointment and find another hotel in Sedona. We will not be back unless there are serious changes with the Customer Service.

This resort delivers and then there's the view. We have stayed at this property about 50 nights since it opened and the Sedona Residence Club has always delivered on a great stay. Here are rooms we've had with the best views: #1 621 #2 1622 #3 332 Avoid building 9 if possible. Benefits and amenities include a hilltop pool with a spectacular view. Pool is heated and there are two hot tub spas. Also, free parking, fast Wi-Fi, comfortable beds, a full kitchen and the location is walking distance to downtown Sedona and Tlaquepaque. One bedroom and two bedroom units are very, very large. Rating is 5 stars+ I recommend this resort when staying in Sedona or even traveling through

We have been staying at this property for a few years now but this year their service has really declined. We were there a couple of weeks ago and the room smelled musky when we walked in and had to ask for a new one. And status holder be warned, this property puts priority on selling time shares and does not care for Hyatt status. As aGlobalist, I had to ask for an upgrade each time and had to wait to 'get it processed' so the staff would then ask me to 'talk' to the 'concierge' where they would try to get you to sign up for the sales speech. I asked for a room with a view (3 times now) and not once I got it due to 'occupancy' Asked for a late check out and was given till 1130am. What's the point of staying at property that ignores status? I can go to ANY property in Sedona if that's the case. And that's what I will moving forward.

We stayed in a one-bedroom villa for a few nights on our way to visit the Grand Canyon. The villa is generously sized, and is outfitted perfectly for folks who might want to prepare their own meals and gather with a few friends. We found the dark/rustic decor to be cozy; a more modern/flashy look would be out of place here. The rooms were clean and the fittings were all functioning as they should. There is enough space (and doors that close!) for travelers to get some quiet private time. My partner and I loved stargazing from our balcony on the upper level, and walking the paths to nearby restaurants. This was the perfect place for us to stay to jump-start winding down for a real vacation. Everyone we dealt with on staff was knowledgeable and up-beat - friendly and ready to help. I never love getting a pitch about buying into a time-share, so I'll skip the long talk with the concierge in the future. We were warned via email and text that there would be construction under way on the property; our rooms were in another building and the sound was not an inconvenience to us, but staff suggested we check the room out and before getting settled in, let them know if we were not happy. I would happily stay here again!

Prices are insane. Rooms arent even close to what theyre are charging. Next time ill go down the street to hilton.

Lots of construction going on which wasn't stated on the website while booking. Very outdated and dark room . Only one window towards parking lot so you need to close dark curtains for privacy. Ants in the bathroom. Construction quite loud. Pool closed due to 'lightning ' even though few clouds up above and nothing in forecast. They try to sell you vacation homes

Quick Summary Plenty of amenities, large and clean but outdated rooms. Great views and a very central location Room- 4 stars The room was pretty large and we were lucky enough to get a good view of the red rocks. It was great having breakfast on the patio every day. A few complaints start with the layout. The neighboring suite ran their washing machine at 6am every morning and the machine was close to our bedside, which was annoying. The room was a bit outdated. And a bit disappointed that they couldn't upgrade to a suite when we booked with points (apparently residence club doesn't recognize elite status) Service- 5 stars The staff were very polite and helpful. Very nice for them to offer laundry detergent and other useful items during our trip Amenities- 5 stars So many amenities, which is expected at a timeshare. Nice to have the free laundry machines. The gym was very large with plenty of exercise equipment. They had multiple BBQ pits, a ping pong table and a large pool and jacuzzi. Bottom Line Loved the views, the large rooms, amenities, and the central location of the resort. Would appreciate if the staff enforced quiet hours or perhaps spaced out appliances to more secluded walls to avoid disturbances

When booking this hotel first go to the customer service part and look at the age requirement for checking in to this hotel. You must be 21 years of age. It does not state this at any time while making your reservation or payment. Don't find out the hard way as our daughter did. She had saved her money to go here after graduation which was 5 hours away from home. She was so excited that she did this all on her own and couldn't wait to relax. However, when her boyfriend and her showed up they told her she couldn't stay because she was not 21. The only way we found the age requirement was after being on the phone with the hotel manger guiding us to the spot. She ended up having to find another hotel else where.

