John Charles McCarthy
Google
Traveled in August with eight people; three adult couples and two babies. Overall excellent all inclusive resort!
PROS:
+food. Buffet was great and clean. So many options. Most of the staff doesn’t speak fluent English so basic Spanish is helpful. Restaurant options are excellent too, but we could only get 1 reservation since it was all booked by the time we checked in.
+the app. this was literally the only way I could have my questions answered correctly and staff follow through with my requests. (Perhaps there’s an auto translate that makes it more clear?) This feature alone saved the resort from dropping an entire star. A person named Caroline was often on the other end helping me. She deserves a raise! You can use it to request items to your room, talk to costumer relations, make reservations, etc. it was a life saver.
+location/grounds. Excellent and beautifully maintained. This was perfect for our big group with kids! The splash park, the pools, the beach - excellent for families with babies. Lots of other children around… so might not be the most romantic for solo couples or friend groups.
+price. What you get for this price is amazing.
CONS:
-service. If you require anything extra from the hotel, or run into any problems, be prepared to be left frustrated. (Ex: we asked 4 times for a second crib for the second baby and never got it. Ex: We tried to move our transfer time, and told no. Ex: we were assigned rooms different from the ones we reserved and took an entire day/night to correct it. (Also we were told we would get some “amenities” for the trouble, but nothing). This seemed pretty typical. Again though, this was only when we needed something extra.
We would consider recommending this resort to other family travelers for the beautiful grounds, affordable pricing, and plenty of food/dinner options. But be warned if you are someone who requires extra support (eg: very young children, big group, allergies?), you might want to get your expectations lowered and/or hope you can use the app successfully!