S
Google
Unhelpful and Unprofessional Service
Visited this store as a tourist from Japan to buy sanitary products. I picked up the wrong type and simply wanted to ask if a return was possible.
On my first visit, I explained politely in English. The staff member did not respond in English and instead spoke loudly in Russian. I used a translation app to show my request, but he still walked away, even though the store was empty.
Later that day, I returned with the request fully translated into Russian. This time, he immediately raised his voice again and left without answering.
The store’s products are fine, but this level of customer service was disappointing and unprofessional. All I needed was a “yes” or “no,” but instead I left with a negative experience I will remember for all the wrong reasons.