Nick W
Google
Booked for wife's birthday. Turns out they noted the wrong email in their system (phone booking) and then blamed me for not confirming after emailing an invalid email address that probably bounced multiple times, booked our slot, no phone call, no apology. Imagine turning up for a surprise birthday gift across town 1hr in traffic and being turned away like we were to blame. The response could've been handled so much differently, real shame and won't be heading there again.
UPDATED
I really don't want to be wasting time writing this but please learn from it and move on. The contact email provided over the phone was reiterated multiple times and repeated to me at the time correctly but somehow it was still noted incorrectly on your end, why would I provide an incorrect email? Please don't take phone orders or please introduce systems so that this doesn't happen to others.
You could have just apologised for the mistake, you could have said we'd like to make it up to you, you could have said we'll try not to let this happen again. All you could say was 'well that was the email you gave us', which is wrong. After saying 'sorry we're now all booked and have no availability' your offer was simply, can we rebook you at another time? No, it was for a birthday and kinda defeats the point of it.
There was no follow up. I have not received any phone, text or email. You didn't have the correct email anyhow so how could you?