Iberostar Waves Tucan

My wife and I had been to the Iberostar Quetzal/Tucan twice and liked it so much that we've recommended it to friends over the years. (The Quetzal and Tucan are essentially the same resort sharing all facilities.) We also thought it would be great for a big family reunion, which just took place in June 2025 at the Quetzal. We had about 30 family members, ranging from ages 3 to 75 and it was a total success -- particularly for a big family gathering like this. The resort is scheduled for refreshening in 2026 and the rooms do show their age -- but they are still quite roomy and comfortable. We were in Building 24 which was perfectly located between the pool and the theater/dining areas with great jungle views. The kids particularly enjoyed all the peacocks, coatis, agoutis and monkeys that strut and swing around the resort. We are discriminating travelers and diners, and any reviewer who disses the food here is just simply way off base (or with possibly unrealistic expectations). The food is objectively quite good, fresh, varied and bountiful. Because we were a large group, we had several private events, including two private dinners at the sit-down restaurants (Bonsai and Hacienda) as well as one private beach party on the beach. Our group coordinators, Nayeli and Berenice, could not have been more accommodating -- making sure we were taken care of throughout our week. And the rest of the staff works hard and is always eager to make your stay enjoyable. If you are looking for a resort vacation, I wouldn't hesitate to recommend the Quetzal/Tucan -- and I'm certain the renovations will make it even better.

Firstly ignore all negative reviews.|I can't compare our room with any others as I only saw ours. We were in block 12 and the room had everything we needed in a perfect location (close to the beach/pool but far enough away!). The room came with a mini bar that was topped up daily free of charge, iron, hair dryer and safe.|It was spotless.|The pool is HUGE, though it warms up with the sun, so more like a tepid bath 🤣.|The adults only swim up bar is cooler and was much appreciated.|The grounds are amazing. I really liked the eco philosophy this hotel offers. And the jungle in the middle holds a treasure of animals and landscape/waterfalls.|As a non meat eating pescatarian, there were plenty of options for me every day. However, the Japanese restaurant is not the place to go if you don't eat meat as all food is cooked with the same utensils on the same hotplates. My partner loved it though. |The staff are wonderful. They were English speaking and were polite and courteous and didn't harass you around the poolside. Always smiling and welcoming.|As a runner, I felt safe when I left the complex to run every morning.|For those that smoke, there are 5 designated areas on the complex. However, people were vaping around the pool/on the beach|Sargassum: yes it's there but two days before we left there were areas of turquoise sea. Every morning there are trucks on the beach cleaning this up. Don't be put off by social media.|We booked 2 days off the complex that were amazing : deluxe Chichen Itza with cannotes and buffet lunch (take the umbrella they offer to protect from the sun) and xcaret Xplor (ziplines, underground rivers and buggy driving). We booked these from the popup stand on the complex near the pool. |We would definitely return

My family and I had a wonderful time at this resort! The staff, food and drinks were all great. The entertainment department was the best, always having fun things to do and making us laugh! Our personal favorite was Alan Ramirez, he is so friendly and made our stay even better. The animals were also so cool to see everyday and I loved the whole jungle atmosphere along with it being right on the beach. Our room was always cleaned and tidy every time we returned to it. I highly recommend this resort for your next vacation!

We visited this hotel resort for a work Presidents Club event, and the highlight was definitely the exotic setting—right in the middle of the jungle with monkeys, flamingos, lizards, and all kinds of wildlife wandering around. It felt like an adventure!||The food was okay—not outstanding, but sufficient. We opted for the Prestige Club access, which was worth it for the quieter beach area. It was a much nicer spot to relax, with better quality drinks and a more peaceful vibe compared to the busier main beach. Overall, a unique and memorable experience, especially if you love nature and wildlife.

I was in a family trip here in this resort and was amazing & friendly atmosphere and service. All my family are so happy to meet all these amazing.I have the best experience here. It was so much fun after stress to come here.Alan is the BEST and Victor The sport team and games at the pool the entertainment. It was so amazing. You have to come here and have you will had so much fun. I will definitely come back 🥰

We had our wedding here in May. The resort was beautiful, and we got to see a lot of wildlife! The staff was incredibly friendly and helpful! Nayeli and Bere we beyond helpful! They were so caring and kind! They were very attentive throughout our entire engagement while we planned the wedding and were very patient and responsive when we had questions. They helped direct events during the wedding. They even checked in while we were getting ready on the day of our wedding to make sure we didn't need anything, and they continued to make us feel special even after the wedding day itself! Forever grateful for them and the entire resort staff who made our dream wedding come true! If you are looking to have a destination wedding I highly recommend using them. All of our guests were incredibly happy with the resort itself as well.

Not quite as nice as Cancun and the rooms are a little old and used with poor AC but for the price you pay it is worth it. The staff is very good and the jungle environment is very fun.the buffet food and restaurants aren’t too bad and they always have lots of fresh fruit. I’d recommend going to all the Iberostar properties in Mexico, the Caribbean, Brazil, Spain and Portugal so you can see which property is your favorite. (Aruba!)

I can’t say enough good things about this resort. The food was absolutely delicious- I’ve never been to an all inclusive that had such great cuisine. The staff were incredible! From reception to servers so entertainment, they were all amazing. The night shows and pool games were lots of fun and kept us entertained throughout the day. There is filtered water so you don’t have to worry about that. We would stay here again in a heartbeat.