Hyatt Zilara Rose Hall

Dream wedding come true! My wife and I recently held a destination wedding here with about 42 guests and it exceed our expectations tenfold. Natresha our wedding coordinator went above and beyond to make sure everything was perfect. Along with that, all the staff were exceptional. The rooms were clean and spacious, and the entire resort always offered something to do. We absolutely loved our swim-up room! The all-inclusiveness really makes it worthwhile. You truly can relax here without hesitation! The food was amazing, and it is recommended to make reservations to the on-site restaurants as soon as you arrive. The grab and go spots are perfect if you want a quick snack by the pool or the beach. We would absolutely recommend this resort if you are looking for a great vacation spot, or as a stand-out location for a destination wedding! We can’t wait to go back 🇯🇲🌴

We honeymooned here 10 years ago and returned for our 10 year wedding anniversary. The food, staff, and ambiance were amazing. Urban Heatz was delicious and the Barefoot Jerkz hut was delectable. We rented a poolside cabana and our host Tamika was fantastic and made the experience very enjoyable for our last day in Jamaica.

We loved the resort, my husband said room only needs a microwave. Other than that, Tiffany at the pool side was always on time and very nice. Travis and Oliva were wonderful for my photos.

Hyatt Zilara was cool for what it was — definitely a solid spot for relaxing with just a sprinkle of turn up energy. If I’m ever looking for a chill vacation where I can lounge by the pool and sip strong drinks (that aren’t too sweet!), I’d go back. The restaurants had great-tasting food, but the biggest downside was that the food was almost always cold, which was disappointing. The dinner buffet was decent, but the other buffets didn’t really hit for me. Other than that, the drinks, the vibe, and the scenery were all on point.

My husband and I thoroughly enjoyed our experience at Hyatt Zilara. This was our second time staying here, and we plan to return again with our family at Ziva. There are so many onsite activities, so plan and budget accordingly.||Special thanks to the incredible Zilara staff, who were consistently hospitable and respectful. Urbanz was our favorite breakfast spot every morning — Carla, Natasha Oscar Iancinth, and the entire team were amazing. We also enjoyed a romantic candlelight dinner on the beach with the kindest service from Leshay, a fun paint-and-sip, and a wonderful Jamaican Yard event on the Ziva side. The photographer was fantastic, too.||Unfortunately, my experience with Island Routes Tours was the one low point. On my first day, the representative, Nastachia, was curt and dismissive when I asked for more details about excursions, even suggesting I just “watch the video” instead of answering my questions. As a fellow Caribbean woman, it was disheartening to then watch her warmly engage with another group moments later, offering them the detailed service I had hoped for. The next day, we worked with a different representative who was professional, pleasant, and made booking easy — which only proved that consistent, respectful service *is* possible.||Overall, our Zilara experience was wonderful, but I hope Island Routes Tours takes steps to ensure all guests are treated with the same warmth and attention.

The service was unbelievably good. We did get a room that came with two butlers and they were both amazing. What wasn’t amazing was the food. We had one good meal while dining there- the Italian restaurant. That’s it. The beach was man made and very rocky. We found a cockroach in our room. The room was dated and was not super clean. The pool was cold and the drinks were definitely watered down. How Can I have two drinks at home and be tipsy but have 15 at this resort and not be the slightest buzzed? The jerk shack was very good but only open half of the day. For 16k for 9 days we will never go back and tell everyone to never go there. The cockroach is still unbelievable. Spray your rooms Hyatt..

Hyatt Zilara Rose Hall offers the convenience of being close to the airport and boasts a lively nightlife scene, a well-equipped gym, and engaging poolside activities. The rooms feature pleasant balconies, and standout service was provided by Sharlene at the Jerk Hut and Loraine at the spa. However, the resort falls short in several key areas. There is little enforcement of adult-only policies at Zilara, and the frequent smell of marijuana takes away from the atmosphere. The food is average at the restaurants which left us consistently saying to ourselves that we wished we just went to the buffet which is saying a lot. The rooms are also dated. Housekeeping was inconsistent—on two occasions, the room wasn’t cleaned, and even when it was, the service seemed minimal, leading to repeated calls to the front desk for towels. Additionally, the restaurant reservation system was frustrating, as we were turned away at the Italian restaurant despite the dining area being mostly empty. The air conditioning system is also problematic, with an auto setting that cannot be adjusted, often resulting in discomfort. Overall, I would not return to this location or recommend it to others.

Lovely resort! Many places to take pictures. The food is okay depending on where you eat. Make sure to make reservations for the resort restaurants if you want to dine for dinner. This was not mentioned during check-in. Otherwise you have everything there. Drinks by the pool are delicious! My fav was the Bob Marley drink!🍹 Beautiful gym as well. It's a two story bldg. Very beautiful and lively place!