Iberostar Grand Packard

A real breath of fresh air after a week of traveling around Cuba — literally, the air conditioning was on! The hotel has a true luxury feel, with an amazing location and spectacular views from the terrace. Staff at reception were very friendly and accommodating. The breakfast buffet was outstanding, with a huge selection that made you want to fill up for later — and honestly, you probably should, as the other meals in the restaurant (we had half-board) were hit or miss (mostly a miss). Some dishes were so bad we couldn’t even touch them, makes you wonder on how someone can meas up instant noodles). Serving staff on the 6th floor (restaurant and pool area) were friendly, but limited English sometimes made communication tricky. We also noticed constant billing issues with drinks, something other guests seemed to experience as well. During the day, a lot of staff were around but often avoided interaction — perhaps because it was the beginning of the season and many young staff were new. The rooms themselves felt a little neglected, with some mould in the shower and sealing issues - water was tricking into the room. WiFi was unpredictable and often cut out, so a local SIM is strongly recommended. Overall, it was an okay stay — the hotel looks great and we enjoyed the views, but there were enough issues to temper the experience. That said, we were happy to get a deal on Black Friday.

The hotel feels modern and elegant, with stunning views and a very relaxing atmosphere. The service was excellent, the rooms were spotless and comfortable, and everything felt thoughtfully done. A truly memorable experience.

The place was great. The stuff are taking really good care about the visitors. And I have eaten the best and the most fresh tuna in my life in the restaurant of the hotel. The rooms are very modern and very clean and designed we'll. It was great.

I have stayed here multiple times… |Everyone says hello and is very friendly… The entire staff that I have encountered during my four visits genuinely care and want to help you have a nice time and be comfortable… |Ezequiel R. Is especially great to work with… I see him walk the hotel creating guests by name… He has obviously trained his staff to follow by example… Great place to stay… top to bottom… pool to spa to lobby, it’s is all very well executed…

The Packard in Havana is one of the best hotels I’ve visited. The service is always incredible and staff member such as Julia and Jason from the cigar lounge have always been the absolute best! Huge thank you.

We are here a group of friends in this great hotel, very good attention very good service, super recommended, spectacular rooms, not to mention the beautiful views it has, I felt at home I give a 100/10

It is indeed a very nice hotel,the best asset...the employees...stay here for one night ,wanted to give it a try and chose the Cosmo level ,honest opinion.. nothing special ,rooms was nice, the view not so much I was facin a very dilapidated building structure and partial Prado view,the executive floor or Cosmo level it's in my opinion a waste of money,no lounge or VIP room ,just a private room for breakfast only,that's it..I had my breakfast in the main buffet restaurant and it was very good and the service was outstanding,all prices are in USD,had a chance to use the gym and the attendant was very nice and professional,the view from the pool on the 6th floor is breathtaking,The whole Malecon and the bay area and el Morro castle...once again nice place but don't waste your money on the Cosmo level

The hotel is beautiful....the staff make it depressing as they are constantly on their phones(in a group doing nothing), almost annoyed that we interrupt them. The ratio for workers to guest is way to high with that many workers displaying their cellphones doing nothing. My wife and I came to stay for a week. There was not 1 time when I didn't see atleast multiple workers on there phones constantly. The pool bars service is terrible. Such a shame because it is a beautiful setting to relax. It felt like an inconvenience for them to have us staying at the hotel. The one lady making eggs at breakfast was AMAZING. The rest were terrible. (Tables without cutlery or glasses) We also had an incident where a Cuban from the street went to the front desk and asked for us(unbeknown to us) and the front desk confirmed we are there by calling up to our room.(Threatening our security at the hotel) When I called back down to the front desk to explain that it is unacceptable for our information to be given to anyone I was told they will speak with the person responsible. Needless to say my wife and I are extremely unhappy with the service and our personal safety while staying here.||P.s. Jason and Julia at the cigar bar were absolutely world class and made us feel comfortable.