Hyatt Zilara Cap Cana

It’s our first time to Dominica all inclusive resort! I would say Hyatt is the best choice we have ever made! We are so lucky to pick the best place to say for our one week vacation. The restaurants, the cocktails, the pools, the waterpark, the coffee shops, the staffs, the activities, the night shows are amazing!! We enjoyed every day we spent in this resort. We tried all the restaurants and they are all unique with great food and excellent services. We have been to many activities like yoga classes, make and take, cocktail classes, slip and bush and ping pang tournaments etc…… we have so much fun in each of them!!! We would like to appreciate all the staffs for their great help and kindness especially Dio, Manuel, Marco from cocktail class and the barista from the coffee class and the yoga instructor. Every staffs are friendly and helpful. A week is too short and we are so sad to leave here. We would love to recommend this awesome place to our friends and family. We will come back!

From the moment we arrived at Hyatt Zilara Cap Cana, we were treated like royalty. This resort exceeded every expectation — the beauty of the property, the incredible service, the delicious food, and the genuine warmth of the staff made it truly the best vacation we’ve ever had.||||Our butler, Eli, went above and beyond to make every detail perfect — from setting up special touches in our room to anticipating our needs before we even asked.||||The club-level pool attendants and bartenders, Willin, Miguel, Maria, Juan B. and Alfonsina, made every day by the pool a joy. Their energy, attention to detail, and friendly personalities made us feel like family.||||We also have to mention the entertainment team, Manuel and Dio, who kept the fun going all day long. The games, pool exercise program, and music were fantastic — there was always something to enjoy without feeling overwhelmed.||||Every corner of this resort reflects luxury and care. Whether relaxing by the pool, enjoying the beach, or dining at one of the amazing restaurants, we felt completely pampered and cared for. The highlights were Cinolas and Journeys.||||We can’t wait to come back — Hyatt Zilara Cap Cana has set a new standard for what an unforgettable vacation feels like.

We recently stayed at the Hyatt Zilara in Cap Cana, Dominican Republic and had a wonderful experience. The property is stunning—immaculate grounds, crystal-clear water, and plenty of peaceful spots to relax. Our room was spacious, modern, and very comfortable, with a lovely balcony view.||||The staff truly made the trip special. Everyone we encountered was friendly, professional, and eager to help, whether it was at the front desk, the restaurants, or by the pool. Service was warm and attentive.||||Dining options were excellent, with several restaurants offering fresh and flavorful meals with so many great options.||||Overall, the Hyatt Zilara was perfect for relaxation, great service, and beautiful surroundings. We’d definitely come back!

I had the most incredible stay at Hyatt Zilara Punta Cana for my birthday, and it truly exceeded all expectations. From the moment we arrived, the service was flawless—warm, attentive, and genuinely caring. The entire team went above and beyond to make my birthday celebration unforgettable. A very special thank you goes to our butler, Adrian, who was absolutely amazing. His professionalism, attention to detail, and genuine kindness made our stay seamless. He anticipated our needs before we even had to ask and ensured that every moment felt personalized and stress-free. Adrian truly made us feel valued and celebrated, and we couldn’t have asked for better service. The resort itself is stunning, with immaculate grounds, luxurious rooms, and world-class dining. Every interaction with staff reflected their commitment to hospitality at the highest level. I left feeling not only pampered but also deeply grateful for the thoughtfulness shown during such a special occasion. Hyatt Zilara Punta Cana is the definition of luxury and exceptional service, and I can’t wait to return. If you’re considering this resort, don’t hesitate—it’s worth every moment!

Very relaxing vacation. The staff couldn't be more accommodating, friendly and warm. There is no shortage of people wanting to work here. The health club is larger and better equipped than most membership gyms back home. The spa and the massage were the absolute best we have ever had.We highly recommend this resort and we will be back again

