Ijen Resort and Villas - The Hidden Paradise

Stunning views and well maintained resort. Staff were attentive and helpful, accomodating for schedule changes. Rooms could have a more thorough clean - floor was dirty and one bed had insect-stained blankets (both alive and dead insects), the other bed was okay. Maybe due to low season and reduced turnover cleans. Restaurant options were delicious. Overall a beautiful resort, well worth the price.

A beautiful resort with stunning views. We chose this hotel for its proximity to the Ijen hike entrance (just 55 minutes away) and the picturesque scenery of rice fields and mountains. Although it was cloudy throughout our stay, the views were still breathtaking. The villa was spacious and very comfortable, and we thoroughly enjoyed the delicious breakfast and dinner at the on-site restaurant. We also treated ourselves to a lovely Balinese massage at the spa. The staff were incredibly friendly and helpful throughout our stay. Do note that the resort is quite remote, with no shops or restaurants nearby, so you will be dining on-site which we didn’t mind at all. The only downside was the loud nature sounds and prayer calls at night and early morning, which can disrupt sleep. If you're a light sleeper, earplugs are a must, especially if you’re trying to rest before or after the early morning Ijen hike.

Booked a stay for two nights here in one room with a friend. As a surprise my partner contacted the hotel a month before I stayed || to ask if he could pay for the existing room I had pre booked and upgrade it as a surprise for my friend and I. He also asked if he could pay to add flowers and a cake on arrival in room. They agreed to this via email and took payment in full from my partner. When I arrived they said two rooms had been booked they then also charged me in full for my existing booking. They told us it was because two rooms had been booked one by me and one by my partner when i worked out what had happened and had spoke to my partner I explained this was not what was asked for. The staff at reception completely understood and they apologised for the mixup.They said they would speak to booking.com and refund one of the rooms but that it would take a few days. Since leaving 10 months on I have not had a refund and they are now refusing to acknowledge that a refund was promised. I am so upset that this happened and feel it is so greedy of the hotel to have done this especially as I spent a lot of my money when there on massages and food and drink. I would also like to add I never get the flowers or the ‘upgrade’ that he essentially paid for either. Complete scammers and so corrupt!

Beautiful resort, beautiful garden around and a stunning view to the landscapes, specially the one sode with the rice terraces. Staff is nice and attentive. The breakfast is hughe and good. We had a bungalow that was nice, the shower and the toilet are outdoors withon your bungalow walls. The only one downside here, the rooms sadly not so clean. That is a big letdown for that beautiful embedded resort. My bedsheet had stains and dead mosquitos on it. That should not happen. All in all good but should be cleaner in the rooms.

Booked a stay for two nights here in one room with as a surprise for my partner. I contacted the hotel a month before the booking to ask if I could pay for the existing room they had pre booked and upgrade it as a surprise, also for them to decorate the room and they even offered to provide a cake. They agreed to all of this via email and took payment in full. When they arrived the resort said two rooms had been booked and charged my partner in full for her existing booking. The staff at reception completely understood and apologised to my partner for the mixup.They said they would speak to booking.com and refund one of the rooms but that it would take a few days. Since leaving 9 months on I have not had a refund and they are now refusing to acknowledge that a refund was ever promised. This is so disappointing that what should’ve been a nice surprise for my partner at Christmas turned into a nightmare that they weren’t at all sorry for and have tried to scam both of us out of money.

Rarely leave negative reviews, but I have no other choice. I can stand by what I say here because I’ve stayed at other hotels in Banyuwangi with similar rates that offered far better experiences. This place fell short in every possible way. First, it’s completely unreasonable for a hotel with this kind of topography to offer no shuttle or transport between the car park and the lobby. I understand that many guests come with drivers or as part of tour groups, but there are also people like me who drive themselves. I had to walk through darkness, uneven roads, and pouring rain just to reach the lobby. What if someone fell and got injured? It’s a liability waiting to happen. Second, the room. The rate is excessive for what feels like a neglected and poorly maintained property. There is no air conditioning, which I could accept if the air was fresh and dry. Instead, the room felt damp and humid. I saw spider webs, thick dust, a tissue with a questionable brown stain, and a balcony that floods and becomes filthy when it rains. I was only given one towel, and the entire room had a musty smell, like it hadn’t been cleaned or aired out properly. Breakfast was disappointing. For the price, running out of coffee during breakfast service is unacceptable. The food was bland. The staff tried, but when I brought up issues, they just stood there, unable to respond or offer any solutions. I didn’t expect five-star service, but I did expect basic professionalism. Overall, this hotel is overpriced and poorly run. Even the beautiful view does not justify the risk of navigating a dangerous road just to stay in a damp room, use a dirty pool, eat a subpar breakfast, and deal with unhelpful service. Stay elsewhere. I recommend Dialoog Hotel, Villa So Long, Teras Ijen, or Lintang Luku Tent instead.

The view was amazing and the staff.However the room is not the same with the picture .It was outdated and tired.One of the bedroom we booked was leaking on the roof.The menu, there were not many choices especially for.breakfast. we were dissapointed.

Great Hotel! We really enjoyed our stay! The garden is beautiful and you can admire nature. If you’re there I recommend to take a tour with a local guide who will take you to the nearby jungle and the neighbourhood (you can ask for it at the reception of hotel). You’ll be amazed!