ibis Lausanne Centre

Stayed 4 nights for a short break in August. Hotel is very correct, strong 3 stars. Reception staff is very friendly and helpful. Room is clean. Breakfast is correct. You will find all what is needed for a full morning meal. Mini croissants et pains au chocolate sont absolument délicieux! And restaurant staff is also nice. In general, very good stay in the city, friendy people around.

Hotel staff was very helpful and friendly. I specially would like to comment about Stefan, who was always very professional and helpful. His kind attitude and reception services were amazing. He explained and made things very easy. Always available at reception and guides all guests in highly professional way. You will be lucky if you find him around!!

Stayed for 6 nights in the recent heatwave and grateful for efficient air conditioning! Very comfy bed, powerful shower and amazing sound deadening so a peaceful sleep despite busy traffic outside. Storage lacking but probably most guests stay for shorter periods. Didn’t have breakfast so can’t comment on that but a kettle in our room would have been good. Staff helpful.

I was surprised that the room didn't have a safe for the guests. I carried around my money and my passport on my person for three days rather than putting them in a non-existent safe. Also there was no electric kettle in the room when I checked in. I did get one from the front desk, though, after requesting it. The air conditioning didn't function very well. It worked, but I couldn't get the room cooled down enough for me, and this was while Lausanne was experiencing very hot weather. The one really saving grace was one of your front desk employees, a lady named Aicha. She was incredibly helpful and went the extra effort to make be feel as comfortable as possible. She pointed out how I could use the bus service to get where I wanted to go, she helped me with the internet, and she was just very informative about the city of Lausanne. You have a super-star in this young lady.

I am writing to express my extreme disappointment with my recent two-week stay at the hotel on a business trip. While I appreciate that they ultimately refunded my money, the overall experience was highly unsatisfactory and has significantly diminished my regard for the Ibis chain. My primary concern was the persistent issue with insect bites. After the first night, I woke up with bites, and this continued to worsen, culminating in being bitten awake on my heel. This led me to conclude there was a problem with the bed. I changed rooms three times in total due to this issue. The first change involved moving to a room with a non-opening window, with the promise of another change the next day. The subsequent changes faced resistance from staff regarding the timing of my requests, despite no prior instruction. Even after multiple room changes, the bites continued for two more days, forcing me to purchase and use insect repellent to sleep. After a week, finding the situation untenable, I requested and received a refund to move to another hotel. I was told that the rooms I occupied had been checked by three people with no insects found, which I find difficult to reconcile with my experience. Beyond the insect issue, there were several other aspects that negatively impacted my stay: * **Breakfast:** The breakfast options were limited, particularly for guests with dietary restrictions. While plant-based milk was available, it was not readily accessible and required a staff member to retrieve and heat it, leading to significant delays. * **Minibar:** The room did not include a minibar, which was an inconvenience. * **Gym Access:** The hotel's advertising suggested gym access was included, but I discovered it cost CHF 12.00 per day, which was misleading. I awarded two stars instead of one solely because they agreed to refund my money, allowing me to find alternative accommodation to complete my trip comfortably. However, the overall experience was deeply unsatisfactory and far below the standards I expect from the Ibis brand.

I had a wonderful check-in experience! Both Gose and Stephan were incredibly welcoming and helpful, making the whole process smooth and pleasant. They went out of their way to ensure everything was perfect for my stay. Thank you for the excellent service—it truly set the tone for a great visit.

Great value option in a great location in central Lausanne - we stayed for 4 nights in late June. Close links to the metro and modern comfortable rooms with a good bathroom and easy to use air conditioning (it was 30 Celsius outside and our room was really cool and had great ventilation throughout our stay). Cheaper than many other options nearby and yet we didn’t feel like this hotel sacrificed any of the service. Really pleased with our stay and would return! 😊

Very nice located hotel. The reception area should be reviewed - the reception desk is very small and nearly hidden. There are some sofas for the guests to use, however it was not very well kept (untidy and a bit dirty). Everything else was very nice, from the room to the breakfast. Parking available with an extra fee. I would go back.