Hyatt Zilara Rose Hall

This all-inclusive resort is overall good, though I expected it to be exceptional. If you’re looking for an international-style resort in Jamaica, this is the place. But if you’re hoping for a truly authentic Jamaican experience, it may fall short. We originally booked for the Jamaican feel, but were a bit disappointed—especially with the food. I’m not saying the food was bad, but it lacked authentic Jamaican flavors. Service was also noticeably slow almost all the time, which took away from the experience. The only restaurant I truly enjoyed was the buffet at Choicez—the steak there was to die for. On the other hand, the worst place we visited was the hibachi restaurant. The food wasn’t great, and while we were still eating, the waitress came and took my almost-full drink without saying a word. At that point, we stood up and left—definitely a horrible experience. Our balcony overlooked the family side (Ziva) even though we booked adults-only, which wasn’t ideal. For the price point, the bathroom and toilet also felt fairly average. That being said, several individuals truly went above and beyond to make our stay memorable, and they deserve recognition: • Alicia, Malique, and Mark – always welcoming with a smile • Sheldon at the jerk hut • Elvis on the beach, for outstanding service • Terry-Ann and Tiana at concierge, both incredibly helpful • Jason, chef at Calypso • Anthony, our waiter at Fuzion • Tricia, Kemona, and Prittanya from the Playa Collection team • Jdarling at the cigar shop These individuals made our trip special despite some disappointments. Their service stood out and reminded us what true hospitality feels like.

Great location! The resort is very close to the airport and on a main thorofare. Beautiful facilities. The rooms were large but a little out dated. Most of the staff were friendly and courteous. French restaurant had some personnel issues with those hosting on September 12, 2025. The hostesses had unpleasant dispositions and had rude facial expressions and comments. Extremely different experience with the staff at the buffet. The staff there were incredible. The servers and hostesses were friendly and pleasant. Met the chef who assisted with special meals as a member of our group had numerous allergies. Overall the experience was truly great. Don't miss out on the jerk restaurant and the nightly events!

I just came back last night from a 6-day stay at the Hyatt Zilara for my birthday. This would be my lowest rating, all-inclusive experience I've had. For reference, I've been to six. Rooms: They offered us a room upgrade upon checking in, which we were appreciative of! It was very spacious and overall nicely decorated, but beware of the lighting in some of the rooms, which was very, very dimly lit Food: Not a lot of quality options for pescatarians or vegans. The quality overall of the food was ehhhhh, and beware that this is labeled as an all-inclusive, yes, but there are lots of item options on the food and drink menu, that's an additional charge. eg certain reds, white, beers, shrimp, steak,etc The late-night options, 10 pm and later, had no fish options; room service included, and there is a $10 charge every time you order room service. Service: Some of the waitresses were so rude, especially when we were requesting additional items for our table, ex. ketchup or even another drink, NO ACKNOWLEDGMENT that they heard us, or you can see they are physically annoyed, but the request would eventually be done.....eventually I do want to recognize a few employees who were truly helpful and so friendly! **SAMANTHA**- BY THE POOL OR BEACH- Very nice & warm, always has a smile on her face, the first person that truly gave us good service. **ELVIS***- BY THE POOL OR BEACH MOST DAYS- exceptional service, went above & beyond to make us feel special each day we saw him. ***ANGELITA***- BY THE POOL- So nice and sweet, she made sure that we were always good on our days by the pool. The night of my Birthday, we paid for a decorated"Beach dinner" that ended up being on a Gazebo by the beach, no decor, etc. They were late with the pickup, gave no forewarning or update, and we had to keep requesting the front desk for an update ourselves. Also, at the end of the dinner, it turned out my BF paid for a birthday cake that the waiter forgot to bring out, and when she reminded him, the cake was then brought out, and my name was spelled incorrectly. The next day, my BF went to let them know about all that went wrong, and they did offer us half off on the dinner. Overall, I wouldn't recommend this resort to anyone in my circle.

Hyatt Zilara is a wonderful property. The staff are very friendly and extremely helpful. Food was good, just need a few more menu options at Fuzion. The pool bar staff on the family side seemed a little annoyed with servicing us at the pool and they also seemed to be low on supplies. Overall I would recommend this property. Entertainment was fun, for the white party I would recommend more of a mix for the music and not only Soca.

This Hotel is a poor representation of the HYATT Zilara brand. There was poor service around the pool area. Also had to call room service everyday for towels, cleaning service, and bar refill. Many of the hostesses made us feel like we were bothering them. I definitely would not recommend this as a vacation spot.

The service was unbelievably good. We did get a room that came with two butlers and they were both amazing. What wasn’t amazing was the food. We had one good meal while dining there- the Italian restaurant. That’s it. The beach was man made and very rocky. We found a cockroach in our room. The room was dated and was not super clean. The pool was cold and the drinks were definitely watered down. How Can I have two drinks at home and be tipsy but have 15 at this resort and not be the slightest buzzed? The jerk shack was very good but only open half of the day. For 16k for 9 days we will never go back and tell everyone to never go there. The cockroach is still unbelievable. Spray your rooms Hyatt..

Excellent service from the personal shuttle and pre check-in at the airport to check out. This place has everything you need. The only somewhat sad thing was the beach. In the larger area it was a bit rocky but there are other access points that are just fine. I would recommend and I would stay again.

The atmosphere was nice and the staff was very friendly. I felt safe and the grounds were kept very clean. However, the lighting in the room needs improvement, so getting ready was a bit annoying and the rooms could do with some updates. The food was good though I only ate Jamaican food so not sure how the “international” food tastes. I will say that they could add an additional buffet and late night/ 24/7 food option as late night food was pretty limited. Additionally, there was a lot premium options to pay for which was weird since it’s an “all-inclusive resort.” Overall my friends and I had a good time.