Iberostar Heritage Grand Mencey

Spent a lovely 3 days here after coming off a cruise, and it was a great stay. I particularly enjoyed getting up early in the morning for a refreshing swim in the pool.

We’re still currently staying here and have another three days left, but I felt inclined to write a review already as our stay so far has been absolutely impeccable. The pool area is wonderfully relaxing and really sets the tone for the hotel, made even better by Carlos who is always on hand with a great selection of daily cocktails. That said, all of the staff throughout the hotel have been incredibly attentive, Nelson, Shelia and Roberto have all been very friendly, helpful and genuinely keen to make sure we feel well looked after. The facilities are of a very good standard, the gym and the spa have been a pleasure to use. The rooms are comfortable and well kept. The air conditioning is a little outdated and took me longer than it should have to work out, although that is very much a me issue rather than a fault of the hotel, and probably didn’t help that I was too lazy to properly figure it out. Food has been consistently excellent, both at breakfast and in the evenings. The evening dining works especially well with a core menu alongside daily specials for each course, which keeps things feeling fresh and varied throughout the stay. Overall we have thoroughly enjoyed the four days we’ve already spent here and can see the remaining three days live up to the same high standard.

We visited the hotel for our ‘Sprunch’ experience. Whilst the waitresses were very attentive, topping up the drinks regularly and serving in a kind manner, it felt like a rush. Each plate was delicious and we very much enjoyed the cava and freshly squeezed orange juice. Just they were served quite quickly. Maybe there needs to be less plates included in the brunch or small servings. Overall delicious but too quick. Thank you.

Just came back from an absolutely amazing stay at this hotel and I honestly didn’t want to leave 😄 Everything was perfect — beautiful rooms, spotless facilities, relaxing atmosphere, and a pool area that felt like a mini paradise. But what truly made the experience unforgettable was the service. A special shout-out to Carlos, the waiter by the pool — he is incredible! Always smiling, attentive without ever being intrusive! Great hotel + great people = perfect holiday. We will definitely be coming back!

Good things: |Good location|Hotel clean |Nice architecture of the main spaces |Rooms spacious|Reception very quick to respond to requests: hairdryer in the room, iron and ironing board, more clothes hangers|Gym was good liked the indoor outdoor feel|Pool area was great, really comfy loungers. |Carlos was great coming around for drinks orders and often bringing free alcoholic cocktails. |Room was quite possibly soundproofed - you didn’t hear your adjoining guests/ doors banging/ people arriving late in the night etc. ||Bad things: |No English tv channels in room|Room service good Luke warm when it arrived and bland - gave us the wrong order initially although did then rectify. |Our choice of food at the bar we was not pleasant - beef and vegetables the meat was majority fat. |We felt having to pay €20 per person for 1 and a half hour use of the spa each time you wanted to use the facilities was not great. We were not aware there would be an additional cost for this. |Unfortunately our room balcony overlooked a road where the bins were. The hotel staff were regularly emptying the glass bottles which was really loud and the bin collections seemed to happen at points throughout the night which again was loud and woke us up. ||Summary: |Really nice high end feel to the hotel. Staff were great. |would highly recommend this hotel to future guests.

We really enjoyed our stay at this hotel. The rooms were clean and comfortable, and everything was well organized. One of the biggest highlights is the location, being so close to the city makes it incredibly easy to explore, walk around, and discover a lot of great places without needing long transport. The service was consistently good, and a special mention goes to Carlos, the waiter, who was friendly, attentive, and always professional. He made sure everything ran smoothly and added a very positive touch to our stay. Overall, a great place to stay if you want to be right in the city and enjoy exploring it comfortably. We would definitely come back.

I have just returned from three weeks staying in this lovely hotel. Hotel very central. I particularly want to thank the wonderful staff in the Los Menceyes restaurant. They were so helpful and friendly, made me feel really welcome. The room was very nice and cleaned well (liked the message each day to say room had been cleaned). Grounds lovely. My one criticism is poor access to the outdoor pool for those with mobility issues. Only ladders to get in, providing steps or a hoist would make the pool much more accessible.

Fantastic hotel in a great location and brilliant service. We spent five nights here during carnival and it was a fantastic experience. Our room was always serviced to the highest standard, food was tasty and the pool area is stunning. We love treating ourselves to a few pool days on holiday and we were well and truly spoilt! Carlos kept our drinks topped up, made sure we were well fed and even taught us how to improve our horrendous Spanish! A massive thank you to Carlos and the amazing house keeping team!

