Brittany W.
Yelp
Reason I didn't make this 1 star is because I DO like IKEA- I have a good amount of IKEA furniture at home, they have quality items (although this location seems to be out of stock on a lot when I visit) this store is just an experience in itself. It's a tradition to get meatballs & cranberry sauce at the food court whenever visiting IKEA.
This is rated based solely off my experience the last time being there; I drove over an hour away to get some lightbulbs and a plant. Two areas I specifically went to avoiding the showroom; at some point when bending down looking at lightbulbs on the lowest shelf, my phone fell out of my pocket. I didn't hear it.
We're checking out, as I'm finishing up to leave I notice my phone isn't in my pocket anymore. I told the employee by self checkout I needed to find my phone, but the manager noticed me heading back to the shopping area and stopped me. It was 9pm and nobody was allowed back there anymore, I just told her my phone was back by the lightbulbs most likely and if someone could escort me back there that would be great. She said no, that one of her employees was checking the area to see if there were any more people. She never told him to check where my phone is at.
I was visibly upset and I understand they have a policy, but my phone was gone and I just needed to get it before leaving it there all night and having to come back the next day. Another employee told me they opened at 9am the next day (wrong, they opened at 10am) but I hurried the next morning before work to get my phone from here thanks to the lady who never helped. They still did not let me in at 9am, due to their policy. I knocked on the window to get some help, and the morning workers were ignoring me. They threw their hands up, thinking I was trying to shop, when simply I needed help trying to get my phone.
Another employee seen I was visibly upset about all this, so he went to grab their security to help. Thanks to the security, they looked and found my phone exactly where it was at, by the lights. It was such a hassle trying to get my phone, I waisted the next morning driving back to STL and another hour for someone to acknowledge me. But thankfully, some of the employees here WERE helpful and kind.
This review is because the manager from the night before, shame on her for not actually trying to find it or contacting her co workers to look for it like I requested, where it may be. It did not take long. I would come back here, I don't base my whole view on Ikea on this one time, but I didn't have the most pleasant experience here the last time.
