Hyatt Zilara Rose Hall

Heartfelt Gratitude to Hyatt Zilara Staff A huge thank you to the incredible staff and administration at Hyatt Zilara for their exceptional service during Hurricane Melissa. Your dedication and commitment to guest well-being went above and beyond, ensuring that we felt cared for and comfortable despite the unforeseen circumstances. Attention to Detail: Thank you for your meticulous attention to every detail, making sure our needs were met promptly and efficiently. Delicious Meals: We truly appreciated the hot meals provided three times a day and the all-day accessible snack bar, which kept us nourished throughout our stay. Frequent Updates: The regular meetings to update us on the island's situation and travel options were immensely helpful and reassuring. Relaxation Services: The complimentary massage sessions were a thoughtful touch, allowing us to feel as close to being on vacation as possible, even amidst the storm. Entertainment: Your commitment to keeping us entertained during the entire stay did not go unnoticed and was greatly appreciated. Compensation and Transfers: The generous compensation and complimentary airport transfers showed your genuine concern for our safety and comfort. The Hyatt Zilara staff truly prioritized the safety and satisfaction of their guests, demonstrating it through their thoughtful actions. Your efforts made all the difference, and because of this exceptional hospitality, I will definitely be returning. Thank you for ensuring we all got home safely! 🌟

The stay was overall good. We booked a swim up room and the views were great. We fairly enjoyed our pool daily. My favorite part of the trip was the hookah. Monique the assistant manager at the hookah stand made sure our hookah was full and we enjoyed it every bit. We were very grateful for her service. Also Malcome who works by the pool was also very generous and kind. He ensured our drinks were always full. As a girlie who always stays at the Hyatt this was one of the better resorts but it doesn’t beat the Hyatt Ziva in Cabo. I didn’t like that there were no options to upgrade wristbands for better liquor choices. We had to go off the resort to get a quality tequila the Jose Cuervo was giving us a headache. Still there are some things that can be improved. The room cleanliness can be a little better and the room service was a little slow but overall it was a decent stay. We had dinner at one of the restaurants and I want to highlight the lamb chops and lobster it was amazing. The driver the hotel assigned us to was Delano and he was amazing!! He took us all over Montego bay safely! Overall I would rate it a 8/10 I will be bringing my family back for Christmas.

My husband and I just returned from celebrating our 29th wedding anniversary, and we couldn’t be happier with our experience. This resort truly exceeded our expectations! We were a bit nervous before arriving, as recent reviews had us concerned. Jamaica has always been our “happy place,” but our last two visits to other resorts had been disappointing compared to years past. We didn’t want to be let down again—but Hyatt Zilara completely restored our faith and reminded us why we fell in love with Jamaica 29 years ago. From the moment we arrived, the staff’s warmth and genuine hospitality stood out. Nearly everyone we encountered went above and beyond to make sure our stay was exceptional. The small gestures and thoughtful touches throughout our visit really made the difference. A special shout-out to Shavene, Stacy, Teneika, Horatio, and Lucrellas in Watersports(sp?) —they were absolute standouts, though truly, the entire staff shined. The grounds were immaculate and beautifully maintained, the restaurants offered great variety and quality, and there was a nice balance of relaxation and activities. If I had one small suggestion, it would be to incorporate more Caribbean music on the adults-only side instead of the everyday radio songs we can hear back home—and perhaps lower the volume just a bit. Overall, we left feeling refreshed, grateful, and reminded of why Jamaica will always hold a special place in our hearts. Thank you, Hyatt Zilara, for helping us celebrate such a special milestone in such a memorable way!

Cons: I disagree with the 5-star rating. While the rooms are acceptable, they are extremely humid, and there was a strange smell coming from the AC vents. Additionally, the hallway carpets are filthy, showing clear signs that they haven't been replaced in quite some time. The food options were decent, but at every restaurant we visited, they were almost always out of something or missing ingredients. I also noticed that room service trays were left outside doors; for instance, a guest next to me left their tray out at night, and it was still there in the morning. While this may not be a concern for everyone, to me, it's a red flag—potentially indicating a roach problem. Lastly, the hallways leading to the rooms have an odd smell, and the lighting is quite dim. Pros: resort's outdoor areas are beautiful, and I spent most of my time there. I loved the beach, the pool, the swim-up bar, and the entertainment. The staff provided excellent service, showcasing great Jamaican hospitality. The spa is outstanding as well. I had a massage overlooking the beach, and it was amazing. The spa facilities are very clean, and the staff there is incredibly friendly. To sum it up, I would definitely stay here again. Personally, when I'm on vacation, I only use my hotel room for sleeping. However, if you prefer spending more time in your room or plan to stay for an extended period, I would not recommend it. For me, the beauty of the resort's outdoor spaces outweighed any drawbacks I noticed

