Alshehabi
Google
I rarely leave bad reviews, but our experience at this hotel was so shocking that I feel obligated to warn others.||The hotel is located in a very run-down and unsafe area that feels like a ghetto, and there is a strong unpleasant smell throughout the corridors. However, the real nightmare began when we arrived in the evening and got stuck in the car park for over 30 minutes with my wife and two young children.||We rang the intercom multiple times—no answer. We called the hotel, no reception. It was an extremely dangerous situation, especially with young kids.||I had to walk up three levels of car ramps to reach reception. When I arrived, the two young receptionists were chatting, and one was laughing on the phone. When I told him my family had been stuck in the car park for over half an hour, he laughed and told the person on the phone he would “talk later.” Instead of helping, they argued with me, saying I should have pressed the intercom only once and blaming a “technical problem.”||A manager later told me that if I continued to criticise them, he would not allow us to stay. We decided immediately that we did not want to stay in such an unsafe and poorly managed hotel and asked to have our booking cancelled with no charges.||When I requested written confirmation, the manager signed the email as “Prenom.” When I asked for his real name, he finally said “Jose” after arguing that his name was prenom thinking that I don’t understand French. But refused to give his surname, saying, “This is not Australia.”||The staff were unprofessional, dismissive, and even laughed when I explained how dangerous the situation was for my children. The entire experience was a nightmare.||Avoid this hotel at all costs. Cheap is cheap—and you truly get what you pay for.
