ibis budget Canberra

this is a completely honest review, and i think that staying here for upwards of three days for the price and availability for they offer is one of the best price options canberra offers. From someone who works in hotel housekeeping & commercial cleaning, this place is really great for what you pay for, they have good expectations. Continental breakfast & microwave downstairs. Good room amenities. Private bed, ensuite room bathroom, mini fridge, kettle, coffee, rubbish privately. Rooms are semi noise-proof. you wont hear your neighbours talking from their rooms but may hear them walking outside, stomping, yelling or slamming their doors. Their behaviour is nothing to do with my stay, and this doesn’t reflect the Ibis staff. You can open the window partially, but I do not recommend using either the heater or aircon. (Aircon has mould and heater very old & smells like burning.) There was a lot of lime-scum built up around the bedroom sink, and shower - there was so much rust buildup within a certain part of the bathroom next to the door that i could see three floors down. structural and privacy issue. the linen was mostly fresh despite the fact that I noticed they leave their sheets outside for long periods of time. their pillows and doonas are in very good condition otherwise.

As happy guests at this hotel on several prior occasions, we were disappointed with the standards on our recent 5 night stay here. Our room was serviced only once during our stay, despite a verbal request to the General Manager, who we noticed made a written note at the time. A staff member later told us it was supposed to be serviced every 2nd day! Secondly, our room (201) had at least 10 dead & alive insects (beetles, flies etc) from day one, all still there on our departure (photos available). Yet we had never opened our window. Thirdly, the TV was barely watchable due to the dark screen, which we were unable to adjust. Fourth, there were a number of dead & alive insects in the corridor outside our room from day one, including 2 giant live moths on the wall at a height of about a metre - one had visibly defecated, which had run down the wall, all still there on our departure (photos available). Lastly, we were charged a parking fee for each night, yet we noticed a removalist truck parked each night in the car park, which we presumed was a local resident as another same company truck was also parked in a nearby carpark - was this company charged a fee? Also, minibuses were allowed to park along the fence behind the closest carpark, which made reversing out of the designated car spaces difficult, especially the disabled car spaces. Perhaps the GM should do random checks of his premises, including the top floor - had he been doing this this he would have noticed at least the moths on the wall. We now have grave reservations about staying at this hotel in future.

First room had not been cleaned prior to check in. Bugs dead on the floor everywhere. Long black hairs on the blanket on the bunk bed. Next morning asked to be moved. The original room was 2nd last room on ground floor - and considerable walkforsoneone in a moon boot, however they changed us to the very first room. This room met expectations, except under the bed. I'd dropped something and it went under the bed. Not clean is probably an understatement forthe state of that floor. Apart from those drawbacks, the Ibis Canberra was reasonably located and within my price range

The room itself was quite small and felt uncomfortable, and unfortunately, there was no room service during our stay. Each night I found myself needing to dust the bed before sleeping, as it was quite dusty, and the bins weren’t emptied. The bathroom setup was also challenging — the toilet became soaked during showers, the exhaust (in the shower) was full of thick dust, and the bathmat wasn’t replaced for multi-night stays, which meant walking on a gross wet mat to the bed. While I completely understand that this is a budget-friendly option, basic hygiene and cleanliness really shouldn’t be compromised. Additionally, the microwave had a very strong odour and would benefit from a deep clean. That said, the location is excellent and the staff were friendly, which makes me believe the hotel has great potential. With attention to cleanliness, regular housekeeping, and small improvements in bathroom maintenance, the overall guest experience could be greatly enhanced.

Stayed for 3 nights. Room with 3 single beds was quite small, but for 2 people just needing a place to sleep & shower, it was perfect. Room was clean & fresh. Bar fridge, kettle for the basic needs. Reception was polite & fulfilled our needs when asked. I would stay again when returning to Canberra next.

Affordable and convenient stay in Canberra. The room was clean and suitable for a short stay. Easy check-in, helpful staff, and good value for money.

Booked a room with queen bed and bunk specifically for my toddler and i to have our own beds as that is what we are use to. Booked through booking.com where it specifies 1 adult 1, 4yr old child. Upon arrival the first room we were given smelt of grease/oil so i requested a different room. The room that we were moved too also had a similar smell but not as bad, there was dust all over the jug lid and all around the cups/spoons like that had not been cleaned in weeks. the top bunk was not made so i climbed up the very high ladder too make my sons bed (which tbh i couldn’t properly as it was very high and i didn’t feel safe without falling trying) the mattress on bunk was hard as hell and like laying on a noisy tarp… then i saw a sign “warning not suitable for children under 9yrs old”. by time i saw this my son had sat on bed playing lego and sat on side of bed to eat a cup of noodles. This room was not clean, smelt and then not suitable for my son despite them knowing a 4yr old would be staying. so i went down stairs expressed my concerns and requested a refund… it was 7pm my son was close to bed we had travelled all day and we needed a safe place to sleep! the man who is “assistant manager” requested to look at room as we had been there for 45minutes. upon inspection he said “the bed had been used so couldn’t refund”… i said “the bed? my son sat there to play lego and on side to eat… there is no chairs/table where else is he meant to sit??” he told me to ring booking.com as this is where i booked. I rang them and they said they had to speak to manager onsite (so literally the same guy who told me to call them) i was at reception so could hear everything … “the bed has been used, if they weren’t happy they should have told me in first 5minutes” i said “it’s 6pm my son needed dinner and i was trying to make his bed when realised just how unsafe the bunk was for children” again he refused refund… 30mins on and im in tears, i packed up and sat in car trying to find a safe place for my son and i to go for the night. The lady on booking.com was lovely i was in tears and she was there for a good 45minutes back and forth… then i came back in and read to him… Under Australian Consumer Law, if something is: • Not as described • Unsafe • Not fit for purpose …you are entitled to a remedy — refund or alternative — even if the rate is “non-refundable.” Your child cannot legally use that bunk, so you were not provided two usable beds as advertised. i said “please just refund me and i’ll leave!!!” only after this he agreed to refund me… he then said “you can leave the property now” he was also still on phone to booking.com and said to the lady “she will be blacklisted GLOBALLY from all Ibis and Accor motels”… i was a mess… my poor son was so overtired and we just wanted to get out of there and find a safe place for the night…. His name was Ashmed or something… i will be escalating this… as this is far from appropriate for a family room … and i didn’t even look in bathroom so who knows what else i might have found. Never again, i was so distressed in a situation with just myself (female) and my son against this horrible horrible man!

It’s Ibis budget. It supplies what it says on the label. The manager is really nice, we have been staying here for business once a fortnight for 5 years. ||The rooms are clean and tidy and it’s never a hassle. Some of the guest can get noisy, with many talking loudly in hallways and endlessly dragging the 1 stool around for some godforsaken reason. ||If you sleep lightly this may require some earplugs. But for a budget place in canberra it’s good value and no worries about cleanliness or security.

Ibis budget rooms needing upgrade such as bathrooms and the step in and out of the room and no non slip mats TVs are old Phillips hardly any stations the staff are not real managers they have no motel management skills they don't take customers to there rooms they should have respect for all customers

Rooms are absolutely awful! Popcorn walls that are incredibly uncomfortable to wake up with your face in. Beds are uncomfortable and the FOOD. It gave me constipation, it was disgusting! Food poisoning and I was gagging from the taste. School camp so I had to force it all down my damn throat if I didn't want to get unreasonably screamed at. Don't go here. Ever...