Our stay was pleasant. It wasn't the greatest but it wasn't bad either. A few bullet points... Positives: -Great pool! Heated and lovely... we had to make a reservation for the hot tub (due to COVID safety measures) but that was easy to do. -Free parking and solid wi-fi -Bed was comfortable -Kitchenette provided all the necessary tools -Great location, lots of restaurants and shops within walking distance. There is a coffee shop and restaurant/bakery on-site. Chipotle and a mini mart are located right next door, almost on the same premises. Negatives: -A studio room will garner no views (wish I had done better research as a view of the parking lot while staying in Sedona kind of blows) -I wiped everything down when we arrived with a disinfecting wipe and was pleased to see that it was clean and there was no traces of dust or dirt on it; however, there WAS someone's (dirty?) underwear on the floor in our closet. If housekeeping missed this, it makes you wonder what else is being missed. Especially when they are supposed to be even more thorough during COVID. -Heads up, concierge will call you to tell you there is a welcome packet for you... this is basically where they want to pitch a timeshare to you and incentivize it with a gift card, etc. Considering there are SO many places to stay in Sedona, I don't know if we would return to the Hyatt. We chose this place because we thought it was going to be "fancier" and better than most but it was just okay.

One word: Views Hotel with one of the best views in Sedona. Sedona where the first thing you think of is giant Red rocks and a desert landscape. Pinecones and pine trees are probably the last thing you'd expect to see. Believe it or not, the mountains of Sedona have pinecones. But I didn't come to Sedona to sniff pine cones or tackle a climb on one of the mountainous red rocks. I came to stay the night at the Hyatt Residence Club Sedona Pinon Pointe. The Hyatt Residence Club Sedona Pinon Pointe is a non-smoking hotel. Smokers will find plenty of outdoor spaces to light up. The hotel is conveniently located in the center of town and walking distance from shops and restaurants. Tip: You get a 10% to 15% discount at participating shops, restaurants, activities, and spas when you show your room key. An unpretentious lobby awaits with adobe tile floors and open wood beamed ceilings. Unlike a traditional hotel, the lobby is not open 24 hours. Lobby hours are from 7 am to 11 pm. So plan to arrive during those times or make special arrangements. Because the building is locked and there is no admittance. There are three types of rooms at the Hyatt Residence Club Sedona: Studio One bedroom Two bedroom All rooms have a balcony or patio. The 350 square feet studios include a queen Hyatt Grand bed, sofa sleeper, and kitchenette. Studios do not have views. One bedroom suites have a king bed, spa tub, full kitchen, living room with fireplace, DVD player, washer and dryer, and a view Two bedroom suites are a studio and one-bedroom suite combined. Tip: There are no elevators at the Hyatt Residence Club Sedona Pinon Pointe. Most of the rooms are accessible only by stairs. If you are not able to walk up stairs this is not the hotel for you. My one bedroom suite was upstairs and had great views of Camel Rock and Snoopy Rock. The Southwest colored one bedroom suite resembles a condo both in terms of size and amenities. There's more than enough room for a family to have a comfortable stay. For a solo traveler like myself, it was spacious and a lot of space. To the right, as you enter the suite, there's a large closet with a dresser inside. The connecting door to the studio is immediately to your left. There's a writing desk across from the kitchen near the dining area. The dining table can comfortably seat six. If you need more seats there are two extra seats at the counter. A full sized washer and dryer and two boxes of Tide mean you can go home with clean clothes. The full kitchen has all the cooking pots, pans, utensils, plates, glasses, and silverware you'd need to make a meal or heat up leftovers in the microwave. There's a dishwasher so you don't have to do dishes on vacation! You can relax in front of the fireplace while watching TV or a movie in the cozy living room. The couch and two chairs can seat five. After a long day of hiking, you can soak in the generously sized spa jet tub. It's large enough for two people. Perfect for a romantic evening. Dual vanities mean you don't have to share a sink. The lighted make up mirror is a nice touch. If you look under the sink you'll find a hairdryer. The Hyatt Grand bed is so relaxing and comfortable you'll want to sleep in. The master closet has a mini-fridge sized safe. There's a weird shelf/ledge so really big items don't fit. I was able to squeeze my laptop backpack in the safe. Upstairs rooms have a large balcony with a wicker glass top table that seats four. The Hyatt Residence Club Sedona Pinon Pointe offers daily activities and events. The majority are free because of the resort fee but there are a few paid activities. It's an older hotel without elevators but the spacious rooms make the hotel a great choice for couples, families, and groups. The views are fantastic. All the rooms, except the studios, have views. More photos on my blog. Because the Hyatt Residence Club Sedona Pinon Pointe is a timeshare, traditional World of Hyatt perks like free breakfast, upgrades and late checkout aren't applicable. But you could get lucky and score a free upgrade and late check out like me.

