ibis Madrid Centro

Nice room , Big space very spacious room very close to the city center as well and close to the subway. Everything is nearby and lots of restaurants around. The room is very quiet also, except the air conditioner, which was a little bit noisy, but it was fine still to sleep

I had a great experience at this hotel. It's clean, central, well-decorated, offers a nice breakfast, and has friendly staff. That said, it does not offer anything luxurious if that is what you are looking for. I would recommend them and would consider staying there for my next stay in Madrid.

Not what I expected: - unfriendly staff (question: "can my room be made before 2pm?" rude reply: "No!".). Totally inappropriate behaviour. - no heating in the room! (in Madrid from November to April temperatures below 5 Celsius are not unusual). They don't offer electric heating at the reception. And blankets are super thin. So, if you want to catch a cold, stay there for a couple of nights! - a Mini-TV, 4 meters from bed fixed at the wall between the two windows - shabby, run down rooms in need of renovation. Windows not sound proofed, party zone noise all night long. -no room safe, no hand towels, no real coffee (only 3 sachets decaffeinated coffee but 15 sachets of sugar). - housekeeping: towels on the floor not replaced, no new coffee - breakfast area totally uninspired, between reception desk, stored luggage, hotel guests walking in and out and the lift. And all that for rates of more than 125 Euro per night. A big disappointment.

I stayed in this hotel last week. The location is great and the room is comfortable. However, my experience there wasn’t good. The staff are very unfriendly. The receptionist asks for the id of the customers at night and says that guests are not welcome! I’m a digital nomad and I’ve been working from over 30 countries since the pandemic, always staying in hotels. It was the first time that happened, especially in a famous brand like Ibis. Of course I will not go back there!

Ibis promises, Ibis delivers. This one, on the plus side, is at a marvelous location in Malasaña hip neighborhood and has the most lovely staff possible (thanks to Celine for making our stay so pleasant). Rooms were super comfortable, super clean, well maintained and spacious. The breakfast buffet is pretty normal but price is decent (9,50/person). Just keep in mind the restaurant area is small and may get crowded some mornings, though nothing to worry about. Overall, terrific stay, super recommend!

The lobby is modern and customer service is very good. They explained us everything about hotel and services and offered info about the city. Room had plenty of room and it was clean. Perfect to stay in this hotel with the family. It's not far away from the nicest stores and there are plenty of restaurants around where you can walk and eat.

Great experience. Great Hotel . Great location, with a lot of restaurants close by. Rooms are very comfortable. Very helpful and friendly staff , especially Gabriel extremely kind and helpful. I would definitely come back and stay here.

I am a professional conference organiser and I stay in many hotels, this one was for holidays not business. It was a pleasure. What lovey hotel staff you have. They were always very friendly, helpful and with a smile. The hotel has a very nice ambience, in fact it did not feel like an Ibis hotel... Very comfortable hotel. Nice bathroom and especially the shower. Good internet. Nice decour. But what made it the best was your people. They should be congratulated. Thank you for making my stay a good one. (I had just come from a 4 star hotel from a conference in another city.... terrible , this was so much better!