My husband and I can not stop raving about this place. It was breathtaking from the moment you arrive. | The staff were some of the most amazing people we have ever met. We were able to capture pictures with Alfred and (attached), but there are many more we loved. ALL staff at The One Eyed Cat were fantastic, and they were a joy to be around. Giving us cashews with our drinks, adding bubbles to the drinks, and giving us a mixology show! Georges at The Reef swim up bar was another favorite of ours. He would chat with us daily, and notice when we didn’t stop by. He was an excellent bartender and amazing person! Jose tended to our needs on the beach moving our umbrella and bringing us so many drinks. He was such a kind person. Juan and Victorson worked at Moments (the sports bar) and knew our order by the 2nd or 3rd night. We loved these two, they were so great to us. Always bringing us new drinks to try, talking baseball, etc. Alfred found us one night after dinner and convinced us to play Bingo. Anytime after Bingo, when seeing him, he would recognize us and stop to talk. He brought us to so many fun activities and was a joy to speak with. Luis was our concierge, and let me say he went above and beyond for us. Helping us when our transport to the airport became delayed, bringing us after sun when we got badly burnt, and checking on us daily. He was so helpful and welcoming, we loved him. | The beach was absolutely beautiful, and although it was seaweed season, crews worked diligently to remove it. We were still able to get into the ocean and relax on the beach. The pool was amazing, and the cabanas are well worth your money. | Food was one of our favorite things here. Room service was unbelievably good for breakfast, lunch, or dinner. We also loved the Noodle and Thread. Prestos was a delicious lunch spot for a break at the pool! When you go to Moments, get the nachos and mozzarella sticks, you won’t be disappointed!! | There was entertainment around the pools with music, blackjack, make and take classes, etc. In the evenings, there was always a show, which was always fun to watch and partake in. They did a great job at performing!!| In all, there is not enough words to describe how wonderful this place is. If you are unsure about going, you will quickly change your mind once you get here. We met the most amazing people, had a relaxing week, and also had so much fun. We can’t thank this resort enough for the experience they gave us. ❤️

Let's get the negatives out of the way: This place needs better food hygiene practices and reaction to reports of food poisoning. My wife got sick probably from the raw oysters at The Blind Butcher. The Raw Bar seafood appetizer didn't have the freshest tasting seafood. The Blind Butcher was a really poor value for the money, especially for the food quality and taste. Only positives for this restaurant were the mixology, presentation, and the desserts by the entrance. The shows every 15 minutes became a nuisance eventually due to the loud volume. The entire dinner was 2.5 hrs due to slow service, more than ideal. I got sick from the breakfast buffet on check out day. We never went anywhere else for food other than at this resort. No apology or any small token of goodwill was offered when brought up with the butler or club lounge desk staff. We have been to 9 all inclusive resorts, this was our first time getting sick from the food.||||Club restaurant should be open daily for all meals, and menus could be expanded or more varied. Better snacks at the club lounge and in rooms are needed. Bartenders at the One Eyed Cat didn't offer to make specialty drinks with the bubble machine, smoker, and unique glasswares. What is the point of this martini bar if drinks aren't all made like they are shown online unless specifically requested? I understand if the bar was busy, but this was in September and the place was not packed at all. Seemed the bartenders' reluctance was counterintuitive to the entire bar's existence.||||Entertainment lacked sufficient variety and volume. The entertainment staff was decent overall.||||Room cleanliness was average, mold and water stains were found at the shower. More hard water/toothpaste stains were found by the sinks.||||Other improvements needed: ||Have more pool/beach activities, hire more pool/beach servers, have a pool/beach snack menu available to be ordered from and delivered to loungers like Secrets Cap Cana next door. Timeshare staff are a nuisance. Do more to combat the sargassum problem.||||Now, the pros:||- Mixology||- Food taste was decent for an all inclusive, other than the glaring problems above.||- Friendly staff||- Hotel grounds are great||||This is a highly critical review due to the pricing of this hotel. If they charge this much, then they will be compared to competitors of the same caliber, like Secrets Cap Cana next door or Xcaret Arte, Atelier, Impression Moxche at Secrets, and Excellence Coral Playa Mujeres, all from Quintana Roo, Mexico.

What a great all inclusive stay! We typically visit the Excellence Resorts and this experience topped it. Great accommodations, top tier service, extremely comfortable pool chairs, great food and variety. The buffet and staff were incredible! Special shout out to Dio who we met while finding our way through the resort. He was extremely helpful and walked us all the way to the spa. He is on the entertainment team and made us feel special each time we saw him. We loved the pool cycling and games! We will be back.