Brian B.
Google
Buyer, beware. My 2 children (ages 3 and 5) were provided with the last two skate helpers, but 5 minutes later the manager came onto the ice, took them away from my kids and gave them to another family that arrived after us. When I expressed my frustration, the manager told me that we should have paid for them ahead of time. The problem is, there is no option to pay for these skate helpers on the website, AND the staff provided them to my children free-of-charge upon arrival. When I pointed this out, the manager refused to take accountability or attempt to come up with a satisfactory solution. Unable to skate, I asked for a refund but was told by the manager that he could not do so and told me to go to the website and call a hot-line. At the time, I did not have the means to access the website, so I asked him for the number but he refused to give it to me. I returned home and was eventually able to navigate the corporate bureaucracy and obtain a refund, but not once did this organization take accountability for their actions that caused my two children to cry and their father humiliated. Bottom line: this organization prioritizes profit over people, and prefers to blame the customer rather than take responsibility for their mismanagement.