Last time my friend and I stayed here was 2 years ago. Not much has changed. We had a one bedroom suite with a full kitchen. Decor is the same, needs to be updated. If you are concerned about Covid Business/Hotel rules being followed, yes they all were. Hand sanitizer stations barriers set up, masks worn by all employees. Our suite was fairly clean but I myself have always been in the habit of wiping down any where I stay. The kitchen is great to have, good appliances. Seeing that this was a stay-cation for us we brought food to make breakfast and snacks plus cocktails. Keep in mind because of Covid, house keeping is not available during your stay and the rec. center is closed. There is limited pool time, only 40 guest around the pool at a time, first come fist serve. When it reaches 40 you go on a wait-list that you can only signup for in the pool area. Same goes for hot tubs, you have to make an appointment for the 2 hot tubs available. Natalie was in charge of organizing pool reservation and cleaning spots after use while we were there. She did a fantastic job. We stayed 2 nights, the bed mattress was horrible, like sleeping on rocks. My friend brought it to Kerrie's attention the next morning (front desk) and our mattress was immediately changed to a new mattress. Thank you Kerrie.

We have been happy owners of Hyatt Residence Club Sedona since they first opened. We just love the location, spacious rooms, kitchen, pools, and surrounding shops/restaurants. It's one of the best place to stay in Sedona. The staff is very friendly and helpful. One negative is the constant promotional sales pitch, even if you already own the time share.

Thanks to the Hyatt for taking the time to respond. They did not respond to specifics and I don't think they want me to give more specifics. So we will call this a neutral discussion.

Great location but that's all there really is to it. Outdated TVs without standard apps. Low water pressure, and really bad lights; the lighting was yellow and they kept flickering as well. It was very difficult to find parking by your suite, and we had a shared door between another room. Other than that, there was a mini fridge that can fit more than enough, a microwave, a few dishes as well as a blow dryer.

The hotel is very pretty but the room is small and cramped. My studio room was connected to another which was noisy and smelled like food (unfortunately in a bad way). The location is great and the southwestern decor is beautiful. The hotel does not offer any breakfast or room service which was disappointing. My suggestion is to upgrade your room to a one or two bedroom allowing additional space with a full kitchen. Despite my review, the hotel has the most beautiful scenery I've seen.

Disappointing. This is my honest opinion on a pretty devastating experience. Poor maintenance. Poop stains on mattress on check-in. Ultra rude sales staff. The units are dated and in disrepair. Many smell. Sales staff doesn't want to hear it. They just want to hard sell you. Sales guy next to us was trying to ram the offer down some ladie with a neck tatoos throat. When they realized we were not interested they forced us to sit and watch their silly video for 60 minutes. The sales quality control guy that smelled like cigarettes and coffee with severely stained teeth chided us and said if we move he will cancel our reservation and charge us the "full rate". They made our kids cry thinking if we didn't buy from them that we would have to pack up and go home. My opinion and advice is to just pay and stay somewhere where they care. It's not worth the stress.

Let me start by saying Sedona is expensive no matter where you stay. This place was one of the only resorts that looked like it had a large pool area and was resort style. We stayed in the one bedroom condo, and the room was nice and big. It is set up nicely, with a full kitchen and fridge. The problems came with the amenities and the cleanliness of the room and grounds. We were given 2 towels for two nights, with nothing in the room for backup. The shampoo and conditioner were completely empty. There were not even water bottles in the room, which is not necessary but when you pay $400 a night and have a full kitchen you'd think they'd add that. Especially in an active desert town. Then when night time came i got up to use the restroom and there were HUGE ROACHES all over. I could barely sleep. Don't stay here.

Very unpleasant stay. stayed satuday-monday and both nights had no hot water at night when we tried to bathe. Also the thermostat is impossible to get a comfortable temperature . If you put it anything under 73 it just blast cold air in your face. Back to the hot water: the front desk solution was that we can shower in the rec room or gym tomorrow at 7AM. WTF! I know you are just trying to find solutions but that was pretty dumb. Second night of no hot water they offered to move us, we were leaving at 5am the next morning so did not. make sense to pack our stuff just to head out 6 hours later. Why didn't I get the option the day before? Oh cuz it was Saturday. They DEFINITELY prioritize the time share aspect way more than giving quality service. also they would rectify the situation cuz I booked thru Expedia ( I didn't I did my booking thru amex). so cuz someone else got a cut they can't give good service or rectify their issues. Stand behind your shit Hyatt!! save yourself time and just got to the AMARA its amazing

Came to Sedona for 2days once we arrived and saw beauty and awesome views decided to stay for a few more days and stayed at Hyatt cause been to several Hyatt resorts and know their standards however this place does not measure up to other Hyatts its dirty and dingy and way over rated just don't recommend at end of day felt like i was at cheap main road motel

