Hyatt Zilara Rose Hall

Heartfelt Gratitude to Hyatt Zilara Staff A huge thank you to the incredible staff and administration at Hyatt Zilara for their exceptional service during Hurricane Melissa. Your dedication and commitment to guest well-being went above and beyond, ensuring that we felt cared for and comfortable despite the unforeseen circumstances. Attention to Detail: Thank you for your meticulous attention to every detail, making sure our needs were met promptly and efficiently. Delicious Meals: We truly appreciated the hot meals provided three times a day and the all-day accessible snack bar, which kept us nourished throughout our stay. Frequent Updates: The regular meetings to update us on the island's situation and travel options were immensely helpful and reassuring. Relaxation Services: The complimentary massage sessions were a thoughtful touch, allowing us to feel as close to being on vacation as possible, even amidst the storm. Entertainment: Your commitment to keeping us entertained during the entire stay did not go unnoticed and was greatly appreciated. Compensation and Transfers: The generous compensation and complimentary airport transfers showed your genuine concern for our safety and comfort. The Hyatt Zilara staff truly prioritized the safety and satisfaction of their guests, demonstrating it through their thoughtful actions. Your efforts made all the difference, and because of this exceptional hospitality, I will definitely be returning. Thank you for ensuring we all got home safely! 🌟

The stay was overall good. We booked a swim up room and the views were great. We fairly enjoyed our pool daily. My favorite part of the trip was the hookah. Monique the assistant manager at the hookah stand made sure our hookah was full and we enjoyed it every bit. We were very grateful for her service. Also Malcome who works by the pool was also very generous and kind. He ensured our drinks were always full. As a girlie who always stays at the Hyatt this was one of the better resorts but it doesn’t beat the Hyatt Ziva in Cabo. I didn’t like that there were no options to upgrade wristbands for better liquor choices. We had to go off the resort to get a quality tequila the Jose Cuervo was giving us a headache. Still there are some things that can be improved. The room cleanliness can be a little better and the room service was a little slow but overall it was a decent stay. We had dinner at one of the restaurants and I want to highlight the lamb chops and lobster it was amazing. The driver the hotel assigned us to was Delano and he was amazing!! He took us all over Montego bay safely! Overall I would rate it a 8/10 I will be bringing my family back for Christmas.

My husband and I just returned from celebrating our 29th wedding anniversary, and we couldn’t be happier with our experience. This resort truly exceeded our expectations! We were a bit nervous before arriving, as recent reviews had us concerned. Jamaica has always been our “happy place,” but our last two visits to other resorts had been disappointing compared to years past. We didn’t want to be let down again—but Hyatt Zilara completely restored our faith and reminded us why we fell in love with Jamaica 29 years ago. From the moment we arrived, the staff’s warmth and genuine hospitality stood out. Nearly everyone we encountered went above and beyond to make sure our stay was exceptional. The small gestures and thoughtful touches throughout our visit really made the difference. A special shout-out to Shavene, Stacy, Teneika, Horatio, and Lucrellas in Watersports(sp?) —they were absolute standouts, though truly, the entire staff shined. The grounds were immaculate and beautifully maintained, the restaurants offered great variety and quality, and there was a nice balance of relaxation and activities. If I had one small suggestion, it would be to incorporate more Caribbean music on the adults-only side instead of the everyday radio songs we can hear back home—and perhaps lower the volume just a bit. Overall, we left feeling refreshed, grateful, and reminded of why Jamaica will always hold a special place in our hearts. Thank you, Hyatt Zilara, for helping us celebrate such a special milestone in such a memorable way!

This all-inclusive resort is overall good, though I expected it to be exceptional. If you’re looking for an international-style resort in Jamaica, this is the place. But if you’re hoping for a truly authentic Jamaican experience, it may fall short. We originally booked for the Jamaican feel, but were a bit disappointed—especially with the food. I’m not saying the food was bad, but it lacked authentic Jamaican flavors. Service was also noticeably slow almost all the time, which took away from the experience. The only restaurant I truly enjoyed was the buffet at Choicez—the steak there was to die for. On the other hand, the worst place we visited was the hibachi restaurant. The food wasn’t great, and while we were still eating, the waitress came and took my almost-full drink without saying a word. At that point, we stood up and left—definitely a horrible experience. Our balcony overlooked the family side (Ziva) even though we booked adults-only, which wasn’t ideal. For the price point, the bathroom and toilet also felt fairly average. That being said, several individuals truly went above and beyond to make our stay memorable, and they deserve recognition: • Alicia, Malique, and Mark – always welcoming with a smile • Sheldon at the jerk hut • Elvis on the beach, for outstanding service • Terry-Ann and Tiana at concierge, both incredibly helpful • Jason, chef at Calypso • Anthony, our waiter at Fuzion • Tricia, Kemona, and Prittanya from the Playa Collection team • Jdarling at the cigar shop These individuals made our trip special despite some disappointments. Their service stood out and reminded us what true hospitality feels like.

Cons: I disagree with the 5-star rating. While the rooms are acceptable, they are extremely humid, and there was a strange smell coming from the AC vents. Additionally, the hallway carpets are filthy, showing clear signs that they haven't been replaced in quite some time. The food options were decent, but at every restaurant we visited, they were almost always out of something or missing ingredients. I also noticed that room service trays were left outside doors; for instance, a guest next to me left their tray out at night, and it was still there in the morning. While this may not be a concern for everyone, to me, it's a red flag—potentially indicating a roach problem. Lastly, the hallways leading to the rooms have an odd smell, and the lighting is quite dim. Pros: resort's outdoor areas are beautiful, and I spent most of my time there. I loved the beach, the pool, the swim-up bar, and the entertainment. The staff provided excellent service, showcasing great Jamaican hospitality. The spa is outstanding as well. I had a massage overlooking the beach, and it was amazing. The spa facilities are very clean, and the staff there is incredibly friendly. To sum it up, I would definitely stay here again. Personally, when I'm on vacation, I only use my hotel room for sleeping. However, if you prefer spending more time in your room or plan to stay for an extended period, I would not recommend it. For me, the beauty of the resort's outdoor spaces outweighed any drawbacks I noticed

There is absolutely no way that this resort is 5 star. We stayed at Hyatt Zilara Montego Bay during the Thanksgiving long weekend in October, traveling from Toronto as two families (6 people) for 5 days. By the second day, almost everyone became very sick with fever, vomiting, and severe diarrhea. Our vacation was completely ruined. We reported this to the resort, but the issue was never resolved, and there was no proper follow-up or support from management. We strongly believe this may be related to food safety or hygiene. In addition, we had booked an excursion through the resort, which we canceled in advance because all of us were sick. Until now, we have not received a refund, which is extremely disappointing. Based on our experience, we do not recommend this resort at all.

Great location! The resort is very close to the airport and on a main thorofare. Beautiful facilities. The rooms were large but a little out dated. Most of the staff were friendly and courteous. French restaurant had some personnel issues with those hosting on September 12, 2025. The hostesses had unpleasant dispositions and had rude facial expressions and comments. Extremely different experience with the staff at the buffet. The staff there were incredible. The servers and hostesses were friendly and pleasant. Met the chef who assisted with special meals as a member of our group had numerous allergies. Overall the experience was truly great. Don't miss out on the jerk restaurant and the nightly events!

Me and My Family and Friends came to Jamaica for vacation and to relax from the every day stressor. We enjoyed the all inclusive resort and everything that is offered daily. The beaches are clear and blue , I feel at peace and relaxed. The pools are great! The food and restaurants are nice and the food is delicious 😋.