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Yelp
I ordered a table for 20 people, for Dinner here. I warned the guests: Worst Service in Town - but the best Pizza. Instead of twenty people, 25 people came, we stayed for hours - eventhough we were fighting with several waiters about drinks not delivered, and when they came they were wrong - but my group was warned - so it was still ok.
We all ate a lot - Big Pizza's, lots of Pasta, and very very small espressi - which have to be ordered with extra water - not to be washed down, but so that you know you drank something. We had a lot of Wine - we had a lot of big beers (if you do not order a normal beer, you get a half litre).
All in all, our tab was well over EUR1000,-. We warned the waiters ahead of time that we all pay seperately - waiters like this - because the tip falls out very much bigger this way around.
We started paying, each one for himself - and all went smoothly, I waited to be last so that I can catch everything that was forgotten.
Then, three more people to go - the waiter starts screaming at my not German (or Italian) friends - and forces them to pay stuff they did not order. I ask him in a friendly tone to stop yelling - everything that is not taken care of in the end, I will take care of. But he kept on screaming so badly, that one of my guests ended up in tears. This is when I too started yelling. It helped.
Strange thing: They knew me. I bring guests and have a tab well over EUR 1000,- at least once a month. But that was the last time.
The relatively good pizzas, are not worth the bad service.
Sadly, it is the same case with the service in the pizza places in Kreuzberg and Friedrichshain.
I'm afraid Restauranteers stop worrying about their guests as soon as they believe it can't go wrong anymore.
IMPORTANT: In May 2009, the place was closed down for a few days by the Health inspectors. They had found dangerous living bacteria in the kitchen. This information is published in German on the Health Inspector of Pankow's website.