Hyatt Piñon Pointe is a family friendly vacation club with quite decent facilities and rooms. The resort was built for time share basis but they offer open rooms at a reasonable rack rate too. On entering you will be greeted by a professional staff who will help you get settled in. As an Owner you get the option of great discounts on keep tours, helicopter rides and such. The pool is ice water, not sure how they manage that. It was so hot I tried to go into the water but couldn't get past my knees. Our rooms had a patio deck with a beautiful view of the Mittens and Snoopy. Because it was monsoon season we had some cooling rains followed by spectacular rainbows. On the grounds there are several restaurants and a small market store. You can find wines, beers, ice cream and nick knacks. It is also right on the main strip so you can walk easily to restaurants and shops in Sedona. Each room is fully equipped with wi-fi, several TV sets, washer/dryer, full sized oven and stove top. I felt like I was in a condo. Sedona is a wonderful place to visit. The Hyatt in Sedona complements well with the local magic to give everyone a great experience.

My husband and I had a wonderful stay at the Hyatt Residence Club. For two people the two bedroom villa was an over abundance of space. The buildings are Pueblo style and the villas are decorated with a southwestern flare. There is a front and back balcony with seating, whirlpool tub, two pull out sofas, living room, fireplace, full kitchen and a kitchenette. They provided a mid week cleaning that was nice but not necessary. The rooms are nicely stocked with towels and the means to clean the kitchen and do laundry. There are lots of comfortable amenities on property to enhance your stay. We loved sitting out by the fire pit at the end of the day and into the night. The pool has gorgeous views and you can walk to shopping and dining. The location is the strongest selling point of this timeshare. It is right in the center of Sedona. The check in staff was very efficient but not particularly friendly.

We stayed room 1612 in April 2019. It was the 1 bedroom suite downstairs unit with attached living room and kitchen. I was worried about some of the review complaints with noisy neighbors ,no problems with noise at all. Guessing it's because the room right next to us (guessing it's a studio) was vacant.We all slept very well! I know it's hit or miss with a lot of rooms without views or near cell tower. We asked and received a beautiful room with awesome views. Our teens used the pool but kind of limited since it wasn't heated that well.Location is perfect walking distance to restaurants and shops. The only complaints and reason it's not a 5 star experience is we found 3 coachroaches in our room. I told the front desk but they didn't seem concerned at all and told me they were Arizona beetles. Since I'm from California ,where we have a huge problem,I'm 100% sure they were coachroaches. I suggested to front desk to fill in some holes in the bathroom. My husband said he also saw one in the kitchen

100+ stars. Okay well, there were some negatives of this place, but they were so minor. Let's start. With COVID, they are still taking reservations and are very safe. You check in at the front and they make it as little contact as possible. Maps, directions, pamphlets of things to do, place to eat, and rules are given to you. They go over the hours of operations, general rules of the place, and even provide you flashlights. The property is not to big, but each little residence is large and spread out. During my stay, I barely saw or heard anyone. I did hear foot steps at night from my top neighbor, which sucked because a lot of the property was unoccupied. For the price you pay to stay, it's worth it. You get a whole kitchen, living room, bathtub, huge bathroom, and comfy bed. The only downfall for me was the limited front desk hours and the smelly bathroom situation. The fan inside the bathroom isn't strong and the smell would linger (even after leaving the room for hours). The jetted bathtub was such a plus to this trip. It was nice after a long days of hiking.

Time share talk was fine until we said no. Then the guys head spun like Linda Blair's. I thought we'd never get out of there but we had to wait for our promotion offer to be prepared.

Beautiful Hyatt property with a beautiful one-bedroom apartment. It was a wonderful place to end our vacation. Younger girl at check-in is very abrupt and not very friendly. As always, the Hyatt bed was very comfortable, and even the sofa sleeper was better than usual with a memory foam mattress. Giant bathtub with jets. Fireplace. Fully stocked kitchen with Cuisinart appliances and pots. Washer/dryer, private covered patio, beautiful finishes. No food/beverage/ice available on the premises, but located right downtown where all the shops and restaurants are. The pool was a perfect temperature that was neither warm nor cool. We reserved a couple or chairs (section 8!), and it was very relaxing with the 365 degree views. They keep outdoor lights to a minimum to avoid contributing to light pollution, so stargazing in Sedona can remain.