Once again, my husband and I, came back to this lovely hotel. We had previously stayed in a garden facing suite, but on this occasion,we decided on a city facing one. From our two balconies we enjoyed views of the Parque García Sanabria, the city and the sea. The suite is spacious, bright and airy, with modern and uncluttered decoration. Bed and furniture are very comfortable. The bathroom had a walk in shower, separate bath, double basin and separately enclosed toilet. We had a spacious walk in closet with a safe. The welcome macaroons, coffee machine and unlimited water were a nice touch. During our stay we visited again the spa; enjoying the spa circuit (thalassotherapy, heated outdoor spa pool, jacuzzi, plunge pools, sauna and steam rooms) and a 70 minute essential massage (I believe we paid £110 per person or so). While at the spa, I decided to get a facial treatment, this was also very good. The facilities are very well maintained and look elegant and uncluttered. The hotel itself and grounds are classic and elegant but have been renovated with a modern twist (I think the hotel was bought by Iberostar and renovated around 2014). You can still see the lovely marble all throughout the reception and the stairs, the lovely chandeliers and parquet flooring. The outdoor garden is lush and green, it's a very nicely tucked away gem in the heart of the city. The location is superb, you are across the street from the park, a few streets from the beach, museums, the Nuestra Señora del África market, etc... Regarding the food: we had breakfast at the hotel. There's a decent selection of pastries, bread, cereals. A small selection of a la carte options, some cheese, cold cuts, caviar, limited fruit. I would have liked some better quality fruits and more vegetarian friendly options but I understand the fruit and veg is limited and of poorer quality due to the geolocation of Tenerife (however I saw very good quality ones at the market a few streets away from the hotel!). During our stay we visited the bar for after dinner drinks, the Mango mule was absolutely delicious and had a tasty edible lemon straw. Staff were friendly, welcoming and helpful throughout the whole stay. I would most definitely come back. If you want to see the real Tenerife, you must stay in Santa Cruz, La Laguna or La Orotava.

From the time we checked in to the hotel the service was great. The gentleman that checked us in gave great recommendations for local restaurants and cafes. We used the map he gave us and his recommendations throughout our entire stay. We enjoyed the accommodations and amenities. The Restaurants and bars offer great food and drink with great service. The towel animals were so adorable, the children visiting seemed to really enjoy them. The only complaint would be that our bathtub backed up and caused the toilet to flood, the only remedy we were offered until the next morning was extra towels. That was on the first night of our stay, first thing the next morning we were in a new room.

I think if you have a suite with a nice view, your review might be different than mine. Overall, my stay was fine, my room was more like a cave, even though I had a balcony, it was on the street side where the garbage and recycling pick up was, and also the employee break area, so I kept my doors closed to keep out the noise. The hotel is in a somewhat convenient location, about a 15-minute walk from the old town walking area. The staff were helpful to a degree, but they seemed overwhelmed at times and the few simple things I did ask they couldn't make happen.

USA guest here -- this is the BEST hotel I have ever stayed at. Very similar amenities and facility like Ritz, for example. The difference, however, is the attention to detail. Our room, the restaurant, bar, and spa were immaculate, as was the service. Especially the service. For example, they gave us place settings and new dishes even for casual snacks at the pool. My laundry was delivered faster than advertised, fast 24 hour room service, and perfect reception. No matter what the occasion -- I saw a number of business travelers and families, and I was here for a getaway with my girlfriend -- this is hands down the best hotel.

Beautiful setting, clean nice rooms. Friendly staff as well. Be aware however that parking can be both difficult and expensive, if you don't mind a far walk. All in all a great boutique hotel

Loved this Hotel very centrally located to all the hustle and bustle. amazing park across the street. Within walking distance to bus station - plaza Espana and all the fun shopping. playa terrisita was a 5 minute bus ride. The staff was great and very helpful and knowledgeable we really enjoyed our stay. we had complimentary fruit set up as refreshment very nice touch hit the spot. We would definitely return to Iberostar Mencey.

A lovely hotel, very high end, swanky, classy up scale. Amazing friendly staff made my trip to Spain memorable. The bar keep was very friendly and hooked me up with a pack of cigarettes. Rooms weren't all that spacious but its minimalistic setup was pleasing and accommodating. Just a few blocks and your in La Noir for site seeing and cafes. Just another couple block the opposite direction and there are much bars and restaurants. TAKE A CAB, those hills are killer.