ibis Mumbai Airport

Excellent staff at Ibis hotel. It was a remarkable service provided from entire hotel staff. Special thanks to Mr.Shabbir and Tushar for a great service. Food was delicious and nutritious. The buffet breakfast was great and yummy. Rooms were well maintained and cleaned. Service of reception staff were quick and humble . Ms. Alison from reception was very gentle and kind.

Great service….Tejas from the housekeeping staff did a great job … clean rooms and bed sheets. Fluffy pillows. Clean washrooms. Daily cleanup routine overall amazing experience would recommend other to go for it if you are looking for a fine place to stay

“The rooms were spacious, clean and well-maintained. The bed were very comfortable and the amenities were great.. Excellent service by help desk, Housekeeping & where we had Breakfast in the Hotel Restaurant. The breakfast was delicious and had a great variety of options.. great value for money and service was attentive and efficient.. The hotel was beautiful and the decor was modern and stylish. We had a great stay and would definitely stay here again.. B)

The hotel is well located near to the airport. The premise was easily reachable. The room was very comfortable and neatly maintained. The amenities were good. Felt the shower cubicle to be too small. The in-room dining we ordered was too delicious with sufficient quantity but the downside was the pathetic breakfast that we had, wish they improve the taste and items placed for breakfast. The receptionist was not as friendly and welcoming as expected and had average experience with respect to check-in and check-out. I was conveyed that airport transfers are complimentary for either of the terminals but was denied the next morning, wish this was clearly conveyed or put in writing somewhere. Overall a decent stay and not justifiable for the price they charge.

Good budget hotel. Food is good and not oily. Initially faced issue with wifi but after switching rooms the issue was sorted. Though it took sometime to resolve the issue. Good service but can be improved. The rooms are neat and clean. Amol and Kajal from housekeeping are really helpful.

Good Location and convenience is there to reach the hotel within 5 minutes from the airport. Must have good training for staff as they were not representing the Ibis brand value at all, even to talk to a customer and welcoming them to give the first expression right before anything. I have seen many guests scolding to the front desk due to poor communication and response and no one looks worries at all even yo handle the issue.

Great hotel with great location and services. Absolutely loved the decor and aesthetics of the room and fast housekeeping services. But the room sizes are quite small which is the only thing that can be looked into. The buffet is good but can be better from the point of more non veg options needed and more items as a whole needed from the price point it charges. But overall it was a great stay at Ibis and a good location to spend family time or official work time here. Stayed for a week and loved their hospitality.

My experience in the hotel was fine, the rooms were hastily cleaned, at check in I had realised they were charging more than what I had booked for….. surprisingly this was the second time I was staying there. The manager advised she would get it refunded but had to follow up with the staff on ground for the new invoice too. They are not paid to pick up calls at reception apparently or would not be bothered to answer emails. To be able to get a 4 star itself they would need get to the basic of the hotel industry straightened out. IE clean sheets, competent and courteous staff…Very disappointed with this Ibis.