Hyatt Ziva Rose Hall

Overall the resort was nice. The food was good as well, especially the buffet Choicez. The resort lobbies and grounds are well maintained. The wait staff were awesome. We stayed at the Ziva building two, the rooms are dated but clean. Rooms at the Rose Hall building 3 have been renovated but cost more. We were a group of 20 and some had paid for excursions. Two of the people got sick, including a minor. They could only get a refund if they paid $60 to see a doctor. Even the parent of the minor child had to pay the doctor, even though she was not sick, but canceled her excursion to stay with her sick child. So read the fine print for excursions and bring any medicine you think you might need. Hyatt charges for every thing. Another person paid $55 for Fleet Saline medicine. So sad.

My stay at the Hyatt Ziva hotel was truly a wonderful experience. From the moment we arrived, the doorman greeted us with the warmest welcome and explained that our bags would be delivered to the room after check-in. At the front desk, the ladies took their time walking us through every detail of our stay and patiently answered all of our questions. Now, on to the food—absolutely amazing! Jerk Hut was a favorite, with friendly staff and delicious dishes. We also dined at the all-you-can-eat restaurant, and wow—it felt like everything was cooked fresh to order. The executive chef was incredibly kind and attentive, even making thoughtful recommendations. The hotel grounds were beautifully maintained, and the calming aroma that flowed throughout the property made the atmosphere even more special. I would definitely recommend this hotel to family and friends—it’s an experience worth having!

We went here in 2023 but wanted to write a review because of great our trip was. We still think about the great service and people from this trip. The food was also amazing, they don't have as many a la cartes as other hotels but each restaurant was great. The jerk station by the beach was also amazing. The hotel was perfect for small families as it's not too big and easy to walk around and get places. The room service was also one of the fastest we experienced. At the time our son was 11 months, and everyone made sure our experience was great. The rooms are a bit older but the experience made everything better. Would definitely recommend this place if you're looking for a peaceful trip with great food and service. The hotel was a bit far from the hotel, but we took private transport because of the baby.

The resort was amazing. The pools the beach access and the service from staff was awesome. My only unsatisfactory comment is the food option. Room service was provided, however it was often over an hour to receive the food. The in room service options were also limited. The best food I had was at the brick open pizza place and the Urban Eats which was at the main resort. The other restaurants were scattered around the resort about a 10 minute walk. The buffet, seafood restaurant, and the perk chicken dishes were either extremely too spicy, or lack seasoning. It was hard to find a good selection of food. I enjoy experiences all cuisines. I don't think this was my best experience of Jamaican food. Enjoyed all the entertainment and activities.

Overall, we had a lovely experience. Staff was exceptional and we had no complaints about the food except we ate too much. I will highlight some pros and cons.| Pros|1. Food is very good and staff is great. We had a really small hiccup upon check in but it was remedied very quickly.|2. We stayed at Ziva. It was quiet and the room itself was very clean and updated. We stayed here years ago when it was a Ritz but the bathroom is still the same. It was not a problem for us just something we noticed. Housekeeping was excellent.|3. Pools and staff are great.|4.Errol at Stirz was phenomenal. Hope I spelled that correctly.|5. You can now make all of your dinner reservations for your whole stay.|6. Grinds is really great lovely staff. I highly recommend the chocolate croissant.|Cons|1. We arrived on a Tuesday and made all of our reservations but planned to just be relaxed and eat dinner at the buffet that evening. We went to eat at about 6:30 and the door was literally slammed in our face and we were told quite rudely the buffet was closed. So, next to the buffet was Union Jackz. That was the worst service. It took nearly an hour to get food and to say we got attitude was an understatement. |2. The ice situation was annoying as we like to hang out at the room after dinner and if you don’t want to go to a bar you need to order ice. We have no problem getting ice for ourselves.||The big problem….The Playa…. |Well, they claim it isn’t a timeshare because that’s illegal in Jamaica but it is. We spoke to one man who encountered us on the stairs and identified himself as a manager. He gave us an “invitation” to come and speak to them. We have heard that ridiculousness before and were polite. The next morning before 8am we got a phone call from Olivia to set up a meeting. We did not answer because we aren’t buying into any kind of timeshare (which it is and has horrible reviews.) We were on our way to breakfast and were again accosted by Olivia who informed us we can go eat breakfast and then come see them. The last encounter happened we were sitting but the pool and the manager (I can’t remember his name because I was so taken aback) accosted us and was almost yelling at us to come see him. Hyatt should be ashamed. We also stayed on the 5th floor almost directly across from the Playa office. They were loud and we could hear all of it. ||Overall, we had a good time but Hyatt needs to stop harassing guests with the Playa.

Amazing! This was by far the best stay I have ever had in Jamaica. The receptionists were warm and welcoming. I want to thank Latavia for upgrading our room and for her thoughtful service. We had the one bedroom butler suite ocean view and it was beautiful. I want to thank Kevin and Dexter for being the best butlers. They were very attentive and made my birthday very special. The staff were very nice and welcoming. Food was great! Over all best trip!

Overall, good, though I expected it to be exceptional. If you’re looking for an international-style resort in Jamaica, this is the place. But if you’re hoping for a truly authentic Jamaican experience, it may fall short. We originally booked for that authentic feel, but were a bit disappointed—especially with the food. While it wasn’t bad, it didn’t have the Jamaican flavors we were hoping for. I also noticed that many staff members weren’t as warm and welcoming as expected, which sometimes made it difficult to approach them for help. For the price point, the bathrooms and toilets also felt fairly average. That being said, several individuals truly went above and beyond to make our stay memorable, and they deserve recognition: • Alicia, Malique, and Mark – always welcoming with a smile • Sheldon at the jerk hut • Elvis on the beach, for outstanding service • Terry-Ann and Tiana at concierge, both incredibly helpful • Jason, chef at Calypso, for an excellent dining experience • Anthony, our waiter at Fuzion • Tricia, Kemona, and Prittanya from the Playa Collection team • Jdarling at the cigar shop These individuals made our trip special despite some disappointments. Their service stood out and reminded us what true hospitality feels like.

I had very high hopes as alot of great reviews and big hotel name means high quality. We spent 5 nights in the butler suite and while our butlers were nice ladies. They didn’t quite meet our expectations. We were traveling with small children and they were booking late dinners. Not much initiative was taken we had to tell them to do everything. This is not our first time using butler service so we had high expectations. Butler service just makes your vacation more relaxing. I expected better more personable service. Now the room, they need to do better they have beautiful limestone on the floors and quarts in the restrooms. Mold in the grout of the shower. They just throw caulk on top of mold. I had to shower in the dark. It’s too humid to not have ventilation in the restroom. Do better Hyatt! Other than that it was a very relaxing vacation. Our kids had a good time and while we traveled with young kids we also enjoyed ourselves.