ibis Surabaya City Center

Nice budget hotel room on the smaller side. Staff were excellent. Weird smell in the corridors maybe old carpet needs cleaning. Also only 2 passenger lifts so can wait a long time for a lift to come down. Breakfast was limited to Indonesian guests but it was acceptable

Staying at the hotel and would like to share that the experience has been excellent. The check-in process was smooth, the room is well-kept, and the team has been nice throughout my stay. Special Thanks to Chef Nurwanto for the hospitality , the breakfast is good & nice to talk with you during the breakfast

📍Location (+) Located in the city center, convenient access to many tourist spots in Surabaya. There's Indomaret next to the hotel, which makes it convenient too. Wisata Rasa, a recommend place to buy edible souvenirs (like almond crispy), is also nearby. (-) I expected very walkable distance to Tunjungan Romansa, but it is apparently further away than expected. Still walkable but will take quite some time, and only walkable at night. Walking in the day is not very feasible due to Surabaya hot weather. 🏠 Room Facilities (+) TV, desk, 3 electrical outlets, wardrobe with hangers, storage cabinet, safety box, hair dryer in the bathroom, and electric kettle are available. Water gallon for refills is available outside the room. (-) The lights in the room are dim, which makes the room unsuitable for work. Toilet tissue is of low quality. Towels are not the cleanest. No fridge. Cuttlery are provided with charge. 🏨 Hotel Facilities (+) Great breakfast with various options, including local delicacies like lontong balap. There are board games, mini pool table, and foosball. PC is available in the lobby, not sure if it works though. Can store luggage in the receptionist after check out. Toilets are available in the lobby. (-) The hotel only gives 1 access card per room, even if I book a room for 2 people. Was excited to see congklak game but apparently the seeds weren't enough. 👥 Service (+) Friendly staffs. Could ask for extra towel. Could request for specific housekeeping cleaning time.

I had a lovely iftar here. The buffet selection was complete, everything tasted fresh and flavorful, and the service was very attentive. A perfect place for Ramadan gatherings. 🙏🏻 Thank you so much, mas Choir! You made our iftar experience even more special.

We booked non smoking room but the room is still smell smoking. But the staff is willing to change room to us. Stuff’s old and not clean, have an old smell. The linen have very strong human smell, this is so disgusting…mean they don’t change it and guess keep using old linen…same same I called them to change but I found that even it changed still have little smell, mean they not just don’t change the linen but also unclean….

Check in went smooth with good services and good staffs. But, we had been arranged to third floor. As soon got out of the elevator, the corridor is full with smell of fungus.Black mold. Jamur hitam. Berjamur parah. See the pictures, many black fungus on the wall and the ceiling. No air purifier, no dehumidifier, bad air circulation. The room also just centerized ac with bad air circulation. The bed condition, different type with other hotels. Closely to futon japanese type of bed that put on the ordinary bed. Under the futon, we can see a lot of dust and white dirty marks. On 11pm, nightmare came. Our rooms are just next to the nightclub building. The sound of the bass and large speaker was really like a mchine gun. Berisik. Cannot sleep peacefully. Maybe people who go to the club, suit with the room, but for a family, please arrange to the opposite side of the hotel. Better than the room next to nightclub, this side of the room just to bear with the sound of the traffic light, tot tot tot, 24hours all the day. I don't recommend to people who sensitive with the sounds during the sleeping period. Breakfast was good enough but the chef asked us to rate on the spot with mentioning his name on the review. Is it necessary? Forced us to review 5 stars on traveloka. We requested to change the rooms on the night, and the receptionist asked to wait until the next day. And still need to wait until 11am. We already requested connecting room before check in few weeks before, but not luck to got the room that seperated. The new room that changed is connecting room but smoking room on the two single bed type. For people who sensitive with the smell of cigarate smoke, still can smell one. Although the security guard quiet helpful, parking space not really organized. We asked them to reserved a bigger space for our big car, but no reply. So, small car in a big space, the bigger car that come later in a small space. Don't forget to drop off your luggages in front of the hotel because there are only stairs from the basement parking lot to the lobby area. No elevator. And not all space have a roof. So,on the rainy season, a lot of branches of the creeping plant fall on the car. First come, first serve. In the end, need to asked help from the security guard. Too stressful and too much time wasted for parking. My child spilled some potato chips in the car and the next morning, surprisedly, the car full with ants that come from the parking space. What a heck day! Maybe next time, we will not coming to this hotel anymore.

I had a very pleasant stay at Ibis Surabaya City Center last week. The hotel offers excellent facilities that are clean, comfortable, and well-maintained. The location is very strategic, close to shopping areas, restaurants, and major attractions in the city, which makes it easy to get around Surabaya. The breakfast menu was varied and delicious, offering a good mix of local and international dishes — a great way to start the day. The staff were friendly, professional, and always ready to help, making the overall experience even more enjoyable. I truly appreciated the hospitality and convenience this hotel provided. I would definitely recommend Ibis Surabaya City Center for both business and leisure travelers visiting Surabaya.

I stayed here for 2 nights. The room is clean and the location is good. The buffet breakfast was pretty decent. But the pastries could have been better. The raisin roll taste like stale/ rancid butter was used. Service was good, the waitress Ratna was pleasant and very accomadating.