We had traveled for most of the day to get here. We were tired. When we went to check in, we were immediately approached with a time share sales pitch. All we wanted to do was check-in and eat. This was an immediate turn off. We said we are not interested, maybe we can talk tomorrow about it. The lady began pressuring us, by saying she was off tomorrow and today was the only day. After that, we went to our room. The room was outdated, stains on the floor, cobwebs, cabinets didn't close properly. The bed was super uncomfortable and you felt every tiny movement. I actually slept on the couch pull out bed so my wife could get sleep. Unfortunately we had some very rude neighbors that checked in at 4:00 in the morning and made a tremendous amount of noise. We could hear everything, talking, toilet business, etc. The only reason we are giving the hotel 3 stars, is the excellent response from the staff and managers. They were extremely apologetic and responsive and moved the guests to a different room so that we could enjoy our stay. The grounds are nice with bbq's and fire pits. The pool and fitness center are great. Excellent location within walking distance to shops and restaurants.

Absolutely not standards of a Hyatt brand. Thought we were at Motel6. No upgrades given at check-in. Same excuses of being fully sold out. Rooms smelt musky and had cockroaches running around. All the surfaces in the bathroom, TV, remote, side tables, kitchen were filthy, had to disinfect everything. Bathroom pot spilt all water everywhere when flushed. AC and vents made too much noise. Upstairs occupant thumping away all night. Waste of money if you can't even sleep in a hotel room. Couldn't wait to get out of there. Comforter is thin as hell and not as brand name hotels. The closet is filled with junk and smelt bad. No coffee in pool room that was promised as an all day beverage when we checked in. The TV had a wide black line through it and could NOT even watch that properly. Hotel is old as is the lobby area and just running on views.

I own a timeshare at the Hyatt Pinon Pointe, Sedona since Feb 2017. It was our first timeshare presentation and it really felt like a great opportunity but after that paying for the timeshare as a mortgage loan and then paying annual maintenance fee of $1200+ even if you do not use feels a lot. I did not use the points or the time last year but it feels those points are all lost and still I have to pay a maintenance fees for the share. I have been trying to contact them everyway to see if I can just cancel my contract and whatever I have paid they can have I dont need any refunds just want to cancel the contract and the loan is all closed, but they dont understand it. I never thought selling a timeshare or getting out of it with such a reputable name as Hyatt will be such a difficult task.

Great place to relax and enjoy the scenery. The unit was well furnished and decorated beautifully. It really felt like home away from home. We had been on the road for the past month and this was a great finish to our time away. The furniture was comfortable. The outdoor deck was roomy with great views of the red rocks. The only disappointment was that the unit was showing its age with the overhead timbers rotting and crumbling.

Don't stay here if you want WiFi or cell service .... Would not stay here again! Had to go into town to get cell service and the wifi only worked in main lobby ...

I stayed here with family a little more than a week ago, and we were initially impressed with the amenities. So like any guests, we decided to use them. Our time quickly went sour however, when my mother contracted a serious infection from the provided hotel room's jacuzzi tub. She was the only individual to use the tub, and pathogenic E. coli infection was rapidly progressing by the next day. High fever, pain, and delirium ensued, with medical diagnosis, and powerful antibiotics being necessary. She is still recovering today. We explained the course of incidents to hotel administration, and had our claim immediately denied. Accidents happen. To offer no recourse for such suffering caused by contaminated hotel amenities however, is immoral and reeks of bad business practice. Now, I can only warn others of this potential problem.

Loved the Hyatt Resident Club (HRC) in Sedona, we had a timeshare property there for 14 years, used to property when we were able to, visiting from Norway. For all those years we loved the condo, the staff, the service, the nature and people in general. All that ended when we decided to was time to sell our timeshare. We had plenty of help from Hyatt Vacation Ownership Membership Services answering questions and helping out with the process after the timeshare was sold. Unfortunately we were met with a total different attitude and unwillingness from the Hyatt Resident Club Corporate Office, and it never ends. Just to let you know when you visit the club in Pinon Pointe, there is another ugly side of Hyatt Residence Club regular visitors are not aware of, how it appears the Corporate Office is torpedoing the solid work people at the different properties with HRC are working hard to maintain.

Centrally located to Grand Canyon, Painted Desert, Petrified Forest, Meteor Crater (so amazing the meteor missed the visitor center!), and the beautiful canyons and mountains of Sedona. Very beautiful property (Note: Call staff, who are exceptionally helpful, about issues with stairs as the property is very uneven). Very close (3min walk) to shopping. Forget early check in, plan on 4pm arrival, and you will be happy (guests all checkout late apparently). Staff very helpful, housekeeping exceptional. Rooms spacious (you are crazy to stay in small hotel room when large rooms with kitchen (restaurant prices are like New York City $$$ & $$$$) are here. Took grandkids, had wonderful time (yup, here during China Virus fiasco), all was wonderful. Sedona great place to vacation to, and this is the property to stay at!