ibis Ambassador Busan City Centre (Permanently closed)

The room here was a good size and the bedding was good. Location is fine above the subway but it’s more local market and medical centre and nothing of cultural significance. Unfortunately the service and breakfast is terrible. My two year old accidentally knocked my coffee over and it was in the bed. I rang downstairs to ask for a sheet. I said I would make it myself and I was so sorry for the inconvenience. Because it was after 5pm, the reception desk said housekeeping was closed and they refused to go in the cupboard to get me a clean sheet. They also weren’t full so we could have moved rooms. The staff member literally told me on the phone to sleep in the coffee. I had to use all of our clean towels to not be wet otherwise sleep on the floor. Breakfast is the same options daily and it is not replenished timely. Welcome drinks for members is artificial grape juice so I’d skip it. There was literally no choice.

It is nice hotel guaranteed excellent money value. it is 3stars hotel located in about 10 minute walk distance from Pusan downtown. You can walk either on the ground and underground shopping mall as there is no concern rain on the way. Hotel staffs are well trained and skilled, kind. Breakfast is good enough than compare with how much you paid.

Decent hotel, everything as you'd expect from the Ibis brand. Very close to metro which is helpful. Moderate sized rooms. Everything a little dated but still doing the job. Coin operated laundry available. Luggage storage and decent wifi on offer. Nothing extravagant but does the job for the price point.

Honestly, before staying at this hotel, I was quite concerned since it was my first time at a 3-star hotel. The only reason I chose it was because there were no other Accor hotels available in Busan city center for a Gold member like me. However, the overall experience was satisfying. The room was clean, the bed was comfortable, and the toilet had a bidet. I just hope the hotel will consider renovating two aspects: 1. Update the bathroom so it looks less outdated — a bit more modern and cleaner in appearance. 2. Add more power outlets — currently there are too few, none for international plugs, and none at the work desk. Right now, I’d rate it around 7.5/10 — a decent choice if no other options are available. That said, I’m still giving it 5 stars because, for a 3-star hotel, it exceeded my expectations.

1. Customer service was below average. Jerry wasn't helpful towards to us when we have problem tapping the room card in lift to go to our room floor and other enquiries on surrounding shops around the hotel. 2. No basic toiletries provided in the rooms. 3. However we commend the cleaners who cleaned our rooms. It was done very diligently.

The hotel is well-located, but in urgent need of renovations. While the location is convenient and central, the hotel itself is quite dated. Many of the appliances, room decor, bathroom fixtures, and overall facilities show significant wear and tear. A major renovation is clearly needed to bring the property up to modern standards.

Rooms were clean, basic toiletries provided and bottled water also. As Accor Plus member I get to enjoy the welcome drinks and late check out request was smoothly processed without problem. Check in at the 17th floor was easy, the reception staff was helpful. They even offered to store luggages while we wait for our airport transfer. It’s located near Metro Station and Samyeon Station is one ride away. The underground shopping center was an alternate area to explore and nearby coffee shops and Korean bbq restaurants are also walking distance from hotel.

ibis Ambassador Busan City Centre is a budget option hotel located smack dab in central Busan. They’ve experienced renovations in the past 2 years which focused solely on minimizing the customers’ enjoyment. The rooms are tiny. Even for a South Korean hotel, I was surprised at how absolutely crammed in our bathroom was, and even the amenities like the tv are hilariously small. The location is alright. The proximity to restaurants, bars, shopping, and even a wet market are hard to beat. But beware, there’s lots of trash on the sidewalk immediately outside the hotel, as the immediate surroundings are seedier. We paid extra for the breakfast buffet, which I absolutely do not recommend. Quality of the buffet has been significantly reduced since our previous stay, so there won’t be much to eat, the quality of the food featured is much lower, and the buffet staff are undermanned for your service. Save your money. Overall, I would not recommend this hotel unless it’s an absolutely great deal and you don’t plan on spending much time in your hotel room.