Gabriel F.
Yelp
Today, thanks to IKEA Orlando, I had the opportunity to live the most bizarre, humiliating and despicable experience of my life as a resident in the USA. And all because the person in charge of returns and replacements at the IKEA store in Orlando, Mr. Bryan, sentenced that 3 Latinos (2 Venezuelans and a Puerto Rican), and a Trinidadian-born Indian, do not have enough merit as customers to face his arbitrariness.
Today, we opened a box of an office table purchased at IKEA Orlando, to install our booth at VISION EXPO 2025 in Orlando, realizing that it was not the furniture we needed. We packed the table carefully to include all the items. The box was closed using transparent packing tape. We went to IKEA to make the exchange, and at the time of concluding the transaction, the person in charge of the area, Bryan, informed us that they would receive our products as a return but we were banned from making new purchases at IKEA, since we would be carrying out a kind of fraud against IKEA; according to him, the box returned by us did not contain the product we had bought, but a different one, where pieces were missing. Bryan claims to have produced this version by watching the videos from the returns area, videos that he refused to show us. Faced with our emphatic refusal to accept his version of events, Bryan entered the returned items area and brought a DIFFERENT box from the one we had returned, with a table model of different size, design and color. To our explanations that this was not the product we returned, Bryan replied that he had nothing more to discuss with us. However, coincidentally, through one of the windows that allows to to watch inside the offices, we could see the box we returned, with the packing tape still stuck to the cardboard of the box. Bryan categorically refused, over and over and over again, to bring us precisely that box with the packing tape, denying us the slightest right to prove to him that we are not the scoundrels he prejudiced thinks we are.
We have been purchasing IKEAs furnitures, in Miami and NY, since 2016. We use the products to install our booths at VISION EXPO, as well as various office furniture and appliances. In the face of several thousand dollars in purchases in all these years, I want to tell Bryan, his boss, and his boss's boss, that $130 or $140 of the value of this table have revealed the blunder, the lack of seriousness and the inability of IKEA in its recruitment policies. People charged of serving customer should be filtered to exclude arbitrary, derogatory and discriminatory personality. My personal opinion is that Bryan may probably fit well for working with pigs, chickens or ducks in a farm, but not for dealings with customers.