Me and My Family and Friends came to Jamaica for vacation and to relax from the every day stressor. We enjoyed the all inclusive resort and everything that is offered daily. The beaches are clear and blue , I feel at peace and relaxed. The pools are great! The food and restaurants are nice and the food is delicious 😋.

It was my 50th birthday getaway. I booked a king room with an ocean view. When we arrived we checked in. They confirmed the room. When we get upstairs to the room. We enter and it has two queen beds. Didn’t look as pictured. I contacted my travel agent about the room. It was a huge room. He messaged me back and said they gave me a free upgrade to the jr suite. They wanted to do a king but it wasn’t available. That was the best birthday gift ever!!!! The next night there was a knock at the door. It was a bottle of wine two glasses and a slice of cake with a birthday card. As soon as there back up and running next year I will definitely be going back.

I just came back last night from a 6-day stay at the Hyatt Zilara for my birthday. This would be my lowest rating, all-inclusive experience I've had. For reference, I've been to six. Rooms: They offered us a room upgrade upon checking in, which we were appreciative of! It was very spacious and overall nicely decorated, but beware of the lighting in some of the rooms, which was very, very dimly lit Food: Not a lot of quality options for pescatarians or vegans. The quality overall of the food was ehhhhh, and beware that this is labeled as an all-inclusive, yes, but there are lots of item options on the food and drink menu, that's an additional charge. eg certain reds, white, beers, shrimp, steak,etc The late-night options, 10 pm and later, had no fish options; room service included, and there is a $10 charge every time you order room service. Service: Some of the waitresses were so rude, especially when we were requesting additional items for our table, ex. ketchup or even another drink, NO ACKNOWLEDGMENT that they heard us, or you can see they are physically annoyed, but the request would eventually be done.....eventually I do want to recognize a few employees who were truly helpful and so friendly! **SAMANTHA**- BY THE POOL OR BEACH- Very nice & warm, always has a smile on her face, the first person that truly gave us good service. **ELVIS***- BY THE POOL OR BEACH MOST DAYS- exceptional service, went above & beyond to make us feel special each day we saw him. ***ANGELITA***- BY THE POOL- So nice and sweet, she made sure that we were always good on our days by the pool. The night of my Birthday, we paid for a decorated"Beach dinner" that ended up being on a Gazebo by the beach, no decor, etc. They were late with the pickup, gave no forewarning or update, and we had to keep requesting the front desk for an update ourselves. Also, at the end of the dinner, it turned out my BF paid for a birthday cake that the waiter forgot to bring out, and when she reminded him, the cake was then brought out, and my name was spelled incorrectly. The next day, my BF went to let them know about all that went wrong, and they did offer us half off on the dinner. Overall, I wouldn't recommend this resort to anyone in my circle.

I had the pleasure of travelling to this beautiful resort twice in 2025. We went as a girl’s trip in March to celebrate a milestone birthday with some friends who had never been to Jamaica and returned again in October with my daughter to teach yoga. Both groups were blown away by the resort, staff and food. The property itself is beautiful with gorgeous landscaping everywhere. Pools on both sides were perfect but we spent most of our time at the beach. Ziva is more calm due to the breakwall. We had no problems securing a lounger anywhere and had really quick drink service at both pools and beach. Food was excellent at all the restaurants and we didn’t ever have to wait in lines. The fitness facility is huge and fully equipped. We loved it. The resort itself is worth the trip but where this hotel really shines is the staff. Both trips we felt so spoiled and had fun chatting with the staff. They went above and beyond in every way. We had to leave just as the hurricane was rolling in, and the staff was still going the extra mile for the guests.. In all of my trips to Jamaica (this was #15), this was the kindest and warmest staff. . If you are considering this hotel, you’re making the right choice. I look forward to returning once they have reopened. One Love .