ibis Lausanne Crissier

It was a disaster! We got to our initial assigned room, just to find out that the A/C wouldn’t turn on at all. Then we got a new room…where the fan turned on, but later found out that the A/C never got cold. We were there for 5 nights and had to sleep with the windows open…and got bitten by mosquitoes. The bathroom light didn’t work. The TV didn’t work. And here’s the kicker: We asked that no one enter the room while we were staying there. We even confirmed this with the person who checked us in 3 times. We always left the “Do Not Disturb” sign on the outside of the door. Then, after coming back at the end of one day, we were shocked to see that the maid had entered the room, moved ALL our valuable things just to make the bed, and hung the dirty towels that were on the floor back up on the hooks. We were furious…but the same guy who had originally checked us in was so rude and couldn’t care less. He then proceeded to tell me that had they have a policy where the room has to be cleaned at least every 3 days….something that he NEVER told me, even after confirming with him originally on 3 occasions. If I had known that, we would have left right away. I demanded all our money back, but apparently there are no managers working on the weekends….hmmm…maybe this is the problem…shouldn’t the managers be there to oversee their incompetent staff on the 2 busiest days of the week??? It’s best that no one EVER stay here!

From the moment we arrived, we felt at ease. The accommodation itself had all the essentials, making our stay comfortable and hassle-free. What really stood out, however, was the genuine kindness that both Irma and Wissam showed us throughout our visit. They were always ready to help, offering tips on local sights, authentic dining spots, and cultural experiences we might have otherwise missed. Irma’s support as an Italian speaker was invaluable. She was patient and attentive, seamlessly guiding us through the language and local customs. Her spontaneous and honest approach instantly put us at ease, and it was clear she took great pride in ensuring we had the best experience possible.

Comfy rooms with no extra amenities, to be expected from a budget hotel in Lausanne. Room 302 had a light odor of cigarettes, but the bathroom had a rather strong smell of tobacco , specially if you used the hair dryer , the air coming out of gave a stronger smell of tobacco yet, and this was a non smoking room.

The best hotel! Amazing swedish guy at reseption 🤩😍

Best hotel when staying in Lausanne and surroundings : very friendly staff always ready to meet every request and breakfast full of all delights, from sweet to savory. Spacious and clean rooms!

Our stay at Ibis Lausanne Crissier was very enjoyable. The room was spacious and clean. The service was exceptional—especially Benjamin and Herve. They were an absolute pleasure. I will definitely recommend this hotel.

Best hotel in town ! Thanks a lot Leon