Sarah
Google
First impression was very good, attentive waiter and very friendly. Once we received our meals the meat was very good but the pasta was undercooked (3 minutes before Al dente).
When they asked how the food is, I informed the more junior waitress the pasta is undercooked. We only had had 3 bites of it at that time. She left immediately to the kitchen, so we expected she told someone who would return with some sort of apology or offer to amend the meal, from the kitchen or the main waiter.
But no one returned to us. From then on also the main waiter did not check in anymore, like they were avoiding us. We felt uncomfortable about the lack of reaction to our feedback (so it felt like they took it badly) so we decided to not order dessert here.
We asked the waitress when she asked if we wanted dessert, if she gave our feedback on, and she confirmed and told us: “sorry again”.
So clearly the kitchen and main waiter did not care about serving us undercooked pasta, did not want to offer to fix it, or any further amendments or did not take our feedback seriously.
To be clear we don’t blame the girl as she was clearly doing what she was told and was not making any decisions. She kept friendly.
Prices for the two meals and one starter are over 1500 koruna, with wine the bill was 2500, we would expect a service that reacts to negative feedback, if they ask: how is the food? - by offering to fixing the issue (even if we would then answer, don’t worry about it)
