John J
Google
Absolute disgrace of a company. First, I get told I have to get a taxi 20 minutes away from where I originally arranged to be picked up — no explanation, no apology. Then I’m shoved onto a completely different bus, crammed in the back with no room whatsoever, despite paying extra for VIP seats. We’re forced to wait 45 minutes for latecomers, and when we finally set off, they allow any food on board, so the entire bus stinks for hours thanks to people eating foul-smelling meals right next to everyone.
I asked to move to the clearly empty, bigger seats I had actually paid for, only to be told I had booked “random” seats — which is a blatant lie. When I questioned it, I was told to get off the bus and stay in Nha Trang. The level of rudeness and unprofessionalism is unbelievable.
We ended up arriving hours later than scheduled, cramped, uncomfortable, and disgusted. This company is a scam, a joke, and a complete waste of money. Avoid them like the plague
