Hyatt Zilara Cap Cana

My husband and I stayed in late January/early February for a business incentive trip. Some pros, the adult side was very quiet and you couldn't hear anything from the family friendly hotel at all. The little water park was a fun diversion and the restaurant offerings were very nice. The tacos and food offered beach side were out of this world. The beach was gorgeous and we loved the feel of the gym! The nightlife was fun but (for our particular group) we felt that the offerings closed fairly early for an adult hotel. While we felt the resort was very safe and pretty to look at, there were some issues that were beyond our control that marred the experience. We traveled with another couple from our business and joined roughly 30 other couples for our trip at this location. At check in, our room held an overwhelming smell of mold and mildew. We compared with our friend's room and ours was REALLY bad. We called down to the front desk, but since there was another much larger incentive group also at the hotel we couldn't be moved. Instead, we received a dehumidifier that had to run 24 hours per day, and had to be emptied every 4/5 hours or so or it would overflow all over the floor. I'm unsure what caused the next issue, but something like 12 to 13 persons in our group experienced stomach issues ranging from mild to stuck in their rooms to having to get pharmaceutical meds brought to the hotel. Also, I felt that having too many persons from incentive trips was a downer (especially since there was also a large (lovely) wedding planned at this location as well). The larger group took EVERY SINGLE CHAIR by the larger infinity pool with larger banners, flags and towel holders each day. I felt that they could have spaced us all out at least a little bit or not booked multiple incentives at the same time... I can't imagine what regular travelers felt. The Spa was very pretty but they clearly valued their serenity. We had booked our appointments with the other couple we traveled with and we were shushed multiple times for talking to one another as we moved through the hydrotherapy stations. We also were hustled in and out where we would have loved to sit and enjoy the grotto longer... but maybe we were too loud for that? Ultimately, I probably would not return to this location in the future.

We stayed at the resort from June 14–20, and overall, it was a fantastic experience. The service was exceptional, and the food was outstanding—honestly, some of the best I've ever had at an all-inclusive resort. The staff was attentive, and the dining options were diverse and high-quality. However, I was disappointed with the alcohol selection. The resort advertised top-shelf liquors, but these were only available at the club level, which came at a premium that didn’t feel justified for what was offered. The standard bars had limited options, which was a letdown for those expecting a more upscale experience. Despite this, we still had an amazing time and enjoyed the vibrant atmosphere. One downside was the seaweed on the beach, which was particularly heavy during this time of year. It made swimming in the ocean unappealing, and the smell was noticeable. The resort made a commendable effort to clean it daily, but it wasn’t enough to make a significant difference. For future visits, I’d plan to return between November and March when seaweed is less of an issue. Overall, a great stay with minor drawbacks. I’d recommend this resort, especially with proper expectations about the alcohol and beach conditions.

We just got back from Hyatt Zilara Cap Cana, and honestly, we’re already dreaming about going back! The resort is absolutely beautiful—clean, luxurious, and right on the most stunning beach. But what really made our trip unforgettable was the amazing staff. Everyone was so friendly, attentive, and genuinely cared about making sure we had the best time possible.||Poolside & Cabana Service – Simply the Best!|Spending our days by the pool was such a treat, thanks to Alexander, Marcelina, Maireny, Erison, Dionicia, and Ramon. They made us feel completely taken care of—whether it was bringing drinks right when we needed them, setting up our cabana, or just checking in with a smile. They made relaxing feel even more luxurious!||Lobby Bar – Great Vibes & Even Better Drinks|Every time we stopped by the Lobby Bar, it felt like hanging out with old friends. Luis, Eugenia, Dayanira, and Hilda were so warm and welcoming, and their drinks were amazing. We always ended up staying longer than planned because the vibe was just that good.||The Pier – Omelette Perfection|Breakfast at The Pier was one of our favorite parts of the day, all thanks to Anthony at the omelette station. Not only does he make a seriously good omelette, but he also greets you with the kind of energy that starts your day off right. You can tell he really loves what he does.

Our recent stay at Hyatt Zilara Punta Cana, booked through Costco Travel, proved to be an excellent choice for our babymoon. We selected this destination seeking a peaceful retreat during a particularly demanding period at work, and the resort delivered precisely what we needed.||||The property's primary draw is its pristine white sand beach, which, combined with consistently positive online reviews, influenced our decision. As vegetarians, we were initially concerned about dining options, but the culinary experience exceeded our expectations. The buffet offerings at both Pier and El Mercado were excellent, and Journeys maintained an equally high standard. A highlight was the private romantic dinner on the shore, featuring exceptional cuisine from Shutters - an unexpectedly delightful experience.||||The staff's professionalism and English proficiency ensured smooth communication throughout our stay. The resort's commitment to cleanliness was evident in all areas. Our accommodation was generously proportioned, featuring one of the finest ocean views we've encountered in our travels. The evening entertainment program was thoughtfully curated, offering engaging shows suitable for all ages, complemented by activities such as Bingo nights and vibrant live music performances.||||Navigation between Zilara and Ziva properties was straightforward, supported by an efficient resort application. The Cannapolis water park at Ziva, while modest in scale, provides adequate entertainment for a half to full-day experience, particularly for families with children.||||A noteworthy mention must be made of the resort's internet connectivity - the WiFi service was exceptional, maintaining consistent performance throughout the property and eliminating any need for eSIM data usage.||||For those seeking a refined, relaxing vacation experience, this resort merits serious consideration. The combination of outstanding amenities, service, and attention to detail makes it a highly recommendable destination.

I was on the adult only side. I was impressed with the room, fabulous bathroom, the shower was huge with a sitting ledge, waterfall and regular shower heads, double sinks with a vanity area and double sided closet, also a toilet closet (with a door separating it from the rest of the bathroom). We had a nice poolside balcony with table and chairs and a big lounging couch. The room had a loaded mini fridge, tiled floors, California king bed, queen size sofa bed and huge TV. The resort is all inclusive with several restaurants and lounges, theme nights, and live entertainment. The pools were gorgeous and the resort grounds opens directly to the beach. Food venues were all over resort with a variety of cuisines, most closed at 11pm, but the resort has 24/7 room service. My only problem was that the after hours food quality wasn't the best. Otherwise it was a great amenities and wonderful stay.

I absolutely loved my stay at this resort. The location was about less than 10 months from the airport. There were so many restaurant options that we didn’t get a chance to try them all. This adult only resort is connected to its sister property that caters more to children/kids but you could t tell. We had plenty of activities, private beach, adult pool area, and still enjoyed the water park with the kids. Staff was very friendly and accommodating. I can’t wait to return.

I absolutely loved my stay at this resort! It’s not far from the airport, and the property itself is absolutely stunning. The staff went above and beyond throughout our visit, especially at the water park, where the team literally jumped in the pool to help me find my glasses! A special shoutout to Alfred, who made sure my group had an unforgettable, fun-filled experience. The daily activities and themed nights added so much energy and excitement to each day. The restaurants were delicious, with little to no wait time (likely thanks to our weekday stay). I highly recommend upgrading to the club level, it’s well worth the extra cost for the added perks and elevated experience. I will definitely be back!

Absolutely one of the most extraordinary vacations we have had. The service is genuine and through every moment of the visit. Luis, Erickson, Joseph, Manuel... and many more ensured we were taken care of. Returning to our room after a day on the beach of the pool cabana was a treat - the room attendants did an extraordinary job. All of the food ( we absolutely ate too much!), but yum! Do not miss Shutters - the location and view are wonderful!!