653sanjaz
Google
We made our reservation through Voyage Privé, a platform we've used for four previous trips to Greece, Bali, and Vietnam — always with excellent results. Given our past positive experiences, we had no reason to expect anything different this time. Unfortunately, our stay at Hydra Beach Resort was deeply disappointing and far below expectations.||Despite being advertised as a 5-star hotel on several websites, Hydra Beach Resort falls far short. It resembles a weak 3-star hotel, with unprofessional, often rude staff and extremely poor food quality. The only redeeming features were the beach and the natural surroundings, which included beautiful Mediterranean plants and lush vegetation.||From the moment we arrived, the experience began on the wrong foot. At reception, the décor was basic and uninviting, with worn-out furniture and an unfriendly atmosphere. To our shock, the receptionist initially claimed our reservation didn’t exist. It took considerable insistence before he managed to locate it.||Our room was spacious but sparsely furnished, with very basic, uninspired décor — certainly not up to 5-star standards.||The worst aspect by far was the food. The main restaurant resembled a student cafeteria — large, noisy, with plastic chairs and no ambiance. The menu was repetitive and low-quality: pizza, overcooked pasta, French fries, and bland, overcooked vegetables like broccoli, cabbage, and beans. The meat dishes were equally tasteless. Despite paying for an all-inclusive package, we ended up dining at local tavernas on most evenings — we only ate dinner at the hotel twice during our 10-day stay.||Our dissatisfaction peaked on the second evening, when we had an unpleasant confrontation with one of the restaurant employees. We have chosen a table on the terrace but were rudely told to move because it was part of the "dog-friendly" area — although the signage indicated concerned the table on the side. When I calmly asked for help finding another table, the employee snapped, “Go find one yourself like everyone else,” then insulted me, saying, “You’re a crazy woman who doesn’t respect dogs.” I am not a confrontational person, but his tone and words were deeply disrespectful. I raised my voice, and the scene became very uncomfortable for everyone present.||Eventually, we found an available table meant for six — clearly designed for families — but the employee returned, pointed at me, and continued his tirade about respecting dogs, repeating again that I was “a crazy woman.” We immediately reported this to the front desk and identified the employee . The receptionist simply said, “I’m very sorry,” and took no further action.||This kind of behavior was unfortunately not isolated. Throughout our stay, the staff remained cold, dismissive, and unhelpful. At checkout, I attempted once more to share our feedback, only to be ignored — the receptionist stared at her screen and said, “Can’t you see I’m busy?”||This was one of the worst hotel experiences we’ve had anywhere in the world. It’s especially disheartening to have encountered this in Greece — a country I love and where I’ve always felt warmly welcomed before.||I have since contacted Voyage Privé to submit a formal complaint. Not only is this hotel being misleadingly advertised as a 5-star resort, but the overall experience significantly damages Voyage Privé's reputation as a trusted travel platform. During our stay, we also spoke with several other guests who expressed similar dissatisfaction and felt just as misled and disappointed as we did.
