Jeyana M.
Google
If you want to stay in the WORST hotel ever, search no further. The management of Ibis hotels literally doesn't care if their client dies. They refused to put my medication, on which my life depends, in a proper fridge. Ibis hotel policy is to NOT help people with medical needs, and they obey this policy diligently.
I booked a room for one night, February 14-15, 2026. I need to travel to Ukraine, and the trip takes two full days. I need to stay in a hotel in the middle of the trip, because even a good thermos can not keep my insulin cold for a long time (even with refrigerant bags inside the thermos).
I need to stay the night, put the thermos in a proper fridge (stable temperature around 4°C) and my small refrigerant bags in a freezer, so that they can keep the insulin cold during the second day of travel. Note: the insulin I need is NOT available in Ukraine.
I regularly travel to Ukraine, and always ask at hotels to store my insulin in a proper fridge. No, the temperature in mini fridges is not low enough and is not stable enough. Every single time a person at the reception helped me. But not at Ibis hotel!
After an exhausting day on the road, I tried to explain for one hour that if this insulin spoils, I die. The receptionists said the hotel policy doesn't allow to store medication in their fridges. I insisted that they call their manager, they did, then repeated the same thing. They also kept repeating that it's a one-star hotel and what did I expect. I expected them to be human.
It was 20:30, I arrived just two hours before this whole conversation. I asked the receptionist: "If I find another hotel that can help me, can I get a refund?" — "Talk to the manager in the morning" — "In the morning my insulin will already be spoiled". They call the manager, the manager says no, no refund. I check other hotels, cannot find anything cheaper than 120 EUR at such a short notice, and I simply cannot afford that, considering that I'd also lose 70 EUR at Ibis budget. I have to work for 6 hours to earn those 70 EUR.
So I stayed at Ibis Budget that night. Luckily it was -6 outside. I found a solution: put my refrigerant bags outside, then back in the thermos for a bit, then outside again, then back in the thermos. The mini fridge they gave me at the reception was totally useless: my thermos did not fit into it, and without the thermos the insulin would spoil for sure. I did not sleep the night and had to travel anyway the next day.
By the way, the room was dirty, and dusty, and very uncomfortable (especially the shower and the bed). And the food was awful. And for 70 EUR they could not provide me with single-use slippers that cost cents. But I wouldn't care that much about all this if my insulin was safe.
Info for those who don't know: once insulin gets warm (above 8°C), it can only be used for 4 weeks after that, then it's completely spoiled. Also if you freeze it - it spoils immediately. I never know for how long I will need to stay in Ukraine, and rely fully on the supplies that I take with me.
I wish to the managers of Ibis hotels Warsaw to never have a chronic disease in which you die in a few hours without your medication. I wish for them to never have a necessity to travel to a war zone with medication that has to be kept cold, and that is not available in a war zone.
I will, of course, never again stay at Ibis hotels.