Iittala & Arabia Store Esplanadi

I’m honestly shocked by the poor level of service this store offers. It’s almost impressive how unbothered the staff can be , more focused on sharing their weekend plans with each other than acknowledging a customer standing right in front of them. There’s absolutely no sense of welcome. In fact, people walk in and out in seconds, and it’s easy to see why the whole point of going to a store like this is the experience, but here that’s completely missing. You might as well be shopping in a warehouse. At this rate, buying Iittala and Arabia products at Tokmanni doesn’t seem like such a bad idea. Same level of service , that is, none but at least you pay less for it.

Very helpful staff! Immediately gave a solution to our problem and made us extremely happy! Very beautiful things inside the shop! Not to miss once in Helsinki!

Cute store. Lots of pottery and Moomin selection. Good sale selection as well.

Great service, high quality products with impeccable style. I had an espresso after shopping to escape a rainy day. Thank you Iittala flagship store staff! 6/5!

Nice shop. The staff is friendly and if you want they can gift wrap everything very pretty. Can highly recommend

Lovely store showcasing the best of the brand with endlessly helpful staff. For the holidays, they even serve hot wine and Ginger snaps to help you recover after shopping! It's right by the park and a small Christmas market and very close to the main train station. Will visit again next time I'm in Helsinki.

Was here for Moomin day and the staff went through the queue offering drinks and snacks.

I stopped in to this shop to order littala porcelain to ship home to myself in California. I went early and the shop staff person who helped me was exceptional. It took time to input my selections into their system and she offered me tea or coffee while I waited. I'd like to say a special thank you to the woman who helped me because the set I was buying was due to go on sale the next day and she volunteered to honor that upcoming sale price. Thanks so much and I look forward to receiving my purchase in the coming weeks.