Lila S.
Google
**As a travel agency owner, I feel it’s crucial to share my experience with the reservation departments at all three properties of this brand. I send many of my clients to these hotels, and I had a non-refundable reservation. Though the policy allows one date change, I had already used that once before, prior to a national emergency. After severe flooding in the country, I couldn’t travel, and all three hotels refused any flexibility for a second change. I spoke with reservation and hotel management. As a business that refers numerous clients, this lack of empathy and support during a crisis was truly disheartening. I hope they reconsider, but I will be cautious about recommending them in the future. I will post this same review on all three hotels. This is no reflection on the hotel itself just a cautionary warning to others**
Hotel is spotless, staff is welcoming, pleasant and gave wonderful food recommendations. They are in the Soho area of Malaga so a very short walk to all the great spots Malaga has to offer.